OwlCyberSecurity - MANAGER
Edit File: 1698343303.M30302P3886119.server121.web-hosting.com,S=25453,W=26020:2,
Return-Path: <customer_service@wondershare.com> Delivered-To: suzana@digitalaesthetics.org Received: from server121.web-hosting.com by server121.web-hosting.com with LMTP id KD6xAYepOmUnTDsA5zEO8g (envelope-from <customer_service@wondershare.com>) for <suzana@digitalaesthetics.org>; Thu, 26 Oct 2023 14:01:43 -0400 Return-path: <customer_service@wondershare.com> Envelope-to: suzana@digitalaesthetics.org Delivery-date: Thu, 26 Oct 2023 14:01:43 -0400 Received: from [63.250.43.69] (port=16432 helo=asp-relay-shared.jellyfish.systems) by server121.web-hosting.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.96.1) (envelope-from <customer_service@wondershare.com>) id 1qw4fu-00GLSn-2h for suzana@digitalaesthetics.org; Thu, 26 Oct 2023 14:01:42 -0400 Authentication-Results: asp-relay-shared.jellyfish.systems; dkim=pass header.d=zendesk.com header.s=zendesk1 header.b=IVZJwGNg; dmarc=pass (policy=none) header.from=wondershare.com; spf=pass (asp-relay-shared.jellyfish.systems: domain of customer_service@wondershare.com designates 103.151.192.5 as permitted sender) smtp.mailfrom=customer_service@wondershare.com Received: from outbyoip5.pod25.apne1.zdsys.com (outbyoip5.pod25.apne1.zdsys.com [103.151.192.5]) (using TLSv1.3 with cipher TLS_AES_256_GCM_SHA384 (256/256 bits) key-exchange X25519 server-signature RSA-PSS (2048 bits) server-digest SHA256) (No client certificate requested) by asp-relay-shared.jellyfish.systems (Postfix) with ESMTPS id 4SGYX53KhkzFydb for <suzana@digitalaesthetics.org>; Thu, 26 Oct 2023 18:01:41 +0000 (UTC) Received: from zendesk.com (unknown [10.221.181.169]) by outbyoip5.pod25.apne1.zdsys.com (Postfix) with ESMTP id 4SGYX42Cpnz14K34; Thu, 26 Oct 2023 18:01:40 +0000 (UTC) Date: Thu, 26 Oct 2023 18:01:40 +0000 From: Wondershare <customer_service@wondershare.com> Reply-To: Wondershare <customer_service@wondershare.com> To: Visitor 89650850 <suzana@digitalaesthetics.org> Message-ID: <LJ9V75LMMJN_653aa983e88c8_3c468c992020_sprut@zendesk.com> In-Reply-To: <LJ9V75LMMJN@zendesk.com> <LJ9V75LMMJN_652eb541577b4_4b46a05201ad_sprut@zendesk.com> Subject: Request #3149342: How would you rate the support you received? 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How would you rate the response provid= ed by the customer service representative?=0D =0D <a href=3D"https://wondershare.zendesk.com/requests/3149342/satisfaction/= new/3caVNjEGvaYPpqC1ZWfoewhKm?locale=3D1&intention=3D16">Good, I'm Satisf= ied</a>=0D =0D <a href=3D"https://wondershare.zendesk.com/requests/3149342/satisfaction/= new/3caVNjEGvaYPpqC1ZWfoewhKm?locale=3D1">Bad, I'm Unsatisfied</a>=0D =0D Here's a reminder of what this request was about: =0D =0D ----------------------------------------------=0D =0D Ronn, Oct 18, 2023, 00:24 GMT+8=0D =0D Hi there,=0D =0D Thanks for contacting us. This is Ronn from the Wondershare Support team.= I'd be glad to be of service.=0D =0D My apologies for any inconvenience. This is a follow-up email regarding y= our previous chat with us.=0D =0D Regarding your concern, please be informed that failure to cancel the aut= o-renew before the deduction date does not comply with our refund policy.= The cancelation should be done before the renewal date and not on the da= te or the day after the deduction if you want to stop the automatic renew= al fee. A notification email would be sent to you 14 and 7 days ahead of = the deduction date. The auto subscription can be canceled at any time bef= ore the deduction time.=0D =0D Here is the refund policy for reference.=0D https://www.wondershare.com/refund-policy.html=0D =0D You may refer to the steps below on how to cancel the auto-renewal of any= active subscriptions to make sure that there will be no recurring charge= s on your account in the future. Kindly note that once you cancel the aut= o-renewal, you'd still be able to use the license up until it expires.=0D= =0D Step1: Sign in to https://accounts.wondershare.com/web/subscription.=0D =0D Step2: Select My Subscription, under the plan you'd like to cancel, click= Manage plan.=0D =0D Step3: Select Cancel Subscription.=0D =0D Step4: Choose the reason for cancellation, and then select Continue.