OwlCyberSecurity - MANAGER

Edit File: 1685966424.M956289P2397751.server121.web-hosting.com,S=56721,W=57779:2,

Envelope-to: suzana@digitalaesthetics.org
Delivery-date: Mon, 05 Jun 2023 08:00:24 -0400
Subject: =?utf-8?Q?=5BUp=20in=20the=20Cloud=5D=20Exceed=20Expectations=20&=20Other=20Exceptional=20Client=20Experiences?=
From: =?utf-8?Q?Petr=20from=20CloudTalk?= <petr.gadlina@cloudtalk.io>
Reply-To:  <us14-1d2765dd47-41190ff59b@inbound.mailchimpapp.net>
To: =?utf-8?Q?Suzana?= <suzana@digitalaesthetics.org>
Date: Mon,  5 Jun 2023 12:00:08 +0000
Message-ID: <bbcbcf497c77cd0f9eab0fb21.bfaf7fa740.20230605115949.a8a557534f.7515580f@mail91.sea91.rsgsv.net>
Feedback-ID: 173672973:173672973.9318408:us14:mc
Content-Type: multipart/alternative; boundary="_----------=_MCPart_1882265560"
MIME-Version: 1.0
 
	vbhCg1An5HfltgdDorxeTKokDiDU/xLsZm+1MXSYFMnMG0kHHyiBKAUin8LqeQZpHMQfjt/Rf7OxJE
 
	scQdInFEd1Qc8TGFSqCKOUBVt1lk1SBhvbZN+5uxTEHis2MMbTvnEzv/qgxSy/eZjRUXDUW7MEXUye
 
	yDf7idjIE7wcJlcYkIr64E/ARKGNBylOHbd9vAICBf5whKFTsPtRs+4Z4kblrXYJgHwNtrrnyqJEfY
 
	rMCoFjut+LEGOMDKrB1g1T6Ga4RtUUBwR3OiapONpO61OT2zMWPyMD/iFXXQFxaTenJ8oXyzIJo19e
 
	E3rplE81iBFpWEbfDh7VyKQbMpQAuGqWetbjdtvVeYHC66b9XzYl2xE32w2IDn8GQ1N3Xp7saV3LOT
 
	lLKmhyqiB9OB8j93M+4kHz+rlgPIKQtSXZVPmMNsq+3Iq2ZiE2e4C+asZ3efkgG2ekM8fJCvfYA7f0
 
	N4K/4s3I2Zh1X+7n8A94jVY728CDTDFJXKLuNvX42MrFTQizrOtbOLZxteLYx8xo97H2OIy84Klp0h
 
	hYEHOYUWWuKd+PUPchSg1Q584hIalizAXmWGUPi7thIfyyqTEkI/udW1TBHdq/QtbO0kFweXhjCjs3
 
	Uf6SA0fVs1g7pEs6/HfO6YNw5Yb1PkouB+PVh3ThuDedq3zqa2JofKN7hfjUVNi8qplryw/Clsir0Z
 
	n260bGXWtI7Dpk7ouiC31oUCcI7cCXJoD3BCWHPIEGjmmZ/yYO+WQ+8AAgTTdhBCeaAY6xMuNwhfqs
 
	WIAmN/Ysfqpn9NdAwjEkrYCgUi2+ZMVOYXku3ZlE9jflCSMLDRj81NvJkAKzpgGOI++oSZWCSfyBtK
 
	LJY2jGgHbj6I2pu4ymO17dr871CB27EAL99tzsTuP1zgRyLGsr1EnZB9haXqXMdBuS/bQNvyKHlErq
 
	kKNzk3AZJXAK5cSZ6QdTqdO08M13K+vkhK6IpCzys+SIxB3R5I0JDnJBDGlvqru9efrWXQPliS2zKD
 
	F5djd0qO4SOfvllGPox0cKfwI+B/iE62wDIxYnQ0ug4gHNnbkop8JCyWmHF4FMEoah9IJI8ej06PVz
 
	04N36HfVuHBY2LllrFXEf9ob4SiCsGhDTcQPQ/PWQCjGj93YzcCOhHTnVTZuXwih8Y/y8R8wN9xUAN
 
	WPbB05yriAB15vVUgAu4dubiV5ffekqAKEUOLsZhsdRBaU+1uXNYML0gRQzyHDc8Bw1QHjXMGThbYi
 
	+WBWBoRwGd2Sl5FQNTrWkCKDtxPRlm7uuGNgT5kMZFYMQyj3JcGHstljHc6EMLlinBnocwijhmiqRf
 
	jZ/GLfIgaG4vCfHenfl4peVY5VkdIanOx9SMA3LD5bL9RoHjo19UCTD3tmyXQDE8LUA+hS0B1rVX5O
 
	+W+KZmT0V1q0KWLekAz3cVVHQdIO86bnU2h3DCEMrKLeHYZMbFHyAfMYhefaAlDUWTJvYkVMC4++5j
 
	QCI3ELYDZJTdjH7xen5GphU51UK230oCfXfryHPfVnVCq1wcAilXg2/T+y0R7vcnlt7lFM++skf7ij
 
	wZc6DmqoNpOnjtk/Hwz8ruJXmx5wKZJ3+LuHGRxsl6ra5Rk4fHwsxMIFgk6uHXmrNq32r8/FvWViFm
 
	T0BMF/KWevOL/F+yOTWdBEnzH2aW6cPgYmLpCyY4WrM90FGZrPQTe5dGs0AGKw40FuAcHcEeXKRiMn
 
	YRnnCNT5aAFLofGxHqDeceeUtfnABe5lP5NBtCQ8Dbn6ubKULTju2BNCFXxTLza7btwOiGmNyGucp1
 
	ejtyL2xhedKMPukXQeu68Jobip3omoCz2VaG42cfTmqKIM2dmDXWzuvvnrk0tIjE3VgkM9u7guXUcE
 
	d6WUIIZ0QyojjGEWW6dFsPOpuX50DtjApuInmUhsvvSuaQ2KMj5Cdfl96haXF+pULC8eodVhxUSfBd
 
	4kyScn/HrXrSpuoEZCNDAY6bnG6q1S3ld8eknn7tGugu8qdPYfuulKPhKRBPUjK+iS13ZJKXkr13BK
 
	Fq/7dnx4M0yG8qrkPMiH1CA6w5dtYorFKXY/Nr5c+7uya9XyAAWcrkyiFmVgNoW6gtFu6kOPBtl0Ch
 
	B6HkCzCixA2rNRRqCwk1EFvkuD8DNIygT01kG+ZJ6Q/kk9n8MWFqIrTgxaQL/OiNcQz8KNPwQw4Vq0
 
	Kz5yWlJeEu0m8abxavpPLuTtgUBD+czxhw4mzY48rTaP5D0UWQxs2g0mX+ulaslZ2uKu5RYEpOrU/R
 
	BBtOeX3ibQVHQmw0ZWsZRckLKxgG705Mtr5wRiYabv3MBxhaF+3yWIee1tX7Ct20WfZPcimC0ctgKp
 
	xLMh8G6cHLzqkJfYvEfPyLUgnMYOIWSlb2tjXb3hO+RmSMm+cheYkVq8rxdlAqJmqxEMypcQ8C9H67
 
	1Gv9NdBp1GLMmd9/NolIFSzMGLaV7SZTlbgVaElRUZMsh+UPsrUoJmcJNoxjaj2YQZx5K835t0SCEH
 
	FNNDQE0rMy9kW8mRjaV/rIA88TQ44Z9CbLKR8RvkZFeJvVatRcolkp2YpMt1RwGi+DqdGza/hI1rvl
 
	zPTr6wAS7kXXkIMCm0Ozkzb3wyXiF+XRFMjTs0cVea3+X655a3qzRTbd/X08PPUJS3bid3cumCqksf
 
	vJ60Fsai+HqE4M5kdWv2zv03CKLPh+tJc5k+wxOsAQrKT9OEdYv2pTyKuhtxjKJ9ju8HUu3MglSISM
 
	om6g8NVP1WJ4yaUvwOtuZyap0mvkCckVWQyDXQ34rX0Qz5wQclqlY6Rw+w5mh1werfzNJAQ0tbLbzV
 
	TkqByS1PqCUWVlWVNELgpL1lMQrUKdiHVfEj+KPWNPXB8QnY1o2CFJoftyjEOwYl9yq/wNt7PV1Od4
 
	Ec1P+Fb+fbfSEyOGTKdhFX2y0ZgSOXks7byFWTus/OfOOp3oqWKUrpIaeh1poXfdxixrdJja9l+0p3
 
	iWc73s/cjb921vAYDq7ML9uEim8GplwtX0Yj8ujmQ7f13UBZvvXDPkaIWJ8UZ1hD6WigkFTF+HoFz6
 
	vXffgQwyd7tHMxhIuFQHxfFHaG4XHvGcWl7ZkiWihI5Dsx7iPUFVJSoRpVhR0rns4vTdn/Jxr0f5A9
 
	1EjivDvgcDXrKNPXtY3h3Hxz0WjmyJxueTbzxF0owPTlWmqkCaUvWEy4cDLNudq/KlbeWdbcEt7uVX
 
	qHb7vU0Wyh6M16K6k5D1hn5y7TGBrvZ1sQzMDKIvCP1BkFguXkDcYvu96KpL0br7bx3MKl91t9cw/w
 
	xSeWjPOTSI+fbQU4aJ2klaMHmEOHX39t6OMzCw2TBkVxm8J886fvBl4WT6xsqFEgeG99ApPC4mtbmS
 
	KoYIiD+urY8bakp2qZ7RF5Efep4Ir3QZwzfTju/2AE28DIr4cy4QRQZ7kd1DPdKFBGLaLI2N8xVLQ+
 
	Cw94IJ9V+guuyDeHYiVcTSWjbM6K9hL1qsg11m+BIm/V5xGmI6IULvFIugO62/+KfKPvy8r76nUQKn
 
	PwtXk81yhrfl82iugjZqf/HOMW4WtswHZc9VzdbaA0RmGl+M2538dy6oi+Sk2SBVdGkcvKawLSJaa9
 
	eu1AnvYVM1e+SLi39iJE3JxfKDBFg90MXzgOLFVpAQLZze87iCNkFE3/YDCD3oEbwTGtYk0g8i+6I3
 
	yj8yowIgdfJA/MDdyYfe+bP4vmvQ6wdugkA1DZvA5KhA532Xqrca84QiMg9hokciyAJ3JJuSSIm8lb
 
	AHgJAhoCJh58Pd+kok5rj5MTSLtu/q1St7mm0F1fI6Y/dpa7rhP8SNSgL95Rma8ym1sSiAsjVlg5q1
 
	5dYpuxFyRBmJihoEVA66rBQEOHf1Hgzss//gRIigF2Z6aPjVi3PdEExT95Z0v6HiRNGfskEC0Bo846
 
