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Envelope-to: suzana@digitalaesthetics.org
Delivery-date: Wed, 17 Jan 2024 12:17:43 -0500
From: Donna Weber via LinkedIn <newsletters-noreply@linkedin.com>
Message-ID: <587420264.19938720.1705511850111@lva1-app56333.prod.linkedin.com>
Subject: Do you know your customers?
MIME-Version: 1.0
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To: Suzana Vrhovac <suzana@digitalaesthetics.org>
Date: Wed, 17 Jan 2024 17:17:30 +0000 (UTC)
Require-Recipient-Valid-Since: suzana@digitalaesthetics.org; Wed, 15 Nov 2023 19:35:50 +0000
 
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X-NCJF-Version: 19

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Content-Type: text/plain;charset=UTF-8
Content-Transfer-Encoding: quoted-printable
Content-ID: text-body

Donna's Onboarding Insights

By Donna Weber

Do you know your customers? Do you know what they truly want and need? Deli=
vering digital Customer Success or giving services away for free are not al=
ways the best approach. Why it Matters PWC indicates that 86% of buyers are=
 willing to spend more for a great customer experience. And in fact, the mo=
re expensive the item is, the more they're willing to pay. When customers p=
ay for onboarding they are more willing to engage and be accountable. They =
show up. Some customers want and need a high-touch treatment. They need gui=
dance. That=E2=80=99s fine. Just make sure they pay for it. Dive Deeper Rea=
d my article How Do =E2=80=9CHappy Meals=E2=80=9D Guarantee Your Success wi=
th Customer Onboarding? https://www.taskray.com/how-do-happy-meals-guarante=
e-your-success-with-customer-onboarding/ And check out the PWC research Exp=
erience is everything: Here=E2=80=99s how to get it right https://www.pwc.c=
om/us/en/advisory-services/publications/consumer-intelligence-series/pwc-co=
nsumer-intelligence-series-customer-experience.pdf
Read More
https://www.linkedin.com/comm/pulse/do-you-know-your-customers-donna-weber-=
2b6ec?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_follow_newsletter_01%3B3R=
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X41&trk=3Deml-email_series_follow_newsletter_01-newsletter_content_preview_=
text-0-readmore_button_&trkEmail=3Deml-email_series_follow_newsletter_01-ne=
wsletter_content_preview_text-0-readmore_button_-null-du31ng~lri1px2y~2l-nu=
ll-null&eid=3Ddu31ng-lri1px2y-2l&otpToken=3DMWEwNjE4ZTUxYjJlYzFjM2IyMjQwNGV=
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A2NThiZWVlNDdiMmIyZTRiZjAxNzQ5Nzg5NGRkMzUzZDgxZjhhMSwxLDE%3D
 =20

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Share this series on LinkedInhttps://www.linkedin.com/e/v2?urlhash=3DR_Xv&u=
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----------------------------------------

This email was intended for Suzana Vrhovac (Virtual Tech Assistant  | Syste=
m strategist I Video editor)
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.search-bar .dismissable-input:hover {
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}
@media (min-width: 992px) {
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.search-bar .dismissable-input:hover {
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@media screen and (max-width: 767px) {
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.search-bar.isExpanded .base-search-bar__form {
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position: fixed;
        top: 0px;
        bottom: 0px;
        left: 0px;
        right: 0px;
        z-index: 1000;
        margin-bottom: 0px;
        height: 100%;
        background-color: #ffffff;
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.search-bar.isExpanded .switcher-tabs {
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}
}
@media screen and (max-width: 767px) {
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    height: 0px;
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.stuck .search-bar--minified-mobile .search-bar__placeholder {
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}
@media (max-width: 767px) {
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}
@media (max-width: 767px) {
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    top: 158px;
    left: 0px;
    width: 100vw;
    min-width: 100vw;
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}
@media (max-width: 767px) {
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}
@media (max-width: 767px) {
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}
@media (max-width: 767px) {
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    margin-right: -16px;
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}
@media (min-width: 768px) and (max-width: 991px) {
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    margin-right: -16px;
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}
@media (max-width: 767px) {
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    padding-right: 16px;
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}
@media (min-width: 768px) and (max-width: 991px) {
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    margin-right: -16px;
    padding-left: 16px;
    padding-right: 16px;
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}
@media (min-width: 992px) {
  .filter .collapsible-dropdown__list {
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}
@media (forced-colors: active) {
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}
@media (-ms-high-contrast: active), (forced-colors: active) {
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.contribution-list .\!contribution {
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}
@media (min-width: 992px) {
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.\!contribution .left__border.left__border--show {
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}
@media (min-width: 576px) {
  .article-segment__cta-container {
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    align-items: center;
    justify-content: flex-end;
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}
@media (min-width: 992px) {
  .article-segment__cta-container {
    flex-direction: row;
    align-items: center;
    justify-content: flex-start;
  }
}
@media (max-width: 575px) {
  .load-more__cta ~ .total-count::before {
    content: none;
  }
}
@media (max-width: 640px) {
  #modal-delete-confirmation .modal__footer {
    border-style: none;
  }
}
@media (min-width: 992px) {
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    flex-direction: row;
  }
}
@media (max-width: 991px) {
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    max-height: fit-content;
  }
}
@media (max-width: 991px) {
  .base-template.x-article-base-page {
    max-height: fit-content;
    overflow-y: auto;
  }

.base-template.x-article-base-page .base-template__panel {
    width: auto;
    border-width: 0;
    border-style: none;
  }
}
@media (min-width: 992px) {
  .focus-page.x-article-focus-page .focus-page__core-rail {
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  }
}
@media (max-width: 767px) {
  .base-card .duration {
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    font-weight: 400;
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}
@media (max-width: 767px) {
  .hide-on-mobile {
    display: none;
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}
@media (max-width: 767px) {
  .social-action-bar__button {
    flex-direction: row;
    font-size: 14px;
    color: rgba(0, 0, 0, 0.6);
  }
}
@media (max-width: 767px) {
  .social-action-bar__icon--svg {
    margin: 0px;
    height: 24px;
    width: 24px;
  }

.social-action-bar__button-text {
    padding-left: 4px;
  }
}
@media screen and (max-width: 767px) {
  .social-action-bar .social-action-bar__button--transcript {
    flex-direction: column;
    padding-top: 4px;
    padding-bottom: 4px;
    font-size: 12px;
  }

.social-action-bar .social-action-bar__icon--transcript {
    margin-right: 0px !important;
    margin-bottom: 4px !important;
  }

.social-action-bar__button-text {
    padding-left: 0px !important;
  }
}
@media only screen and (min-width: 30.06em) {
  .card-cta-container-mobile {
    display: none !important;
    width: 0 !important;
    height: 0 !important;
    overflow: hidden !important;
    visibility: hidden !important;
  }

.card-cta-container-desktop {
    display: block !important;
    width: auto !important;
    height: auto !important;
    visibility: visible !important;
    overflow: visible !important;
  }
}
@media (min-width: 576px) {
  .xs\:left-\[-56px\] {
    left: -56px;
  }

.xs\:top-0 {
    top: 0px;
  }

.xs\:left-\[-52px\] {
    left: -52px;
  }
}
@media (min-width: 768px) {
  .sm\:m-0 {
    margin: 0px;
  }

.sm\:w-screen {
    width: 100vw;
  }

.sm\:flex-row {
    flex-direction: row;
  }

.sm\:pl-0\.5 {
    padding-left: 4px;
  }

.sm\:pl-0 {
    padding-left: 0px;
  }

.sm\:text-sm {
    font-size: 14px;
  }
}
@media (min-width: 992px) {
  .md\:absolute {
    position: absolute;
  }

.md\:\!absolute {
    position: absolute !important;
  }

.md\:btn-md {
    height: min-content;
    min-height: 48px;
    border-radius: 24px;
    padding-top: 12px;
    padding-bottom: 12px;
    padding-left: 24px;
    padding-right: 24px;
    text-align: center;
    font-size: 16px;
    font-weight: 600;
    line-height: 1.25;
  }

.md\:btn-md,
.md\:btn-md:visited,
.md\:btn-md:focus {
    cursor: pointer;
    text-decoration-line: none;
  }

.md\:left-0 {
    left: 0px;
  }

.md\:right-0 {
    right: 0px;
  }

.md\:left-\[-52px\] {
    left: -52px;
  }

.md\:left-\[-60px\] {
    left: -60px;
  }

.md\:left-\[-53px\] {
    left: -53px;
  }

.md\:right-\[19px\] {
    right: 19px;
  }

.md\:left-\[-44px\] {
    left: -44px;
  }

.md\:btn-md,
.md\:btn-md:visited,
.md\:btn-md:focus {
    cursor: pointer;
    text-decoration-line: none;
  }

