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Delivery-date: Mon, 06 Mar 2023 07:15:11 -0500
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To: =?utf-8?Q?Suzana?= <suzana@digitalaesthetics.org>
Date: Mon,  6 Mar 2023 12:14:52 +0000
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Write your business strategy faster and keep your team productive =F0=9F=
=92=AA

View this email in your browser (https://mailchi.mp/cloudtalk.io/october-d=
igest-can-you-triple-your-calls-by-9302336?e=3Dbfaf7fa740)
cloudtalk header

Hey Suzana=2C

Spring isn=E2=80=99t the only thing arriving with March! This month=2C we=
=E2=80=99re bringing you the latest in customer satisfaction=2C productivi=
ty=2C and our current favorite topic: how to tell a story with your B2B st=
rategy.

** Expert Advice from CloudTalk
------------------------------------------------------------

** [Blog post] 17 Best Intercom Integrations to Improve Customer Experien=
ce
------------------------------------------------------------

Are you an Intercom user?

It=E2=80=99s a fantastic tool=2C but it has its limitations. And at CloudT=
alk=2C we=E2=80=99re all about a smooth experience.

Frankly=2C we were overwhelmed by the number of integrations Intercom offe=
rs! How do you know which ones would work best for your specific business=
 needs?

This is why we collected our 17 favourite (tried and tested) Intercom inte=
grations so that you can run your business faster=2C more efficiently=2C a=
nd as headache-free as possible!

Read the blog post now (https://bit.ly/3Yqxk4z?utm_source=3DContent+NL&utm=
_campaign=3D93cb415b87-EMAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=
=3Demail&utm_term=3D0_ca9b1c3eb9-93cb415b87-595631795)

** Golden Nuggets Curated for You
------------------------------------------------------------

** Your Strategy Needs a Story
------------------------------------------------------------

When we think about business strategy=2C we tend to envision highly analyt=
ical professionals crunching the numbers over a mug of coffee. But a good=
 strategy is more than just numbers on a page. It needs to inspire action=
 and motivate people to make it happen. That's where storytelling comes in=
=2E

You might not think of stories as something that belongs in the business w=
orld=2C but they can actually be a powerful tool. By telling stories=2C we=
 can turn dry=2C boring facts into something people (your customers!) can=
 understand and connect with. And what=E2=80=99s even more important: stor=
ies can motivate your ideal buyers to take action and make a purchase.

The article recommends 5 powerful steps for developing your business strat=
egy through storytelling:

1. Establish the factual context for your story.

2. Leverage the power of questions.

3. Write your strategy story.

4. Test your story.

5. Tell the story.

1. Establish the factual context for your story by identifying the key dat=
a points and trends that support your strategy. This will give your story=
 a strong foundation and help you focus on your goals.

2. Leverage the power of questions by asking your team and stakeholders ab=
out their experiences and perspectives. Building on the classic 5W2H metho=
d=2C use questions starting with =E2=80=98who=E2=80=99=2C =E2=80=98what=E2=
=80=99=2C =E2=80=98where=E2=80=99=2C =E2=80=98when=E2=80=99=2C =E2=80=98wh=
y=E2=80=99=2C =E2=80=98how=E2=80=99=2C and =E2=80=98how much=E2=80=99=2C t=
o get more specific answers.

3. Write your strategy story by crafting a compelling narrative that conne=
cts the facts and figures with the emotional drivers of your audience. Foc=
us on outlining the past=2C present=2C and future. Your goal is to have a=
 narrative that begins with what the company does=2C describes what needs=
 to change=2C and ends with what the company will be doing in the future.

4. Test your story by sharing it with internal and external audiences to g=
et feedback. This will help you identify any weaknesses or gaps in your st=
ory and refine it until it resonates with your audience. Keep asking yours=
elf: Is it digestible? Does it engage? Is it motivating? Is it clear what=
 is to be done and by whom?