	4OFAJB+sU4O3bohk2EsHx5f3rXfZLy9mRNiuX8NFNjesCee7MR8iGE+NF9uyAide+KLzvtDpdLkTRf
 
	12mDz8iQ83q9H3YtdUhh1vTmodfxAHw4a1gi1aQrkmBcyfxzlhzDh6kblgeqVT/qDVm7ktbARydhMJ
 
	m8Z5+/CMr6CgtpThETS/9sXYGZnEaQ6NKCYLo5bUjBVai994GDPWkOe8vJy+jqh/XgfRZR+kG9TDKK
 
	a6l8+3/mXpa+Y3LnN/eXXZPMfMFJejjw7h8LSU1Cn20VVk6LQ0N770ZAUb0xJlWuWalGwQYYNXsuHl
 
	ottEy+K0nIkAZQjE/cgct3uzeA0/vQZDY6xeKvcEAwYv4E+Z0xMwaRqTNt+B67VooUTJScYmB3Mb3M
 
	9FMKHmIbRnBl7En+Y7rLgjPNxzLDLBv8yU47rSkvTxhN+oO9YqDV2ZGe7lHmXeRns2Mil6K7kj/2Iw
 
	ScCTj4z/VnBGbxNQcBLvqa9fTaUdK/sEZkIrPzq56vrX4iD//zsvIzYHlaIA0g9N8bfTMSxkfGHBVF
 
	SRM4VfQ9jrkh41whGPgCSWxClxK8oDU0RUQBRGCD+EsfxVCx/r+KnL6D7YwNKdzcVhp39yoS3vQqgD
 
	lDaqA0KYfJw4Mzvf/bKKvJg/4KGk7gRuq+Wrfi43W5A9XO30RJQAn/Gv+zQsCa43SLpUedeSK8Nrka
 
	vRwRFjcpgRY/a+KBOxen/dOyfPrtSFygbT8FGEoq97xQwGD/BjR/WMMBYLhV0cLQyqwlkXOdZKQGFV
 
	yEXPT8POyPboDrhE8S+pktIZTsJomAy/yokv445edBkxF53n5RNueb1B+CFRo5qQ5hDJQlAPwq/cun
 
	pnNj3ctMaBCyE/xvOa5HLdrQkLE6LdW6dylBYGYrxUAGoYPdHDdERXrraKqK1pM48d9YR2GEohKxhi
 
	YWAUzi1uE0VMtB6KCidzGnL8WKiDzdYvHcXSyGEZ2Cz0e4hmu+8n/Su89LxFUaGYQ2ufDxWFuRDraz
 
	9V1r95nE4AqICtEHEkq1Hm/FlAn8x4r/UR1uBIX9jTZ3as/NJlieoXAuLIOqH94ke5qQsw9f5D42zS
 
	VrmtpMehuIID43bYSjd/NeCPoZaXlTXBMlra56urNzSam4u+jzjMzg5dilNdbvF4Fw4n1uBt8MhNQX
 
	yssIZFJRtWG6lf93Tewo/dKVxgdxg1cgIWO3amS02nCVPBQcLCahT+vVLgnY08BeBVe/DlElVu8uly
 
	3EWxAholODsesLAv2QAlztA72yKWrpNib/Eck1tF7UsNtqYqt8EB+EZhbVQkL/7Wf2WOX72KacxNaX
 
	tKna3+roRA38JmV5k/7SEl7puLTqta6pwOx4KoYqEgN99ZXWXTfZ534LzTqAEN22JYRxzowZM5XjsA
 
	NakCmq9d6pbw1yLOO/CyAHioc1QsMwk0fzElAOJXO3GZu4Qln5iqdZ8P3fhw5xZd5TbAp9pDNJsYOQ
 
	nJr89itH3AVKBYIsmsb/1/Q87hTSRmnv8qbYsnKJ+lbGAVDeA1hCiAWsnDNRfJr7PIbbkdfqXSpomV
 
	dbFTunJLtGUmFmfEwthsIjnD5veQm1a1kXelqNndSo+7tdI38qWP4dgpLn9HF+WuTXtM1oKG8WStAP
 
	fC6zeXVN/pLT+87tZoZybQ89erJQIKamnZmB5aVEpMwVr6VRwEPzBQawR6FfZqlPJQFnoRljGae4K8
 
	nws1Ac2086KwVGo+0Xx3fNNgKtXv0uYv0oNskIsJUDWwwVTWxY/D/qR6Qb3x8bG1pvUqfEJNmiSueq
 
	tnETIkcSry1RBJqODM/eekvpj2TApu0lZrG+HS+exaI6xykoCyqAiFl0mu6t5vnqPuoo9ZXHK/HU8N
 
	AKSr3EAOnb0g3x7Us1uB6XvU+VYNvbgbk1cAxGgCP54rFgsK9+uXuJagxbFaCKN+Ugg1bwt9BiShSK
 
	QquzrOZqwSQit2Yts2bphmAUxmMjC933aaoa1ePjGL0MHhLCrJI4MnaTm4HtWGFGBVY2psHOb0Xic4
 
	ySujfcdYRyWdNq3vwx3cOlc0rywcfM2yf7w/eJv5dnsuuLyl27cAbig+7QmhGQ4vk6FAuA+J1kyOnx
 
	BYFNL9mlW5U6LXOjhcSfbMYSSGrtK56QQPD5V9sOC+ykMXRWoyRHhSLmwnBY83G13L+Z6ulURwe197
 
	UCRn5DalWy4uVAHVPODOYoOqDfLUa0cKGiMqOx9ruhU8r9d8kzgWgGcVTxZqzJa0Bo6Vb76yYLesh0
 
	wfiU7KuRyrWU9T8dQMblZh8TgqhvK3nGcwAj9B6DabwZPw/4qyKvuc7o6BzfNv+UU70K64Ct5v+RP6
 
	Pi5/iIH2RcQEZElqhOz4Kt/3gqKqU9ax01i51GNxJwVuPHKczBlhzOUam9cCJ8JYXE9JL9YHciiKlb
 
	ItAAfuoT5aeqiv/DYPNdgCABqQgZWaYYraJgNEAjFM71sezha8I1rNNSPswiL+4LlSksEm4L2pzqdy
 
	BiAe3Wov5QtBCSqu5SP7IGPGAoIWJ4shAhhDyYIhjJoCf/e7JexJxeBZmdcrotH35NOdPaqr2mdjz6
 
	zcqesjWz5vGoJwBMMgxpzCcDeOzPRVl16GrmhDkKLZjtSy7z6A0GeS2ezK00JwzPCBvVUtQHxxyzSX
 
	05Shm81R7L0gdrp9TDl0m7sFbG2MPBUQr/apKE8Ma1ifx8JmcqNo+j2QYsWSzej1NoWEM3bzKdQ//p
 
	0gXN7dG8BeiBhfQ5sPZevv1NHRq/fAEAv052QgbyW3hNJcS6h5NfTbwE0RConD3tN8F8FuKq/xtFWX
 
	CF3vVjJ/DTB75YTGp3fpd4zh4FCTFmJ/N2Wmq8P3jjVGD1osG0wvdbVYHFB/cmziQ7WcATkzqQUPuE
 
	n50eKUB5xIfv57MaopFOyvhO76XOVM4GMz6VX+MTqB8ZMWCYFEyXmCJpBdEUq0YqBt9kFlwNkzpdcy
 
	6UCKRsLvbRF5A8u/KPoKhvzlfbecUvVobHKNj4467WCVCHGdEXYQQs+T6PO9dR2JEUFWGxPlQSPplV
 
	0NWLsr45vd/uzGMTOmzPuWaTyKlvojuHfusAwDKe5KQa3CTrLVrCz2pnoKA89Fo00Udrtgj0S/SFfR
 
	vTaFQrKOR1CCm3UfYoc1z+wBtIhL8utIqQsuOuyF1/+8jZpphPWE1YstPnKuc3lQhjSiidAttdS7q6
 
	DlkXjV1HSF+hmdCcgDA3cwbvPcsHa0oVyggpFsW+RSs5yxSxtB+KORm7KPYDXbGHLuIQ90kQtDVy63
 
	IJp4RWGFtko8tNEXg5gPeivbq6X52tQFU+ZZ+7XN3+I/+trHbhmaLCznCBwSm2gMd8LJYzkqp1AjpM
 
	GEfF7MjkX22Xh+zzqllq6Z45UqBJ5/oHQLdjXF/SEQ2hdtRxELJ+//aHImrVoqovq1FLgk3
X-NCJF-Version: 3
Authentication-Results: asp-relay-shared.jellyfish.systems;
	dkim=pass header.d=cloudtalk.io header.s=k2 header.b=DoNbwmz9;
	dmarc=pass (policy=none) header.from=cloudtalk.io;
	spf=pass (asp-relay-shared.jellyfish.systems: domain of bounce-mc.us14_173672973.9318408-bfaf7fa740@mail91.sea91.rsgsv.net designates 148.105.15.91 as permitted sender) smtp.mailfrom=bounce-mc.us14_173672973.9318408-bfaf7fa740@mail91.sea91.rsgsv.net

This is a multi-part message in MIME format

--_----------=_MCPart_1882265560
Content-Type: text/plain; charset="utf-8"; format="fixed"
Content-Transfer-Encoding: quoted-printable

Learn how to use customer expectations to your advantage and deliver bette=
r experiences. =F0=9F=9A=80

https://mailchi.mp/cloudtalk.io/october-digest-can-you-triple-your-calls-b=
y-9318408?e=3Dbfaf7fa740
cover image

** Exceed Expectations & Other Exceptional Client Experiences
------------------------------------------------------------

Isn't the feeling of summer rays shining across your face just the best=2C=
 Suzana? =E2=98=80=EF=B8=8F

Unfortunately=2C real summer doesn't start for a few more weeks=2C but unt=
il then=2C we can recreate a similarly warm and fuzzy feeling with some ex=
ceptional customer service.

So join us in the meantime=2C Suzana=2C as we explore a couple o=
f ways that'll help you exceed customer expectations=2C boost your CSAT sc=