.md\:btn-md:hover,
.md\:btn-md:visited:hover {
    text-decoration-line: none;
  }

.md\:btn-md:disabled {
    cursor: not-allowed;
  }

.md\:m-3 {
    margin: 24px;
  }

.md\:mt-0 {
    margin-top: 0px;
  }

.md\:mt-4 {
    margin-top: 32px;
  }

.md\:mr-4 {
    margin-right: 32px;
  }

.md\:mb-8 {
    margin-bottom: 64px;
  }

.md\:mb-0 {
    margin-bottom: 0px;
  }

.md\:ml-\[-41px\] {
    margin-left: -41px;
  }

.md\:-ml-1 {
    margin-left: -8px;
  }

.md\:mr-0 {
    margin-right: 0px;
  }

.md\:mr-6 {
    margin-right: 48px;
  }

.md\:ml-1 {
    margin-left: 8px;
  }

.md\:ml-\[-12px\] {
    margin-left: -12px;
  }

.md\:block {
    display: block;
  }

.md\:flex {
    display: flex;
  }

.md\:inline-flex {
    display: inline-flex;
  }

.md\:h-56 {
    height: 448px;
  }

.md\:h-4 {
    height: 32px;
  }

.md\:w-full {
    width: 100%;
  }

.md\:w-1\/2 {
    width: 50%;
  }

.md\:w-4 {
    width: 32px;
  }

.md\:w-\[452px\] {
    width: 452px;
  }

.md\:w-\[calc\(100\%\+44px\)\] {
    width: calc(100% + 44px);
  }

.md\:w-\[calc\(50\%-40px\)\] {
    width: calc(50% - 40px);
  }

.md\:w-\[500px\] {
    width: 500px;
  }

.md\:flex-1 {
    flex: 1 1 0%;
  }

.md\:items-center {
    align-items: center;
  }

.md\:justify-center {
    justify-content: center;
  }

.md\:self-auto {
    align-self: auto;
  }

.md\:overflow-x-hidden {
    overflow-x: hidden;
  }

.md\:py-4 {
    padding-top: 32px;
    padding-bottom: 32px;
  }

.md\:px-6 {
    padding-left: 48px;
    padding-right: 48px;
  }

.md\:px-4 {
    padding-left: 32px;
    padding-right: 32px;
  }

.md\:px-3 {
    padding-left: 24px;
    padding-right: 24px;
  }

.md\:py-1\.5 {
    padding-top: 12px;
    padding-bottom: 12px;
  }

.md\:py-1 {
    padding-top: 8px;
    padding-bottom: 8px;
  }

.md\:pt-4 {
    padding-top: 32px;
  }

.md\:pb-6 {
    padding-bottom: 48px;
  }

.md\:pr-\[320px\] {
    padding-right: 320px;
  }

.md\:pr-\[88px\] {
    padding-right: 88px;
  }

.md\:pt-0 {
    padding-top: 0px;
  }

.md\:pl-\[32px\] {
    padding-left: 32px;
  }

.md\:pl-\[41px\] {
    padding-left: 41px;
  }

.md\:pt-6 {
    padding-top: 48px;
  }

.md\:pb-\[200px\] {
    padding-bottom: 200px;
  }

.md\:pt-1 {
    padding-top: 8px;
  }

.md\:text-md {
    font-size: 16px;
  }
}
@media (min-width: 1200px) {
  .lg\:\!absolute {
    position: absolute !important;
  }

.lg\:btn-md {
    height: min-content;
    min-height: 48px;
    border-radius: 24px;
    padding-top: 12px;
    padding-bottom: 12px;
    padding-left: 24px;
    padding-right: 24px;
    text-align: center;
    font-size: 16px;
    font-weight: 600;
    line-height: 1.25;
  }

.lg\:btn-md,
.lg\:btn-md:visited,
.lg\:btn-md:focus {
    cursor: pointer;
    text-decoration-line: none;
  }

.lg\:top-0\.5 {
    top: 4px;
  }

.lg\:top-0 {
    top: 0px;
  }

.lg\:left-\[-48px\] {
    left: -48px;
  }

.lg\:btn-md,
.lg\:btn-md:visited,
.lg\:btn-md:focus {
    cursor: pointer;
    text-decoration-line: none;
  }

.lg\:left-\[-58px\] {
    left: -58px;
  }

.lg\:right-\[8px\] {
    right: 8px;
  }

.lg\:left-\[-56px\] {
    left: -56px;
  }

.lg\:btn-md:hover,
.lg\:btn-md:visited:hover {
    text-decoration-line: none;
  }

.lg\:btn-md:disabled {
    cursor: not-allowed;
  }

.lg\:my-6 {
    margin-top: 48px;
    margin-bottom: 48px;
  }

.lg\:ml-\[-33px\] {
    margin-left: -33px;
  }

.lg\:mb-2 {
    margin-bottom: 16px;
  }

.lg\:ml-\[10px\] {
    margin-left: 10px;
  }

.lg\:ml-1 {
    margin-left: 8px;
  }

.lg\:mb-0 {
    margin-bottom: 0px;
  }

.lg\:ml-0 {
    margin-left: 0px;
  }

.lg\:block {
    display: block;
  }

.lg\:flex {
    display: flex;
  }

.lg\:inline-flex {
    display: inline-flex;
  }

.lg\:hidden {
    display: none;
  }

.lg\:h-\[20px\] {
    height: 20px;
  }

.lg\:h-4 {
    height: 32px;
  }

.lg\:h-6 {
    height: 48px;
  }

.lg\:w-\[20px\] {
    width: 20px;
  }

.lg\:w-4 {
    width: 32px;
  }

.lg\:w-\[calc\(100\%\+56px\)\] {
    width: calc(100% + 56px);
  }

.lg\:w-6 {
    width: 48px;
  }

.lg\:w-\[calc\(50\%-32px\)\] {
    width: calc(50% - 32px);
  }

.lg\:max-w-x-article-width {
    max-width: 816px;
  }

.lg\:flex-col {
    flex-direction: column;
  }

.lg\:items-center {
    align-items: center;
  }

.lg\:pl-\[40px\] {
    padding-left: 40px;
  }

.lg\:pr-1 {
    padding-right: 8px;
  }

.lg\:pl-\[41px\] {
    padding-left: 41px;
  }

.lg\:pl-\[33px\] {
    padding-left: 33px;
  }

.lg\:text-display-lg {
    font-size: 48px;
  }

.lg\:text-lg {
    font-size: 20px;
  }

.lg\:text-md {
    font-size: 16px;
  }

.lg\:text-sm {
    font-size: 14px;
  }
}
@media (min-width: 1440px) {
  .xl\:w-\[50px\] {
    width: 50px;
  }
}
@media (max-width: 767px) {
  .babybear\:invisible {
    visibility: hidden;
  }

.babybear\:static {
    position: static;
  }

.babybear\:right-4 {
    right: 32px;
  }

.babybear\:bottom-0 {
    bottom: 0px;
  }

.babybear\:\!-top-0\.5 {
    top: -4px !important;
  }

.babybear\:\!-top-0 {
    top: -0px !important;
  }

.babybear\:top-0\.5 {
    top: 4px;
  }

.babybear\:top-0 {
    top: 0px;
  }

.babybear\:bottom-\[120\%\] {
    bottom: 120%;
  }

.babybear\:left-3 {
    left: 24px;
  }

.babybear\:-top-1 {
    top: -8px;
  }

.babybear\:z-0 {
    z-index: 0;
  }

.babybear\:btn-sm {
    height: min-content;
    min-height: 32px;
    border-radius: 24px;
    padding-top: 7px;
    padding-bottom: 7px;
    padding-left: 16px;
    padding-right: 16px;
    text-align: center;
    font-size: 14px;
    font-weight: 600;
    line-height: 1.25;
  }

.babybear\:btn-sm,
.babybear\:btn-sm:visited,
.babybear\:btn-sm:focus {
    cursor: pointer;
    text-decoration-line: none;
  }

.babybear\:btn-sm:hover,
.babybear\:btn-sm:visited:hover {
    text-decoration-line: none;
  }

.babybear\:btn-sm:disabled {
    cursor: not-allowed;
  }

.babybear\:m-0 {
    margin: 0px;
  }

.babybear\:my-2 {
    margin-top: 16px;
    margin-bottom: 16px;
  }

.babybear\:mx-0 {
    margin-left: 0px;
    margin-right: 0px;
  }

.babybear\:mx-mobile-container-padding {
    margin-left: 16px;
    margin-right: 16px;
  }

