OwlCyberSecurity - MANAGER

Edit File: 1675771468.M317584P3598534.server121.web-hosting.com,S=55682,W=56618:2,

Envelope-to: suzana@digitalaesthetics.org
Delivery-date: Tue, 07 Feb 2023 07:04:28 -0500
Subject: =?utf-8?Q?=5BUp=20in=20the=20Cloud=5D=20Boost=20your=20CX=20with=20these=20market=20trends=21?=
From: =?utf-8?Q?Petr=20from=20CloudTalk?= <petr.gadlina@cloudtalk.io>
Reply-To:  <us14-1d2765dd47-41190ff59b@inbound.mailchimpapp.net>
To: =?utf-8?Q?Suzana?= <suzana@digitalaesthetics.org>
Date: Tue,  7 Feb 2023 12:00:07 +0000
Message-ID: <bbcbcf497c77cd0f9eab0fb21.bfaf7fa740.20230207115957.35ebdcb43d.598b8f00@mail167.suw16.rsgsv.net>
Feedback-ID: 173672973:173672973.9295224:us14:mc
Content-Type: multipart/alternative; boundary="_----------=_MCPart_789773562"
MIME-Version: 1.0
 
	Vj/4Jn5UqYcjRb9UfHvQ93Tido7UAs+HSckxlaQlVMVov0c0IudSELJTx039A1QGhlrIQkIAZtQYxe
 
	LbXMNtzy98fgVZApl7zIW/0+GsTiWv/PDzDFZNGfn01QbkdmUclyVTRsjH+ZCHA6KrKz+kKHQMfkIj
 
	PjpEvTl2PdSKYafstCeEKflVF5Sp6gJsR0yvYArNz0rc/OYIVtK2X+LX+nH1BN/kIMgCSK9qwCU5lA
 
	XpbrnEe7j3MfHPxjjXsgwqsIaN1D0tghAAWsb5Hr67M36ZnUtRHWANt3R6GG0GQ8YdCsVP9ijZ5INK
 
	c/6+0a8K1Yr29oslJ04K4baziiKrriNLRgaCkEKYDUwYaRtAkSTdqQrl0kc0gNjpURznvkhnDe5S7e
 
	5jYr1Y0iIW7ozPjiy2XKftdG1PQ7Q3p4fytOfKVqWmwUhQSmAbmOdpfRloL2PlV8oxWvaBrW1kU0RF
 
	IjtQIIt6EzhIZAUYeAtrMpT5PwWiPfkQNhH2KFkj37XWcOrSw9xuX/hkLoUGQ6Zoks/yh/i4PdYjUh
 
	idhUjR0Mgq5so9Q+LxeZzGHS2eYEB6aKnSbJXQkvR1un2i4o/fBD2VU5PIKkmWLT4T7n6XLznhIkB6
 
	mpNe/ElqYYGuOjf/2lbyxZw0QgLVFAwPu7X2+DEHx4acETRnBggtKxqzLGVBxHcf31fsX9dcI2H26a
 
	N5lNLrlHh8tGehpKPOAwUrqQgbZCZt7gtVMhzak1Bec7SRPkW8Sm2sQtPIbd2iOeir5mJRNeQ8ssdu
 
	wZASnDTK4nUv1z7b9gPSFeoo+y1wPYA7AqHiukJRsglabl+uOk1fZfs/8SL74VPwkarXsPhdgmLpMR
 
	SLS/HqZwaVGhcFEKQD68JCdQd0N2xWjaMnOvv30QtPGKUJHKma806uiVPbG+AjOaZpLaXRGE5pfgCb
 
	Bi7LDaePeIqiYgE9MZd7/58V4Wr4lW89x7qWTDirr2AV22z7syV04seOan/FNDE/qWoxFF7kIGM/Ig
 
	CLh9d/7VEdwgZPWPzlZYnCdd0Yh/e/uPMEQIfpNQnJK4k8SJKrQNQS+DX9U90bShofusx8UwM2Oy15
 
	JVTNTgBxdAmw7nb2sGzl4NN+Ed/x11mkoo0tlP9GEsh7KOKilw0OxNOx9/7nKfeussNAnBvylD3XFW
 
	BCyZYFC0qXzxYXExz1is0N7eXjNRVes62pHQHwfon/E48aCDf4i6F6ThroL4lOuSBlTMy6yXwk0wh2
 
	4N5BdwRALu+8eoRPc5OoyTIZBuciIr/ypZcHjBxJYb2y35N9ra5HQeqJ/H2f4e4HJJ1m/szZtw30rx
 
	69yozoCo7iFh/NwGtpdEgCt8uxPwFBtowMpgGtnrcJt3FWzvlhZu1KbclKAPMx2geBjdJo+YS2efG+
 
	7J7thD0anHgtX2jtfbay4WGOJ+BSUvJzjIlFiEkgcPWNiM5c1LFm72EBXw3MkBRR9+0oCAt5TVH1+K
 
	eM/6QnXeiCPWyzQf2G7aSV4cq4pmp6RlANENvTkQyGnGCCREk+nDpZlKFJHgJ662270WCV2Kujam3p
 
	ECp++q6l44fUJp+31UelzuTvj/YBDkB6JwxXRQTb8WFXT2sBO5Spt1W7GfloouC1KaFlNiHCOpQf3k
 
	0KchbVBsHtVvqQZouHYqt+PN+Suk7RmgGle3UYxQzhchdlgUYVhO7kudAp/qMHBi9Slf+WkTTwz/MY
 
	KuPiSj60To04OLmVH66pDGtsLb2Pe6OA762rPmlc6w1qgjPU8Qq9I89tLRW3TotRMr7RyusNKWpEQ5
 
	QqgPjPRORTyno/4AqSHePtmdMclB2SvAz0JvcMfX161yJvVxYB3SARVumePrkkBGiDuZqtQT3mM3LP
 
	H2TAjocKNXe9FdslLtdgaL0NyUc9hiBVywVwryKFGlhxVa5YYRLDZ21eks8kJEB1frHbqYP1kw/CIT
 
	vNpakOps4bOgYHVdG0xyCXlIb6w2KKnF+bGlk6aNU0oaNkCHoRMsNbTo+yDY8gUpiRP4P9fSgjOf7r
 
	iMM5SvSky0HKrBm9jJmVzBBldgZg77IzJoQFBtp8XqFsF7b7Il2yvknNwNEJOSJyXKVImXUOkAa2Jo
 
	1IZzkBkeuXuUvevJVGe6aFi+v/P28ljBTQ+B7+aXjyzJAsD4wUkjG+5zGANiA5WSEacVaz6F9BnPNS
 
	2xiKJoYshquAPkOWC08QsaU0XJCsqyIR4p3FJomk9JXsGO8vP3xVuxOUdn3w6esjbTbCiYkTZCOmNr
 
	nCn1CqAWEMiI31Zor4GMxwKNixtNl6277yIWs6dyyFv7Z386iY//t9F38oSJqEeoOQDcjQA3Ywxq7y
 
	BKigxJ07OaqmrIucKmKj71ksTiVIM/cX1Wtx0MrQjcH/1GU85GnGlVDwEFC+gtlMwuPkXX3GWHFdG1
 
	JoOUMWqnP7ifBSxbi2DowMdVeaa1nWL0On0ZunfyPEM+7P3lmS+3yRgWL1Yizq4bJEtDM2W+xtc62z
 
	aZCHlz+Tyfy8zz+EQi/4M93jTIyv9w28PjlfwojcI1gM0lPdbdfRwCaU2Unm4mGZ+tt9MdzA1I18aY
 
	Et7SsgbJ5pJx9SxIC/QIcw/o6dzaDXSrhWNjfq6/BjHSxlM4NgZVEIq08v5jrtotpOULnAlfq5dHva
 
	iQoAVcAHkI4V6Zgxjly3sR7UusLm3NqZATsRKVufPR+WOJy9NCsoXB18ln7oJCxX2uE5u8tuMqNlVJ
 
	GrrrLEzJF1rqn37v0wElv4FipKZuBh+mDifOkpkTT9auQ/KKh1WgA8UZdvbPNlCcGPi+9HsJ/LZjsF
 
	mdKKVH4Y4O3WH3JaC2Lf1dhgqz7vBtEB2/v74mgjCtKKelEDLtGZ52plbe15ROWegBVMl47/tpE+2g
 
	tb0Ef/2AhhyI3rAyddIjDsThUpp1CdUyGWNMY+/w2Gh97eqCdwITJsrV81oVSF3KxTwqnNMjO1abZl
 
	zIXaoDZjAT3mYlZAlrTSkY2HCu0NPq26iT/j9F6w/E72x/oOgk+p9YWXubyHvxwIePuElcGHq9rUhd
 
	MiZwVdHj0B/54nMr5Dm4JSieLeEOoXCDpms7ZdTX+OVvmlfzKrea/1w9G8eXGL4JoP0jqBqZbIum+q
 
	ANuK4uZ900VkoOzcHtX9dE9/vD+aq4XbvXRkaXS45ZoboMYj13D+aeUq1LUNKRKTC6pc6Bz4U3POTt
 
	IpyK//PGdCW0o4qVhGiOLkPABdzK5AoOF8AmxyStiI+/P72Zq5jceTVPewn2GHn119I+5ArUtR5UDd
 
	6UXOkcJZ8Nivo1UJvuIeqEDkPSHmjMvjbENS0+rGdhCjyqiqgXvPpJ+iZSgmPQpIT5mnFMeQYe8ynR
 
	1z0nPIceJlX6HmWttB71AdV6YHCDLgJf3Ar/1lRtFQqeqWXUVdv3Oq+mw//eG0UI26gZrbYDEkvAok
 
	EzNZDrOTmMsKsAZWsCnRzvWmYwlh88MfguAvcJd822a2jBWZgrxuC4O3MknvptOGHz4rfORecQGS6e
 
	bdOZk4K50Lem6t+3rq3ZMNy8MM3K71jbfz0ziIEZuSVzm5MYBOw4fRGqNerpXEVWacB+2sIeXwSKHR
 
	708XQ15VHd7s7XGGCA0+lcoKl0temc9h0GcOwCLhp+2QTHFUFUxpROxAxKHbalVFj5pI5AfkQFeth6
 
