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Avast Software https://www.avast.com www.avast.com https://support.avast.com/article/144/ https://forum.avast.com/ https://forum.avast.com/ https://blog.avast.com/ https://www.avast.com/en-us/privacy-policy Privacy Policy --z2B6fIiGwRAL=_?: Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: 8bit <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html lang="EN" xml:lang="EN" xmlns="http://www.w3.org/1999/xhtml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:v="urn:schemas-microsoft-com:vml"> <head> <style type="text/css"> *{font-family:Arial, Helvetica, sans-serif; -webkit-margin-before:0; -webkit-margin-after:0; margin:0; padding:0;} div.preheader{display:none !important;} a{color:inherit;} body{-webkit-font-smoothing:antialiased; -webkit-text-size-adjust:none; width:100%; height:100%;} body,tr,td,span,div,p,a,li{-moz-text-size-adjust:none; -webkit-text-size-adjust:none; -ms-text-size-adjust:none; margin:0;} .ExternalClass{width:100%;} table,td{border-collapse:collapse;} table{direction:ltr;} .sCounterTableClass td {direction:ltr;} @media only screen and (max-width: 600px) { td.gFooterSpacerBelowClass {height:0px !important;} td.main-container-header { padding-left:5px !important; padding-right:5px !important; } table.sFeatBlockTableClass { width: 100% !important; display: table !important; max-width: initial !important; margin: 0 0 4px 0 !important; } td.sFeatBlockTextClass, td.sFeatBlockHeadClass {height: auto !important;} td.sFeatBlockAlignClass{text-align: center!important;} table.sFeatListTableClass{width:100% !important; display:table !important;} td.sFeatListTextClass{width: 100% !important;} table#footerBlockL, table#footerBlockR {float:none !important; width:100% !important; text-align:center !important; margin-left:auto !important; margin-right:auto !important;} table#footerBlockL td {text-align:center !important;} td.sFooterIconTdClass {width: auto !important;} } @media only screen and (max-width: 450px) { td.spacer10{width:1.5% !important;} td.spacer20{width:3% !important;} td.spacer25{width:3.75% !important;} td.spacer30{width:4.5% !important;} td.spacer40{width:6% !important;} td.spacer50{width:7.2% !important;} td.spacer60{width:8.5% !important;} td.spacer75{width:11.3% !important;} td.spacer100{width:15% !important;} td.spacer150{width:22.5% !important;} } @media only screen and (max-width: 320px) { td.spacer10{width:1.4% !important;} td.spacer20{width:2.8% !important;} td.spacer25{width:3.4% !important;} td.spacer30{width:4.2% !important;} td.spacer40{width:5.5% !important;} td.spacer50{width:6.6% !important;} td.spacer60{width:7.8% !important;} td.spacer75{width:10.4% !important;} td.spacer100{width:13.8% !important;} td.spacer150{width:20.8% !important;} } </style> <!--[if gte mso 9]> <style type="text/css"> table {border-collapse:collapse; mso-table-lspace:0pt; mso-table-rspace:0pt;} </style> <xml> <o:OfficeDocumentsettings> <o:AllowPNG/> <o:PixelsPerInch>96</o:PixelsPerInch> </o:OfficeDocumentsettings> </xml> <![endif]--> <title>Hmm… Your payment has failed</title> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <!--[if !mso]><!--><meta http-equiv="X-UA-Compatible" content="IE=edge" /><!