5. Tell the story using various channels and formats=2C such as presentati=
ons=2C videos=2C and social media posts. Be sure to tailor your story to e=
ach specific audience and emphasize your strategy's most relevant and comp=
elling aspects. Ask yourself if your company=E2=80=99s strategy can be rel=
ated to and understood in five minutes or less. Consider whether its focus=
 can be reduced to a few central issues and jettison some of the comprehen=
siveness that characterizes many strategies. And tell and discuss the stra=
tegy story repeatedly=2C not just once yearly.

This article is from the Harvard Business Review

Click here to go deeper (https://bit.ly/41FZrPU?utm_source=3DContent+NL&ut=
m_campaign=3D93cb415b87-EMAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=
=3Demail&utm_term=3D0_ca9b1c3eb9-93cb415b87-595631795)

** What the Most Productive Companies Do Differently | HBR
------------------------------------------------------------

A new report from McKinsey Global Institute finds that productivity in the=
 US has slowed in the last 15 years to 1.4% annual growth (as compared to=
 long-term rates of 2.2% since 1948).

It also found striking variations in productivity among leading and laggin=
g firms within each sector =E2=80=94 a gap that is only widening.

The Harvard Business Reviews turned to some of the most productive firms a=
nd found four key lessons that can help your company become more productiv=
e too:

1) They capture value from digitization. There=E2=80=99s a strong and clea=
r correlation between sectors=E2=80=99 productivity growth and their level=
 of digitization: frontier firms are better able to innovate technological=
ly than their peers. However=2C many firms fail to properly update their s=
trategies and business models to take full advantage of new digital streng=
ths and realize only 25-30% of the expected value of their digital transfo=
rmations. Did you know that digitalizing and automating your business call=
ing processes (like your call center) can save your team 40% of their time=
? (https://bit.ly/3ZnwuXx?utm_source=3DContent+NL&utm_campaign=3D93cb415b8=
7-EMAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=3Demail&utm_term=3D0_=
ca9b1c3eb9-93cb415b87-595631795)

2) They invest in intangibles (such as R&D or workforce capabilities). Bey=
ond technology investments=2C frontier firms also place bets on complement=
ary intangibles such as R&D=2C intellectual property=2C and the capabiliti=
es of their workforce - in fact=2C they invest 2.6x more in intangibles co=
mpared to other firms.

3) They build a future-ready workforce. These firms also prioritize attrac=
ting skilled talent and investing in employee skills to navigate the compl=
exities of technological innovation. They recognize the value of employee=
 experience and invest in training programs while expanding policies that=
 enable parents and aging workers to stay in the labor force.

4) They take a systems approach. Frontier firms adopt a systems thinking a=
pproach and collaborate with stakeholders=2C suppliers=2C and customers to=
 access new markets and create shared pools of value. They also collaborat=
e with public-sector counterparts to solve challenges in skilled talent an=
d physical infrastructure.

If more companies followed this playbook=2C they=E2=80=99d bring 2.2% grow=
th to the U.S. alone=2C and it could be worth $10 trillion in cumulative G=
DP by 2030.

This article is from the Harvard Business Review

Read this article for deeper insights (https://bit.ly/3yiu5S5?utm_source=
=3DContent+NL&utm_campaign=3D93cb415b87-EMAIL_CAMPAIGN_2022_10_10_08_54_CO=
PY_01&utm_medium=3Demail&utm_term=3D0_ca9b1c3eb9-93cb415b87-595631795)

** Learn with us =F0=9F=93=9A:
------------------------------------------------------------

** [Video] How To Start A Virtual Call Center?
------------------------------------------------------------
https://bit.ly/41LEBib?utm_source=3DContent+NL&utm_campaign=3D93cb415b87-E=
MAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=3Demail&utm_term=3D0_ca9=
b1c3eb9-93cb415b87-595631795

If you're looking to improve your business communication without geographi=
cal restrictions or breaking the bank=2C VoIP software is the way to go. B=
y allowing you to make calls over the internet=2C VoIP software offers a c=
ost-effective and flexible solution that can help you streamline your oper=
ations and enhance customer satisfaction.