ores=2C and spread some human warmth even into the iciest of regions of th=
e world via social media. =F0=9F=A5=B0
image

** Adding a Human Touch to Social Media Customer Service
------------------------------------------------------------

Social media is a great channel for creating exceptional customer experien=
ces that humanize your brand and communicate to people you truly care abou=
t them.

However=2C the social media landscape is always changing=2C often individu=
ally for each platform=2C and if you want to keep up=2C you'll need to put=
 some effort in.

Let us make your life a little easier. In our article How to Improve Custo=
mer Service on Social Media (https://bit.ly/3OFpMJW?utm_source=3DContent+N=
L&utm_campaign=3Da8a557534f-EMAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_me=
dium=3Demail&utm_term=3D0_ca9b1c3eb9-a8a557534f-595631795) =2C we di=
scuss five strategies that have worked wonders for us so far and give plen=
ty of actionable examples to help you replicate our results.

Click the button below and find out how brand monitoring=2C an FAQ system=
=2C negative comments=2C a personable tone of voice=2C and reporting can p=
ositively influence your social media experience.
Read more (https://bit.ly/3oGeVoj?utm_source=3DContent+NL&utm_campaign=3Da=
8a557534f-EMAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=3Demail&utm_t=
erm=3D0_ca9b1c3eb9-a8a557534f-595631795)
image 2

** Expectations vs. Reality:
Turning the Tide in Your Favor
------------------------------------------------------------

=E2=80=9CThe customer is always right=E2=80=9D is a common=2C if wholly in=
accurate=2C customer service statement. As those in the industry know=2C t=
he opposite is more likely to be true=2C as your clients typically don't e=
ven know what they want. And this little unfortunate truth is exceptionall=
y presented in LiveAgent's article regarding Customer Expectations vs. Rea=
lity (https://bit.ly/43bSjem?utm_source=3DContent+NL&utm_campaign=3Da8a557=
534f-EMAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=3Demail&utm_term=
=3D0_ca9b1c3eb9-a8a557534f-595631795) .

While working on a series focused on customer service=2C LiveAgent investi=
gated the public's opinion on Interactive Voice Response (IVR) systems com=
monly used by many companies. Although 24% of customers claimed to want IV=
Rs=2C only 13% actually liked them=2C 21% didn't care=2C and 61% absolutel=
y hated them.

Click the button below to find out how you can leverage customer feedback=
 and turn the tide of customer expectations vs. reality in your favor=2C n=
ot just for IVRs=2C but every other aspect of your business too.
Read more (https://bit.ly/45N2qbw?utm_source=3DContent+NL&utm_campaign=3Da=
8a557534f-EMAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=3Demail&utm_t=
erm=3D0_ca9b1c3eb9-a8a557534f-595631795)
image 3

** How To:
Raising Customer Satisfaction in 2023
------------------------------------------------------------

Even if the customer is always wrong=2C they're still king =E2=80=93 perha=
ps even more so in 2023 than ever before. As markets grow and attention sp=
ans fall=2C customer satisfaction (CSAT) scores quickly become one of the=
 biggest revenue predictors. They affect everything from customer acquisit=
ion costs (CAC) and marketing to brand reputation.

As such=2C customer satisfaction is well worth investing some time=2C effo=
rt=2C and money into.

And in our article How to Raise Customer Satisfaction as an SMB in 2023 (h=
ttps://bit.ly/3C1FM1q?utm_source=3DContent+NL&utm_campaign=3Da8a557534f-EM=
AIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=3Demail&utm_term=3D0_ca9b=
1c3eb9-a8a557534f-595631795) =2C we discuss all the best ways of doi=
ng so=2C including personalization=2C streamlining the customer journey=2C=
 promoting =E2=80=9Chuman=E2=80=9D customer service=2C giving clients the=
 choice of their preferred channel=2C and listening to feedback closely.

Click the button below and learn more about these excellent strategies for=
 (not just) SMBs looking to grow their CSAT and revenue. Learn the best wa=
ys to measure these vital metrics=2C find out how they affect most other a=
spects of your company=2C and outperform your competition.

Read more (https://bit.ly/3OKlosZ?utm_source=3DContent+NL&utm_campaign=3Da=
8a557534f-EMAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=3Demail&utm_t=
erm=3D0_ca9b1c3eb9-a8a557534f-595631795)
https://bit.ly/43ALDqf?utm_source=3DContent+NL&utm_campaign=3Da8a557534f-E=
MAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=3Demail&utm_term=3D0_ca9=
b1c3eb9-a8a557534f-595631795

** A Fan of Exceptional Customer Experiences?
------------------------------------------------------------

Did our topics resonate with you this month? In that case=2C why not give=
 CloudTalk a shot and see the difference it can make for you and your cust=
omers?