=0D =0D Step5: Follow the on-screen instructions to complete your cancellation.=0D= =0D Your kind understanding and support would be greatly appreciated!=0D =0D Should you have further questions or inquiries, please don't hesitate to = contact us back or you may visit our self-help guide from this link: http= s://support.wondershare.com/how-tos/wondershare/=0D =0D Stay safe!=0D =0D =0D Best Regards,=0D Ronn=0D Customer Service Team =C2=A0=0D =0D --------------------------------=0D This email is a service from Wondershare.=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D [LJ9V75-LMMJN]= ----==_mimepart_653aa9842b685_3c468c992122 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable <!DOCTYPE html><html><head> <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8= "> <style type=3D"text/css"> table td { border-collapse: collapse; } body[dir=3Drtl] .directional_text_wrapper { direction: rtl; unicode-b= idi: embed; } </style> <style type=3D"text/css"> @media only screen and (max-width: 768px) { .simplified-email-footer .namecard { display: block; min-width: 100%; padding: 0 0 16px 0; } .simplified-email-footer .content { padding: 16px; } } </style> </head> <body lang=3D"en-us" style=3D"width: 100%!important;margin: 0;padding: 0;= "> <div style=3D"padding: 10px; line-height: 1.5; font-family: 'Lucida Grand= e',Verdana,Arial,sans-serif; font-size: 12px; color:#444444;"> <div style=3D"color: #b5b5b5;">##- Please type your reply above this li= ne -##</div> <p dir=3D"ltr">Dear customer, </p><p dir=3D"ltr">Thanks for contacting = Wondershare. How would you rate the response provided by the customer ser= vice representative?</p><p dir=3D"ltr"><a href=3D"https://wondershare.zen= desk.com/requests/3149342/satisfaction/new/3caVNjEGvaYPpqC1ZWfoewhKm?loca= le=3D1&intention=3D16">Good, I'm Satisfied</a></p><p dir=3D"ltr"><a h= ref=3D"https://wondershare.zendesk.com/requests/3149342/satisfaction/new/= 3caVNjEGvaYPpqC1ZWfoewhKm?locale=3D1">Bad, I'm Unsatisfied</a></p><p dir=3D= "ltr">Here's a reminder of what this request was about: </p><p dir=3D"ltr= "></p><div style=3D"margin-top: 25px" data-version=3D"2"><table width=3D"= 100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentati= on"> <tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-= top: 1px dotted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" c= ellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"prese= ntation"> <tbody><tr> <td valign=3D"top" styl= e=3D"padding: 0 15px 0 15px; width: 40px;"> <img width=3D"40= " height=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outlin= e: none; text-decoration: none; -webkit-border-radius: 5px; -moz-border-r= adius: 5px; border-radius: 5px;" src=3D"https://wondershare.zendesk.com/i= mages/2016/default-avatar-80.png"> </td> <t= d width=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> = <p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida= Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; mar= gin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> = <strong>Ronn</strong> (Wonde= rshare) </p> <p style= =3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verda= na,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: = 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> = Oct 18, 2023, 00:24 GMT+8 </p> = <div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; lin= e-height: 22px; margin: 15px 0">Hi there,<br> <br>Thanks for contact= ing us. This is Ronn from the Wondershare Support team. I'd be glad to be= of service.<br> <br>My apologies for any inconvenience. This is a f= ollow-up email regarding your previous chat with us.<br> <br>Regardi= ng your concern, please be informed that failure to cancel the auto-renew= before the deduction date does not comply with our refund policy. The ca= ncelation should be done before the renewal date and not on the date or t= he day after the deduction if you want to stop the automatic renewal fee.= A notification email would be sent to you 14 and 7 days ahead of the ded= uction date. The auto subscription can be canceled at any time before the= deduction time.<br> <br>Here is the refund policy for reference.