And what steps do you need to take to set up a virtual VoIP call center? I=
n this video=2C you=E2=80=99ll learn:

=E2=96=BA How to figure out the type of virtual call center software you=
=E2=80=99ll need

=E2=96=BA What are the most important features=2C integrations=2C and othe=
r aspects you should consider

=E2=96=BA How many call center agents you need

=E2=96=BAWhat to do for optimal customer experience and employee satisfact=
ion

We=E2=80=99ll walk you through the process from the planning stage to the=
 implementation.
Watch the video (https://bit.ly/3YmSDUE?utm_source=3DContent+NL&utm_campai=
gn=3D93cb415b87-EMAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=3Demail=
&utm_term=3D0_ca9b1c3eb9-93cb415b87-595631795)

We hope you found great value in this month=E2=80=99s newsletter!

Keep a lookout for our Up in the Cloud April issue for more valuable infor=
mation.

Happy March=2C

The CloudTalk Team=F0=9F=92=99

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ble></td></tr><tr><td style=3D"padding-top:15px;padding-bottom:35px;paddin=
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p><span style=3D"font-size: 16px"><span style=3D"font-family: Arial=2C 'He=
lvetica Neue'=2C Helvetica=2C sans-serif">Hey Suzana=2C</span></=
span></p><p class=3D"last-child"><span style=3D"font-family: Arial=2C 'Hel=
vetica Neue'=2C Helvetica=2C sans-serif">Spring isn=E2=80=99t the only thi=
ng arriving with March! This month=2C we=E2=80=99re bringing you the lates=
t in customer satisfaction=2C productivity=2C and our current favorite top=
ic: </span><strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=
=2C Helvetica=2C sans-serif">how to tell a story with your B2B strategy</s=
pan></strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helv=
etica=2C sans-serif">.</span></p></div></td></tr><tr><td style=3D"padding-=
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0%;font-size:16px"><h2 class=3D"last-child">Expert Advice from CloudTalk</=
h2></div></td></tr><tr><td style=3D"background-color:transparent;padding-t=
op:20px;padding-bottom:20px;padding-right:24px;padding-left:24px" class=3D=
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pacing=3D"0" width=3D"100%" style=3D"background-color:transparent" role=3D=
"presentation"><tbody><tr><td style=3D"min-width:100%;border-top:2px solid=
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=3D"padding-top:30px;padding-bottom:15px;padding-right:50px;padding-left:5=
0px" class=3D"mceSpacing-24" valign=3D"top"><div class=3D"mceText" style=
=3D"width:100%;font-size:16px"><h3 class=3D"last-child">[Blog post] 17 Be=
st Intercom Integrations to Improve Customer Experience</h3></div></td></t=
r><tr><td style=3D"padding-top:15px;padding-bottom:35px;padding-right:50px=
;padding-left:50px" class=3D"mceSpacing-24" valign=3D"top"><div class=3D"m=
ceText" style=3D"width:100%;font-size:16px;line-height:1.25"><p><span styl=
e=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">Ar=
e you an Intercom user?</span></p><p><span style=3D"font-family: Arial=2C=
 'Helvetica Neue'=2C Helvetica=2C sans-serif">It=E2=80=99s a fantastic too=
l=2C but it has its limitations. And at CloudTalk=2C we=E2=80=99re all abo=
ut a smooth experience.</span></p><p><span style=3D"font-family: Arial=2C=
 'Helvetica Neue'=2C Helvetica=2C sans-serif">Frankly=2C we were overwhelm=
ed by the number of integrations Intercom offers! How do you know which on=
es would work best for your specific business needs? </span></p><p><span s=
tyle=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif"=
>This is why we collected our 17 favourite (tried and tested) Intercom int=
egrations so that you can run your business faster=2C more efficiently=2C=
 and as headache-free as possible!</span></p><p class=3D"last-child"><a hr=
ef=3D"https://cloudtalk.us14.list-manage.com/track/click?u=3Dbbcbcf497c77c=
d0f9eab0fb21&id=3D10daf36f27&e=3Dbfaf7fa740" target=3D"_blank"><strong><s=