.babybear\:mt-0 {
    margin-top: 0px;
  }

.babybear\:mt-3 {
    margin-top: 24px;
  }

.babybear\:ml-0 {
    margin-left: 0px;
  }

.babybear\:mr-0 {
    margin-right: 0px;
  }

.babybear\:mb-2 {
    margin-bottom: 16px;
  }

.babybear\:mb-0\.5 {
    margin-bottom: 4px;
  }

.babybear\:mb-0 {
    margin-bottom: 0px;
  }

.babybear\:mt-0\.5 {
    margin-top: 4px;
  }

.babybear\:mb-1 {
    margin-bottom: 8px;
  }

.babybear\:mt-\[6px\] {
    margin-top: 6px;
  }

.babybear\:ml-\[-9999px\] {
    margin-left: -9999px;
  }

.babybear\:mb-1\.5 {
    margin-bottom: 12px;
  }

.babybear\:ml-1 {
    margin-left: 8px;
  }

.babybear\:btn-secondary-emphasis {
    box-shadow: 0 0 0 1px #0a66c2;
    background-color: rgba(0, 0, 0, 0);
    color: #0a66c2;
  }

.babybear\:btn-secondary-emphasis:visited {
    box-shadow: 0 0 0 1px #0a66c2;
    background-color: rgba(0, 0, 0, 0);
    color: #0a66c2;
  }

.babybear\:btn-secondary-emphasis:focus {
    box-shadow: 0 0 0 1px #0a66c2;
    background-color: rgba(0, 0, 0, 0);
    color: #0a66c2;
  }

.babybear\:flex {
    display: flex;
  }

.babybear\:btn-secondary-emphasis {
    box-shadow: 0 0 0 1px #0a66c2;
    background-color: rgba(0, 0, 0, 0);
    color: #0a66c2;
  }

.babybear\:btn-secondary-emphasis:visited {
    box-shadow: 0 0 0 1px #0a66c2;
    background-color: rgba(0, 0, 0, 0);
    color: #0a66c2;
  }

.babybear\:btn-secondary-emphasis:focus {
    box-shadow: 0 0 0 1px #0a66c2;
    background-color: rgba(0, 0, 0, 0);
    color: #0a66c2;
  }

.babybear\:btn-secondary-emphasis:hover {
    box-shadow: 0 0 0 1px #0a66c2;
    background-color: rgba(112, 181, 249, 0.1);
    color: #004182;
  }

.babybear\:btn-secondary-emphasis:visited:hover {
    box-shadow: 0 0 0 1px #0a66c2;
    background-color: rgba(112, 181, 249, 0.1);
    color: #004182;
  }

.babybear\:btn-secondary-emphasis:active {
    box-shadow: 0 0 0 1px #004182;
    background-color: rgba(112, 181, 249, 0.2);
    color: #004182;
  }

.babybear\:btn-secondary-emphasis:disabled {
    box-shadow: 0 0 0 1px rgba(0, 0, 0, 0);
    background-color: rgba(0, 0, 0, 0.08);
    color: rgba(0, 0, 0, 0.3);
  }

.babybear\:hidden {
    display: none;
  }

.babybear\:h-\[64px\] {
    height: 64px;
  }

.babybear\:h-\[360px\] {
    height: 360px;
  }

.babybear\:h-6 {
    height: 48px;
  }

.babybear\:h-\[72px\] {
    height: 72px;
  }

.babybear\:h-4 {
    height: 32px;
  }

.babybear\:h-\[27px\] {
    height: 27px;
  }

.babybear\:h-\[1px\] {
    height: 1px;
  }

.babybear\:h-\[48px\] {
    height: 48px;
  }

.babybear\:h-auto {
    height: auto;
  }

.babybear\:h-\[180px\] {
    height: 180px;
  }

.babybear\:max-h-\[225px\] {
    max-height: 225px;
  }

.babybear\:max-h-\[400px\] {
    max-height: 400px;
  }

.babybear\:max-h-4 {
    max-height: 32px;
  }

.babybear\:max-h-\[250px\] {
    max-height: 250px;
  }

.babybear\:min-h-\[134px\] {
    min-height: 134px;
  }

.babybear\:w-1 {
    width: 8px;
  }

.babybear\:w-full {
    width: 100%;
  }

.babybear\:w-\[64px\] {
    width: 64px;
  }

.babybear\:w-fit {
    width: fit-content;
  }

.babybear\:w-\[360px\] {
    width: 360px;
  }

.babybear\:w-11\/12 {
    width: 91.666667%;
  }

.babybear\:w-\[199px\] {
    width: 199px;
  }

.babybear\:w-6 {
    width: 48px;
  }

.babybear\:w-\[27px\] {
    width: 27px;
  }

.babybear\:w-\[1px\] {
    width: 1px;
  }

.babybear\:w-\[100vw\] {
    width: 100vw;
  }

.babybear\:w-\[calc\(100\%-68px\)\] {
    width: calc(100% - 68px);
  }

.babybear\:min-w-full {
    min-width: 100%;
  }

.babybear\:max-w-md {
    max-width: 28rem;
  }

.babybear\:max-w-\[790px\] {
    max-width: 790px;
  }

.babybear\:max-w-\[32px\] {
    max-width: 32px;
  }

.babybear\:flex-none {
    flex: none;
  }

.babybear\:flex-auto {
    flex: 1 1 auto;
  }

.babybear\:flex-1 {
    flex: 1 1 0%;
  }

.babybear\:basis-0 {
    flex-basis: 0px;
  }

.babybear\:basis-1\/2 {
    flex-basis: 50%;
  }

.babybear\:-translate-x-50\% {
    transform: translate(0, 0) rotate(0) skewX(0) skewY(0) scaleX(1) scaleY=
(1);
  }

@media (max-width: 767px) {
    .babybear\:-translate-x-50\% {
      transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(=
1) scaleY(1);
    }

@media (max-width: 767px) {
      .babybear\:-translate-x-50\% {
        transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0) scale=
X(1) scaleY(1);
      }

@media (max-width: 767px) {
        .babybear\:-translate-x-50\% {
          transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0) sca=
leX(1) scaleY(1);
        }

@media (max-width: 767px) {
          .babybear\:-translate-x-50\% {
            transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0) s=
caleX(1) scaleY(1);
          }

@media (max-width: 767px) {
            .babybear\:-translate-x-50\% {
              transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0)=
 scaleX(1) scaleY(1);
            }

@media (max-width: 767px) {
              .babybear\:-translate-x-50\% {
                transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(=
0) scaleX(1) scaleY(1);
              }

@media (max-width: 767px) {
                .babybear\:-translate-x-50\% {
                  transform: translate(-50%, 0) rotate(90deg) skewX(0) skew=
Y(0) scaleX(1) scaleY(1);
                }

@media (max-width: 767px) {
                  .babybear\:-translate-x-50\% {
                    transform: translate(-50%, 0) rotate(90deg) skewX(0) sk=
ewY(0) scaleX(1) scaleY(1);
                  }

@media (max-width: 767px) {
                    .babybear\:-translate-x-50\% {
                      transform: translate(-50%, 0) rotate(90deg) skewX(0) =
skewY(0) scaleX(1) scaleY(1);
                    }

@media (max-width: 767px) {
                      .babybear\:-translate-x-50\% {
                        transform: translate(-50%, 0) rotate(90deg) skewX(0=
) skewY(0) scaleX(1) scaleY(1);
                      }

@media (max-width: 767px) {
                        .babybear\:-translate-x-50\% {
                          transform: translate(-50%, 0) rotate(90deg) skewX=
(0) skewY(0) scaleX(1) scaleY(1);
                        }

@media (max-width: 767px) {
                          .babybear\:-translate-x-50\% {
                            transform: translate(-50%, 0) rotate(90deg) ske=
wX(0) skewY(0) scaleX(1) scaleY(1);
                          }

@media (max-width: 767px) {
                            .babybear\:-translate-x-50\% {
                              transform: translate(-50%, 0) rotate(90deg) s=
kewX(0) skewY(0) scaleX(1) scaleY(1);
                            }

@media (max-width: 767px) {
                              .babybear\:-translate-x-50\% {
                                transform: translate(-50%, 0) rotate(90deg)=
 skewX(0) skewY(0) scaleX(1) scaleY(1);
                              }