--<![endif]--> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <meta name="subject" content="Hmm… Your payment has failed" /> <meta name="targetlanguage" content="en-us" /> <meta name="emailname" content="Avast2022_PayPal_Auto Renewal Failure event_P0" /> </head> <body style="Margin:0 auto; padding-top:0; padding-bottom:0; padding-right:0; padding-left:0; min-width:100%; width:100%; direction:ltr; text-align:center;" bgcolor="#FFFCFA"><div class="preheader" style="font-size:1px; display:none;">Please check your PayPal account ASAP</div><table width="100%" cellpadding="0" cellspacing="0" style="Margin:0; padding:0; min-width:100%; width:100%;" bgcolor="#FFFCFA"><tr><td align="center" style="vertical-align:top;" bgcolor="#FFFCFA"><!--[if (gte mso 9)|(IE)]><table width="600" align="center"><tr><td><![endif]--><table class="main-container" align="center" cellpadding="0" cellspacing="0" width="600" style="max-width:600px; width:100%; Margin:0 auto; direction:ltr;" bgcolor="transparent"> <tr> <td class="main-container-header" valign="top"> <!--[if gte mso 9]> <style type="text/css"> td#BrowserView a, td#BrowserView a:link, td#BrowserView a:visited { color:#0070F6; } </style> <![endif]--> <table id="sHeaderTableId" width="100%" cellspacing="0" cellpadding="0" align="left" style="margin:0 auto;" bgcolor="#FFFCFA"> <tr><td style="padding:0; font-size:0;" colspan="3" height="40"> </td></tr> <tr> <td class="sHeaderLogoClass" style="text-decoration: none;" width="129" align="left" valign="middle"><a style="text-decoration: none;" href="https://click.emails.avast.com/?qs=0a24d2b95acec4ad16fcde2cc237dfd0e50332431339f6440bec786af76409c2b517c560dc83f66d27772307fc6e7b4571fae8c5ae6516beefa66c01e684a0d5" target="_blank"><img src="https://image.emails.avast.com/lib/fe9613737564027970/m/4/e45400e4-7c2d-4721-9ffe-c8e92d7fb656.png" title="Avast Software" alt="Avast Software" style="border:0; border-image:none; height:auto; text-decoration: none;" width="129" align="left" /></a></td> <td style="padding:0; font-size:0;" width="20"> </td> <td id="BrowserView" style="font-family:Arial, Helvetica, sans-serif; font-size:14px; font-weight:400; mso-line-height-rule:exactly; line-height:24px; color:#677983; text-decoration:underline; text-align:right; vertical-align:middle;" align="right" valign="middle"><a href="https://view.emails.avast.com/?qs=4d3e294f626cf317a3162bf399d69f018416648956493e14fc14ca122b9fefa1557c111792082a3a1f0497c799294c83c6a0763ddbdf928a07bab15abd5d23b474614bd9c82ba128ca3fd03f1c9ca7ed" style="font-family:Arial, Helvetica, sans-serif; font-size:14px; font-weight:400; mso-line-height-rule:exactly; line-height:24px; color:#677983; text-decoration:underline;">View in browser</a></td> </tr> <tr><td class="sHeaderSpacerBClass" style="padding:0; font-size:0;" colspan="3" height="30"> </td></tr> </table> </td> </tr><tr><td valign="top"> <!-- HEADLINE --> <table cellpadding="0" cellspacing="0" width="100%" style="direction:ltr" bgcolor="#FFFCFA"> <tr><td height="40" style="font-size:0;padding:0;" colspan="3"> </td></tr> <tr> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> <td style="font-family:Arial, Helvetica, sans-serif; font-size:18px; font-weight:700; mso-line-height-rule:exactly; line-height:28px; color:#41424e;" align="left">Let’s save your subscription!</td> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> </tr> </table> <!-- BANNER --> <table cellpadding="0" cellspacing="0" width="100%" style="direction:ltr;" bgcolor="#FFFCFA"> <tr><td height="30" style="font-size:0; padding:0;" colspan="3"> </td></tr> <tr> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> <td colspan="3"> <table width="100%" cellspacing="0" cellpadding="0" style="direction:ltr;"> <tr> <td class="sImageTdClass" style="font-size:0px; mso-line-height-rule:exactly; line-height:0px;" align="center" bgcolor="transparent" width="auto" valign="middle"><img