pan style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-s=
erif">Read the blog post now</span></strong></a></p></div></td></tr><tr><t=
d style=3D"padding-top:30px;padding-bottom:15px;padding-right:50px;padding=
-left:50px" class=3D"mceSpacing-24" valign=3D"top"><div class=3D"mceText"=
 style=3D"width:100%;font-size:16px"><h2 class=3D"last-child">Golden Nugge=
ts Curated for You</h2></div></td></tr><tr><td style=3D"background-color:t=
ransparent;padding-top:20px;padding-bottom:20px;padding-right:24px;padding=
-left:24px" class=3D"mceSpacing-24" valign=3D"top"><table border=3D"0" cel=
lpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"background-color:=
transparent" role=3D"presentation"><tbody><tr><td style=3D"min-width:100%;=
border-top:2px solid #000000" valign=3D"top"></td></tr></tbody></table></t=
d></tr><tr><td style=3D"padding-top:30px;padding-bottom:15px;padding-right=
:50px;padding-left:50px" class=3D"mceSpacing-24" valign=3D"top"><div class=
=3D"mceText" style=3D"width:100%;font-size:16px"><h3 class=3D"last-child">=
Your Strategy Needs a Story</h3></div></td></tr><tr><td style=3D"padding-t=
op:11px;padding-bottom:15px;padding-right:50px;padding-left:50px" class=3D=
"mceSpacing-24" valign=3D"top"><div class=3D"mceText" style=3D"width:100%;=
font-size:16px;line-height:1.25"><p><span style=3D"font-family: Arial=2C '=
Helvetica Neue'=2C Helvetica=2C sans-serif">When we think about business s=
trategy=2C we tend to envision highly analytical professionals crunching t=
he numbers over a mug of coffee. But a good strategy is more than just num=
bers on a page. It needs to inspire action and motivate people to make it=
 happen. </span><strong><span style=3D"font-family: Arial=2C 'Helvetica Ne=
ue'=2C Helvetica=2C sans-serif">That's where storytelling comes in.</span>=
</strong></p><p><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C H=
elvetica=2C sans-serif">You might not think of stories as something that b=
elongs in the business world=2C but they can actually be a powerful tool.=
 By telling stories=2C we can turn dry=2C boring facts into something peop=
le (your customers!) can understand and connect with. And what=E2=80=99s e=
ven more important: stories can motivate your ideal buyers to take action=
 and make a purchase. </span></p><p><strong><span style=3D"font-family: Ar=
ial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">The article recommends=
 5 powerful steps for developing your business strategy through storytelli=
ng:</span></strong></p><p><span style=3D"font-family: Arial=2C 'Helvetica=
 Neue'=2C Helvetica=2C sans-serif">1. Establish the factual context for yo=
ur story.</span></p><p><span style=3D"font-family: Arial=2C 'Helvetica Neu=
e'=2C Helvetica=2C sans-serif">2. Leverage the power of questions.</span><=
/p><p><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=
=2C sans-serif">3. Write your strategy story.</span></p><p><span style=3D"=
font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">4. Test=
 your story.</span></p><p><span style=3D"font-family: Arial=2C 'Helvetica=
 Neue'=2C Helvetica=2C sans-serif">5. Tell the story.</span></p><p><span s=
tyle=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif"=
>1. </span><strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=
=2C Helvetica=2C sans-serif">Establish the factual context for your story<=
/span></strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C He=
lvetica=2C sans-serif"> by identifying the </span><span style=3D"text-deco=
ration:underline;"><span style=3D"font-family: Arial=2C 'Helvetica Neue'=
=2C Helvetica=2C sans-serif">key data points and trends</span></span><span=
 style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-seri=
f"> that support your strategy. This will give your story a strong foundat=
ion and help you focus on your goals.</span></p><p><span style=3D"font-fam=
ily: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">2. </span><stro=