Just click the button below to book a session=2C and we'll walk you throug=
h all our tools=2C hand-pick the ones right for your use case=2C and get y=
ou started Up in the Cloud.
Experience CloudTalk (https://bit.ly/3qcOXt3?utm_source=3DContent+NL&utm_c=
ampaign=3Da8a557534f-EMAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=3D=
email&utm_term=3D0_ca9b1c3eb9-a8a557534f-595631795)
https://www.facebook.com/CloudTalkCallCenter/?utm_source=3DContent+NL&utm_=
campaign=3Da8a557534f-EMAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=
=3Demail&utm_term=3D0_ca9b1c3eb9-a8a557534f-595631795 https://www.in=
stagram.com/cloudtalk_io/?utm_source=3DContent+NL&utm_campaign=3Da8a557534=
f-EMAIL_CAMPAIGN_2022_10_10_08_54_COPY_01&utm_medium=3Demail&utm_term=3D0_=
ca9b1c3eb9-a8a557534f-595631795 https://www.linkedin.com/company/clo=
udtalk.io/?utm_source=3DContent+NL&utm_campaign=3Da8a557534f-EMAIL_CAMPAIG=
N_2022_10_10_08_54_COPY_01&utm_medium=3Demail&utm_term=3D0_ca9b1c3eb9-a8a5=
57534f-595631795 https://www.youtube.com/@cloudtalk7726?utm_source=
=3DContent+NL&utm_campaign=3Da8a557534f-EMAIL_CAMPAIGN_2022_10_10_08_54_CO=
PY_01&utm_medium=3Demail&utm_term=3D0_ca9b1c3eb9-a8a557534f-595631795

Copyright (C) CloudTalk. All rights reserved.
Want to change how you receive these emails?
You can update your preferences (https://cloudtalk.us14.list-manage.com/pr=
ofile?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3Dca9b1c3eb9&e=3Dbfaf7fa740&c=3Da8a55=
7534f) or unsubscribe (https://cloudtalk.us14.list-manage.com/unsubscribe?=
u=3Dbbcbcf497c77cd0f9eab0fb21&id=3Dca9b1c3eb9&e=3Dbfaf7fa740&c=3Da8a557534f)=
 .
--_----------=_MCPart_1882265560
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE html><html xmlns=3D"http://www.w3.org/1999/xhtml" xmlns:v=3D"urn=
:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-microsoft-com:office:of=
fice"><head>

<meta charset=3D"UTF-8" />
<meta http-equiv=3D"X-UA-Compatible" content=3D"IE=3Dedge" />
<meta name=3D"viewport" content=3D"width=3Ddevice-width=2C initial-scale=
=3D1" />
<title>[Up in the Cloud] Exceed Expectations & Other Exceptional Client E=
xperiences</title>
<link rel=3D"stylesheet" href=3D"https://fonts.googleapis.com/css?family=
=3DDM+Sans:400=2C400i=2C700=2C700i=2C900=2C900i|Work+Sans:400=2C400i=2C700=
=2C700i=2C900=2C900i" /><style>          img{-ms-interpolation-mode:bicubi=
c;}
          table=2C td{mso-table-lspace:0pt; mso-table-rspace:0pt;}
          .mceStandardButton=2C .mceStandardButton td=2C .mceStandardButto=
n td a{mso-hide:all !important;}
          p=2C a=2C li=2C td=2C blockquote{mso-line-height-rule:exactly;}
          p=2C a=2C li=2C td=2C body=2C table=2C blockquote{-ms-text-size-=
adjust:100%; -webkit-text-size-adjust:100%;}
          @media only screen and (max-width: 480px){
            body=2C table=2C td=2C p=2C a=2C li=2C blockquote{-webkit-text=
-size-adjust:none !important;}
          }
          .mcnPreviewText{display: none !important;}
          .bodyCell{margin:0 auto; padding:0; width:100%;}
          .ExternalClass=2C .ExternalClass p=2C .ExternalClass td=2C .Exte=
rnalClass div=2C .ExternalClass span=2C .ExternalClass font{line-height:10=
0%;}
          .ReadMsgBody{width:100%;} .ExternalClass{width:100%;}
          a[x-apple-data-detectors]{color:inherit !important; text-decora=
tion:none !important; font-size:inherit !important; font-family:inherit !i=
mportant; font-weight:inherit !important; line-height:inherit !important;}
            body{height:100%; margin:0; padding:0; width:100%; background:=
 #ffffff;}
            p{margin:0; padding:0;}
            table{border-collapse:collapse;}
            td=2C p=2C a{word-break:break-word;}
            h1=2C h2=2C h3=2C h4=2C h5=2C h6{display:block; margin:0; padd=
ing:0;}
            img=2C a img{border:0; height:auto; outline:none; text-decorat=
ion:none;}
            a[href^=3D"tel"]=2C a[href^=3D"sms"]{color:inherit; cursor:d=
efault; text-decoration:none;}
            li p {margin: 0 !important;}
            .ProseMirror a {
                pointer-events: none;
            }
            @media only screen and (max-width: 480px){
                body{width:100% !important; min-width:100% !important; }
                body.mobile-native {
                    -webkit-user-select: none; user-select: none; transiti=
on: transform 0.2s ease-in; transform-origin: top center;
                }
                body.mobile-native.selection-allowed a=2C body.mobile-nati=
ve.selection-allowed .ProseMirror {
                    user-select: auto;
                    -webkit-user-select: auto;
                }
                colgroup{display: none;}
                img{height: auto !important;}
                .mceWidthContainer{max-width: 660px !important;}
                .mceColumn{display: block !important; width: 100% !importa=
nt;}
                .mceColumn-forceSpan{display: table-cell !important; width=
: auto !important;}
                .mceBlockContainer{padding-right:16px !important; padding-=
left:16px !important;}
                .mceSpacing-24{padding-right:16px !important; padding-left=
:16px !important;}
                .mceFooterSection .mceText=2C .mceFooterSection .mceText p=
{font-size: 16px !important; line-height: 140% !important;}
                .mceText=2C .mceText p{font-size: 16px !important; line-he=
ight: 140% !important;}
                h1{font-size: 30px !important; line-height: 120% !importan=
t;}
                h2{font-size: 26px !important; line-height: 120% !importan=
t;}
                h3{font-size: 20px !important; line-height: 125% !importan=
t;}
                h4{font-size: 18px !important; line-height: 125% !importan=
t;}
                .ProseMirror {
                    -webkit-user-modify: read-write-plaintext-only;
                    user-modify: read-write-plaintext-only;
                }
            }
            @media only screen and (max-width: 640px){
                .mceClusterLayout td{padding: 4px !important;}
            }
            div[contenteditable=3D"true"] {outline: 0;}
            .ProseMirror .empty-node=2C .ProseMirror:empty {position: rela=
tive;}
            .ProseMirror .empty-node::before=2C .ProseMirror:empty::before=
 {
                position: absolute;
                left: 0;
                right: 0;
                color: rgba(0=2C0=2C0=2C0.2);
                cursor: text;
            }
            .ProseMirror .empty-node:hover::before=2C .ProseMirror:empty:h=
over::before {
                color: rgba(0=2C0=2C0=2C0.3);
            }
            .ProseMirror h1.empty-node::before {
                content: 'Heading';
            }
            .ProseMirror p.empty-node:only-child::before=2C .ProseMirror:e=
mpty::before {
                content: 'Start typing...';
            }
            a .ProseMirror p.empty-node::before=2C a .ProseMirror:empty::b=
efore {
                content: '';
            }
            .mceText=2C .ProseMirror {
                white-space: pre-wrap;
            }
body=2C #bodyTable { background-color: rgb(250=2C 250=2C 250); }.mceText=
=2C .mceLabel { font-family: "DM Sans"=2C sans-serif; }.mceText=2C .mceLab=
el { color: rgb(0=2C 0=2C 0); }.mceSpacing-12 label { margin-bottom: 12px;=
 }.mceSpacing-12 input { margin-bottom: 12px; }.mceSpacing-12 .mceInput +=
 .mceErrorMessage { margin-top: -6px; }.mceSpacing-24 label { margin-botto=
m: 24px; }.mceSpacing-24 input { margin-bottom: 24px; }.mceSpacing-24 .mce=
Input + .mceErrorMessage { margin-top: -12px; }.mceSpacing-48 label { marg=
in-bottom: 48px; }.mceSpacing-48 input { margin-bottom: 48px; }.mceSpacing=
-48 .mceInput + .mceErrorMessage { margin-top: -24px; }.mceInput { backgro=
und-color: transparent; border: 2px solid rgb(208=2C 208=2C 208); width: 6=
0%; color: rgb(77=2C 77=2C 77); display: block; }.mceInput[type=3D"radio"=
]=2C .mceInput[type=3D"checkbox"] { float: left; margin-right: 12px; disp=
lay: inline; width: auto !important; }.mceLabel > .mceInput { margin-botto=
m: 0px; margin-top: 2px; }.mceLabel { display: block; }.mceText p { color:=
 rgb(0=2C 0=2C 0); font-family: "DM Sans"=2C sans-serif; font-size: 16px;=
 font-weight: normal; line-height: 1.5; text-align: left; letter-spacing:=
 0px; direction: ltr; }.mceText h1 { color: rgb(0=2C 0=2C 0); font-family:=
 "DM Sans"=2C sans-serif; font-size: 36px; font-weight: bold; line-height:=
 1.5; text-align: left; letter-spacing: 0px; direction: ltr; }.mceText h2=
 { color: rgb(0=2C 0=2C 0); font-family: "DM Sans"=2C sans-serif; font-siz=
e: 26px; font-weight: bold; line-height: 1.5; text-align: left; letter-spa=
cing: 0px; direction: ltr; }.mceText a { color: rgb(5=2C 39=2C 255); font-=
style: normal; font-weight: normal; text-decoration: none; direction: ltr;=
 }
@media only screen and (max-width: 480px) {
            .mceText p { font-size: 16px !important; line-height: 1.5 !imp=
ortant; }
          }
@media only screen and (max-width: 480px) {
            .mceText h1 { font-size: 31px !important; line-height: 1.5 !im=
portant; }
          }
@media only screen and (max-width: 480px) {
            .mceText h2 { font-size: 25px !important; line-height: 1.5 !im=
portant; }
          }
@media only screen and (max-width: 480px) {
            .mceBlockContainer { padding-left: 16px !important; padding-ri=
ght: 16px !important; }
          }
#dataBlockId-12 p=2C #dataBlockId-12 h1=2C #dataBlockId-12 h2=2C #dataBloc=
kId-12 h3=2C #dataBlockId-12 h4=2C #dataBlockId-12 ul { text-align: center=
; }#dataBlockId-12 p=2C #dataBlockId-12 h1=2C #dataBlockId-12 h2=2C #dataB=
lockId-12 h3=2C #dataBlockId-12 h4=2C #dataBlockId-12 ul { color: rgb(255=
=2C 255=2C 255); text-align: left; }
@media only screen and (max-width: 480px) {
        .mobileClass-13 {padding-left: 12 !important;padding-top: 0 !impor=
tant;padding-right: 12 !important;}.mobileClass-13 {padding-left: 12 !impo=
rtant;padding-top: 0 !important;padding-right: 12 !important;}.mobileClass=
-13 {padding-left: 12 !important;padding-top: 0 !important;padding-right:=
 12 !important;}.mobileClass-13 {padding-left: 12 !important;padding-top:=
 0 !important;padding-right: 12 !important;}
      }</style></head>
<body>