	jaQZGoUoHTHYPhp2HxKzghsH4gVfTsaKf8C4eBdyt1pTIrtcKxG8c9AY1MJNfl/fLUL5KIMrP/482x
 
	UIbNyWaVr37uq6xAscvQdzISaDujmmHU+uXAKR7gvqOxTHOAv6vxTPBrtpLOCtwT+4ap7oP82OFI3/
 
	m9NJa5iu+bFnxgJDAvY6qOlr/XbHpbquQbqLPsiQMGHQtYTi9F1jQZI9mnvCRgynNVKjxhaVSz6OQe
 
	k9X+ghxtx1L5wd62R/ifKgzgT6r5HaDfva9nJaM26VBn2xmNQtdlB5n7DMeI0kd/d3/Q6iPyPkig9H
 
	3kbms+fiStr2VIKwTluckMwdLfRBdKpqH8Huc4wjyy+X99YEJM/+wv45Ck7kc3Gz37GYHji2TmD6YU
 
	GJFh+dYVAGC1A+LAkxBHKnTrtmL4KyBPjhyXFso7RwXUWoiKttgQTx0aawK7ChFOpizPE7DJOay8Rj
 
	s32p/DBBnmnr8QCOwXYmNQLj7tXl86x61p1qSzZcuv5C7Og2azSExglC0WgVPNfrUryDTcv8IwEH6e
 
	ksdK38N3vXtjCNxWscgdAujOym66nyaxpipLWvMwWwZdQQ3E6NAqg4KzlV8CM2WxV1Xx23eADHobZj
 
	qfQifCFgBDWOk1xJfd5KdAMOgnSwIRISqeQxYufWgPQfBCflwvgWf6Hm/X2KCybqduDudADIsBB9Jc
 
	+GhsXIOYXy/HlKlIFQ+vWnDra/XskOKgFK1Dr+z/mZhVJA4J9G6rTois5JPgu6bpzYJcbVXpf/GT9h
 
	FI9VA4kLDNbMiph+hIWeOqBrWoEgeYJfQ0KVygNJo5F6NMRAw117fo37otZFHCHWcE0UOqO0NrESDM
 
	ftJlyOXeHHqE4smTBF8dUgM7EIaE7A5aB3v2R+z/G94ysXEAbygOtsRIeLDQxsreVknwo92/haculw
 
	/esb0b/Pq5j7n0glQZNLXth6FFCKmqgqDjbMlvGXc48seFdK0z2kg3Nz2GXf3yhXnMNKwwN+71uiI8
 
	tFEhRaEd8F0KetGeigMXdjzPYrE3XHK4kkFkuD3bCYd3TL6z/2sPlrVyVwkjhMWEltkI192ePzIbXf
 
	/j13WKddUJu+dz1cGf8OZEb21LSZnnwAbrC/Tat2bxhH2bBhTpTXDmzM8nOxo6BiezASW1gPQqD6Ff
 
	sl5jvRF/Ak04xDLRZz0HQx0WGS5wsQL7xfki3J4I9Z6bsB4Q7kAhbpAxxGRaWeL59yW0LQPXuYaS5N
 
	tqeY9IZIgSNrRFCYThUEXB/9Oet7a5lX3JzeN6X9EUF+PNppUe03AqOn7TcwBxCDxOZYjO1Qwy1RVQ
 
	tw8b7t/vRVA70AldSqO/qAtceCFxnjEwO/mlifb2FD1xVDEQuVnksvAvxfr26J1tGOw42//vVZ5RdB
 
	3xYfpuZG2xLpglr7hgFm8Lu3HDxRDFhXwmyq5T62nqFpixgLCy1lSM0JOjsfZ2KOechVehAeHQfr1L
 
	d4A0Cc6RIExDd9tP56f9UeZy2oiWqxD20BXs0kCppZl/0ysoXJC6CZMHhT7zefDpVPVv9ODrSIwUWT
 
	OI7Hojqr1orqjtVBGWGCOo07ZWYSEwvVSRwU9n2ZNHcbsaRuxgaDzdhC0GH1mQxyuJMbCuJ3VwLpvK
 
	Q4Li9kuvEyKxkbub0vIukpnpFL2Tf8Q8/zi+agu+SZDQSI8k+wY/XaSeIuqoDbvlpQ+N1itM0J/IVZ
 
	5tZUJAgwVM/sm0BTKjXeNd4FeNE0haDbTGlKUjSS/mrV6y2Qmg3smbRAwMq5lt0wt0HW1EjNW4/X3K
 
	+kKVoppJirGIy7sYaRlp7lYcYCECIPDQDu0AnsM1sMbYMMeow0wJOi6e8vJiU+FCOvm4W0bvdlNysG
 
	5sFnM1204kfbeLBBIKNuzm6xJQGV2CvxdLheOY/IVAsdiiA8YmhZyrd7FRpK8sakT0/UklCAV1eufh
 
	ztykELsKtX7ll6omIGIRXiCEns9zdD7KihA7li0Mhm73vk95IwvyhoeLJmHapX/FeYv9gpdoOO/hzs
 
	k+AILRKe+RwkxvIk9Q9g9nS9Z1RHDFvAiohS5UaI4lgP6x1LT1JXEeokREcvu7Lr4pcDKBEgJ3RU/N
 
	3/eUQjcDErbHNX9hFkHvtDwRxh43TpbQcIWQgFgaGKyp7PDCIotVWv1/0LW+ae4Qm1CHsmkdxiAaK6
 
	ZWGeU/eRvh8NrsjzW75VJUjGMDK1S6ts08l/jRG/mFubFJN5wO5xLEF775eh5pR3BU8jCHkwXnvlur
 
	w5XoKADTQOxE1UrQ7Ya7MHvm2C8AdphPi3ZVLxo3Bu1zh8jyBrj+etPljiL+Ye9VwU5AbIvVDr7xZ3
 
	eF9Voch68YYjZ/G8hd6cmlcvZpc1xqu8EXze/iLHEBaDrbsZEGgeJOa5LLkQc9MVhg0DXBk31OLBTw
 
	1G4hNAI2NtrreWSZxf5xvqsyp+oJIdrxh9mDbhZfCFg5SB3hGjxE220KrzgaPLXlJRmEe+xdsuAT8z
 
	rI1a9Gjy7YAl1lealKLAz5YmoTL6+YNncQgyvGxC8k9QNaK2yHvG2RQ2+4CNzwqN2zxQi6EZh5upqq
 
	DOLKK7AHIgqZefz+h8BeZ6uBke35n7CuWa5Q5sTvVnhOWdiqNDI+YKwCNFdQcVkcuOkTqq0b6YNDza
 
	uDqLIpyQqX8cbZSeljxTLDVnCbd/yBSFcy6rpZzaOTg68z9arHbIYqJ3kkWC4PD5842YzdYUKjw8Fm
 
	03QLpRINv1DZmvQhScqp4b0Zoi0h51irEvQEHFFAixVxzpXbSuS462QQZ+RFo+Q3ryygDWnsHL/p5i
 
	fDC3/9kZed0iw5T0te7jZcz/78pTaJ91bjOxbepbuVD3c/IOnK+aE5PnMTngCeDM4Z7cwKuP/rIsPt
 
	MIEprtBDBTfIejUNsiEW0PcEEnwfGwfO8EazGk8X+g4g0rI89E432axCJXhS1JMPf2PHRKtmMQvviy
 
	a5YRaVTJMCzNbAfLFgj3Sm+uQsl6xyZtsCqIQEuP14iGB7P++Qxw4be44Np5Derna6Efmu/XexjKnT
 
	OvNwDRlajuX2DlaMgXLmosLLRSECHYfpsA8QexrINzcqqFrIjvTN7bzyxvONonj20sbva3lFzq0yD4
 
	xrPkko7DUVc/dqTwWkx4epHsWps8es4NZJHaZl+kZJAZB76Xs5LS5lBP8guqgHh/fQ7GJQ8z0ONmjO
 
	OUcwxNyuUmulYlq4+8JbvrsCMj4gIz1Fc4K6QIHC/aKy/PB8wPhUsm9+XrW/syvxjsCfXfugfTDV1n
 
	0JeeybNkdHlU2EDMZdtpkIA21mRTfhojhiaiuZ4mCueaAxeJykDI9rhcXT9CQWJMb1XTw0wzovKUz8
 
	UXw7bdsx6g35XL+hHMg/ygh28Lwu+RU4hwnARgO1ytbcJ/I89flT6wqh0zmRRvBVgXWc2uTpH9uR0H
 
	HK7pv69uSpQQBu17RquSV7AECMAMogN6pBDGHA/oZuNUjeFbfnPMsTW39rpcTw/okGHnJt0b53s7zj
 
	vhreM5/S1h6M1faxBCj/VNpMbw6uDTw++os4WDWAWVkVNLi7EZz6c3yo4lilj5LR8JkyNV/2ZHrQSq
 
	XoBNf+D8d6VBT+ozU/qGExUt1oLoiMlfmANFwaYGAbhJ1/fWv+tICk2YJGft+MFXwK7cTvVQRH4W34
 
	tVgzCG4F7fUQqIkgcbGc1OpbEvTGKMNs9+sURkhHw8SFQrcc0f1D4cPajpAs6pV7pzTMio9qlufeLC
 
	VBHnfhKquUUnlBkep4jVfVrCibR0rFtJca4E8OaxeHjoNlkjmj6ap7RQytXy218lfC2UEJSW7QVna0
 
	00F1B3oNJNKsE/7qaFXW/lsAYlLShXUmzkn/J/0O1GDsh5MRKoScaUp9zjq711hSo2EepN0m3
X-NCJF-Version: 2
Authentication-Results: asp-relay-shared.jellyfish.systems;
	dkim=pass header.d=cloudtalk.io header.s=k3 header.b=FaVsyNJx;
	dmarc=pass (policy=none) header.from=cloudtalk.io;
	spf=pass (asp-relay-shared.jellyfish.systems: domain of bounce-mc.us14_173672973.9295224-bfaf7fa740@mail167.suw16.rsgsv.net designates 198.2.182.167 as permitted sender) smtp.mailfrom=bounce-mc.us14_173672973.9295224-bfaf7fa740@mail167.suw16.rsgsv.net

This is a multi-part message in MIME format

--_----------=_MCPart_789773562