ng><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C s=
ans-serif">Leverage the power of questions</span></strong><span style=3D"f=
ont-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif"> by aski=
ng your team and stakeholders about their experiences and perspectives. Bu=
ilding on the classic 5W2H method=2C use questions starting with =E2=80=98=
who=E2=80=99=2C =E2=80=98what=E2=80=99=2C =E2=80=98where=E2=80=99=2C =E2=
=80=98when=E2=80=99=2C =E2=80=98why=E2=80=99=2C =E2=80=98how=E2=80=99=2C a=
nd =E2=80=98how much=E2=80=99=2C to get more specific answers.</span></p><=
p><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sa=
ns-serif">3. </span><strong><span style=3D"font-family: Arial=2C 'Helvetic=
a Neue'=2C Helvetica=2C sans-serif">Write your strategy story</span></stro=
ng><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C s=
ans-serif"> by crafting a compelling narrative that connects the facts and=
 figures with the emotional drivers of your audience. Focus on outlining t=
he past=2C present=2C and future. Your goal is to have a narrative that be=
gins with what the company does=2C describes what needs to change=2C and e=
nds with what the company will be doing in the future.</span></p><p><span=
 style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-seri=
f">4. </span><strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=
=2C Helvetica=2C sans-serif">Test your story</span></strong><span style=3D=
"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif"> by sh=
aring it with internal and external audiences to get feedback. This will h=
elp you identify any weaknesses or gaps in your story and refine it until=
 it resonates with your audience. Keep asking yourself:  Is it digestible?=
 Does it engage? Is it motivating? Is it clear what is to be done and by w=
hom?</span></p><p><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C=
 Helvetica=2C sans-serif">5. </span><strong><span style=3D"font-family: Ar=
ial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">Tell the story</span><=
/strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=
=2C sans-serif"> using various channels and formats=2C such as presentatio=
ns=2C videos=2C and social media posts. Be sure to tailor your story to ea=
ch specific audience and emphasize your strategy's most relevant and compe=
lling aspects. Ask yourself if your company=E2=80=99s strategy can be rela=
ted to and understood in five minutes or less. Consider whether its focus=
 can be reduced to a few central issues and jettison some of the comprehen=
siveness that characterizes many strategies. And tell and discuss the stra=
tegy story repeatedly=2C not just once yearly.</span></p><p><span style=3D=
"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">This a=
rticle is from the Harvard Business Review</span></p><p class=3D"last-chil=
d"><a href=3D"https://cloudtalk.us14.list-manage.com/track/click?u=3Dbbcbc=
f497c77cd0f9eab0fb21&id=3D095c26d4aa&e=3Dbfaf7fa740" target=3D"_blank"><s=
trong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=
=2C sans-serif">Click here to go deeper</span></strong></a></p></div></td>=
</tr><tr><td style=3D"background-color:transparent;padding-top:20px;paddin=
g-bottom:20px;padding-right:24px;padding-left:24px" class=3D"mceSpacing-24=
" valign=3D"top"><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" w=
idth=3D"100%" style=3D"background-color:transparent" role=3D"presentation"=
><tbody><tr><td style=3D"min-width:100%;border-top:2px solid #000000" vali=
gn=3D"top"></td></tr></tbody></table></td></tr><tr><td style=3D"padding-to=
p:30px;padding-bottom:15px;padding-right:50px;padding-left:50px" class=3D"=
mceSpacing-24" valign=3D"top"><div class=3D"mceText" style=3D"width:100%;f=
ont-size:16px"><h3 class=3D"last-child">What the Most Productive Companies=
 Do Differently | HBR</h3></div></td></tr><tr><td style=3D"padding-top:11p=