<span class=3D"mcnPreviewText" style=3D"displa=
y:none; font-size:0px; line-height:0px; max-height:0px; max-width:0px; opa=
city:0; overflow:hidden; visibility:hidden; mso-hide:all;">Learn how to us=
e customer expectations to your advantage and deliver better experiences.=
 =F0=9F=9A=80</span>

<center>
<table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" height=3D"100%" wi=
dth=3D"100%" id=3D"bodyTable" style=3D"background-color: rgb(250=2C 250=2C=
 250);">
<tbody><tr>
<td class=3D"bodyCell" align=3D"center" valign=3D"top">
<table id=3D"root" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=
=3D"100%"><tbody data-block-id=3D"75" class=3D"mceWrapper"><tr><td align=
=3D"center" valign=3D"top" class=3D"mceWrapperOuter"><table bo=
rder=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" style=3D"max=
-width:660px" role=3D"presentation"><tbody><tr><td style=3D"background-col=
or:#ffffff;background-position:center;background-repeat:no-repeat;backgrou=
nd-size:cover" class=3D"mceWrapperInner" valign=3D"top"><table align=3D"ce=
nter" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" role=
=3D"presentation" data-block-id=3D"15"><tbody><tr class=3D"mceRow"><td sty=
le=3D"background-position:center;background-repeat:no-repeat;background-si=
ze:cover" valign=3D"top"><table border=3D"0" cellpadding=3D"0" cellspacing=
=3D"0" width=3D"100%" role=3D"presentation"><tbody><tr><td style=3D"paddin=
g-top:0;padding-bottom:0" class=3D"mceColumn" data-block-id=3D"-13" valign=
=3D"top" colspan=3D"12" width=3D"100%"><table border=3D"0" cellpadding=3D"=
0" cellspacing=3D"0" width=3D"100%" role=3D"presentation"><tbody><tr><td s=
tyle=3D"padding-top:60px;padding-bottom:40px;padding-right:0;padding-left:=
0" class=3D"mceBlockContainer" align=3D"center" valign=3D"top"><a href=3D"=
https://mailchi.mp/cloudtalk.io/october-digest-can-you-triple-your-calls-b=
y-9318408?e=3Dbfaf7fa740" style=3D"display:block" target=3D"_blank" data-blo=
ck-id=3D"115"><img width=3D"320.99999999999994" style=3D"border:0;width:32=
0.99999999999994px;height:auto;max-width:100%;display:block" alt=3D"headli=
ne" src=3D"https://dim.mcusercontent.com/cs/bbcbcf497c77cd0f9eab0fb21/imag=
es/e136af89-b8ba-4ee5-352f-c4fe109b7c93.png?w=3D321&dpr=3D2" class=3D"" />=
</a></td></tr><tr><td style=3D"padding-top:12px;padding-bottom:20px;paddin=
g-right:50px;padding-left:50px" class=3D"mceBlockContainer" align=3D"full"=
 valign=3D"top"><img data-block-id=3D"6" width=3D"660" style=3D"width:660p=
x;height:auto;max-width:100%;display:block" alt=3D"cover image" src=3D"htt=
ps://dim.mcusercontent.com/cs/bbcbcf497c77cd0f9eab0fb21/images/56b46686-47=
31-a59b-3468-a7d5e34c3fe2.png?w=3D501&dpr=3D2" class=3D"" /></td></tr><tr>=
<td style=3D"padding-top:40px;padding-bottom:28px;padding-right:60px;paddi=
ng-left:60px" class=3D"mceBlockContainer" valign=3D"top"><div data-block-i=
d=3D"116" class=3D"mceText" id=3D"dataBlockId-116" style=3D"width:100%"><h=
1 style=3D"text-align: center;" class=3D"last-child">Exceed Expectations &=
amp; Other Exceptional Client Experiences</h1></div></td></tr><tr><td styl=
e=3D"padding-top:0;padding-bottom:40px;padding-right:60px;padding-left:60p=
x" class=3D"mceBlockContainer" valign=3D"top"><div data-block-id=3D"117" c=
lass=3D"mceText" id=3D"dataBlockId-117" style=3D"width:100%"><p style=3D"t=
ext-align: center;">Isn't the feeling of summer rays shining across your f=
ace just the best=2C Suzana? =E2=98=80=EF=B8=8F</p><p style=3D"t=
ext-align: center;"><br /></p><p style=3D"text-align: center;">Unfortunate=
ly=2C <strong>real summer</strong> doesn't start for a few more weeks=2C b=
ut until then=2C we can recreate a similarly warm and fuzzy feeling with s=
ome exceptional customer service. </p><p style=3D"text-align: center;"><br=
 /></p><p style=3D"text-align: center;" class=3D"last-child">So join us in=
 the meantime=2C Suzana=2C as we explore a couple of ways that'l=
l help you exceed customer expectations=2C boost your CSAT scores=2C and s=
pread some human warmth even into the iciest of regions of the world via s=
ocial media. =F0=9F=A5=B0</p></div></td></tr><tr><td style=3D"background-c=
olor:#ebeeff;padding-top:60px;padding-bottom:12px;padding-right:0;padding-=
left:0" class=3D"mceBlockContainer" align=3D"center" valign=3D"top"><img d=
ata-block-id=3D"124" width=3D"236" style=3D"width:236px;height:auto;max-wi=
dth:100%;display:block" alt=3D"image" src=3D"https://dim.mcusercontent.com=
/cs/bbcbcf497c77cd0f9eab0fb21/images/e617b679-870e-42e6-9c0d-2b02e820dd08.=
png?w=3D236&dpr=3D2" class=3D"" /></td></tr><tr><td style=3D"background-co=
lor:#ebeeff;padding-top:0;padding-bottom:0;padding-right:60px;padding-left=
:60px" class=3D"mceBlockContainer" valign=3D"top"><div data-block-id=3D"12=
1" class=3D"mceText" id=3D"dataBlockId-121" style=3D"width:100%"><p style=
=3D"text-align: center;"><br /></p><h2 style=3D"text-align: center;">Addin=
g a Human Touch to Social Media Customer Service</h2><p><br /></p><p style=
=3D"text-align: center;">Social media is a great channel for creating exce=
ptional customer experiences that humanize your brand and communicate to p=
eople you truly care about them. </p><p style=3D"text-align: center;"><br=
 /></p><p style=3D"text-align: center;">However=2C the social media landsc=
ape is always changing=2C often individually for each platform=2C and if y=
ou want to keep up=2C you'll need to put some effort in.=C2=A0</p><p style=
=3D"text-align: center;"><br />Let us make your life a little easier. In o=
ur article <a href=3D"https://cloudtalk.us14.list-manage.com/track/click?u=
=3Dbbcbcf497c77cd0f9eab0fb21&id=3D6f552e49fb&e=3Dbfaf7fa740">How to Impro=
ve Customer Service on Social Media</a>=2C we discuss five strategies that=
 have worked wonders for us so far and give plenty of actionable examples=
 to help you replicate our results. </p><p style=3D"text-align: center;"><=
br /></p><p style=3D"text-align: center;" class=3D"last-child">Click the b=
utton below and find out how <strong>brand monitoring</strong>=2C an <stro=
ng>FAQ system=2C negative comments</strong>=2C a <strong>personable tone o=
f voice</strong>=2C and reporting can positively influence your social med=
ia experience.</p></div></td></tr><tr><td style=3D"background-color:#ebeef=
f;padding-top:28px;padding-bottom:40px;padding-right:24px;padding-left:24p=
x" class=3D"mceBlockContainer" align=3D"center" valign=3D"top"><table alig=
n=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"pres=
entation" data-block-id=3D"141"><tbody><tr class=3D"mceStandardButton"><td=
 style=3D"background-color:#ebeeff;border-radius:12px;text-align:center" c=
lass=3D"mceButton" valign=3D"top"><a href=3D"https://cloudtalk.us14.list-m=
anage.com/track/click?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3D854be5a5d4&e=3Dbfaf7fa740" target=3D"_blank" style=3D"background-color:#ebeeff;border-radi=
us:12px;border:2px solid #0527ff;color:#0527ff;display:block;font-family:'=
DM Sans'=2C sans-serif;font-size:14px;font-weight:bold;font-style:normal;p=
adding:16px 28px;text-decoration:none;min-width:30px;text-align:center;dir=
ection:ltr;letter-spacing:0px">Read more</a></td></tr><tr>