@media transform: translate(0, 0) rotate(0) s=
kewX(0) skewY(0) scaleX(1) scaleY(1);
     (max-width: 767px) {
                                .babybear\:rotate-90 {
                                  transform: translate(-50%, 0) rotate(90de=
g) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                }

@media (max-width: 767px) {
                                  .babybear\:rotate-90 {
                                    transform: translate(-50%, 0) rotate(90=
deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                  }

@media (max-width: 767px) {
                                    .babybear\:rotate-90 {
                                      transform: translate(-50%, 0) rotate(=
90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                    }

@media (max-width: 767px) {
                                      .babybear\:rotate-90 {
                                        transform: translate(-50%, 0) rotat=
e(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                      }

@media (max-width: 767px) {
                                        .babybear\:rotate-90 {
                                          transform: translate(-50%, 0) rot=
ate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                        }

@media (max-width: 767px) {
                                          .babybear\:rotate-90 {
                                            transform: translate(-50%, 0) r=
otate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                          }

@media (max-width: 767px) {
                                            .babybear\:rotate-90 {
                                              transform: translate(-50%, 0)=
 rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                            }

@media (max-width: 767px) {
                                              .babybear\:rotate-90 {
                                                transform: translate(-50%, =
0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                              }

@media (max-width: 767px) {
                                                .babybear\:rotate-90 {
                                                  transform: translate(-50%=
, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                }

@media (max-width: 767px) {
                                                  .babybear\:rotate-90 {
                                                    transform: translate(-5=
0%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                  }

@media (max-width: 767px)=
 {
                                                    .babybear\:rotate-90 {
                                                      transform: translate(=
-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                    }

@media (max-width: 767p=
x) {
                                                      .babybear\:rotate-90 =
{
                                                        transform: translat=
e(-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                      }

@media (max-width: 76=
7px) {
                                                        .babybear\:rotate-9=
0 {
                                                          transform: transl=
ate(-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                        }

@media (max-width: =
767px) {
                                                          .babybear\:rotate=
-90 {
                                                            transform: tran=
slate(-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                          }

border-radius: 8p=
x;
        border-width: 1px;
        border-style: solid;
        border-color: rgba(0,
0,
0,
0.08);
        background-color: #ffffff;
    .babybear\:flex-row {
                                                            flex-direction:=
 row;
                                                          }

.babybear\:flex-c=
ol {
                                                            flex-direction:=
 column;
                                                          }

.babybear\:flex-w=
rap {
                                                            flex-wrap: wrap=
;
                                                          }

.babybear\:items-=
start {
                                                            align-items: fl=
ex-start;
                                                          }

.babybear\:items-=
center {
                                                            align-items: ce=
nter;
                                                          }

.babybear\:justif=
y-start {
                                                            justify-content=
: flex-start;
                                                          }

.babybear\:justif=
y-end {
                                                            justify-content=
: flex-end;
                                                          }

.babybear\:justif=
y-center {
                                                            justify-content=
: center;
                                                          }

.babybear\:justif=
y-around {
                                                            justify-content=
: space-around;
                                                          }

.babybear\:self-s=
tart {
                                                            align-self: fle=
x-start;
                                                          }

.babybear\:self-c=
enter {
                                                            align-self: cen=
ter;
                                                          }

.babybear\:overfl=
ow-y-auto {
                                                            overflow-y: aut=
o;
                                                          }

.babybear\:rounde=
d-\[0px\] {
                                                            border-radius: =
0px;
                                                          }

.babybear\:border=
-b-1 {
                                                            border-bottom-w=
idth: 1px;
                                                          }

.babybear\:border=
-solid {
                                                            border-style: s=
olid;
                                                          }

.babybear\:border=
-color-border-low-emphasis {
                                                            border-color: r=
gba(0, 0, 0, 0.3);
                                                          }

.babybear\:bg-col=
or-transparent {
                                                            background-colo=
r: rgba(0, 0, 0, 0);
                                                          }

.babybear\:bg-col=
or-brand {
                                                            background-colo=
r: #0a66c2;
                                                          }

.babybear\:p-2 {
                                                            padding: 16px;
                                                          }

.babybear\:p-0 {
                                                            padding: 0px;
                                                          }

.babybear\:py-1 {
                                                            padding-top: 8p=
x;
                                                            padding-bottom:=
 8px;
                                                          }

.babybear\:px-0 {
                                                            padding-left: 0=
px;
                                                            padding-right: =
0px;
                                                          }

.babybear\:px-2 {
                                                            padding-left: 1=
6px;
                                                            padding-right: =
16px;
                                                          }

.babybear\:px-mob=
ile-container-padding {
                                                            padding-left: 1=
6px;
                                                            padding-right: =
16px;
                                                          }

.babybear\:py-3 {
                                                            padding-top: 24=
px;
                                                            padding-bottom:=
 24px;
                                                          }

.babybear\:py-1\.=
5 {
                                                            padding-top: 12=
px;
                                                            padding-bottom:=
 12px;
                                                          }

.babybear\:pt-4 {
                                                            padding-top: 32=
px;
                                                          }

.babybear\:pr-0\.=
5 {
                                                            padding-right: =
4px;
                                                          }

.babybear\:pr-0 {
                                                            padding-right: =
0px;
                                                          }

.babybear\:pl-0\.=
5 {
                                                            padding-left: 4=
px;
                                                          }

.babybear\:pl-0 {
                                                            padding-left: 0=
px;
                                                          }

.babybear\:pt-0\.=
5 {
                                                            padding-top: 4p=
x;
                                                          }

.babybear\:pb-0 {
                                                            padding-bottom:=
 0px;
                                                          }

.babybear\:pt-0 {
                                                            padding-top: 0p=
x;
                                                          }

.babybear\:pb-2 {
                                                            padding-bottom:=
 16px;
                                                          }

.babybear\:text-x=
l {
                                                            font-size: 24px=
;
                                                          }

.babybear\:text-s=
m {
                                                            font-size: 14px=
;
                                                          }

.babybear\:text-\=
[10px\] {
                                                            font-size: 10px=
;
                                                          }

.babybear\:text-m=
d {
                                                            font-size: 16px=
;
                                                          }

.babybear\:text-x=
s {
                                                            font-size: 12px=
;
                                                          }

.babybear\:text-l=
g {
                                                            font-size: 20px=
;
                                                          }

.babybear\:font-b=
old {
                                                            font-weight: 60=
0;
                                                          }

.babybear\:leadin=
g-\[150px\] {
                                                            line-height: 15=
0px;
                                                          }

.babybear\:last\:=
border-b-0:last-child {
                                                            border-bottom-w=
idth: 0;
                                                          }

}

}
}
@media (max-width: 991px) {
  .babymamabear\:px-mobile-container-padding {
    padding-left: 16px;
    padding-right: 16px;
  }
}
@media (min-width: 768px) and (max-width: 991px) {
  .mamabear\:absolute {
    position: absolute;
  }

.mamabear\:right-4 {
    right: 32px;
  }

.mamabear\:-top-0\.5 {
    top: -4px;
  }

.mamabear\:-top-0 {
    top: -0px;
  }

.mamabear\:top-\[58px\] {
    top: 58px;
  }

.mamabear\:-top-1 {
    top: -8px;
  }

.mamabear\:mt-\[68px\] {
    margin-top: 68px;
  }

.mamabear\:mr-3 {
    margin-right: 24px;
  }

.mamabear\:flex {
    display: flex;
  }

.mamabear\:hidden {
    display: none;
  }

.mamabear\:\!h-4 {
    height: 32px !important;
  }

.mamabear\:h-\[100\%\] {
    height: 100%;
  }

.mamabear\:\!min-h-\[32px\] {
    min-height: 32px !important;
  }

.mamabear\:w-\[744px\] {
    width: 744px;
  }

.mamabear\:w-full {
    width: 100%;
  }

.mamabear\:w-\[calc\(100\%-97px\)\] {
    width: calc(100% - 97px);
  }

.mamabear\:min-w-0 {
    min-width: 0px;
  }

.mamabear\:max-w-\[790px\] {
    max-width: 790px;
  }

.mamabear\:flex-shrink-0 {
    flex-shrink: 0;
  }

.mamabear\:container-lined {
    border-radius: 8px;
    border-width: 1px;
    border-style: solid;
    border-color: rgba(0, 0, 0, 0.08);
    background-color: #ffffff;
  }

.mamabear\:container-raised {
    border-radius: 8px;
    background-color: #ffffff;
    box-shadow: 0px 4px 12px rgba(0, 0, 0, 0.3);
  }