x;padding-bottom:15px;padding-right:50px;padding-left:50px" class=3D"mceSp=
acing-24" valign=3D"top"><div class=3D"mceText" style=3D"width:100%;font-s=
ize:16px;line-height:1.25"><p><span style=3D"font-family: Arial=2C 'Helvet=
ica Neue'=2C Helvetica=2C sans-serif">A new report from McKinsey Global In=
stitute finds that productivity in the US has slowed in the last 15 years=
 to</span><strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C=
 Helvetica=2C sans-serif"> 1.4%</span></strong><span style=3D"font-family:=
 Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif"> annual growth (as=
 compared to long-term rates of 2.2% since 1948).</span></p><p><span style=
=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">It=
 also found striking variations in productivity among leading and lagging=
 firms within each sector =E2=80=94 a gap that is only widening.</span></p=
><p><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C=
 sans-serif">The Harvard Business Reviews turned to some of the most produ=
ctive firms and found four key lessons that can help your company become m=
ore productive too:</span></p><p><span style=3D"font-family: Arial=2C 'Hel=
vetica Neue'=2C Helvetica=2C sans-serif">1) </span><strong><span style=3D"=
font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">They ca=
pture value from digitization.</span></strong><span style=3D"font-family:=
 Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif"> There=E2=80=99s a=
 strong and clear correlation between sectors=E2=80=99 productivity growth=
 and their level of digitization: frontier firms are better able to innova=
te technologically than their peers. However=2C many firms fail to properl=
y update their strategies and business models to take full advantage of ne=
w digital strengths and realize only 25-30% of the expected value of their=
 digital transformations. </span><a href=3D"https://cloudtalk.us14.list-ma=
nage.com/track/click?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3D9010947c58&e=3Dbfaf7fa740"><strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C=
 Helvetica=2C sans-serif">Did you know that digitalizing and automating yo=
ur business calling processes (like your call center) can save your team 4=
0% of their time?</span></strong></a></p><p><span style=3D"font-family: Ar=
ial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">2) </span><strong><spa=
n style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-ser=
if">They invest in intangibles (such as R&amp;D or workforce capabilities)=
=2E</span></strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C=
 Helvetica=2C sans-serif"> Beyond technology investments=2C frontier firms=
 also place bets on complementary intangibles such as R&amp;D=2C intellect=
ual property=2C and the capabilities of their workforce - in fact=2C they=
 invest 2.6x more in intangibles compared to other firms.</span></p><p><sp=
an style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-se=
rif">3) </span><strong><span style=3D"font-family: Arial=2C 'Helvetica Neu=
e'=2C Helvetica=2C sans-serif">They build a future-ready workforce.</span>=
</strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetic=
a=2C sans-serif"> These firms also prioritize attracting skilled talent an=
d investing in employee skills to navigate the complexities of technologic=
al innovation. They recognize the value of employee experience and invest=
 in training programs while expanding policies that enable parents and agi=
ng workers to stay in the labor force.</span></p><p><span style=3D"font-fa=
mily: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">4)</span><stro=
ng><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C s=
ans-serif"> They take a systems approach</span></strong><span style=3D"fon=
t-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">. Frontier=
 firms adopt a systems thinking approach and collaborate with stakeholders=