<br= ><a rel=3D"noopener noreferrer" href=3D"https://www.wondershare.com/refun= d-policy.html">https://www.wondershare.com/refund-policy.html</a> <b= r> <br>You may refer to the steps below on how to cancel the auto-re= newal of any active subscriptions to make sure that there will be no recu= rring charges on your account in the future. Kindly note that once you ca= ncel the auto-renewal, you'd still be able to use the license up until it= expires.<br> <br>Step1: Sign in to <a rel=3D"noopener noreferrer" h= ref=3D"https://accounts.wondershare.com/web/subscription">https://account= s.wondershare.com/web/subscription</a>. <br> <br>Step2: Select = My Subscription, under the plan you'd like to cancel, click Manage plan.<= br> <br>Step3: Select Cancel Subscription.<br> <br>Step4: Choos= e the reason for cancellation, and then select Continue.<br> <br>Ste= p5: Follow the on-screen instructions to complete your cancellation.<br>&= nbsp;<br>Your kind understanding and support would be greatly appreciated= !<br> <br>Should you have further questions or inquiries, please don= 't hesitate to contact us back or you may visit our self-help guide from = this link: <a rel=3D"noopener noreferrer" href=3D"https://support.wonders= hare.com/how-tos/wondershare/">https://support.wondershare.com/how-tos/wo= ndershare/</a> <br> <br>Stay safe!<br> <br><div class=3D"s= ignature"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; marg= in: 15px 0">Best Regards,<br> Ronn<br> Customer Service Team</p></div></div><p dir=3D"ltr"> = </p></td> </tr> </tbody></table> </td> </tr></tbody></ta= ble></div> </div> <div style=3D"padding: 10px; line-height: 1.5; font-family: 'Lucida Grand= e',Verdana,Arial,sans-serif; font-size: 12px; color: #aaaaaa; margin: 10p= x 0 14px 0; padding-top: 10px; border-top: 1px solid #eeeeee;"> This email is a service from Wondershare. Delivered by <a href=3D"https= ://www.zendesk.com/support/?utm_campaign=3Dtext&utm_content=3DWonders= hare&utm_medium=3Dpoweredbyzendesk&utm_source=3Demail-notificatio= n" style=3D"color:black;" target=3D"_blank">Zendesk</a> </div> <!-- footer start --> <table align=3D"left" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" ro= le=3D"presentation" style=3D"background-color:#000000;width:600px;max-wid= th:600px;color: #FFFFFF;font-size: 16px;"> <tbody><tr> <td align=3D"left" style=3D"width: 252px;padding: 40px 0 40px 60px;co= lor:#FFFFFF;font-size: 22px;font-weight: 700;line-height: 48px;">Follow u= s</td> <td align=3D"right" style=3D"padding: 40px 60px 40px 0;"> <table align=3D"right" border=3D"0" cellpadding=3D"0" cellspacing=3D= "0" role=3D"presentation" style=3D"width: 100%;max-width: 100%;"> <tbody><tr> <td align=3D"left" style=3D"width: 64px;padding: 0 16px 0 0;"> <a href=3D"https://bit.ly/3n3DIhI" target=3D"_blank" title=3D= "Facebook"> <img src=3D"https://images.wondershare.com/assets/images-co= mmon/icon-facebook-light.png" alt=3D"Facebook" width=3D"48" height=3D"48"= > </a> </td> <td align=3D"center" style=3D"width: 80px;padding: 0 16px;"> <a href=3D"https://bit.ly/39K3nca" target=3D"_blank" title=3D= "Twitter"> <img src=3D"https://images.wondershare.com/assets/images-co= mmon/icon-twitter-light.png" alt=3D"Twitter" width=3D"48" height=3D"48"> </a> </td> <td align=3D"center" style=3D"width: 80px;padding: 0 16px;"> <a href=3D"https://bit.ly/3OaSj7c" target=3D"_blank" title=3D= "Youtube"> <img src=3D"https://images.wondershare.com/assets/images-co= mmon/icon-youtube-light.png" alt=3D"TouTube" width=3D"48" height=3D"48"> </a> </td> <td align=3D"right" style=3D"width: 64px;padding: 0 0 0 16px;">= <a href=3D"https://bit.ly/3nktVUV" target=3D"_blank" title=3D= "Instagram"> <img src=3D"https://images.wondershare.com/assets/images-co= mmon/icon-instagram-light.png" alt=3D"Instagram" width=3D"48" height=3D"4= 8"> </a> </td> </tr> </tbody></table> </td> </tr> </tbody></table> <!-- footer end --> <span style=3D"color:#FFFFFF" aria-hidden=3D"true">[LJ9V75-LMMJN]</span> <div itemscope=3D"" itemtype=3D"http://schema.org/EmailMessage" style=3D"= display:none"> <div itemprop=3D"action" itemscope=3D"" itemtype=3D"http:= //schema.org/ViewAction"> <link itemprop=3D"url" href=3D"https://wonde= rshare.zendesk.com/hc/requests/3149342"> <meta itemprop=3D"name" conte= nt=3D"View ticket"> </div></div></body></html>= ----==_mimepart_653aa9842b685_3c468c992122--