class="sImageImgClass" src="https://image.emails.avast.com/lib/fe9613737564027970/m/5/54706dde-6935-4d4b-9ddd-81d380e52551.png" alt="Hmm… Your payment has failed" title="Hmm… Your payment has failed" style="font-family:Arial, Helvetica, sans-serif; font-size:16px; font-weight:400; mso-line-height-rule:exactly; line-height:26px; border:0; max-width: 180px; width: 100%; height:auto; text-align:center; color:#000000; vertical-align:top; direction:ltr; " width="180" /> </td> </tr> </table> </td> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> </tr> <tr><td height="40" style="font-size:0; padding:0;" colspan="3"> </td></tr> </table> <!-- INTRO --> <table cellpadding="0" cellspacing="0" width="100%" style="direction:ltr" bgcolor="#FFFCFA"> <tr> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> <td style="font-family:Arial, Helvetica, sans-serif; font-size:15px; font-weight:400; mso-line-height-rule:exactly; line-height:24px; color:#767683;" align="left"> Hi, Suzana. <br/><br/>Unfortunately, your PayPal payment failed when we tried to renew the following subscriptions, and you’re now at risk of losing your premium features.<br/><br/>Don’t worry, you can still save the day! Just go to your PayPal account and make sure it’s properly set up for making payments.</td> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> </tr> <tr><td height="0" style="font-size:0;padding:0;" colspan="3"> </td></tr> </table> <!-- BUTTON--> <table cellpadding="0" cellspacing="0" width="100%" style="direction:ltr" bgcolor="#FFFCFA"> <tr><td height="30" style="font-size:0;padding:0;" colspan="7"> </td></tr> <tr> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> <td colspan="5"> <!--[if mso]> <style type="text/css"> .sButtonDivClass a, .sButtonDivClass a:link,.sButtonDivClass a:visited {color:#ffffff; text-decoration:none;} </style><![endif]--> <!--[if gte mso 9]><table align="left" cellspacing="0" cellpadding="0" style="margin: 0 auto;"><tr><td valign="top"><![endif]--> <!--[if gte mso 12]><!-- --><div class="sButtonDivClass" align="left" style="margin:0; padding:0; "><!--<![endif]--> <!--[if gte mso 12]><v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://click.emails.avast.com/?qs=16cc77fd40f3066a13cc4e567bad106d3cd39255e29d54664d42428e97175ad258ffe4fa619ccf56fdc6195c7368c3b60ef625d75810e2db" style="height:40px; v-text-align:center; v-text-anchor:middle; width:160px;" arcsize="70%" strokecolor="#0070F6" fillcolor="#0070F6"> <w:anchorlock/> <center style="font-family:Arial, Helvetica, sans-serif; font-size:14px; font-weight:600; mso-line-height-rule:exactly; text-transform:none; color:#ffffff;">GO TO PAYPAL</center> </v:roundrect> <![endif]--><a href="https://click.emails.avast.com/?qs=2e978302ca1440f0e8fe616c8791a357147d7776bf96c7b58b0cc36f6d6d0e8eb41b0902875b7586b6ec20b619e1b46ea8c5e968fc1adac067dd3333aad12f0c" target="_blank" style="background:#0070F6; border:1px solid #0070F6; border-radius:28px; -moz-border-radius:28px; -webkit-border-radius:28px; font-family:Arial, Helvetica, sans-serif; font-size:14px; font-weight:600; line-height:24px; text-transform:none; color:#ffffff; display:inline-block; text-align:center; text-decoration:none; width:160px; -webkit-text-size-adjust:none; mso-hide:all; padding-top:8px; padding-bottom:8px; padding-left:0px; padding-right:0px; box-shadow:0px 0px 0px 0px; direction:ltr;">GO TO PAYPAL</a><!--[if gte mso 12]><!-- --></div><!--<![endif]--> <!--[if gte mso 9]></td></tr></table><![endif]--> </td> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> </tr> <tr><td height="0" style="font-size:0;padding:0;" colspan="3"> </td></tr> </table> <!