=2C suppliers=2C and customers to access new markets and create shared poo=
ls of value. They also collaborate with public-sector counterparts to solv=
e challenges in skilled talent and physical infrastructure.</span></p><p><=
span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-=
serif">If more companies followed this playbook=2C they=E2=80=99d bring 2.=
2% growth to the U.S. alone=2C and it could be worth $10 trillion in cumul=
ative GDP by 2030.</span></p><p><span style=3D"font-family: Arial=2C 'Helv=
etica Neue'=2C Helvetica=2C sans-serif">This article is from the Harvard B=
usiness Review</span></p><p><a href=3D"https://cloudtalk.us14.list-manage.=
com/track/click?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3Dac1a9cca07&e=3Dbfaf7fa740"><strong><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helv=
etica=2C sans-serif">Read this article for deeper insights</span></strong>=
</a></p><p class=3D"last-child"><span style=3D"font-family: Arial=2C 'Helv=
etica Neue'=2C Helvetica=2C sans-serif"><br /></span></p></div></td></tr><=
tr><td style=3D"padding-top:30px;padding-bottom:15px;padding-right:50px;pa=
dding-left:50px" class=3D"mceSpacing-24" valign=3D"top"><div class=3D"mceT=
ext" style=3D"width:100%;font-size:16px"><h2 class=3D"last-child">Learn wi=
th us =F0=9F=93=9A:</h2></div></td></tr><tr><td style=3D"background-color:=
transparent;padding-top:20px;padding-bottom:20px;padding-right:24px;paddin=
g-left:24px" class=3D"mceSpacing-24" valign=3D"top"><table border=3D"0" ce=
llpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"background-color=
:transparent" role=3D"presentation"><tbody><tr><td style=3D"min-width:100%=
;border-top:2px solid #000000" valign=3D"top"></td></tr></tbody></table></=
td></tr><tr><td style=3D"padding-top:30px;padding-bottom:15px;padding-righ=
t:50px;padding-left:50px" class=3D"mceSpacing-24" valign=3D"top"><div clas=
s=3D"mceText" style=3D"width:100%;font-size:16px"><h3 class=3D"last-child"=
>[Video] How To Start A Virtual Call Center?</h3></div></td></tr><tr><td=
 style=3D"padding-top:12px;padding-bottom:12px;padding-right:0;padding-lef=
t:0" class=3D"mceSpacing-24" align=3D"center" valign=3D"top"><a href=3D"ht=
tps://cloudtalk.us14.list-manage.com/track/click?u=3Dbbcbcf497c77cd0f9eab0=
fb21&id=3D9de61bfd57&e=3Dbfaf7fa740" style=3D"display:block" target=3D"_b=
lank"><img width=3D"564" style=3D"border:0;width:564px;height:auto;max-wid=
th:100%;display:block" alt=3D"video banner" src=3D"https://dim.mcuserconte=
nt.com/cs/bbcbcf497c77cd0f9eab0fb21/images/c10e15e7-57de-07b5-1db7-2f0b1bc=
62f43.png?w=3D564&dpr=3D2" class=3D"" /></a></td></tr><tr><td style=3D"pad=
ding-top:11px;padding-bottom:15px;padding-right:50px;padding-left:50px" cl=
ass=3D"mceSpacing-24" valign=3D"top"><div class=3D"mceText" style=3D"width=
:100%;font-size:16px;line-height:1.25"><p><span style=3D"font-family: Aria=
l=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">If you're looking to imp=
rove your business communication without geographical restrictions or brea=
king the bank=2C VoIP software is the way to go. By allowing you to make c=
alls over the internet=2C VoIP software offers a cost-effective and flexib=
le solution that can help you streamline your operations and enhance custo=
mer satisfaction.</span></p><p><span style=3D"font-family: Arial=2C 'Helve=
tica Neue'=2C Helvetica=2C sans-serif">And what steps do you need to take=
 to set up a virtual VoIP call center? In this video=2C you=E2=80=99ll lea=
rn:</span></p><p><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C=
 Helvetica=2C sans-serif">=E2=96=BA How to figure out the type of virtual=
 call center software you=E2=80=99ll need</span></p><p><span style=3D"font=
-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">=E2=96=BA W=
hat are the most important features=2C integrations=2C and other aspects y=
ou should consider</span></p><p><span style=3D"font-family: Arial=2C 'Helv=