Content-Type: text/plain; charset="utf-8"; format="fixed"
Content-Transfer-Encoding: quoted-printable

Stay ahead of the curve with our market predictions and insights for custo=
mer experience in 2023.=F0=9F=94=8D=F0=9F=92=A1

View this email in your browser (https://mailchi.mp/cloudtalk.io/october-d=
igest-can-you-triple-your-calls-by-9295224?e=3Dbfaf7fa740)
cloudtalk header

Hey Suzana=2C

February is here=2C and it's time to gear up for another great month ahead=
!

We have a lot for you this month=2C so let's get started.

** Must-Read Marketing Predictions for 2023 =F0=9F=94=AE:
------------------------------------------------------------

** The future of Customer Experience: =E2=80=98Zero Touch Service=D7=B3 |=
 Geektime
------------------------------------------------------------

Are traditional customer service models about to retire? Customers want as=
sistance right here and right now - and feel entitled to it more than ever=
=2E

With the technologies available today=2C not only can we help customers ou=
t by building self-service=2C but we can also address the related challeng=
es. And we need to.

The customer service industry is shifting from traditional 9-5 call center=
 models to contactless customer experiences. Companies are implementing to=
uchless solutions that do not require human interaction=2C and the pandemi=
c has accelerated the trend.

New technologies like video=2C real-time messaging=2C chatbots=2C and AI a=
re providing opportunities for customers to receive fast=2C convenient ser=
vice through self-service.

However=2C a challenge that companies are facing is change management and=
 balancing low-touch and high-touch service.

Real-time data=2C predictive analytics=2C and personalization are transfor=
ming customer service to be more proactive and efficient. Service professi=
onals must adapt to new tools=2C and companies must make data-driven decis=
ions to provide a better balance between services while retaining customer=
 value and differentiation.

Companies that embrace this change will create new growth opportunities an=
d improve employee satisfaction.

Read on to learn more (https://bit.ly/3HCl9Lz?utm_source=3DContent+NL&utm_=
campaign=3D35ebdcb43d-EMAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=
=3Demail&utm_term=3D0_ca9b1c3eb9-35ebdcb43d-595631795)
https://bit.ly/3X4Ofc8?utm_source=3DContent+NL&utm_campaign=3D35ebdcb43d-E=
MAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=3Demail&utm_term=3D0_ca9=
b1c3eb9-35ebdcb43d-595631795

** Top 2023 predictions for B2B marketing: data wins=2C work culture holds=
 sway=2C CDPs shine | The Drum
------------------------------------------------------------

Camela Thompson=2C VP of Marketing at CaliberMind=2C shares four key predi=
ctions for how B2B marketing will shape up in the new year.

In case you haven=E2=80=99t heard of them=2C CaliberMind is a leading B2B=
 Marketing company with a vast knowledge of the industry.

Camela=E2=80=99s four key predictions are

A paradigm shift is on the horizon for go-to-market teams

Data-driven CMOs will win (this time for real)

The most in-demand people won=E2=80=99t tolerate bad work environments

B2B will realize why B2C uses customer data platforms

It is predicted that in 2023=2C 65% of people prefer to work remotely=2C w=
ith 77% in the tech industry=2C and 11% eager to return to the office.

Organizations must combat stigmas and encourage workers to take advantage=
 of mental health coverage=2C while go-to-market teams must prioritize hir=
ing marketing leaders to cater to the researching buyer.

CMOs must become data literate and use data in decision-making to provide=
 content that resonates at every step=2C and businesses must prioritize br=
anding and invest in customer data platforms (CDPs).

Read this article for deeper insights (https://bit.ly/3RDf5H7?utm_source=
=3DContent+NL&utm_campaign=3D35ebdcb43d-EMAIL_CAMPAIGN_2022_10_10_08_54_CO=
PY_01&utm_medium=3Demail&utm_term=3D0_ca9b1c3eb9-35ebdcb43d-595631795)

** Learn with us =F0=9F=93=9A:
------------------------------------------------------------

** [Video] How Much Does Call Center Software Cost?
------------------------------------------------------------
https://bit.ly/3YbWWCL?utm_source=3DContent+NL&utm_campaign=3D35ebdcb43d-E=
MAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=3Demail&utm_term=3D0_ca9=
b1c3eb9-35ebdcb43d-595631795

Are there any hidden costs you need to be aware of when starting a cloud-b=
ased call center? Is it worth it for your company?

In this video=2C you'll learn about various pricing models that call cente=
r software companies offer.