</tr></tbody></table></td></tr><tr><td style=3D"background-color:#ffffff;p=
adding-top:60px;padding-bottom:12px;padding-right:0;padding-left:0" class=
=3D"mceBlockContainer" align=3D"center" valign=3D"top"><img data-block-id=
=3D"142" width=3D"236" style=3D"width:236px;height:auto;max-width:100%;dis=
play:block" alt=3D"image 2" src=3D"https://dim.mcusercontent.com/cs/bbcbcf=
497c77cd0f9eab0fb21/images/3f966d35-ebfb-5259-1e3b-6ea037178ecc.png?w=3D23=
6&dpr=3D2" class=3D"" /></td></tr><tr><td style=3D"background-color:#fffff=
f;padding-top:0;padding-bottom:0;padding-right:60px;padding-left:60px" cla=
ss=3D"mceBlockContainer" valign=3D"top"><div data-block-id=3D"143" class=
=3D"mceText" id=3D"dataBlockId-143" style=3D"width:100%"><p style=3D"text-=
align: center;"><br /></p><h2 style=3D"text-align: center;">Expectations v=
s. Reality: <br />Turning the Tide in Your Favor=C2=A0</h2><p style=3D"tex=
t-align: center;"><br /></p><p style=3D"text-align: center;"><em>=E2=80=9C=
The customer is always right=E2=80=9D</em> is a common=2C if wholly inaccu=
rate=2C customer service statement. As those in the industry know=2C the o=
pposite is more likely to be true=2C as your clients typically don't even=
 know what they want. And this little unfortunate truth is exceptionally p=
resented in LiveAgent's article regarding <a href=3D"https://cloudtalk.us1=
4.list-manage.com/track/click?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3D26b9ed591=
b&e=3Dbfaf7fa740">Customer Expectations vs. Reality</a>.=C2=A0</p><p styl=
e=3D"text-align: center;"><br /></p><p style=3D"text-align: center;">While=
 working on a series focused on customer service=2C LiveAgent investigated=
 the public's opinion on Interactive Voice Response (IVR) systems commonly=
 used by many companies. Although 24% of customers claimed to want IVRs=2C=
 only 13% actually liked them=2C 21% didn't care=2C and 61% absolutely hat=
ed them.=C2=A0=C2=A0</p><p style=3D"text-align: center;" class=3D"last-chi=
ld"><br />Click the button below to find out how you can <strong>leverage=
 customer feedback </strong>and <strong>turn the tide of customer expectat=
ions vs. reality in your favor</strong>=2C not just for IVRs=2C but every=
 other aspect of your business too.</p></div></td></tr><tr><td style=3D"ba=
ckground-color:#ffffff;padding-top:28px;padding-bottom:40px;padding-right:=
24px;padding-left:24px" class=3D"mceBlockContainer" align=3D"center" valig=
n=3D"top"><table align=3D"center" border=3D"0" cellpadding=3D"0" cellspaci=
ng=3D"0" role=3D"presentation" data-block-id=3D"144"><tbody><tr class=3D"m=
ceStandardButton"><td style=3D"background-color:#ffffff;border-radius:12px=
;text-align:center" class=3D"mceButton" valign=3D"top"><a href=3D"https://=
cloudtalk.us14.list-manage.com/track/click?u=3Dbbcbcf497c77cd0f9eab0fb21&i=
d=3D3f4250087c&e=3Dbfaf7fa740" target=3D"_blank" style=3D"background-colo=
r:#ffffff;border-radius:12px;border:2px solid #0527ff;color:#0527ff;displa=
y:block;font-family:'DM Sans'=2C sans-serif;font-size:14px;font-weight:bol=
d;font-style:normal;padding:16px 28px;text-decoration:none;min-width:30px;=
text-align:center;direction:ltr;letter-spacing:0px">Read more</a></td></tr=
><tr>

