OwlCyberSecurity - MANAGER

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Envelope-to: suzana@digitalaesthetics.org
Delivery-date: Thu, 19 Oct 2023 13:02:52 -0400
Date: Thu, 19 Oct 2023 17:02:40 +0000
From: Wondershare <customer_service@wondershare.com>
Reply-To: Wondershare <customer_service@wondershare.com>
To: Visitor 89650850 <suzana@digitalaesthetics.org>
Message-ID: <LJ9V75LMMJN_65316130a570_3b46a09790f4_sprut@zendesk.com>
In-Reply-To: <LJ9V75LMMJN@zendesk.com>
 <LJ9V75LMMJN_652eb541577b4_4b46a05201ad_sprut@zendesk.com>
Subject: #3149342: We Have Not Heard From You For Sometime
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----==_mimepart_6531613040aad_3b46a0979198
Content-Type: text/plain;
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Content-Transfer-Encoding: quoted-printable

##- Please type your reply above this line -##

Dear customer,

I hope you are having a great day!

We would just like to help in resolving your concern as we haven't heard =
from you since our last email. =

To further assist you, kindly provide the needed details for us to addres=
s your concern in the most efficient way possible. Otherwise, your case w=
ill be automatically tagged as "Closed" in 5 days. Your response is highl=
y appreciated.

Please ignore this email if the issue has been solved. Thank you.

Here's a reminder of what this email was about: =

----------------------------------------------

Ronn, Oct 18, 2023, 00:24 GMT+8

Hi there,

Thanks for contacting us. This is Ronn from the Wondershare Support team.=
 I'd be glad to be of service.

My apologies for any inconvenience. This is a follow-up email regarding y=
our previous chat with us.

Regarding your concern, please be informed that failure to cancel the aut=
o-renew before the deduction date does not comply with our refund policy.=
 The cancelation should be done before the renewal date and not on the da=
te or the day after the deduction if you want to stop the automatic renew=
al fee. A notification email would be sent to you 14 and 7 days ahead of =
the deduction date. The auto subscription can be canceled at any time bef=
ore the deduction time.

Here is the refund policy for reference.
https://www.wondershare.com/refund-policy.html

You may refer to the steps below on how to cancel the auto-renewal of any=
 active subscriptions to make sure that there will be no recurring charge=
s on your account in the future. Kindly note that once you cancel the aut=
o-renewal, you'd still be able to use the license up until it expires.

Step1: Sign in to https://accounts.wondershare.com/web/subscription.

Step2: Select My Subscription, under the plan you'd like to cancel, click=
 Manage plan.

Step3: Select Cancel Subscription.

Step4: Choose the reason for cancellation, and then select Continue.

Step5: Follow the on-screen instructions to complete your cancellation.

Your kind understanding and support would be greatly appreciated!

Should you have further questions or inquiries, please don't hesitate to =
contact us back or you may visit our self-help guide from this link: http=
s://support.wondershare.com/how-tos/wondershare/

Stay safe!

Best Regards,
Ronn
Customer Service Team

--------------------------------
This email is a service from Wondershare.

[LJ9V75-LMMJN]=

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  <div style=3D"color: #b5b5b5;">##- Please type your reply above this li=
ne -##</div>
  <p dir=3D"ltr">Dear customer,</p><p dir=3D"ltr">I hope you are having a=
 great day!</p><p dir=3D"ltr">We would just like to help in resolving you=
r concern as we haven't heard from you since our last email. </p><p dir=3D=
"ltr">To further assist you, kindly provide the needed details for us to =
address your concern in the most efficient way possible. Otherwise, your =
case will be automatically tagged as "Closed" in 5 days. Your response is=
 highly appreciated.</p><p dir=3D"ltr">Please ignore this email if the is=
sue has been solved. Thank you.</p><p dir=3D"ltr">Here's a reminder of wh=
at this email was about: </p><p dir=3D"ltr"> </p><div style=3D"margin-top=
: 25px" data-version=3D"2"><table width=3D"100%" cellpadding=3D"0" cellsp=
acing=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <td width=
=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;">    =
  <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" =
style=3D"table-layout:fixed;" role=3D"presentation">        <tbody><tr>  =
                    <td valign=3D"top" style=3D"padding: 0 15px 0 15px; w=
idth: 40px;">              <img width=3D"40" height=3D"40" alt=3D"" style=
=3D"height: auto; line-height: 100%; outline: none; text-decoration: none=
; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px=
;" src=3D"https://wondershare.zendesk.com/images/2016/default-avatar-80.p=
ng">            </td>                    <td width=3D"100%" style=3D"padd=
ing: 0; margin: 0;" valign=3D"top">            <p style=3D"font-family:'L=
ucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-ser=
if; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; =
padding: 0; color:#1b1d1e;" dir=3D"ltr">                                 =
               <strong>Ronn</strong> (Wondershare)                       =
                   </p>            <p style=3D"font-family:'Lucida Grande=
','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-siz=
e: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: =
0; color:#bbbbbb;" dir=3D"ltr">              Oct 18, 2023, 00:24 GMT+8   =
         </p>                                    <div class=3D"zd-comment=
" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0=
">Hi there,<br>&nbsp;<br>Thanks for contacting us. This is Ronn from the =
Wondershare Support team. I'd be glad to be of service.<br>&nbsp;<br>My a=
pologies for any inconvenience. This is a follow-up email regarding your =
previous chat with us.<br>&nbsp;<br>Regarding your concern, please be inf=
ormed that failure to cancel the auto-renew before the deduction date doe=
s not comply with our refund policy. The cancelation should be done befor=
e the renewal date and not on the date or the day after the deduction if =
you want to stop the automatic renewal fee. A notification email would be=
 sent to you 14 and 7 days ahead of the deduction date. The auto subscrip=
tion can be canceled at any time before the deduction time.<br>&nbsp;<br>=
Here is the refund policy for reference.<br><a rel=3D"noopener noreferrer=
" href=3D"https://www.wondershare.com/refund-policy.html">https://www.won=
dershare.com/refund-policy.html</a>&nbsp;<br>&nbsp;<br>You may refer to t=
he steps below on how to cancel the auto-renewal of any active subscripti=
ons to make sure that there will be no recurring charges on your account =
in the future. Kindly note that once you cancel the auto-renewal, you'd s=
till be able to use the license up until it expires.<br>&nbsp;<br>Step1: =
Sign in to <a rel=3D"noopener noreferrer" href=3D"https://accounts.wonder=
share.com/web/subscription">https://accounts.wondershare.com/web/subscrip=
tion</a>.&nbsp;<br>&nbsp;<br>Step2: Select My Subscription, under the pla=
n you'd like to cancel, click Manage plan.<br>&nbsp;<br>Step3: Select Can=
cel Subscription.<br>&nbsp;<br>Step4: Choose the reason for cancellation,=
 and then select Continue.<br>&nbsp;<br>Step5: Follow the on-screen instr=
uctions to complete your cancellation.<br>&nbsp;<br>Your kind understandi=
ng and support would be greatly appreciated!<br>&nbsp;<br>Should you have=
 further questions or inquiries, please don't hesitate to contact us back=
 or you may visit our self-help guide from this link: <a rel=3D"noopener =
noreferrer" href=3D"https://support.wondershare.com/how-tos/wondershare/"=
>https://support.wondershare.com/how-tos/wondershare/</a>&nbsp;<br>&nbsp;=
<br>Stay safe!<br>&nbsp;<br><div class=3D"signature"><p dir=3D"ltr" style=
=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0">Best Regards,<br>
Ronn<br>
Customer Service Team</p></div></div><p dir=3D"ltr">                     =
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