-- Section Divider --> <table cellpadding="0" cellspacing="0" width="100%" bgcolor="#FFFCFA"> <tr> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> <td valign="top"> <table cellpadding="0" cellspacing="0"> <tr><td height="50" style="font-size:0; padding:0;"> </td></tr> <tr> <td valign="top" align="left"> <table cellpadding="0" cellspacing="0" width="50"> <tr> <td style="padding:0; font-size:0; border-bottom:1px solid #d3d4dd;" height="1"> </td> </tr> </table> </td> </tr> <tr><td height="50" style="font-size:0; padding:0;"> </td></tr> </table> </td> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> </tr> </table> <!-- SUBHEADLINE 1 --> <table cellpadding="0" cellspacing="0" width="100%" style="direction:ltr" bgcolor="#FFFCFA"> <tr><td height="0" style="font-size:0;padding:0;" colspan="3"> </td></tr> <tr> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> <td style="font-family:Arial, Helvetica, sans-serif; font-size:15px; font-weight:700; mso-line-height-rule:exactly; line-height:24px; color:#41424e;" align="left">Your products</td> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> </tr> <tr><td height="36" style="font-size:0;padding:0;" colspan="3"> </td></tr> </table> <!-- PRODUCT BOX --> <table cellpadding="0" cellspacing="0" width="100%" style="direction:ltr;" bgcolor="#FFFCFA"> <tr><td height="0" style="font-size:0; padding:0;" colspan="3"> </td></tr> <tr> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> <td valign="top" style="vertical-align:top;" align="left"> <table cellpadding="0" cellspacing="0" width="100%" style="direction:ltr; border:1px solid #d3d4de" bgcolor="#ffffff"> <tr><td height="30" style="font-size:0; padding:0;" colspan="3"> </td></tr> <tr> <td style="padding:0; font-size:0;" width="30"> </td> <td valign="top" style="vertical-align:top;" align="left"><!--[if (gte mso 12|IE)]><table cellpadding="0" cellspacing="0" width="435" align="left"><tr><td width="45" style="vertical-align:top; text-align:left;"><![endif]--><table cellpadding="0" cellspacing="0" width="45px" style="display:inline-block; text-align:left; vertical-align:top;"> <tr> <td valign="top"> <table width="100%" cellspacing="0" cellpadding="0" style="direction:ltr;"> <tr> <td class="sImageTdClass" style="font-size:0px; mso-line-height-rule:exactly; line-height:0px;" align="center" bgcolor="transparent" width="auto" valign="middle"><img class="sImageImgClass" src="https://static.avast.com/pricing/prd-tr.png" alt="Avast Premium Security " title="Avast Premium Security " style="font-family:Arial, Helvetica, sans-serif; font-size:16px; font-weight:400; mso-line-height-rule:exactly; line-height:26px; border:0; max-width: 30px; width: 100%; height:auto; text-align:center; color:#000000; vertical-align:top; direction:ltr; " width="30" /> </td> </tr> </table> </td> <td style="padding:0; font-size:0;" width="15"> </td> </tr> <tr><td height="10" style="font-size:0; padding:0;" colspan="3"> </td></tr> </table><!--[if (gte mso 12|IE)]></td><td width="390" style="vertical-align:top;"><![endif]--> <table cellpadding="0" cellspacing="0" width="390" style="max-width:390px; width:100%; display:inline-table; text-align:left; vertical-align:top;"> <tr> <td valign="top" align="left"> <table cellpadding="0" cellspacing="0" width="100%" align="left"> <tr> <td style="font-family:Arial, Helvetica, sans-serif; font-size:15px; font-weight:700; mso-line-height-rule:exactly; line-height:24px; color:#767683; vertical-align:top;" align="left">Avast Premium Security </td> </tr> </table> </td> </tr> <tr><td height="30" style="font-size:0; padding:0;" colspan="3"> </td></tr> <tr><td