</tr></tbody></table></td></tr><tr><td style=3D"background-color:#ebeeff;p=
adding-top:60px;padding-bottom:0;padding-right:0;padding-left:0" class=3D"=
mceBlockContainer" align=3D"center" valign=3D"top"><img data-block-id=3D"1=
45" width=3D"236" style=3D"width:236px;height:auto;max-width:100%;display:=
block" alt=3D"image 3" src=3D"https://dim.mcusercontent.com/cs/bbcbcf497c7=
7cd0f9eab0fb21/images/7e585fe5-7386-3a1f-3dc6-54113cc76662.png?w=3D236&dpr=
=3D2" class=3D"" /></td></tr><tr><td style=3D"background-color:#ebeeff;pad=
ding-top:0;padding-bottom:0;padding-right:60px;padding-left:60px" class=3D=
"mceBlockContainer" valign=3D"top"><div data-block-id=3D"146" class=3D"mce=
Text" id=3D"dataBlockId-146" style=3D"width:100%"><p style=3D"text-align:=
 center;"><br /></p><h2 style=3D"text-align: center;">How To: <br />Raisin=
g Customer Satisfaction in 2023</h2><p style=3D"text-align: center;"><br /=
></p><p style=3D"text-align: center;">Even if the customer is always wrong=
=2C they're still king =E2=80=93 perhaps even more so in 2023 than ever be=
fore. As markets grow and attention spans fall=2C customer satisfaction (C=
SAT) scores quickly become one of the biggest revenue predictors. They aff=
ect everything from customer acquisition costs (CAC) and marketing to bran=
d reputation.=C2=A0</p><p style=3D"text-align: center;"><br /></p><p style=
=3D"text-align: center;">As such=2C customer satisfaction is well worth in=
vesting some time=2C effort=2C and money into. </p><p style=3D"text-align:=
 center;"><br /></p><p style=3D"text-align: center;">And in our article <a=
 href=3D"https://cloudtalk.us14.list-manage.com/track/click?u=3Dbbcbcf497c=
77cd0f9eab0fb21&id=3D39ddcacb11&e=3Dbfaf7fa740"><em>How to Raise Customer=
 Satisfaction as an SMB in 2023</em></a>=2C we discuss all the best ways o=
f doing so=2C including <strong>personalization=2C streamlining the custom=
er journey=2C promoting =E2=80=9Chuman=E2=80=9D customer service=2C giving=
 clients the choice of their preferred channel=2C and listening to feedbac=
k closely.=C2=A0</strong></p><p style=3D"text-align: center;"><br /></p><p=
 style=3D"text-align: center;">Click the button below and learn more about=
 these excellent strategies for (not just) SMBs looking to grow their CSAT=
 and revenue. Learn the best ways to measure these vital metrics=2C find o=
ut how they affect most other aspects of your company=2C and outperform yo=
ur competition. </p><p style=3D"text-align: center;" class=3D"last-child">=
<br /></p></div></td></tr><tr><td style=3D"background-color:#ebeeff;paddin=
g-top:28px;padding-bottom:40px;padding-right:24px;padding-left:24px" class=
=3D"mceBlockContainer" align=3D"center" valign=3D"top"><table align=3D"cen=
ter" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation=
" data-block-id=3D"147"><tbody><tr class=3D"mceStandardButton"><td style=
=3D"background-color:#ebeeff;border-radius:12px;text-align:center" class=
=3D"mceButton" valign=3D"top"><a href=3D"https://cloudtalk.us14.list-manag=
e.com/track/click?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3Daf824dcde4&e=3Dbfaf7fa740" target=3D"_blank" style=3D"background-color:#ebeeff;border-radius:1=
2px;border:2px solid #0527ff;color:#0527ff;display:block;font-family:'DM S=
ans'=2C sans-serif;font-size:14px;font-weight:bold;font-style:normal;paddi=
ng:16px 28px;text-decoration:none;min-width:30px;text-align:center;directi=
on:ltr;letter-spacing:0px">Read more</a></td></tr><tr>

</tr></tbody></table></td></tr><tr><td style=3D"padding-top:12px;padding-b=
ottom:12px;padding-right:0;padding-left:0" class=3D"mceLayoutContainer" va=
lign=3D"top"><table align=3D"center" border=3D"0" cellpadding=3D"0" cellsp=
acing=3D"0" width=3D"100%" role=3D"presentation" data-block-id=3D"192" id=
=3D"section_fba55518ce6b0716f1d906f493f662a9" class=3D"mceLayout"><tbody><=
tr class=3D"mceRow"><td style=3D"background-position:center;background-rep=
eat:no-repeat;background-size:cover" valign=3D"top"><table border=3D"0" ce=
llpadding=3D"0" cellspacing=3D"0" width=3D"100%" role=3D"presentation"><tb=
ody><tr><td class=3D"mceColumn" data-block-id=3D"-14" valign=3D"top" colsp=
an=3D"12" width=3D"100%"><table border=3D"0" cellpadding=3D"0" cellspacing=
=3D"0" width=3D"100%" role=3D"presentation"><tbody><tr><td align=3D"center=
" valign=3D"top"><table align=3D"center" border=3D"0" cellpadding=3D"0" ce=
llspacing=3D"0" width=3D"100%" role=3D"presentation" data-block-id=3D"-12"=
><tbody><tr class=3D"mceRow"><td style=3D"background-position:center;backg=
round-repeat:no-repeat;background-size:cover" valign=3D"top"><table border=
=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" role=3D"presenta=
tion"><tbody><tr><td class=3D"mceColumn" data-block-id=3D"-15" valign=3D"t=
op" colspan=3D"12" width=3D"100%"><table border=3D"0" cellpadding=3D"0" ce=
llspacing=3D"0" width=3D"100%" role=3D"presentation"><tbody><tr><td valign=
=3D"top"><table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacin=
g=3D"0" width=3D"100%" role=3D"presentation" data-block-id=3D"195"><tbody>=
<tr class=3D"mceRow"><td style=3D"background-position:center;background-re=
peat:no-repeat;background-size:cover" valign=3D"top"><table border=3D"0" c=
ellpadding=3D"0" cellspacing=3D"24" width=3D"100%" role=3D"presentation"><=
tbody><tr><td style=3D"padding-top:0;padding-bottom:0;margin-bottom:24px"=
 class=3D"mceColumn" data-block-id=3D"194" valign=3D"top" colspan=3D"12" w=
idth=3D"100%"><table border=3D"0" cellpadding=3D"0" cellspacing=3D"0" widt=
h=3D"100%" role=3D"presentation"><tbody><tr><td style=3D"padding-top:60px;=
padding-bottom:12px;padding-right:60px;padding-left:60px" class=3D"mceBloc=
kContainer" align=3D"center" valign=3D"top"><a href=3D"https://cloudtalk.u=
s14.list-manage.com/track/click?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3Dcda892b=
494&e=3Dbfaf7fa740" style=3D"display:block" target=3D"_blank" data-block-=
id=3D"182"><img width=3D"600" style=3D"border:0;width:600px;height:auto;ma=
x-width:100%;border-radius:16px;display:block" alt=3D"image" src=3D"https:=
//dim.mcusercontent.com/cs/bbcbcf497c77cd0f9eab0fb21/images/7d3d41b9-5d2a-=
1e75-6bb8-a54ed19d3c29.png?w=3D600&dpr=3D2" class=3D"" /></a></td></tr><tr=
><td style=3D"padding-top:60px;padding-bottom:15px;padding-right:50px;padd=
ing-left:50px" class=3D"mceBlockContainer" valign=3D"top"><div data-block-=
id=3D"71" class=3D"mceText" id=3D"dataBlockId-71" style=3D"width:100%"><h2=
 style=3D"text-align: center;">A Fan of Exceptional Customer Experiences?<=
/h2><p style=3D"text-align: center;">Did our topics resonate with you this=
 month? In that case=2C why not give CloudTalk a shot and see the differen=
ce it can make for you and your customers?</p><p><br /></p><p style=3D"tex=
t-align: center;" class=3D"last-child"> Just click the button below to boo=
k a session=2C and we'll walk you through all our tools=2C hand-pick the o=
nes right for your use case=2C and get you started Up in the Cloud. </p></=
div></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody>=
</table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tb=
ody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr>=
</tbody></table></td></tr><tr><td style=3D"background-color:#ffffff;paddin=
g-top:0;padding-bottom:40px;padding-right:24px;padding-left:24px" class=3D=
"mceBlockContainer" align=3D"center" valign=3D"top"><table align=3D"center=
" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" role=3D"presentation" d=
ata-block-id=3D"168"><tbody><tr class=3D"mceStandardButton"><td style=3D"b=
ackground-color:#ffffff;border-radius:12px;text-align:center" class=3D"mce=
Button" valign=3D"top"><a href=3D"https://cloudtalk.us14.list-manage.com/t=
rack/click?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3Dd639b1c6c6&e=3Dbfaf7fa740"=
 target=3D"_blank" style=3D"background-color:#ffffff;border-radius:12px;bo=
rder:2px solid #0527ff;color:#0527ff;display:block;font-family:'DM Sans'=
=2C sans-serif;font-size:14px;font-weight:bold;font-style:normal;padding:1=
6px 28px;text-decoration:none;min-width:30px;text-align:center;direction:l=
tr;letter-spacing:0px">Experience CloudTalk</a></td></tr><tr>