.mamabear\:flex-row {
    flex-direction: row;
  }

.mamabear\:flex-col {
    flex-direction: column;
  }

.mamabear\:flex-wrap {
    flex-wrap: wrap;
  }

.mamabear\:items-start {
    align-items: flex-start;
  }

.mamabear\:items-center {
    align-items: center;
  }

.mamabear\:justify-start {
    justify-content: flex-start;
  }

.mamabear\:gap-y-1 {
    row-gap: 8px;
  }

.mamabear\:self-center {
    align-self: center;
  }

.mamabear\:rounded-tr-none {
    border-top-right-radius: 0px;
  }

.mamabear\:px-3 {
    padding-left: 24px;
    padding-right: 24px;
  }

.mamabear\:px-mobile-container-padding {
    padding-left: 16px;
    padding-right: 16px;
  }

.mamabear\:py-3 {
    padding-top: 24px;
    padding-bottom: 24px;
  }

.mamabear\:px-2 {
    padding-left: 16px;
    padding-right: 16px;
  }

.mamabear\:pt-desktop-content-top-margin {
    padding-top: 16px;
  }

.mamabear\:tab-vertical.tab-sm,
.mamabear\:tab-vertical .tab-md,
.mamabear\:tab-vertical .tab-lg {
    justify-content: flex-start;
  }

.mamabear\:tab-vertical.tab-selected:after {
    position: absolute;
    left: 0px;
    height: 100%;
    content: undefined;
    border-left: 4px solid rgba(0, 0, 0, 0.9);
  }

@media (min-width: 768px) and (max-width: 991px) {
    .mamabear\:tab-vertical.tab-selected:after {
      content: "";
    }

@media (min-width: 768px) {
      .papamamabear\:pt-desktop-content-top-margin {
        padding-top: 16px;
      }

@media (min-width: 992px) {
        .papabear\:absolute {
          position: absolute;
        }

.papabear\:btn-md {
          height: min-content;
          min-height: 48px;
          border-radius: 24px;
          padding-top: 12px;
          padding-bottom: 12px;
          padding-left: 24px;
          padding-right: 24px;
          text-align: center;
          font-size: 16px;
          font-weight: 600;
          line-height: 1.25;
        }

.papabear\:btn-md,
.papabear\:btn-md:visited,
.papabear\:btn-md:focus {
          cursor: pointer;
          text-decoration-line: none;
        }

.papabear\:top-\[58px\] {
          top: 58px;
        }

.papabear\:-top-1 {
          top: -8px;
        }

.papabear\:btn-md:hover,
.papabear\:btn-md:visited:hover {
          text-decoration-line: none;
        }

.papabear\:btn-md:disabled {
          cursor: not-allowed;
        }

.papabear\:mx-auto {
          margin-left: auto;
          margin-right: auto;
        }

.papabear\:\!mx-2 {
          margin-left: 16px !important;
          margin-right: 16px !important;
        }

.papabear\:mt-\[68px\] {
          margin-top: 68px;
        }

.papabear\:mt-\[-100px\] {
          margin-top: -100px;
        }

.papabear\:mb-\[18px\] {
          margin-bottom: 18px;
        }

.papabear\:mt-0 {
          margin-top: 0px;
        }

.papabear\:mt-0\.5 {
          margin-top: 4px;
        }

.papabear\:mr-2 {
          margin-right: 16px;
        }

.papabear\:mr-3 {
          margin-right: 24px;
        }

.papabear\:ml-column-gutter {
          margin-left: 24px;
        }

.papabear\:inline-block {
          display: inline-block;
        }

.papabear\:flex {
          display: flex;
        }

.papabear\:hidden {
          display: none;
        }

.papabear\:\!h-4 {
          height: 32px !important;
        }

.papabear\:h-6 {
          height: 48px;
        }

.papabear\:h-\[34px\] {
          height: 34px;
        }

.papabear\:h-\[100\%\] {
          height: 100%;
        }

.papabear\:max-h-\[calc\(100vh-4rem\)\] {
          max-height: calc(100vh - 4rem);
        }

.papabear\:min-h-\[96px\] {
          min-height: 96px;
        }

.papabear\:\!min-h-\[32px\] {
          min-height: 32px !important;
        }

.papabear\:w-\[400px\] {
          width: 400px;
        }

.papabear\:w-content-max-w {
          width: 1128px;
        }

.papabear\:w-core-rail-width {
          width: 784px;
        }

.papabear\:w-right-rail-width {
          width: calc(1128px - 24px - 784px);
        }

.papabear\:w-auto {
          width: auto;
        }

.papabear\:w-\[1128px\] {
          width: 1128px;
        }

.papabear\:w-\[135px\] {
          width: 135px;
        }

.papabear\:w-\[calc\(100\%-97px\)\] {
          width: calc(100% - 97px);
        }

.papabear\:min-w-0 {
          min-width: 0px;
        }

.papabear\:max-w-\[550px\] {
          max-width: 550px;
        }

.papabear\:flex-shrink-0 {
          flex-shrink: 0;
        }

.papabear\:container-lined {
          border-radius: 8px;
          border-width: 1px;
          border-style: solid;
          border-color: rgba(0, 0, 0, 0.08);
          background-color: #ffffff;
        }

.papabear\:container-raised {
          border-radius: 8px;
          background-color: #ffffff;
          box-shadow: 0px 4px 12px rgba(0, 0, 0, 0.3);
        }

.papabear\:flex-col {
          flex-direction: column;
        }

.papabear\:flex-nowrap {
          flex-wrap: nowrap;
        }

.papabear\:items-start {
          align-items: flex-start;
        }

.papabear\:justify-start {
          justify-content: flex-start;
        }

.papabear\:justify-center {
          justify-content: center;
        }

.papabear\:self-start {
          align-self: flex-start;
        }

.papabear\:rounded-tr-none {
          border-top-right-radius: 0px;
        }

.papabear\:border-4 {
          border-width: 4px;
        }

.papabear\:p-details-container-padding {
          padding: 24px;
        }

.papabear\:p-0 {
          padding: 0px;
        }

.papabear\:py-2 {
          padding-top: 16px;
          padding-bottom: 16px;
        }

.papabear\:pt-desktop-content-top-margin {
          padding-top: 16px;
        }

.papabear\:text-xl {
          font-size: 24px;
        }

.papabear\:tab-vertical.tab-sm,
.papabear\:tab-vertical .tab-md,
.papabear\:tab-vertical .tab-lg {
          justify-content: flex-start;
        }

.papabear\:tab-vertical.tab-selected:after {
          position: absolute;
          left: 0px;
          height: 100%;
          content: undefined;
          border-left: 4px solid rgba(0, 0, 0, 0.9);
        }

@media (min-width: 992px) {
          .papabear\:tab-vertical.tab-selected:after {
            content: "";
          }