We'll walk you through what things you should pay extra close attention to=
 when considering purchasing call center software.
Watch the video (https://bit.ly/3YbWWCL?utm_source=3DContent+NL&utm_campai=
gn=3D35ebdcb43d-EMAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=3Demail=
&utm_term=3D0_ca9b1c3eb9-35ebdcb43d-595631795)

** [Ebook] How to choose a VoIP package for your business?
------------------------------------------------------------

Still unsure about all the VoIP options out there?

We want you to make an informed and unbiased decision=2C so we=E2=80=99ve=
 gathered all of the most important information related to VoIP systems an=
d packaged it into a handy=2C highly-informative (and free!) eBook.
Get the ebook (https://bit.ly/3IcZISZ?utm_source=3DContent+NL&utm_campaign=
=3D35ebdcb43d-EMAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=3Demail&u=
tm_term=3D0_ca9b1c3eb9-35ebdcb43d-595631795)

** [Blog post] 6 Tips on How To Treat Customers Professionally
------------------------------------------------------------

What makes a customer service experience excellent?

Ultimately=2C it all comes down to how you make your customers feel.

In this article=2C we collected everything you need to know about how to t=
reat your customers professionally=2C what steps to follow to make them fe=
el satisfied with your service=2C and what to focus on for long-term succe=
ss.

Read the blog post now (https://bit.ly/3YbyjGs?utm_source=3DContent+NL&utm=
_campaign=3D35ebdcb43d-EMAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=
=3Demail&utm_term=3D0_ca9b1c3eb9-35ebdcb43d-595631795)

We hope you found great value in this month=E2=80=99s newsletter!

Keep a lookout for our March - Up in the Cloud for more valuable informati=
on.

Happy February=2C

The CloudTalk Team=F0=9F=92=99

** Follow us!
------------------------------------------------------------
https://www.facebook.com/CloudTalkCallCenter/?utm_source=3DContent+NL&utm_=
campaign=3D35ebdcb43d-EMAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=
=3Demail&utm_term=3D0_ca9b1c3eb9-35ebdcb43d-595631795 https://www.li=
nkedin.com/company/cloudtalk.io/?utm_source=3DContent+NL&utm_campaign=3D35=
ebdcb43d-EMAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=3Demail&utm_te=
rm=3D0_ca9b1c3eb9-35ebdcb43d-595631795 https://www.instagram.com/clo=
udtalk_io/?utm_source=3DContent+NL&utm_campaign=3D35ebdcb43d-EMAIL_CAMPAIG=
N_2022_10_10_08_54_COPY_01&utm_medium=3Demail&utm_term=3D0_ca9b1c3eb9-35eb=
dcb43d-595631795

Copyright (C) CloudTalk. All rights reserved.
Want to change how you receive these emails?
You can update your preferences (https://cloudtalk.us14.list-manage.com/pr=
ofile?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3Dca9b1c3eb9&e=3Dbfaf7fa740&c=3D35ebd=
cb43d) or unsubscribe (https://cloudtalk.us14.list-manage.com/unsubscribe?=
u=3Dbbcbcf497c77cd0f9eab0fb21&id=3Dca9b1c3eb9&e=3Dbfaf7fa740&c=3D35ebdcb43d)=
 .
--_----------=_MCPart_789773562
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE html><html xmlns=3D"http://www.w3.org/1999/xhtml" xmlns:v=3D"urn=
:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-microsoft-com:office:of=
fice"><head>

<meta charset=3D"UTF-8" />
<meta http-equiv=3D"X-UA-Compatible" content=3D"IE=3Dedge" />
<meta name=3D"viewport" content=3D"width=3Ddevice-width=2C initial-scale=
=3D1" />
<title>[Up in the Cloud] Boost your CX with these market trends!</title>
<link rel=3D"stylesheet" href=3D"https://fonts.googleapis.com/css?family=
=3DWork+Sans:400=2C400i=2C700=2C700i=2C900=2C900i" /><style> img{-ms-inter=
polation-mode:bicubic;} table=2C td{mso-table-lspace:0pt; mso-table-rspace=
:0pt;} .mceStandardButton=2C .mceStandardButton td=2C .mceStandardButton t=
d a{mso-hide:all !important;} p=2C a=2C li=2C td=2C blockquote{mso-line-he=
ight-rule:exactly;} p=2C a=2C li=2C td=2C body=2C table=2C blockquote{-ms-=
text-size-adjust:100%; -webkit-text-size-adjust:100%;} @media only screen=
 and (max-width: 480px){ body=2C table=2C td=2C p=2C a=2C li=2C blockquote=
{-webkit-text-size-adjust:none !important;} } .mcnPreviewText{display: non=
e !important;} .bodyCell{margin:0 auto; padding:0; width:100%;} .ExternalC=
lass=2C .ExternalClass p=2C .ExternalClass td=2C .ExternalClass div=2C .Ex=
ternalClass span=2C .ExternalClass font{line-height:100%;} .ReadMsgBody{wi=
dth:100%;} .ExternalClass{width:100%;} a[x-apple-data-detectors]{color:in=
herit !important; text-decoration:none !important; font-size:inherit !impo=
rtant; font-family:inherit !important; font-weight:inherit !important; lin=
e-height:inherit !important;} body{height:100%; margin:0; padding:0; width=
:100%; background: #ffffff;} p{margin:0; padding:0;} table{border-collapse=
:collapse;} td=2C p=2C a{word-break:break-word;} h1=2C h2=2C h3=2C h4=2C h=
5=2C h6{display:block; margin:0; padding:0;} img=2C a img{border:0; height=
:auto; outline:none; text-decoration:none;} a[href^=3D"tel"]=2C a[href^=
=3D"sms"]{color:inherit; cursor:default; text-decoration:none;} li p {marg=
in: 0 !important;} .ProseMirror a { pointer-events: none; } @media only sc=
reen and (max-width: 480px){ body{width:100% !important; min-width:100% !i=
mportant; } body.mobile-native { -webkit-user-select: none; user-select: n=
one; transition: transform 0.2s ease-in; transform-origin: top center; } b=
ody.mobile-native.selection-allowed a=2C body.mobile-native.selection-allo=
wed .ProseMirror { user-select: auto; -webkit-user-select: auto; } colgrou=
p {display: none;} img {height: auto !important;} .mceWidthContainer{max-w=
idth: 660px !important;} .mceColumn{display: block !important; width: 100%=
 !important;} .mceColumn-forceSpan{display: table-cell !important; width:=
 auto !important;} .mceSpacing-24{padding-right:12px !important; padding-l=
eft:12px !important;} .mceFooterSection .mceText=2C .mceFooterSection .mce=
Text p=2C .mceFooterSection span{font-size: 16px !important; line-height:=
 150% !important;} .mceText=2C .mceText p{font-size: 16px !important; line=
-height: 150% !important;} h1{font-size: 36px !important; line-height: 125=
% !important;} h2{font-size: 26px !important; line-height: 125% !important=
;} h3{font-size: 20px !important; line-height: 150% !important;} h4{font-s=
ize: 18px !important; line-height: 150% !important;} .ProseMirror { -webki=
t-user-modify: read-write-plaintext-only; user-modify: read-write-plaintex=
t-only; } } @media only screen and (max-width: 640px){ .mceClusterLayout t=
d{padding: 4px !important;} } div[contenteditable=3D"true"] {outline: 0;}=
 .ProseMirror .empty-node=2C .ProseMirror:empty {position: relative;} .Pro=
seMirror .empty-node::before=2C .ProseMirror:empty::before { position: abs=
olute; left: 0; right: 0; color: rgba(0=2C0=2C0=2C0.2); cursor: text; } .P=
roseMirror .empty-node:hover::before=2C .ProseMirror:empty:hover::before {=
 color: rgba(0=2C0=2C0=2C0.3); } .ProseMirror h1.empty-node::before { cont=
ent: 'Heading'; } .ProseMirror p.empty-node:only-child::before=2C .ProseMi=
rror:empty::before { content: 'Start typing...'; } a .ProseMirror p.empty-=
node::before=2C a .ProseMirror:empty::before { content: ''; } .ProseMirror=
 { white-space: pre-wrap; } .mceWrapperOuter { background-color: rgb(229=
=2C 229=2C 229); }.mceText=2C .mceLabel { font-family: "Work Sans"=2C sans=
-serif; }.mceText=2C .mceLabel { color: rgb(0=2C 0=2C 0); }.mceSpacing-24=
 .last-child { margin-bottom: 0px; }.mceSpacing-24 h2 { margin-bottom: 24p=
x; }.mceSpacing-24 h2:last-child { margin-bottom: 0px; }.mceSpacing-24 .la=
st-child { margin-bottom: 0px; }.mceSpacing-24 h3 { margin-bottom: 24px; }=
=2EmceSpacing-24 h3:last-child { margin-bottom: 0px; }.mceSpacing-24 .last-c=
hild { margin-bottom: 0px; }.mceSpacing-24 .last-child { margin-bottom: 0p=
x; }.mceSpacing-24 p { margin-bottom: 24px; }.mceSpacing-24 p:last-child {=
 margin-bottom: 0px; }.mceSpacing-24 .last-child { margin-bottom: 0px; }.m=
ceSpacing-24 .last-child { margin-bottom: 0px; }.mceSpacing-24 .last-child=
 { margin-bottom: 0px; }.mceSpacing-24 label { margin-bottom: 24px; }.mceS=
pacing-24 input { margin-bottom: 24px; }.mceSpacing-24 .last-child { margi=
n-bottom: 0px; }.mceSpacing-24 .mceInput + .mceErrorMessage { margin-top:=
 -12px; }.mceSpacing-12 label { margin-bottom: 12px; }.mceSpacing-12 input=
 { margin-bottom: 12px; }.mceSpacing-12 .mceInput + .mceErrorMessage { mar=
gin-top: -6px; }.mceInput { background-color: transparent; border: 2px sol=
id rgb(208=2C 208=2C 208); width: 60%; color: rgb(77=2C 77=2C 77); display=
: block; }.mceInput[type=3D"radio"]=2C .mceInput[type=3D"checkbox"] { fl=
oat: left; margin-right: 12px; display: inline; width: auto !important; }.=
mceLabel > .mceInput { margin-bottom: 0px; margin-top: 2px; }.mceLabel { d=
isplay: block; }.mceText h2 { font-size: 25.008px; font-weight: 700; }.mce=
Text h3 { font-size: 20px; font-weight: 700; }.mceText p { color: rgb(0=2C=
 0=2C 0); font-family: "Work Sans"=2C sans-serif; font-size: 16px; }.mceTe=
xt h2 { color: rgb(0=2C 0=2C 0); font-family: "Helvetica Neue"=2C Helvetic=
a=2C Arial=2C Verdana=2C sans-serif; font-size: 25px; }.mceText h3 { color=
: rgb(0=2C 0=2C 0); font-family: "Helvetica Neue"=2C Helvetica=2C Arial=2C=
 Verdana=2C sans-serif; font-size: 20px; }.mceText a { color: rgb(255=2C 1=
66=2C 38); } @media only screen and (max-width: 480px) {.mobileClass-12 {p=
adding-left: 12 !important;padding-top: 0 !important;padding-right: 12 !im=
portant;}.mobileClass-12 {padding-left: 12 !important;padding-top: 0 !impo=
rtant;padding-right: 12 !important;}.mobileClass-12 {padding-left: 12 !imp=
ortant;padding-top: 0 !important;padding-right: 12 !important;}}</style></=
head>
<body>