</tr></tbody></table></td></tr><tr><td style=3D"background-color:#f1f5f9;p=
adding-top:60px;padding-bottom:40px;padding-right:0;padding-left:0" class=
=3D"mceBlockContainer" align=3D"center" valign=3D"top"><img data-block-id=
=3D"148" width=3D"222" style=3D"width:222px;height:auto;max-width:100%;dis=
play:block" alt=3D"" src=3D"https://dim.mcusercontent.com/cs/bbcbcf497c77c=
d0f9eab0fb21/images/7bfb748d-b904-6e88-f9bf-23abd1d7b341.png?w=3D222&dpr=
=3D2" role=3D"presentation" class=3D"imageDropZone" /></td></tr><tr><td st=
yle=3D"background-color:#f1f5f9;padding-top:12px;padding-bottom:40px;paddi=
ng-right:0;padding-left:0" class=3D"mceLayoutContainer" valign=3D"top"><ta=
ble align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" widt=
h=3D"100%" role=3D"presentation" data-block-id=3D"167"><tbody><tr class=3D=
"mceRow"><td style=3D"background-color:#f1f5f9;background-position:center;=
background-repeat:no-repeat;background-size:cover;padding-top:0px;padding-=
bottom:0px" valign=3D"top"><table border=3D"0" cellpadding=3D"0" cellspaci=
ng=3D"24" width=3D"100%" role=3D"presentation"><tbody><tr><td style=3D"mar=
gin-bottom:24px" class=3D"mceColumn" data-block-id=3D"-10" valign=3D"top"=
 colspan=3D"12" width=3D"100%"><table border=3D"0" cellpadding=3D"0" cells=
pacing=3D"0" width=3D"100%" role=3D"presentation"><tbody><tr><td align=3D"=
center" valign=3D"top"><table border=3D"0" cellpadding=3D"0" cellspacing=
=3D"0" width=3D"" role=3D"presentation" class=3D"mceClusterLayout" data-bl=
ock-id=3D"-9"><tbody><tr><td style=3D"padding-left:24px;padding-top:0;padd=
ing-right:24px" data-breakpoint=3D"13" valign=3D"top" class=3D"mobileClass=
-13"><a href=3D"https://cloudtalk.us14.list-manage.com/track/click?u=3Dbbc=
bcf497c77cd0f9eab0fb21&id=3D747732a455&e=3Dbfaf7fa740" style=3D"display:b=
lock" target=3D"_blank" data-block-id=3D"-5"><img width=3D"32" style=3D"bo=
rder:0;width:32px;height:auto;max-width:100%;display:block" alt=3D"Faceboo=
k icon" src=3D"https://dim.mcusercontent.com/https/cdn-images.mailchimp.co=
m%2Ficons%2Fsocial-block-v3%2Fblock-icons-v3%2Ffacebook-icon-color-40.png?=
w=3D32&dpr=3D2" class=3D"" /></a></td><td style=3D"padding-left:24px;paddi=
ng-top:0;padding-right:24px" data-breakpoint=3D"13" valign=3D"top" class=
=3D"mobileClass-13"><a href=3D"https://cloudtalk.us14.list-manage.com/trac=
k/click?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3D4b10a3607e&e=3Dbfaf7fa740" sty=
le=3D"display:block" target=3D"_blank" data-block-id=3D"-6"><img width=3D"=
32" style=3D"border:0;width:32px;height:auto;max-width:100%;display:block"=
 alt=3D"Instagram icon" src=3D"https://dim.mcusercontent.com/https/cdn-ima=
ges.mailchimp.com%2Ficons%2Fsocial-block-v3%2Fblock-icons-v3%2Finstagram-i=
con-color-40.png?w=3D32&dpr=3D2" class=3D"" /></a></td><td style=3D"paddin=
g-left:24px;padding-top:0;padding-right:24px" data-breakpoint=3D"13" valig=
n=3D"top" class=3D"mobileClass-13"><a href=3D"https://cloudtalk.us14.list-=
manage.com/track/click?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3D9b4a9319eb&e=3Dbfaf7fa740" style=3D"display:block" target=3D"_blank" data-block-id=3D"-7"=
><img width=3D"32" style=3D"border:0;width:32px;height:auto;max-width:100%=
;display:block" alt=3D"LinkedIn icon" src=3D"https://dim.mcusercontent.com=
/https/cdn-images.mailchimp.com%2Ficons%2Fsocial-block-v3%2Fblock-icons-v3=
%2Flinkedin-icon-color-40.png?w=3D32&dpr=3D2" class=3D"" /></a></td><td st=
yle=3D"padding-left:24px;padding-top:0;padding-right:24px" data-breakpoint=
=3D"13" valign=3D"top" class=3D"mobileClass-13"><a href=3D"https://cloudta=
lk.us14.list-manage.com/track/click?u=3Dbbcbcf497c77cd0f9eab0fb21&id=3D148=
2fca0c1&e=3Dbfaf7fa740" style=3D"display:block" target=3D"_blank" data-bl=
ock-id=3D"-8"><img width=3D"32" style=3D"border:0;width:32px;height:auto;m=
ax-width:100%;display:block" alt=3D"YouTube icon" src=3D"https://dim.mcuse=
rcontent.com/https/cdn-images.mailchimp.com%2Ficons%2Fsocial-block-v3%2Fbl=
ock-icons-v3%2Fyoutube-icon-color-40.png?w=3D32&dpr=3D2" class=3D"" /></a>=
</td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></ta=
ble></td></tr></tbody></table></td></tr><tr><td style=3D"background-color:=
#f1f5f9;padding-top:0;padding-bottom:60px;padding-right:8px;padding-left:8=
px" class=3D"mceLayoutContainer" valign=3D"top"><table align=3D"center" bo=
rder=3D"0" cellpadding=3D"0" cellspacing=3D"0" width=3D"100%" role=3D"pres=
entation" data-block-id=3D"14" id=3D"section_2d793638017989b12536232cd124c=
fa5" class=3D"mceFooterSection"><tbody><tr class=3D"mceRow"><td style=3D"b=
ackground-color:#f1f5f9;background-position:center;background-repeat:no-re=
peat;background-size:cover;padding-top:0px;padding-bottom:0px" valign=3D"t=
op"><table border=3D"0" cellpadding=3D"0" cellspacing=3D"12" width=3D"100%=
" role=3D"presentation"><tbody><tr><td style=3D"padding-top:0;padding-bott=
om:0;margin-bottom:12px" class=3D"mceColumn" data-block-id=3D"-3" valign=
=3D"top" colspan=3D"12" width=3D"100%"><table border=3D"0" cellpadding=3D"=
0" cellspacing=3D"0" width=3D"100%" role=3D"presentation"><tbody><tr><td s=
tyle=3D"padding-top:12px;padding-bottom:0;padding-right:50px;padding-left:=
50px" class=3D"mceBlockContainer" align=3D"center" valign=3D"top"><div dat=
a-block-id=3D"12" class=3D"mceText" id=3D"dataBlockId-12" style=3D"display=
:inline-block;width:100%"><p style=3D"text-align: center;" class=3D"last-c=
hild"><em><span style=3D"color:#94a3b8;"><span style=3D"font-size: 16px">C=
opyright (C) CloudTalk. All rights reserved.</span></span></em><span style=
=3D"color:#94a3b8;"><span style=3D"font-size: 16px"><br /></span>Want to c=
hange how you receive these emails?<br />You can </span><a href=3D"https:/=
/cloudtalk.us14.list-manage.com/profile?u=3Dbbcbcf497c77cd0f9eab0fb21&id=
=3Dca9b1c3eb9&e=3Dbfaf7fa740&c=3Da8a557534f" style=3D"color: #94a3b8;"><stro=
ng><span style=3D"text-decoration:underline;">update your preferences</spa=
n></strong></a><span style=3D"color:#94a3b8;"> or </span><a href=3D"https:=
//cloudtalk.us14.list-manage.com/unsubscribe?u=3Dbbcbcf497c77cd0f9eab0fb21=
&id=3Dca9b1c3eb9&e=3Dbfaf7fa740&c=3Da8a557534f" style=3D"color: #94a3b8;"><s=
trong><span style=3D"text-decoration:underline;">unsubscribe</span></stron=
g></a><strong><span style=3D"color:#94a3b8;">.</span></strong></p></div></=
td></tr><tr><td class=3D"mceLayoutContainer" align=3D"center" valign=3D"to=
p"><table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0=
" width=3D"100%" role=3D"presentation" data-block-id=3D"-2"><tbody><tr cla=
ss=3D"mceRow"><td style=3D"background-position:center;background-repeat:no=
-repeat;background-size:cover;padding-top:0px;padding-bottom:0px" valign=
=3D"top"><table border=3D"0" cellpadding=3D"0" cellspacing=3D"24" width=3D=
"100%" role=3D"presentation"><tbody></tbody></table></td></tr></tbody></ta=
ble></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody>=
</table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tb=
ody></table></td></tr></tbody></table></td></tr></tbody></table>
</td>
</tr>
</tbody></table>
</center>
<img src=3D"https://cloudtalk.us14.list-manage.com/track/open.php?u=3Dbbcb=
cf497c77cd0f9eab0fb21&id=3Da8a557534f&e=3Dbfaf7fa740" height=3D"1" width=
=3D"1" alt=3D""></body></html>
--_----------=_MCPart_1882265560--