etica Neue'=2C Helvetica=2C sans-serif">=E2=96=BA How many call center age=
nts you need</span></p><p><span style=3D"font-family: Arial=2C 'Helvetica=
 Neue'=2C Helvetica=2C sans-serif">=E2=96=BAWhat to do for optimal custome=
r experience and employee satisfaction</span></p><p class=3D"last-child"><=
span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-=
serif">We=E2=80=99ll walk you through the process from the planning stage=
 to the implementation.</span></p></div></td></tr><tr><td style=3D"padding=
-top:12px;padding-bottom:12px;padding-right:50px;padding-left:50px" class=
=3D"mceSpacing-24" align=3D"left" valign=3D"top"><table align=3D"left" bor=
der=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation"><tbody=
><tr><td style=3D"background-color:#ffa626;border-radius:8px;text-align:ce=
nter" class=3D"mceButton" valign=3D"top"><a href=3D"https://cloudtalk.us14=
=2Elist-manage.com/track/click?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3D8a8bbfb7d5=
&e=3Dbfaf7fa740" target=3D"_blank" style=3D"background-color:#ffa626;bord=
er-radius:8px;border:2px solid #ffa626;color:#ffffff;display:inline-block;=
font-family:Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif;font-size=
:18px;font-weight:bold;font-style:normal;padding:16px 28px;text-decoration=
:none;min-width:30px;text-align:center;direction:ltr;letter-spacing:0px">W=
atch the video</a></td></tr></tbody></table></td></tr><tr><td style=3D"bac=
kground-color:transparent;padding-top:20px;padding-bottom:20px;padding-rig=
ht:24px;padding-left:24px" class=3D"mceSpacing-24" valign=3D"top"><table b=
order=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"ba=
ckground-color:transparent" role=3D"presentation"><tbody><tr><td style=3D"=
min-width:100%;border-top:2px solid #000000" valign=3D"top"></td></tr></tb=
ody></table></td></tr><tr><td style=3D"background-color:transparent;paddin=
g-top:11px;padding-bottom:50px;padding-right:50px;padding-left:50px" class=
=3D"mceSpacing-24" valign=3D"top"><div class=3D"mceText" style=3D"width:10=
0%;font-size:16px;line-height:1.25"><p><span style=3D"font-family: Arial=
=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">We hope you found great v=
alue in this month=E2=80=99s newsletter! </span></p><p><span style=3D"font=
-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif">Keep a look=
out for our Up in the Cloud April issue for more valuable information.</sp=
an></p><p><span style=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helveti=
ca=2C sans-serif">Happy March=2C</span></p><p class=3D"last-child"><span s=
tyle=3D"font-family: Arial=2C 'Helvetica Neue'=2C Helvetica=2C sans-serif"=
>The CloudTalk Team=F0=9F=92=99</span></p></div></td></tr><tr><td style=3D=
"background-color:#ffa726;padding-top:34px;padding-bottom:12px;padding-rig=
ht:50px;padding-left:50px" class=3D"mceSpacing-24" valign=3D"top"><div cla=
ss=3D"mceText" style=3D"width:100%;font-size:16px"><h3 class=3D"last-child=
"><span style=3D"color:#ffffff;"><span style=3D"font-size: 16px">Follow us=
!</span></span></h3></div></td></tr><tr><td style=3D"background-color:#ffa=
726;padding-top:12px;padding-bottom:12px;padding-right:50px;padding-left:5=
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tion"><tbody><tr class=3D"mceRow"><td style=3D"background-color:#ffa726;ba=
ckground-position:center;background-repeat:no-repeat;background-size:cover=
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llpadding=3D"0" cellspacing=3D"24" width=3D"100%" role=3D"presentation"><t=
body><tr><td class=3D"mceColumn" valign=3D"top" colspan=3D"12" width=3D"10=
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y></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></=
tbody></table></td></tr><tr><td style=3D"background-color:#ffa726;padding-=
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eSpacing-24" valign=3D"top"><table align=3D"center" border=3D"0" cellpaddi=
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