<span class=3D"mcnPreviewText" style=3D"displa=
y:none; font-size:0px; line-height:0px; max-height:0px; max-width:0px; opa=
city:0; overflow:hidden; visibility:hidden; mso-hide:all;">Stay ahead of t=
he curve with our market predictions and insights for customer experience=
 in 2023.=F0=9F=94=8D=F0=9F=92=A1</span>

<center>
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" height=3D"100%" wi=
dth=3D"100%" id=3D"bodyTable" style=3D"background-color: rgb(229=2C 229=2C=
 229);">
<tbody><tr>
<td class=3D"bodyCell" align=3D"center" valign=3D"top">
<table id=3D"root" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=
=3D"100%"><tbody class=3D"mceWrapper"><tr><td align=3D"center" valign=3D"t=
op" class=3D"mceWrapperOuter"><table border=3D"0" cellpadding=3D=
"0" cellspacing=3D"0" width=3D"100%" style=3D"max-width:660px" role=3D"pre=
sentation"><tbody><tr><td style=3D"background-color:#fafafa;background-pos=
ition:center;background-repeat:no-repeat;background-size:cover" class=3D"m=
ceWrapperInner" valign=3D"top"><table align=3D"center" border=3D"0" cellpa=
dding=3D"0" cellspacing=3D"0" width=3D"100%" role=3D"presentation"><tbody>=
<tr class=3D"mceRow"><td style=3D"background-position:center;background-re=
peat:no-repeat;background-size:cover" valign=3D"top"><table border=3D"0" c=
ellpadding=3D"0" cellspacing=3D"0" width=3D"100%" role=3D"presentation"><t=
body><tr><td style=3D"padding-top:0;padding-bottom:0" class=3D"mceColumn"=
 valign=3D"top" colspan=3D"12" width=3D"100%"><table border=3D"0" cellpadd=
ing=3D"0" cellspacing=3D"0" width=3D"100%" role=3D"presentation"><tbody><t=
r><td style=3D"padding-top:0;padding-bottom:9px;padding-right:24px;padding=
-left:24px" class=3D"mceSpacing-24" valign=3D"top"><div class=3D"mceText"=
 style=3D"width:100%;font-size:16px;text-align:center"><p class=3D"last-ch=
ild"><a href=3D"https://mailchi.mp/cloudtalk.io/october-digest-can-you-tri=
ple-your-calls-by-9295224?e=3Dbfaf7fa740">View this email in your browser</a=
></p></div></td></tr><tr><td style=3D"padding-top:12px;padding-bottom:12px=
;padding-right:0;padding-left:0" class=3D"mceSpacing-24" align=3D"full" va=
lign=3D"top"><img width=3D"660" style=3D"width:660px;height:auto;max-width=
:100%;display:block" alt=3D"cloudtalk header" src=3D"https://dim.mcusercon=
tent.com/cs/bbcbcf497c77cd0f9eab0fb21/images/22290375-5e0b-cfff-f7f3-00159=
5199a3f.png?w=3D1200&dpr=3D2" class=3D"" /></td></tr><tr><td style=3D"back=
ground-color:transparent;padding-top:0;padding-bottom:0;padding-right:0;pa=
dding-left:0" class=3D"mceSpacing-24" valign=3D"top"><table border=3D"0" c=
ellpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"background-colo=
r:transparent" role=3D"presentation"><tbody><tr><td style=3D"min-width:100=
%;border-top:20px solid transparent" valign=3D"top"></td></tr></tbody></ta=
ble></td></tr><tr><td style=3D"padding-top:15px;padding-bottom:35px;paddin=
g-right:50px;padding-left:50px" class=3D"mceSpacing-24" valign=3D"top"><di=
v class=3D"mceText" style=3D"width:100%;font-size:16px;line-height:1.25"><=
p><span style=3D"font-size: 16px"><span style=3D"font-family: Arial=2C 'He=
lvetica Neue'=2C Helvetica=2C sans-serif">Hey Suzana=2C</span></=
span></p><p><span style=3D"font-size: 16px"><span style=3D"font-family: Ar=
ial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">February is here=2C an=
d it's time to gear up for another great month ahead!</span></span></p><p=
 class=3D"last-child"><span style=3D"font-size: 16px"><span style=3D"font-=
family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">We have a lo=
t for you this month=2C so let's get started.</span></span></p></div></td>=
</tr><tr><td style=3D"padding-top:30px;padding-bottom:15px;padding-right:5=
0px;padding-left:50px" class=3D"mceSpacing-24" valign=3D"top"><div class=
=3D"mceText" style=3D"width:100%;font-size:16px"><h2 class=3D"last-child">=
<strong><span style=3D"color:#000000;"><span style=3D"font-size: 16pt"><sp=
an style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-se=
rif">Must-Read Marketing Predictions for 2023 =F0=9F=94=AE:</span></span><=
/span></strong></h2></div></td></tr><tr><td style=3D"background-color:tran=
sparent;padding-top:20px;padding-bottom:20px;padding-right:24px;padding-le=
ft:24px" class=3D"mceSpacing-24" valign=3D"top"><table border=3D"0" cellpa=
dding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"background-color:tra=
nsparent" role=3D"presentation"><tbody><tr><td style=3D"min-width:100%;bor=
der-top:2px solid #000000" valign=3D"top"></td></tr></tbody></table></td><=
/tr><tr><td style=3D"padding-top:30px;padding-bottom:15px;padding-right:50=
px;padding-left:50px" class=3D"mceSpacing-24" valign=3D"top"><div class=3D=
"mceText" style=3D"width:100%;font-size:16px"><h3 class=3D"last-child">The=
 future of Customer Experience: =E2=80=98Zero Touch Service=D7=B3 | Geekti=
me</h3></div></td></tr><tr><td style=3D"padding-top:15px;padding-bottom:35=
px;padding-right:50px;padding-left:50px" class=3D"mceSpacing-24" valign=3D=
"top"><div class=3D"mceText" style=3D"width:100%;font-size:16px;line-heigh=
t:1.25"><p><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvet=
ica=2C sans-serif">Are traditional customer service models about to retire=
? </span><strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C=
 Helvetica=2C sans-serif">Customers want assistance right here and right n=
ow</span></strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C=
 Helvetica=2C sans-serif"> - and feel entitled to it more than ever. </spa=
n></p><p><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetic=
a=2C sans-serif">With the technologies available today=2C not only can we=
 help customers out by building </span><strong><span style=3D"font-family:=
 Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">self-service</span>=
</strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetic=
a=2C sans-serif">=2C but we can also address the related challenges. And w=
e need to. </span></p><p><span style=3D"font-family: Arial=2C 'Helvetica N=
eue'=2C Helvetica=2C sans-serif">The customer service industry is </span><=
strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=
=2C sans-serif">shifting from traditional 9-5 call center models</span></s=
trong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=
=2C sans-serif"> to </span><strong><span style=3D"font-family: Arial=2C 'H=
elvetica Neue'=2C Helvetica=2C sans-serif">contactless customer experience=
s</span></strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C=
 Helvetica=2C sans-serif">. Companies are implementing touchless solutions=
 that do not require human interaction=2C and the pandemic has accelerated=
 the trend. </span></p><p><span style=3D"font-family: Arial=2C 'Helvetica=
 Neue'=2C Helvetica=2C sans-serif">New technologies like </span><strong><s=
pan style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-s=
erif">video=2C real-time messaging=2C chatbots=2C and AI</span></strong><s=
pan style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-s=
erif"> are providing opportunities for customers to receive fast=2C conven=