}

}
}
</style></head> <body dir=3D"ltr" class=3D"font-sans bg-color-background-ca=
nvas w-full m-0 p-0 pt-1" style=3D"-webkit-text-size-adjust: 100%; -ms-text=
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acSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Ox=
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I Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, =
Arial, sans-serif;"> <div class=3D"h-0 opacity-0 text-transparent invisible=
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a-email-preheader=3D"true">Do you know your customers? Do you know what the=
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=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=
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=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=
=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=
 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=
=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=
=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=
=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=
=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=
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=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=
=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=
=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=
=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=
=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=
=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=
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=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 </div> <table role=3D"presentation" valign=
=3D"top" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"512" ali=
gn=3D"center" class=3D"mercado-container w-[512px] max-w-[512px] mx-auto my=
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px; width: 512px; max-width: 512px; background-color: #ffffff; padding: 0px=
;"> <tbody> <tr> <td class=3D"text-center p-3" style=3D"-webkit-text-size-a=
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space: 0pt; padding: 24px; text-align: center;"> <table role=3D"presentatio=
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xt-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; min-wid=
th: 100%;"> <tbody> <tr> <td align=3D"left" valign=3D"middle" style=3D"-web=
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2"> <a href=3D"https://rs.linkedin.com/comm/in/suzana-vrhovac-2a420a1b4?lip=
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2BAnyUHr47Deg%3D%3D&amp;midToken=3DAQGsVZCYJO6vnQ&amp;midSig=3D3Nu5laMirJKX=
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djust: 100%; -ms-text-size-adjust: 100%;"> <img alt=3D"Suzana Vrhovac" src=
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k" style=3D"color: #0a66c2; cursor: pointer; display: inline-block; text-de=
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=3DyeM1Kq2yfz0-t6O3yukyyaTUQoo5kq0zpwF8QtWWhp0" alt=3D"Donna's Onboarding I=
nsights" style=3D"outline: none; text-decoration: none; -ms-interpolation-m=
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> <td style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; =
mso-table-lspace: 0pt; mso-table-rspace: 0pt;"> <a href=3D"https://www.link=
edin.com/comm/newsletters/6972987102741368832?lipi=3Durn%3Ali%3Apage%3Aemai=
l_email_series_follow_newsletter_01%3B3Rwg0xJzT0%2BAnyUHr47Deg%3D%3D&amp;mi=
dToken=3DAQGsVZCYJO6vnQ&amp;midSig=3D3Nu5laMirJKX41&amp;trk=3Deml-email_ser=
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mIyZTRiZjAxNzQ5Nzg5NGRkMzUzZDgxZjhhMSwxLDE%3D" target=3D"_blank" class=3D"n=
o-underline" style=3D"color: #0a66c2; cursor: pointer; display: inline-bloc=
k; text-decoration: none; -webkit-text-size-adjust: 100%; -ms-text-size-adj=
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n: 0px; overflow-wrap: break-word; padding-bottom: 2px; font-size: 16px; fo=
nt-weight: 700; line-height: 1.25; color: #282828;"> Donna's Onboarding Ins=
ights </span> </a> </td> </tr> <tr> <td style=3D"-webkit-text-size-adjust: =
100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: =
0pt;"> <a href=3D"https://www.linkedin.com/comm/newsletters/697298710274136=
8832?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_follow_newsletter_01%3B3Rw=
g0xJzT0%2BAnyUHr47Deg%3D%3D&amp;midToken=3DAQGsVZCYJO6vnQ&amp;midSig=3D3Nu5=
laMirJKX41&amp;trk=3Deml-email_series_follow_newsletter_01-newsletter_entit=
y_lockup-0-newsletter_entity_cta&amp;trkEmail=3Deml-email_series_follow_new=
sletter_01-newsletter_entity_lockup-0-newsletter_entity_cta-null-du31ng~lri=
1px2y~2l-null-null&amp;eid=3Ddu31ng-lri1px2y-2l&amp;otpToken=3DMWEwNjE4ZTUx=
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E%3D" target=3D"_blank" class=3D"no-underline" style=3D"color: #0a66c2; cur=
sor: pointer; display: inline-block; text-decoration: none; -webkit-text-si=
ze-adjust: 100%; -ms-text-size-adjust: 100%; text-decoration-line: none;"> =
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g-regular" style=3D"margin: 0px; overflow-wrap: break-word; font-size: 14px=
; font-weight: 400; line-height: 1.25; color: #56687a;"> Customer Onboardin=
g insights to transform new &amp; existing customers into loyal champions. =
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td> </tr> <tr> <td data-test-id=3D"newsletter-author-lockup" class=3D"px-3 =
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=3DAQGsVZCYJO6vnQ&amp;midSig=3D3Nu5laMirJKX41&amp;trk=3Deml-email_series_fo=
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bkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%;"> <img class=3D"in=
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" alt=3D"Author image" style=3D"outline: none; text-decoration: none; -ms-i=
nterpolation-mode: bicubic; position: relative; display: inline-block; heig=
ht: 32px; width: 32px; border-radius: 9999px; background-color: #eae6df; ve=
rtical-align: middle; clip-path: circle(50%);" width=3D"32" height=3D"32"> =
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o-table-rspace: 0pt; vertical-align: middle;"> <table role=3D"presentation"=
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so-table-lspace: 0pt; mso-table-rspace: 0pt;"> <tbody> <tr> <td style=3D"-w=
ebkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace:=
 0pt; mso-table-rspace: 0pt;"> <a href=3D"https://www.linkedin.com/comm/in/=
donnaweb?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_follow_newsletter_01%3=
B3Rwg0xJzT0%2BAnyUHr47Deg%3D%3D&amp;midToken=3DAQGsVZCYJO6vnQ&amp;midSig=3D=
3Nu5laMirJKX41&amp;trk=3Deml-email_series_follow_newsletter_01-newsletter_a=
uthor_lockup-0-newsletter_author_cta&amp;trkEmail=3Deml-email_series_follow=
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~lri1px2y~2l-null-null&amp;eid=3Ddu31ng-lri1px2y-2l&amp;otpToken=3DMWEwNjE4=
ZTUxYjJlYzFjM2IyMjQwNGVkNDYxYmUyYjU4ZWM2ZDQ0ODlhYWE4NzYxNzljNTA1NmQ0OTViNWV=
mNmYyZDBkZjkwNTBmM2NkZjA2NThiZWVlNDdiMmIyZTRiZjAxNzQ5Nzg5NGRkMzUzZDgxZjhhMS=
wxLDE%3D" target=3D"_blank" class=3D"no-underline" style=3D"color: #0a66c2;=
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ng-regular" style=3D"margin: 0px; padding-bottom: 2px; font-size: 14px; fon=
t-weight: 700; line-height: 1.25; color: #282828;">Donna Weber</span> </a> =
</td> </tr> <tr> <td style=3D"-webkit-text-size-adjust: 100%; -ms-text-size=
-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt;"> <a href=3D"h=
ttps://www.linkedin.com/comm/in/donnaweb?lipi=3Durn%3Ali%3Apage%3Aemail_ema=
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n=3DAQGsVZCYJO6vnQ&amp;midSig=3D3Nu5laMirJKX41&amp;trk=3Deml-email_series_f=
ollow_newsletter_01-newsletter_author_lockup-0-newsletter_author_cta&amp;tr=
kEmail=3Deml-email_series_follow_newsletter_01-newsletter_author_lockup-0-n=
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RiZjAxNzQ5Nzg5NGRkMzUzZDgxZjhhMSwxLDE%3D" target=3D"_blank" class=3D"no-und=
erline" style=3D"color: #0a66c2; cursor: pointer; display: inline-block; te=
xt-decoration: none; -webkit-text-size-adjust: 100%; -ms-text-size-adjust: =
100%; text-decoration-line: none;"> <span class=3D"text-xs m-0 text-cool-gr=
ay-70" data-test-id=3D"headline" style=3D"margin: 0px; font-size: 12px; col=
or: #56687a;"> I help high growth companies increase customer retention and=
 grow profits | Top 25 Customer Success Influencer | Tea Snob </span> </a> =