style="font-family:Arial, Helvetica, sans-serif; font-size:13px; font-weight:400; mso-line-height-rule:exactly; line-height:18px; color:#767683" align="left">Subscription status: Pending payment</td></tr> <tr><td style="font-family:Arial, Helvetica, sans-serif; font-size:13px; font-weight:400; mso-line-height-rule:exactly; line-height:18px; color:#767683" align="left">Devices: 10</td></tr> <tr><td height="30" style="font-size:0; padding:0;"> </td></tr> <tr><td style="font-family:Arial, Helvetica, sans-serif; font-size:13px; font-weight:400; mso-line-height-rule:exactly; line-height:18px; color:#767683" align="left">Next subscription period: <br>1 Year</td></tr> <tr><td height="30" style="font-size:0; padding:0;"> </td></tr> <tr><td style="font-family:Arial, Helvetica, sans-serif; font-size:13px; font-weight:400; mso-line-height-rule:exactly; line-height:18px; color:#767683" align="left">Next charge:<br />$77.99 (plus applicable taxes) on May 14, 2023</td></tr> <tr><td height="30" style="font-size:0; padding:0;"> </td></tr> <tr><td style="font-family:Arial, Helvetica, sans-serif; font-size:13px; font-weight:400; mso-line-height-rule:exactly; line-height:18px; color:#767683" align="left">Payment method:<br />PayPal (DECLINED)</td></tr> </table><!--[if (gte mso 12|IE)]></td></tr></table><![endif]--></td> <td style="padding:0; font-size:0;" width="30"> </td> </tr> <tr><td height="30" style="font-size:0; padding:0;" colspan="3"> </td></tr> </table> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> </tr> </table> <!-- DESCRIPTION --> <table cellpadding="0" cellspacing="0" width="100%" style="direction:ltr" bgcolor="#FFFCFA"> <tr><td height="70" style="font-size:0;padding:0;" colspan="5"> </td></tr> <tr> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> <td style="font-family:Arial, Helvetica, sans-serif; font-size:15px; font-weight:700; mso-line-height-rule:exactly; line-height:24px; color:#767683;" align="left">Why did my payment fail?</td> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> </tr> <tr><td height="8" style="font-size:0;padding:0;" colspan="3"> </td></tr> <tr> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> <td style="font-family:Arial, Helvetica, sans-serif; font-size:15px; font-weight:400; mso-line-height-rule:exactly; line-height:24px; color:#767683;" align="left">Your PayPal payment might have failed for any of the following reasons:</td> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> </tr> <tr><td height="10" style="font-size:0;padding:0;" colspan="5"> </td></tr> </table> <table cellpadding="0" cellspacing="0" width="100%" style="direction:ltr;" bgcolor="#FFFCFA"> <tr> <td style="padding:0; font-size:0;" width="6.66%" class="spacer40"> </td> <td> <table class="sFeatListTableClass" cellpadding="0" cellspacing="0" width="100%" style="direction:ltr; text-align:left; display:table; margin:0 auto;" align="left"> <tr><td valign="top"> <table cellpadding="0" cellspacing="0" width="100%" bgcolor="#FFFCFA" style="direction:ltr; margin-bottom:0px; "> <tr> <td style="font-size:0; padding:0;" width="35" class="6.66%"> </td> <td valign="top" style="padding-top:0px"> <table cellpadding="0" cellspacing="0" width="100%"> <tr> <td style="font-family:Arial, Helvetica, sans-serif; font-size:14px; font-weight:400; mso-line-height-rule:exactly; line-height:24px; color:#767683; direction:ltr;" align="left" valign="top"><ul><li>Insufficient funds on your account</li></ul> </td> </tr> </table> </td> <td style="font-size:0; padding:0;" width="35" class="6.66%"> </td> </tr> <tr><td height="1" style="font-size:0; padding:0;" colspan="3"> </td></tr> </table><table