OwlCyberSecurity - MANAGER

Edit File: 1697559878.M779115P2675675.server121.web-hosting.com,S=24871,W=25429:2,

Envelope-to: suzana@digitalaesthetics.org
Delivery-date: Tue, 17 Oct 2023 12:24:38 -0400
Date: Tue, 17 Oct 2023 16:24:33 +0000
From: Wondershare <customer_service@wondershare.com>
Reply-To: Wondershare <customer_service@wondershare.com>
To: Visitor 89650850 <suzana@digitalaesthetics.org>
Message-ID: <LJ9V75LMMJN_652eb541577b4_4b46a05201ad_sprut@zendesk.com>
In-Reply-To: <LJ9V75LMMJN@zendesk.com>
Subject: [Wondershare] Re: Conversation with Visitor 89650850
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##- Please type your reply above this line -##

Your request (3149342) has been updated. To add additional comments, repl=
y to this email.----------------------------------------------

Ronn, Oct 18, 2023, 00:24 GMT+8

Hi there,

Thanks for contacting us. This is Ronn from the Wondershare Support team.=
 I'd be glad to be of service.

My apologies for any inconvenience. This is a follow-up email regarding y=
our previous chat with us.

Regarding your concern, please be informed that failure to cancel the aut=
o-renew before the deduction date does not comply with our refund policy.=
 The cancelation should be done before the renewal date and not on the da=
te or the day after the deduction if you want to stop the automatic renew=
al fee. A notification email would be sent to you 14 and 7 days ahead of =
the deduction date. The auto subscription can be canceled at any time bef=
ore the deduction time.

Here is the refund policy for reference.
https://www.wondershare.com/refund-policy.html

You may refer to the steps below on how to cancel the auto-renewal of any=
 active subscriptions to make sure that there will be no recurring charge=
s on your account in the future. Kindly note that once you cancel the aut=
o-renewal, you'd still be able to use the license up until it expires.

Step1: Sign in to https://accounts.wondershare.com/web/subscription.

Step2: Select My Subscription, under the plan you'd like to cancel, click=
 Manage plan.

Step3: Select Cancel Subscription.

Step4: Choose the reason for cancellation, and then select Continue.

Step5: Follow the on-screen instructions to complete your cancellation.

Your kind understanding and support would be greatly appreciated!

Should you have further questions or inquiries, please don't hesitate to =
contact us back or you may visit our self-help guide from this link: http=
s://support.wondershare.com/how-tos/wondershare/

Stay safe!

Best Regards,
Ronn
Customer Service Team

--------------------------------
This email is a service from Wondershare.

[LJ9V75-LMMJN]=

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ne -##</div>
  <p dir=3D"ltr">Your request (3149342) has been updated. To add addition=
al comments, reply to this email.</p><div style=3D"margin-top: 25px" data=
-version=3D"2"><table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" =
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e: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; =
color:#1b1d1e;" dir=3D"ltr">                                             =
   <strong>Ronn</strong> (Wondershare)                                   =
       </p>            <p style=3D"font-family:'Lucida Grande','Lucida Sa=
ns Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; lin=
e-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bb=
bbbb;" dir=3D"ltr">              Oct 18, 2023, 00:24 GMT+8            </p=
>                                    <div class=3D"zd-comment" dir=3D"aut=
o" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Hi there,<=
br>&nbsp;<br>Thanks for contacting us. This is Ronn from the Wondershare =
Support team. I'd be glad to be of service.<br>&nbsp;<br>My apologies for=
 any inconvenience. This is a follow-up email regarding your previous cha=
t with us.<br>&nbsp;<br>Regarding your concern, please be informed that f=
ailure to cancel the auto-renew before the deduction date does not comply=
 with our refund policy. The cancelation should be done before the renewa=
l date and not on the date or the day after the deduction if you want to =
stop the automatic renewal fee. A notification email would be sent to you=
 14 and 7 days ahead of the deduction date. The auto subscription can be =
canceled at any time before the deduction time.<br>&nbsp;<br>Here is the =
refund policy for reference.<br><a rel=3D"noopener noreferrer" href=3D"ht=
tps://www.wondershare.com/refund-policy.html">https://www.wondershare.com=
/refund-policy.html</a>&nbsp;<br>&nbsp;<br>You may refer to the steps bel=
ow on how to cancel the auto-renewal of any active subscriptions to make =
sure that there will be no recurring charges on your account in the futur=
e. Kindly note that once you cancel the auto-renewal, you'd still be able=
 to use the license up until it expires.<br>&nbsp;<br>Step1: Sign in to <=
a rel=3D"noopener noreferrer" href=3D"https://accounts.wondershare.com/we=
b/subscription">https://accounts.wondershare.com/web/subscription</a>.&nb=
sp;<br>&nbsp;<br>Step2: Select My Subscription, under the plan you'd like=
 to cancel, click Manage plan.<br>&nbsp;<br>Step3: Select Cancel Subscrip=
tion.<br>&nbsp;<br>Step4: Choose the reason for cancellation, and then se=
lect Continue.<br>&nbsp;<br>Step5: Follow the on-screen instructions to c=
omplete your cancellation.<br>&nbsp;<br>Your kind understanding and suppo=
rt would be greatly appreciated!<br>&nbsp;<br>Should you have further que=
stions or inquiries, please don't hesitate to contact us back or you may =
visit our self-help guide from this link: <a rel=3D"noopener noreferrer" =
href=3D"https://support.wondershare.com/how-tos/wondershare/">https://sup=
port.wondershare.com/how-tos/wondershare/</a>&nbsp;<br>&nbsp;<br>Stay saf=
e!<br>&nbsp;<br><div class=3D"signature"><p dir=3D"ltr" style=3D"color: #=
2b2e2f; line-height: 22px; margin: 15px 0">Best Regards,<br>
Ronn<br>
Customer Service Team</p></div></div><p dir=3D"ltr">                     =
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