ient service through self-service.</span></p><p><span style=3D"font-family=
: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">However=2C a chall=
enge that companies are facing is change management and balancing </span><=
strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=
=2C sans-serif">low-touch and high-touch service</span></strong><span styl=
e=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">.<=
/span></p><p><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helv=
etica=2C sans-serif">Real-time data=2C predictive analytics=2C and persona=
lization are transforming customer service to be more proactive and effici=
ent. Service professionals must adapt to new tools=2C and companies must m=
ake </span><strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=
=2C Helvetica=2C sans-serif">data-driven decisions</span></strong><span st=
yle=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">=
 to provide a better balance between services while retaining customer val=
ue and differentiation. </span></p><p><span style=3D"font-family: Arial=2C=
 'Helvetica Neue'=2C Helvetica=2C sans-serif">Companies that embrace this=
 change will create new growth opportunities and improve employee satisfac=
tion.</span></p><p class=3D"last-child"><a href=3D"https://cloudtalk.us14.=
list-manage.com/track/click?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3Dfaaeb4c9a4&=
e=3Dbfaf7fa740" target=3D"_blank"><strong><span style=3D"font-family: Ari=
al=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">Read on to learn more</=
span></strong></a></p></div></td></tr><tr><td style=3D"padding-top:12px;pa=
dding-bottom:12px;padding-right:0;padding-left:0" class=3D"mceSpacing-24"=
 align=3D"center" valign=3D"top"><a href=3D"https://cloudtalk.us14.list-ma=
nage.com/track/click?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3D4bad9c54c2&e=3Dbfaf7fa740" style=3D"display:block" target=3D"_blank"><img width=3D"540" sty=
le=3D"border:0;width:540px;height:auto;max-width:100%;display:block" alt=
=3D"CloudTalk Academy" src=3D"https://dim.mcusercontent.com/cs/bbcbcf497c7=
7cd0f9eab0fb21/images/731193f6-1e72-e884-6008-2c6a7e0132f9.png?w=3D540&dpr=
=3D2" class=3D"" /></a></td></tr><tr><td style=3D"padding-top:30px;padding=
-bottom:15px;padding-right:50px;padding-left:50px" class=3D"mceSpacing-24"=
 valign=3D"top"><div class=3D"mceText" style=3D"width:100%;font-size:16px"=
><h3 class=3D"last-child"><span style=3D"font-family: Arial=2C 'Helvetica=
 Neue'=2C Helvetica=2C sans-serif">Top 2023 predictions for B2B marketing:=
 data wins=2C work culture holds sway=2C CDPs shine | The Drum</span></h3>=
</div></td></tr><tr><td style=3D"padding-top:11px;padding-bottom:15px;padd=
ing-right:50px;padding-left:50px" class=3D"mceSpacing-24" valign=3D"top"><=
div class=3D"mceText" style=3D"width:100%;font-size:16px;line-height:1.25"=
><p><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C=
 sans-serif">Camela Thompson=2C VP of Marketing at CaliberMind=2C shares <=
/span><strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Hel=
vetica=2C sans-serif">four key predictions</span></strong><span style=3D"f=
ont-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif"> for how=
 B2B marketing will shape up in the new year. </span></p><p><span style=3D=
"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">In cas=
e you haven=E2=80=99t heard of them=2C CaliberMind is a </span><strong><sp=
an style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-se=
rif">leading B2B Marketing</span></strong><span style=3D"font-family: Aria=
l=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif"> company with a vast kno=
wledge of the industry.</span></p><p><span style=3D"font-family: Arial=2C=
 'Helvetica Neue'=2C Helvetica=2C sans-serif">Camela=E2=80=99s four key pr=
edictions are</span></p><p><span style=3D"font-family: Arial=2C 'Helvetica=
 Neue'=2C Helvetica=2C sans-serif">A paradigm shift is on the horizon for=
 go-to-market teams</span></p><p><span style=3D"font-family: Arial=2C 'Hel=
vetica Neue'=2C Helvetica=2C sans-serif">Data-driven CMOs will win (this t=
ime for real)</span></p><p><span style=3D"font-family: Arial=2C 'Helvetica=
 Neue'=2C Helvetica=2C sans-serif">The most in-demand people won=E2=80=99t=
 tolerate bad work environments</span></p><p><span style=3D"font-family: A=
rial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">B2B will realize why=
 B2C uses customer data platforms</span></p><p><span style=3D"font-family:=
 Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">It is predicted tha=
t in 2023=2C </span><strong><span style=3D"font-family: Arial=2C 'Helvetic=
a Neue'=2C Helvetica=2C sans-serif">65% of people prefer to work remotely=
=2C</span></strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=
=2C Helvetica=2C sans-serif"> with 77% in the tech industry=2C and 11% eag=
er to return to the office. </span></p><p><span style=3D"font-family: Aria=
l=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">Organizations must comba=
t stigmas and encourage workers to take advantage of </span><strong><span=
 style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-seri=
f">mental health coverage=2C</span></strong><span style=3D"font-family: Ar=
ial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif"> while go-to-market te=
ams must prioritize hiring marketing leaders to cater to the researching b=
uyer. </span></p><p><strong><span style=3D"font-family: Arial=2C 'Helvetic=
a Neue'=2C Helvetica=2C sans-serif">CMOs must become data literate</span><=
/strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=
=2C sans-serif"> and use data in decision-making to provide content that r=
esonates at every step=2C and businesses must prioritize branding and inve=
st in </span><strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=
=2C Helvetica=2C sans-serif">customer data platforms (CDPs)</span></strong=
><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C san=
s-serif">.</span></p><p class=3D"last-child"><a href=3D"https://cloudtalk.=
us14.list-manage.com/track/click?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3Dbe26d2=
90eb&e=3Dbfaf7fa740" target=3D"_blank"><strong><span style=3D"font-family=
: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">Read this article=
 for deeper insights</span></strong></a></p></div></td></tr><tr><td style=
=3D"padding-top:30px;padding-bottom:15px;padding-right:50px;padding-left:5=
0px" class=3D"mceSpacing-24" valign=3D"top"><div class=3D"mceText" style=
=3D"width:100%;font-size:16px"><h2 class=3D"last-child">Learn with us =F0=
=9F=93=9A:</h2></div></td></tr><tr><td style=3D"background-color:transpare=
nt;padding-top:20px;padding-bottom:20px;padding-right:24px;padding-left:24=
px" class=3D"mceSpacing-24" valign=3D"top"><table border=3D"0" cellpadding=
=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"background-color:transpar=
ent" role=3D"presentation"><tbody><tr><td style=3D"min-width:100%;border-t=
op:2px solid #000000" valign=3D"top"></td></tr></tbody></table></td></tr><=
tr><td style=3D"padding-top:30px;padding-bottom:15px;padding-right:50px;pa=