</td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </td> </tr> <tr=
 data-test-id=3D"newsletter-hero-banner"> <td class=3D"bg-color-surface-acc=
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eft: 24px; padding-right: 24px; line-height: 1.25;"> <a href=3D"https://www=
.linkedin.com/comm/pulse/do-you-know-your-customers-donna-weber-2b6ec?lipi=
=3Durn%3Ali%3Apage%3Aemail_email_series_follow_newsletter_01%3B3Rwg0xJzT0%2=
BAnyUHr47Deg%3D%3D&amp;midToken=3DAQGsVZCYJO6vnQ&amp;midSig=3D3Nu5laMirJKX4=
1&amp;trk=3Deml-email_series_follow_newsletter_01-newsletter_hero_banner-0-=
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ewsletter_hero_banner-0-open_on_linkedin_cta-null-du31ng~lri1px2y~2l-null-n=
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wNGVkNDYxYmUyYjU4ZWM2ZDQ0ODlhYWE4NzYxNzljNTA1NmQ0OTViNWVmNmYyZDBkZjkwNTBmM2=
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; -ms-text-size-adjust: 100%; color: rgba(0, 0, 0, 0.9); text-decoration-li=
ne: none;"> See what others are saying about this topic:<span class=3D"text=
-md font-normal leading-regular text-color-brand" style=3D"font-size: 16px;=
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pan> </a> </td> </tr> <tr data-test-id=3D"newsletter-content-preview"> <td =
class=3D"px-3 pt-2" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-=
adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding-left: 2=
4px; padding-right: 24px; padding-top: 16px;"> <table role=3D"presentation"=
 valign=3D"top" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"1=
00%" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; m=
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erflow-hidden " style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adju=
st: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; overflow: hidden;">=
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 <tbody> <tr> <td style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-ad=
just: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt;"> <a href=3D"http=
s://www.linkedin.com/comm/pulse/do-you-know-your-customers-donna-weber-2b6e=
c?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_follow_newsletter_01%3B3Rwg0x=
JzT0%2BAnyUHr47Deg%3D%3D&amp;midToken=3DAQGsVZCYJO6vnQ&amp;midSig=3D3Nu5laM=
irJKX41&amp;trk=3Deml-email_series_follow_newsletter_01-newsletter_content_=
preview-0-headline_&amp;trkEmail=3Deml-email_series_follow_newsletter_01-ne=
wsletter_content_preview-0-headline_-null-du31ng~lri1px2y~2l-null-null&amp;=
eid=3Ddu31ng-lri1px2y-2l&amp;otpToken=3DMWEwNjE4ZTUxYjJlYzFjM2IyMjQwNGVkNDY=
xYmUyYjU4ZWM2ZDQ0ODlhYWE4NzYxNzljNTA1NmQ0OTViNWVmNmYyZDBkZjkwNTBmM2NkZjA2NT=
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ration: none; -webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%;">=
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media.licdn.com/dms/image/D5612AQH2bDXou3gr3A/article-cover_image-shrink_72=
0_1280/0/1705422831121?e=3D2147483647&amp;v=3Dbeta&amp;t=3DZtKNLJZlMWCOWxDb=
lhX9q7wkCiXCw8UZjaa-2j7fJVM" style=3D"outline: none; text-decoration: none;=
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 </tr> <tr> <td class=3D"py-2" style=3D"-webkit-text-size-adjust: 100%; -ms=
-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padd=
ing-top: 16px; padding-bottom: 16px;"> <table role=3D"presentation" valign=
=3D"top" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"100%" st=
yle=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-tabl=
e-lspace: 0pt; mso-table-rspace: 0pt;"> <tbody> <tr> <td style=3D"-webkit-t=
ext-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; m=
so-table-rspace: 0pt;"> <a href=3D"https://www.linkedin.com/comm/pulse/do-y=
ou-know-your-customers-donna-weber-2b6ec?lipi=3Durn%3Ali%3Apage%3Aemail_ema=
il_series_follow_newsletter_01%3B3Rwg0xJzT0%2BAnyUHr47Deg%3D%3D&amp;midToke=
n=3DAQGsVZCYJO6vnQ&amp;midSig=3D3Nu5laMirJKX41&amp;trk=3Deml-email_series_f=
ollow_newsletter_01-newsletter_content_preview-0-title_&amp;trkEmail=3Deml-=
email_series_follow_newsletter_01-newsletter_content_preview-0-title_-null-=
du31ng~lri1px2y~2l-null-null&amp;eid=3Ddu31ng-lri1px2y-2l&amp;otpToken=3DMW=
EwNjE4ZTUxYjJlYzFjM2IyMjQwNGVkNDYxYmUyYjU4ZWM2ZDQ0ODlhYWE4NzYxNzljNTA1NmQ0O=
TViNWVmNmYyZDBkZjkwNTBmM2NkZjA2NThiZWVlNDdiMmIyZTRiZjAxNzQ5Nzg5NGRkMzUzZDgx=
ZjhhMSwxLDE%3D" target=3D"_blank" class=3D"no-underline font-medium text-sm=
 m-0 text-system-gray-90" style=3D"cursor: pointer; display: inline-block; =
text-decoration: none; -webkit-text-size-adjust: 100%; -ms-text-size-adjust=
: 100%; margin: 0px; font-size: 14px; font-weight: 500; color: #282828; tex=
t-decoration-line: none;"> <h2 style=3D"margin: 0; font-weight: 500;"> Do y=
ou know your customers? </h2> </a> </td> </tr> <tr data-test-id=3D"newslett=
er-content-preview--content"> <td class=3D"pt-0.5 series-article-body" styl=
e=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-=
lspace: 0pt; mso-table-rspace: 0pt; font-family: -apple-system, system-ui, =
BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubun=
tu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'S=
egoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helve=
tica, Arial, sans-serif; font-size: 16px; padding-top: 4px;"> <p style=3D"m=
argin: 0; font-weight: 400; margin-top: 0.8em; font-size: 1em; line-height:=
 1.5;">Do you know your customers? Do you know what they truly want and nee=
d?</p><p style=3D"margin: 0; font-weight: 400; margin-top: 0.8em; font-size=
: 1em; line-height: 1.5;">Delivering digital Customer Success or giving ser=
vices away for free are not always the best approach. </p><p style=3D"margi=
n: 0; font-weight: 400; margin-top: 0.8em; font-size: 1em; line-height: 1.5=
;"><strong>Why it Matters</strong></p><p style=3D"margin: 0; font-weight: 4=
00; margin-top: 0.8em; font-size: 1em; line-height: 1.5;">PWC indicates tha=
t 86% of buyers are willing to spend more for a great customer experience. =
And in fact, the more expensive the item is, the more they're willing to pa=
y. When customers pay for onboarding they are more willing to engage and be=
 accountable. They show up.</p><p style=3D"margin: 0; font-weight: 400; mar=
gin-top: 0.8em; font-size: 1em; line-height: 1.5;">Some customers want and =
need a high-touch treatment. They need guidance. That=E2=80=99s fine. Just =
make sure they pay for it.</p><div><table class=3D"email-iframe-wrapper" st=
yle=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-tabl=
e-lspace: 0pt; mso-table-rspace: 0pt; margin-top: 1em; width: 100%; backgro=
und-color: #f5f7f9; text-align: center;" width=3D"100%"><tbody><tr><td clas=
s=3D"email-iframe-td-padding-top" style=3D"-webkit-text-size-adjust: 100%; =
-ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; p=
adding-top: 64px;"></td></tr><tr><td style=3D"-webkit-text-size-adjust: 100=
%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt=
;"><img src=3D"https://media.licdn.com/media/AAYQAgQJAAgAAQAAAAAAAEI_gKaSVY=
sWRCWh_qg9aKt9IQ.png" class=3D"email-iframe-image" style=3D"outline: none; =
text-decoration: none; -ms-interpolation-mode: bicubic; margin-top: 1em; di=
splay: block; max-width: 100%; margin: auto; height: 64px; width: 64px;" wi=
dth=3D"64" height=3D"64"></td></tr><tr><td class=3D"email-iframe-td-padding=
-middle" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100=
%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding-top: 16px;"><a hre=
f=3D"https://www.linkedin.com/pulse/do-you-know-your-customers-donna-weber-=
2b6ec" target=3D"_blank" class=3D"email-iframe-button" style=3D"text-decora=
tion: none; -webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; cur=
sor: pointer; display: inline-block; border-radius: 34px; border-width: 1px=
; border-style: solid; border-color: #0a66c2; padding-top: 0.4em; padding-b=
ottom: 0.4em; padding-left: 1em; padding-right: 1em; text-align: center; fo=
nt-size: 1em; font-weight: 600; line-height: 1.25; color: #0a66c2; text-dec=
oration-line: none;">View media</a></td></tr><tr><td class=3D"email-iframe-=
td-padding-bottom" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-a=
djust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding-bottom: =
64px;"></td></tr></tbody></table></div><p style=3D"margin: 0; font-weight: =
400; margin-top: 0.8em; font-size: 1em; line-height: 1.5;"><strong>Dive Dee=