cellpadding="0" cellspacing="0" width="100%" bgcolor="#FFFCFA" style="direction:ltr; margin-bottom:0px; "> <tr> <td style="font-size:0; padding:0;" width="35" class="6.66%"> </td> <td valign="top" style="padding-top:0px"> <table cellpadding="0" cellspacing="0" width="100%"> <tr> <td style="font-family:Arial, Helvetica, sans-serif; font-size:14px; font-weight:400; mso-line-height-rule:exactly; line-height:24px; color:#767683; direction:ltr;" align="left" valign="top"><ul><li>The payment card linked to your PayPal account has expired</li></ul></td> </tr> </table> </td> <td style="font-size:0; padding:0;" width="35" class="6.66%"> </td> </tr> <tr><td height="1" style="font-size:0; padding:0;" colspan="3"> </td></tr> </table><table cellpadding="0" cellspacing="0" width="100%" bgcolor="#FFFCFA" style="direction:ltr; margin-bottom:0px; "> <tr> <td style="font-size:0; padding:0;" width="35" class="6.66%"> </td> <td valign="top" style="padding-top:0px"> <table cellpadding="0" cellspacing="0" width="100%"> <tr> <td style="font-family:Arial, Helvetica, sans-serif; font-size:14px; font-weight:400; mso-line-height-rule:exactly; line-height:24px; color:#767683; direction:ltr;" align="left" valign="top"><ul><li>Your payment card doesn’t have your current billing address</li></ul></td> </tr> </table> </td> <td style="font-size:0; padding:0;" width="35" class="6.66%"> </td> </tr> </table> </td></tr> <tr><td height="4" style="font-size:0; padding:0;"> </td></tr> </table> </td> <td style="padding:0; font-size:0;" width="6.66%" class="spacer40"> </td> </tr> <tr><td height="0" style="font-size:0; padding:0;" colspan="3"> </td></tr> </table> <table cellpadding="0" cellspacing="0" width="100%" style="direction:ltr" bgcolor="#FFFCFA"> <tr><td height="20" style="font-size:0;padding:0;" colspan="3"> </td></tr> <tr> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> <td style="font-family:Arial, Helvetica, sans-serif; font-size:15px; font-weight:400; mso-line-height-rule:exactly; line-height:24px; color:#767683;" align="left">If you think there’s something wrong with your payment card, please contact your card company for help identifying the problem.</td> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> </tr> <tr><td height="10" style="font-size:0;padding:0;" colspan="5"> </td></tr> </table> <!-- Section Divider --> <table cellpadding="0" cellspacing="0" width="100%" bgcolor="#FFFCFA"> <tr> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> <td valign="top"> <table cellpadding="0" cellspacing="0"> <tr><td height="50" style="font-size:0; padding:0;"> </td></tr> <tr> <td valign="top" align="left"> <table cellpadding="0" cellspacing="0" width="50"> <tr> <td style="padding:0; font-size:0; border-bottom:1px solid #d3d4dd;" height="1"> </td> </tr> </table> </td> </tr> <tr><td height="50" style="font-size:0; padding:0;"> </td></tr> </table> </td> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> </tr> </table> <!-- Support DEFAULT--> <table cellpadding="0" cellspacing="0" width="100%" style="direction:ltr;" bgcolor="#FFFCFA"> <tr><td height="0" style="font-size:0;padding:0;" colspan="6"> </td></tr> <tr> <td style="padding:0; font-size:0;" width="8%" class="spacer50"> </td> <td colspan="3"> <table class="sFeatListTableClass" cellpadding="0" cellspacing="0" width="100%" style="direction:ltr; text-align:left; display:table; margin:0 auto;" align="left"> <tr><td valign="top"> <table cellpadding="0" cellspacing="0" width="100%" bgcolor="transparent" style="direction:ltr; 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