dding-left:50px" class=3D"mceSpacing-24" valign=3D"top"><div class=3D"mceT=
ext" style=3D"width:100%;font-size:16px"><h3 class=3D"last-child">[Video]=
 How Much Does Call Center Software Cost?</h3></div></td></tr><tr><td styl=
e=3D"padding-top:12px;padding-bottom:12px;padding-right:0;padding-left:0"=
 class=3D"mceSpacing-24" align=3D"center" valign=3D"top"><a href=3D"https:=
//cloudtalk.us14.list-manage.com/track/click?u=3Dbbcbcf497c77cd0f9eab0fb21=
&id=3Dfe21fc9918&e=3Dbfaf7fa740" style=3D"display:block" target=3D"_blank=
"><img width=3D"564" style=3D"border:0;width:564px;height:auto;max-width:1=
00%;display:block" alt=3D"video banner" src=3D"https://dim.mcusercontent.c=
om/cs/bbcbcf497c77cd0f9eab0fb21/images/5e83beda-0160-e4f8-bd7f-ee72935eec0=
8.png?w=3D564&dpr=3D2" class=3D"" /></a></td></tr><tr><td style=3D"padding=
-top:11px;padding-bottom:15px;padding-right:50px;padding-left:50px" class=
=3D"mceSpacing-24" valign=3D"top"><div class=3D"mceText" style=3D"width:10=
0%;font-size:16px;line-height:1.25"><p><span style=3D"font-family: Arial=
=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">Are there any hidden cost=
s you need to be aware of when starting a cloud-based call center? Is it w=
orth it for your company? </span></p><p><span style=3D"font-family: Arial=
=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">In this video=2C you'll l=
earn about </span><strong><span style=3D"font-family: Arial=2C 'Helvetica=
 Neue'=2C Helvetica=2C sans-serif">various pricing models that call center=
 software companies offer. </span></strong></p><p class=3D"last-child"><sp=
an style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-se=
rif">We'll walk you through what things you should pay extra close attenti=
on to when considering purchasing call center software.</span></p></div></=
td></tr><tr><td style=3D"padding-top:12px;padding-bottom:12px;padding-righ=
t:50px;padding-left:50px" class=3D"mceSpacing-24" align=3D"left" valign=3D=
"top"><table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"=
0" role=3D"presentation"><tbody><tr><td style=3D"background-color:#ffa626;=
border-radius:8px;text-align:center" class=3D"mceButton" valign=3D"top"><a=
 href=3D"https://cloudtalk.us14.list-manage.com/track/click?u=3Dbbcbcf497c=
77cd0f9eab0fb21&id=3D9d66bca204&e=3Dbfaf7fa740" target=3D"_blank" style=
=3D"background-color:#ffa626;border-radius:8px;border:2px solid #ffa626;co=
lor:#ffffff;display:inline-block;font-family:Arial=2C 'Helvetica Neue'=2C=
 Helvetica=2C sans-serif;font-size:18px;font-weight:bold;font-style:normal=
;padding:16px 28px;text-decoration:none;min-width:30px;text-align:center;l=
etter-spacing:0px">Watch the video</a></td></tr></tbody></table></td></tr>=
<tr><td style=3D"padding-top:30px;padding-bottom:15px;padding-right:50px;p=
adding-left:50px" class=3D"mceSpacing-24" valign=3D"top"><div class=3D"mce=
Text" style=3D"width:100%;font-size:16px"><h3 class=3D"last-child">[Ebook=
] How to choose a VoIP package for your business?</h3></div></td></tr><tr>=
<td style=3D"background-color:transparent;padding-top:11px;padding-bottom:=
20px;padding-right:50px;padding-left:50px" class=3D"mceSpacing-24" valign=
=3D"top"><div class=3D"mceText" style=3D"width:100%;font-size:16px;line-he=
ight:1.25"><p><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Hel=
vetica=2C sans-serif">Still unsure about all the VoIP options out there? <=
/span></p><p class=3D"last-child"><span style=3D"font-family: Arial=2C 'He=
lvetica Neue'=2C Helvetica=2C sans-serif">We want you to </span><strong><s=
pan style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-s=
erif">make an informed and unbiased decision=2C</span></strong><span style=
=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif"> so=
 we=E2=80=99ve gathered all of the most important information related to V=
oIP systems and packaged it into a handy=2C highly-informative (and free!)=
 eBook.</span></p></div></td></tr><tr><td style=3D"padding-top:12px;paddin=
g-bottom:12px;padding-right:50px;padding-left:50px" class=3D"mceSpacing-24=
" align=3D"left" valign=3D"top"><table align=3D"left" border=3D"0" cellpad=
ding=3D"0" cellspacing=3D"0" role=3D"presentation"><tbody><tr><td style=3D=
"background-color:#ffa626;border-radius:8px;text-align:center" class=3D"mc=
eButton" valign=3D"top"><a href=3D"https://cloudtalk.us14.list-manage.com/=
track/click?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3Da5abb40725&e=3Dbfaf7fa740"=
 target=3D"_blank" style=3D"background-color:#ffa626;border-radius:8px;bor=
der:2px solid #ffa626;color:#ffffff;display:inline-block;font-family:Arial=
=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif;font-size:18px;font-weight=
:bold;font-style:normal;padding:16px 28px;text-decoration:none;min-width:3=
0px;text-align:center;letter-spacing:0px">Get the ebook</a></td></tr></tbo=
dy></table></td></tr><tr><td style=3D"padding-top:30px;padding-bottom:15px=
;padding-right:50px;padding-left:50px" class=3D"mceSpacing-24" valign=3D"t=
op"><div class=3D"mceText" style=3D"width:100%;font-size:16px"><h3 class=
=3D"last-child">[Blog post] 6 Tips on How To Treat Customers Professional=
ly</h3></div></td></tr><tr><td style=3D"background-color:transparent;paddi=
ng-top:11px;padding-bottom:20px;padding-right:50px;padding-left:50px" clas=
s=3D"mceSpacing-24" valign=3D"top"><div class=3D"mceText" style=3D"width:1=
00%;font-size:16px;line-height:1.25"><p><span style=3D"font-family: Arial=
=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">What makes a customer ser=
vice experience excellent? </span></p><p><span style=3D"font-family: Arial=
=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">Ultimately=2C it all come=
s down to how you make your customers feel. </span></p><p><span style=3D"f=
ont-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">In this=
 article=2C we collected everything you need to know about </span><strong>=
<span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans=
-serif">how to treat your customers professionally=2C what steps to follow=
 to make them feel satisfied with your service=2C and what to focus on for=
 long-term success.</span></strong></p><p class=3D"last-child"><a href=3D"=
https://cloudtalk.us14.list-manage.com/track/click?u=3Dbbcbcf497c77cd0f9ea=
b0fb21&id=3D7b6e8c5ed7&e=3Dbfaf7fa740" target=3D"_blank"><strong><span st=
yle=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">=
Read the blog post now</span></strong></a></p></div></td></tr><tr><td styl=
e=3D"background-color:transparent;padding-top:20px;padding-bottom:20px;pad=
ding-right:24px;padding-left:24px" class=3D"mceSpacing-24" valign=3D"top">=
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" sty=
le=3D"background-color:transparent" role=3D"presentation"><tbody><tr><td s=
tyle=3D"min-width:100%;border-top:2px solid #000000" valign=3D"top"></td><=
/tr></tbody></table></td></tr><tr><td style=3D"background-color:transparen=
t;padding-top:11px;padding-bottom:50px;padding-right:50px;padding-left:50p=
x" class=3D"mceSpacing-24" valign=3D"top"><div class=3D"mceText" style=3D"=
width:100%;font-size:16px;line-height:1.25"><p><span style=3D"font-family:=
 Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">We hope you found g=
reat value in this month=E2=80=99s newsletter! </span></p><p><span style=
=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">Kee=
p a lookout for our March - </span><strong><span style=3D"font-family: Ari=
al=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">Up in the Cloud</span><=
/strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=
=2C sans-serif"> for more valuable information.</span></p><p><span style=
=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">Hap=
py February=2C</span></p><p class=3D"last-child"><span style=3D"font-famil=
y: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">The CloudTalk Tea=
m=F0=9F=92=99</span></p></div></td></tr><tr><td style=3D"background-color:=
#ffa726;padding-top:34px;padding-bottom:12px;padding-right:50px;padding-le=
ft:50px" class=3D"mceSpacing-24" valign=3D"top"><div class=3D"mceText" sty=
le=3D"width:100%;font-size:16px"><h3 class=3D"last-child"><span style=3D"c=
olor:#ffffff;"><span style=3D"font-size: 16px">Follow us!</span></span></h=
3></div></td></tr><tr><td style=3D"background-color:#ffa726;padding-top:12=
px;padding-bottom:12px;padding-right:50px;padding-left:50px" class=3D"mceS=
pacing-24" valign=3D"top"><table align=3D"center" border=3D"0" cellpadding=
=3D"0" cellspacing=3D"0" width=3D"100%" role=3D"presentation"><tbody><tr c=
lass=3D"mceRow"><td style=3D"background-color:#ffa726;background-position:=
center;background-repeat:no-repeat;background-size:cover;padding-top:0px;p=
adding-bottom:0px" valign=3D"top"><table border=3D"0" cellpadding=3D"0" ce=
llspacing=3D"24" width=3D"100%" role=3D"presentation"><tbody><tr><td class=
=3D"mceColumn" valign=3D"top" colspan=3D"12" width=3D"100%"><table border=
=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" role=3D"presenta=
tion"><tbody><tr><td class=3D"mceSpacing-24" align=3D"left" valign=3D"top"=
><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"" role=
=3D"presentation" class=3D"mceClusterLayout"><tbody><tr><td style=3D"paddi=
ng-left:6px;padding-top:0;padding-right:6px" data-breakpoint=3D"12" valign=
=3D"top" class=3D"mobileClass-12"><a href=3D"https://cloudtalk.us14.list-m=
anage.com/track/click?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3De1b2a38bb6&e=3Dbfaf7fa740" style=3D"display:block" target=3D"_blank"><img width=3D"40" sty=
le=3D"border:0;width:40px;height:auto;max-width:100%;display:block" alt=3D=
"Facebook icon" src=3D"https://dim.mcusercontent.com/https/cdn-images.mail=
chimp.com%2Ficons%2Fsocial-block-v3%2Fblock-icons-v3%2Ffacebook-outline-li=
ght-40.png?w=3D40&dpr=3D2" class=3D"" /></a></td><td style=3D"padding-left=
:6px;padding-top:0;padding-right:6px" data-breakpoint=3D"12" valign=3D"top=
" class=3D"mobileClass-12"><a href=3D"https://cloudtalk.us14.list-manage.c=
om/track/click?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3D2ab5f8320a&e=3Dbfaf7fa740" style=3D"display:block" target=3D"_blank"><img width=3D"40" style=3D"b=
order:0;width:40px;height:auto;max-width:100%;display:block" alt=3D"Linked=
In icon" src=3D"https://dim.mcusercontent.com/https/cdn-images.mailchimp.c=
om%2Ficons%2Fsocial-block-v3%2Fblock-icons-v3%2Flinkedin-outline-light-40.=
png?w=3D40&dpr=3D2" class=3D"" /></a></td><td style=3D"padding-left:6px;pa=
dding-top:0;padding-right:6px" data-breakpoint=3D"12" valign=3D"top" class=
=3D"mobileClass-12"><a href=3D"https://cloudtalk.us14.list-manage.com/trac=
k/click?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3D24bd14de78&e=3Dbfaf7fa740" sty=
le=3D"display:block" target=3D"_blank"><img width=3D"40" style=3D"border:0=
;width:40px;height:auto;max-width:100%;display:block" alt=3D"Instagram ico=
n" src=3D"https://dim.mcusercontent.com/https/cdn-images.mailchimp.com%2Fi=
cons%2Fsocial-block-v3%2Fblock-icons-v3%2Finstagram-outline-light-40.png?w=
=3D40&dpr=3D2" class=3D"" /></a></td></tr></tbody></table></td></tr></tbod=
y></table></td></tr></tbody></table></td></tr></tbody></table></td></tr><t=
r><td style=3D"background-color:#ffa726;padding-top:8px;padding-bottom:8px=
;padding-right:8px;padding-left:8px" class=3D"mceSpacing-24" valign=3D"top=
"><table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0"=
 width=3D"100%" role=3D"presentation" id=3D"section_5a259d70eaeb5331b10ca3=
a0730f93c1" class=3D"mceFooterSection"><tbody><tr class=3D"mceRow"><td sty=
le=3D"background-color:#ffa726;background-position:center;background-repea=
t:no-repeat;background-size:cover;padding-top:0px;padding-bottom:0px" vali=
gn=3D"top"><table border=3D"0" cellpadding=3D"0" cellspacing=3D"12" width=
=3D"100%" role=3D"presentation"><tbody><tr><td style=3D"padding-top:0;padd=
ing-bottom:0" class=3D"mceColumn" valign=3D"top" colspan=3D"12" width=3D"1=
00%"><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%=
" role=3D"presentation"><tbody><tr><td style=3D"padding-top:12px;padding-b=
ottom:22px;padding-right:50px;padding-left:50px" class=3D"mceSpacing-24" a=
lign=3D"center" valign=3D"top"><div class=3D"mceText" style=3D"display:inl=
ine-block;width:100%;color:#ffffff;font-size:12px;text-align:left"><p styl=
e=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif;" c=
lass=3D"last-child"><em><span style=3D"color:#ffffff;"><span style=3D"font=
-size: 16px">Copyright (C) CloudTalk. All rights reserved.</span></span></=
em><span style=3D"color:#ffffff;"><span style=3D"font-size: 16px"><br /></=
span>Want to change how you receive these emails?<br />You can </span><a h=
ref=3D"https://cloudtalk.us14.list-manage.com/profile?u=3Dbbcbcf497c77cd0f=
9eab0fb21&id=3Dca9b1c3eb9&e=3Dbfaf7fa740&c=3D35ebdcb43d"><strong><span style=
=3D"color:#ffffff;"><span style=3D"text-decoration:underline;">update your=
 preferences</span></span></strong></a><span style=3D"color:#ffffff;"> or=
 </span><a href=3D"https://cloudtalk.us14.list-manage.com/unsubscribe?u=3D=
bbcbcf497c77cd0f9eab0fb21&id=3Dca9b1c3eb9&e=3Dbfaf7fa740&c=3D35ebdcb43d"><st=
rong><span style=3D"color:#ffffff;"><span style=3D"text-decoration:underli=
ne;">unsubscribe</span></span></strong></a><strong><span style=3D"color:#f=
fffff;">.</span></strong></p></div></td></tr><tr><td class=3D"mceSpacing-2=
4" align=3D"center" valign=3D"top"><table align=3D"center" border=3D"0" ce=
llpadding=3D"0" cellspacing=3D"0" width=3D"100%" role=3D"presentation"><tb=
ody><tr class=3D"mceRow"><td style=3D"background-position:center;backgroun=
d-repeat:no-repeat;background-size:cover;padding-top:0px;padding-bottom:0p=
x" valign=3D"top"><table border=3D"0" cellpadding=3D"0" cellspacing=3D"24"=
 width=3D"100%" role=3D"presentation"><tbody></tbody></table></td></tr></t=
body></table></td></tr></tbody></table></td></tr></tbody></table></td></tr=
></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td>=
</tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>
</td>
</tr>
</tbody></table>
</center>
<img src=3D"https://cloudtalk.us14.list-manage.com/track/open.php?u=3Dbbcb=
cf497c77cd0f9eab0fb21&id=3D35ebdcb43d&e=3Dbfaf7fa740" height=3D"1" width=
=3D"1" alt=3D""></body></html>
--_----------=_MCPart_789773562--