per</strong></p><p style=3D"margin: 0; font-weight: 400; margin-top: 0.8em;=
 font-size: 1em; line-height: 1.5;">Read my article How Do =E2=80=9CHappy M=
eals=E2=80=9D Guarantee Your Success with Customer Onboarding?</p><p style=
=3D"margin: 0; font-weight: 400; margin-top: 0.8em; font-size: 1em; line-he=
ight: 1.5;"><a href=3D"https://www.taskray.com/how-do-happy-meals-guarantee=
-your-success-with-customer-onboarding/" target=3D"_blank" rel=3D"nofollow =
noopener" style=3D"text-decoration: none; -webkit-text-size-adjust: 100%; -=
ms-text-size-adjust: 100%; display: inline; cursor: pointer; font-weight: 6=
00; color: #0a66c2; text-decoration-line: none;">https://www.taskray.com/ho=
w-do-happy-meals-guarantee-your-success-with-customer-onboarding/</a></p><p=
 style=3D"margin: 0; font-weight: 400; margin-top: 0.8em; font-size: 1em; l=
ine-height: 1.5;">And check out the PWC research Experience is everything: =
Here=E2=80=99s how to get it right</p><p style=3D"margin: 0; font-weight: 4=
00; margin-top: 0.8em; font-size: 1em; line-height: 1.5;"><a href=3D"https:=
//www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-se=
ries/pwc-consumer-intelligence-series-customer-experience.pdf" target=3D"_b=
lank" rel=3D"nofollow noopener" style=3D"text-decoration: none; -webkit-tex=
t-size-adjust: 100%; -ms-text-size-adjust: 100%; display: inline; cursor: p=
ointer; font-weight: 600; color: #0a66c2; text-decoration-line: none;">http=
s://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-=
series/pwc-consumer-intelligence-series-customer-experience.pdf</a></p><p s=
tyle=3D"margin: 0; font-weight: 400; margin-top: 0.8em; font-size: 1em; lin=
e-height: 1.5;"></p> </td> </tr> <tr> <td class=3D"pt-2 no-underline" style=
=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-l=
space: 0pt; mso-table-rspace: 0pt; padding-top: 16px; text-decoration-line:=
 none;"> <table role=3D"presentation" valign=3D"top" border=3D"0" cellspaci=
ng=3D"0" cellpadding=3D"0" width=3D"100%" class=3D"email-button " data-test=
-id=3D"email-button" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size=
-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt;"> <tbody> <tr>=
 <td valign=3D"middle" align=3D"left" style=3D"-webkit-text-size-adjust: 10=
0%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0p=
t;"> <a href=3D"https://www.linkedin.com/comm/pulse/do-you-know-your-custom=
ers-donna-weber-2b6ec?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_follow_ne=
wsletter_01%3B3Rwg0xJzT0%2BAnyUHr47Deg%3D%3D&amp;midToken=3DAQGsVZCYJO6vnQ&=
amp;midSig=3D3Nu5laMirJKX41&amp;trk=3Deml-email_series_follow_newsletter_01=
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WEwNjE4ZTUxYjJlYzFjM2IyMjQwNGVkNDYxYmUyYjU4ZWM2ZDQ0ODlhYWE4NzYxNzljNTA1NmQ0=
OTViNWVmNmYyZDBkZjkwNTBmM2NkZjA2NThiZWVlNDdiMmIyZTRiZjAxNzQ5Nzg5NGRkMzUzZDg=
xZjhhMSwxLDE%3D" target=3D"_blank" aria-label=3D"Join the conversation" cla=
ss=3D"align-top no-underline" style=3D"color: #0a66c2; cursor: pointer; dis=
play: inline-block; text-decoration: none; -webkit-text-size-adjust: 100%; =
-ms-text-size-adjust: 100%; vertical-align: top; text-decoration-line: none=
;"> <table role=3D"presentation" valign=3D"top" border=3D"0" cellspacing=3D=
"0" cellpadding=3D"0" width=3D"auto" class=3D"border-separate" style=3D"-we=
bkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: =
0pt; mso-table-rspace: 0pt; border-collapse: separate;"> <tbody> <tr> <td c=
lass=3D"btn-md btn-primary border-color-brand button-link leading-regular !=
min-h-[auto] !shadow-none border-1 border-solid" style=3D"-webkit-text-size=
-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table=
-rspace: 0pt; height: min-content; border-radius: 24px; padding-top: 12px; =
padding-bottom: 12px; padding-left: 24px; padding-right: 24px; text-align: =
center; font-size: 16px; font-weight: 600; cursor: pointer; text-decoration=
-line: none; background-color: #0a66c2; color: #ffffff; border-width: 1px; =
border-style: solid; border-color: #0a66c2; line-height: 1.25; min-height: =
auto !important; box-shadow: 0 0 #0000, 0 0 #0000, 0 0 #0000 !important;"> =
<a href=3D"https://www.linkedin.com/comm/pulse/do-you-know-your-customers-d=
onna-weber-2b6ec?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_follow_newslet=
ter_01%3B3Rwg0xJzT0%2BAnyUHr47Deg%3D%3D&amp;midToken=3DAQGsVZCYJO6vnQ&amp;m=
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ng~lri1px2y~2l-null-null&amp;eid=3Ddu31ng-lri1px2y-2l&amp;otpToken=3DMWEwNj=
E4ZTUxYjJlYzFjM2IyMjQwNGVkNDYxYmUyYjU4ZWM2ZDQ0ODlhYWE4NzYxNzljNTA1NmQ0OTViN=
WVmNmYyZDBkZjkwNTBmM2NkZjA2NThiZWVlNDdiMmIyZTRiZjAxNzQ5Nzg5NGRkMzUzZDgxZjhh=
MSwxLDE%3D" target=3D"_blank" tabindex=3D"-1" aria-hidden=3D"true" class=3D=
"no-underline" style=3D"color: #0a66c2; cursor: pointer; display: inline-bl=
ock; text-decoration: none; -webkit-text-size-adjust: 100%; -ms-text-size-a=
djust: 100%; text-decoration-line: none;"> <span class=3D"no-underline text=
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versation </span> </a> </td> </tr> </tbody> </table> </a> </td> </tr> </tbo=
dy> </table> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </=
td> </tr> </tbody> </table> </td> </tr> <tr> <td class=3D"px-3 pt-2" style=
=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-l=
space: 0pt; mso-table-rspace: 0pt; padding-left: 24px; padding-right: 24px;=
 padding-top: 16px;"> <table role=3D"presentation" valign=3D"top" border=3D=
"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"100%" style=3D"-webkit-tex=
t-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso=
-table-rspace: 0pt;"> <tbody> <tr> <td align=3D"left" style=3D"-webkit-text=
-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-=
table-rspace: 0pt;"> Know someone who might be interested in this newslette=
r? Share it with them. </td> </tr> <tr> <td class=3D"pt-2" align=3D"center"=
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able-lspace: 0pt; mso-table-rspace: 0pt; padding-top: 16px;"> <table role=
=3D"presentation" valign=3D"top" border=3D"0" cellspacing=3D"0" cellpadding=
=3D"0" width=3D"75%" class=3D"mx-auto" style=3D"-webkit-text-size-adjust: 1=
00%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0=
pt; margin-left: auto; margin-right: auto;"> <tbody> <tr align=3D"middle"> =
<td style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; ms=
o-table-lspace: 0pt; mso-table-rspace: 0pt;"> <a href=3D"https://www.linked=
in.com/e/v2?urlhash=3DR_Xv&amp;url=3Dhttps%3A%2F%2Fwww%2Elinkedin%2Ecom%2Fs=
hareArticle%3Furl%3Dhttps%253A%252F%252Fwww%252Elinkedin%252Ecom%252Fpulse%=
252Fdo-you-know-your-customers-donna-weber-2b6ec&amp;lipi=3Durn%3Ali%3Apage=
%3Aemail_email_series_follow_newsletter_01%3B3Rwg0xJzT0%2BAnyUHr47Deg%3D%3D=
&amp;midToken=3DAQGsVZCYJO6vnQ&amp;midSig=3D3Nu5laMirJKX41&amp;ek=3Demail_s=
eries_follow_newsletter_01&amp;e=3Ddu31ng-lri1px2y-2l&amp;eid=3Ddu31ng-lri1=
px2y-2l&amp;m=3Dnewsletter_social_upsell&amp;ts=3Dlinkedin_upsell_cta&amp;l=
i=3D0&amp;t=3Dplh" target=3D"_blank" style=3D"color: #0a66c2; cursor: point=
er; display: inline-block; text-decoration: none; -webkit-text-size-adjust:=
 100%; -ms-text-size-adjust: 100%;"> <img class=3D"h-3 w-3 align-middle" sr=
c=3D"https://static.licdn.com/aero-v1/sc/h/dxxwa7aq3z1rmvz7wmodrbt4k" alt=
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-align: middle;" width=3D"24" height=3D"24"> </a> </td> <td style=3D"-webki=
t-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt=
; mso-table-rspace: 0pt;"> <a href=3D"https://www.linkedin.com/e/v2?urlhash=
=3DzM3E&amp;url=3Dhttps%3A%2F%2Fwww%2Efacebook%2Ecom%2Fsharer%2Fsharer%2Eph=
p%3Fu%3Dhttps%3A%2F%2Fwww%2Elinkedin%2Ecom%2Fpulse%2Fdo-you-know-your-custo=
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ow_newsletter_01%3B3Rwg0xJzT0%2BAnyUHr47Deg%3D%3D&amp;midToken=3DAQGsVZCYJO=
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&amp;e=3Ddu31ng-lri1px2y-2l&amp;eid=3Ddu31ng-lri1px2y-2l&amp;m=3Dnewsletter=
_social_upsell&amp;ts=3Dfacebook_upsell_cta&amp;li=3D0&amp;t=3Dplh" target=
=3D"_blank" style=3D"color: #0a66c2; cursor: pointer; display: inline-block=
; text-decoration: none; -webkit-text-size-adjust: 100%; -ms-text-size-adju=
st: 100%;"> <img class=3D"h-3 w-3 align-middle" src=3D"https://static.licdn=
.com/aero-v1/sc/h/dpe078783oyfx6qjv3mt2avpn" alt=3D"Share this series on Fa=
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