OwlCyberSecurity - MANAGER

Edit File: 1713975216.M209877P438139.server121.web-hosting.com,S=112007,W=115193:2,S

Envelope-to: suzana@digitalaesthetics.org
Delivery-date: Wed, 24 Apr 2024 12:13:36 -0400
From: Donna Weber via LinkedIn <newsletters-noreply@linkedin.com>
Message-ID: <660410433.27001851.1713975191231@lva1-app113589.prod.linkedin.com>
Subject: Customer Wants versus Needs
MIME-Version: 1.0
Content-Type: multipart/alternative; 
	boundary="----=_Part_27001849_1299186793.1713975191226"
To: Suzana Vrhovac <suzana@digitalaesthetics.org>
Date: Wed, 24 Apr 2024 16:13:11 +0000 (UTC)
Require-Recipient-Valid-Since: suzana@digitalaesthetics.org; Wed, 15 Nov 2023 19:35:50 +0000
 
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Donna's Onboarding Insights

By Donna Weber

What=E2=80=99s the difference between customers=E2=80=99 wants versus their=
 needs? Rather than chasing customer wants, you require best practices that=
 deliver results. Why it Matters You need to keep customers on track to rea=
ch their goals and outcomes as quickly as possible. I recommend you learn f=
rom your best customers. How and why are they thriving with your product? T=
hen, create best practices to deliver to all your customers. Next, take com=
plete ownership. Keep them on track. Deliver results. Get them to what they=
 need, even if it may not be what they want. Dive deeper Read my article, =
=E2=80=98Why You Should Stop Analyzing Churn.=E2=80=99
Read More
https://www.linkedin.com/comm/pulse/customer-wants-versus-needs-donna-weber=
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wNmYzZmNjMWFiOGVmNTY3Zjk0ODkyNTlhNTQxMmVlMTU1ZGNlMiwxLDE%3D
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  }

.md\:max-w-\[320px\] {
    max-width: 320px;
  }

.md\:max-w-\[636px\] {
    max-width: 636px;
  }

.md\:flex-1 {
    flex: 1 1 0%;
  }

.md\:items-center {
    align-items: center;
  }

.md\:justify-start {
    justify-content: flex-start;
  }

.md\:justify-end {
    justify-content: flex-end;
  }

.md\:justify-center {
    justify-content: center;
  }

.md\:self-auto {
    align-self: auto;
  }

.md\:overflow-x-hidden {
    overflow-x: hidden;
  }

.md\:whitespace-nowrap {
    white-space: nowrap;
  }

.md\:px-6 {
    padding-left: 48px;
    padding-right: 48px;
  }

.md\:py-4 {
    padding-top: 32px;
    padding-bottom: 32px;
  }

.md\:px-3 {
    padding-left: 24px;
    padding-right: 24px;
  }

.md\:py-1\.5 {
    padding-top: 12px;
    padding-bottom: 12px;
  }

.md\:py-1 {
    padding-top: 8px;
    padding-bottom: 8px;
  }

.md\:pl-1 {
    padding-left: 8px;
  }

.md\:pt-4 {
    padding-top: 32px;
  }

.md\:pb-6 {
    padding-bottom: 48px;
  }

.md\:pr-\[320px\] {
    padding-right: 320px;
  }

.md\:pr-\[88px\] {
    padding-right: 88px;
  }

.md\:pr-1 {
    padding-right: 8px;
  }

.md\:pt-0 {
    padding-top: 0px;
  }

.md\:pl-\[32px\] {
    padding-left: 32px;
  }

.md\:pl-\[41px\] {
    padding-left: 41px;
  }

.md\:pl-4 {
    padding-left: 32px;
  }

.md\:pt-6 {
    padding-top: 48px;
  }

.md\:pb-\[200px\] {
    padding-bottom: 200px;
  }

.md\:pl-\[56px\] {
    padding-left: 56px;
  }

.md\:pt-1 {
    padding-top: 8px;
  }

.md\:text-md {
    font-size: 16px;
  }
}
@media (min-width: 1200px) {
  .lg\:\!absolute {
    position: absolute !important;
  }

.lg\:btn-md {
    height: min-content;
    min-height: 48px;
    border-radius: 24px;
    padding-top: 12px;
    padding-bottom: 12px;
    padding-left: 24px;
    padding-right: 24px;
    text-align: center;
    font-size: 16px;
    font-weight: 600;
    line-height: 1.25;
  }

.lg\:btn-md,
.lg\:btn-md:visited,
.lg\:btn-md:focus {
    cursor: pointer;
    text-decoration-line: none;
  }

.lg\:top-0\.5 {
    top: 4px;
  }

.lg\:top-0 {
    top: 0px;
  }

.lg\:left-\[-48px\] {
    left: -48px;
  }

.lg\:btn-md,
.lg\:btn-md:visited,
.lg\:btn-md:focus {
    cursor: pointer;
    text-decoration-line: none;
  }

.lg\:left-\[-58px\] {
    left: -58px;
  }

.lg\:right-\[8px\] {
    right: 8px;
  }

.lg\:left-\[-56px\] {
    left: -56px;
  }

.lg\:btn-md:hover,
.lg\:btn-md:visited:hover {
    text-decoration-line: none;
  }

.lg\:btn-md:disabled {
    cursor: not-allowed;
  }

.lg\:my-6 {
    margin-top: 48px;
    margin-bottom: 48px;
  }

.lg\:ml-12 {
    margin-left: 96px;
  }

.lg\:ml-3 {
    margin-left: 24px;
  }

.lg\:ml-\[-33px\] {
    margin-left: -33px;
  }

.lg\:mb-2 {
    margin-bottom: 16px;
  }

.lg\:ml-\[10px\] {
    margin-left: 10px;
  }

.lg\:ml-1 {
    margin-left: 8px;
  }

.lg\:ml-0 {
    margin-left: 0px;
  }

.lg\:block {
    display: block;
  }

.lg\:flex {
    display: flex;
  }

.lg\:inline-flex {
    display: inline-flex;
  }

.lg\:hidden {
    display: none;
  }

.lg\:h-\[20px\] {
    height: 20px;
  }

.lg\:h-4 {
    height: 32px;
  }

.lg\:h-6 {
    height: 48px;
  }

.lg\:w-\[20px\] {
    width: 20px;
  }

.lg\:w-4 {
    width: 32px;
  }

.lg\:w-\[calc\(100\%\+56px\)\] {
    width: calc(100% + 56px);
  }

.lg\:w-6 {
    width: 48px;
  }

.lg\:w-\[calc\(50\%-32px\)\] {
    width: calc(50% - 32px);
  }

.lg\:max-w-x-article-width {
    max-width: 816px;
  }

.lg\:flex-col {
    flex-direction: column;
  }

.lg\:items-center {
    align-items: center;
  }

.lg\:pl-4 {
    padding-left: 32px;
  }

.lg\:pr-4 {
    padding-right: 32px;
  }

.lg\:pl-\[40px\] {
    padding-left: 40px;
  }

.lg\:pr-1 {
    padding-right: 8px;
  }

.lg\:pl-\[41px\] {
    padding-left: 41px;
  }

.lg\:pl-\[33px\] {
    padding-left: 33px;
  }

.lg\:pl-\[88px\] {
    padding-left: 88px;
  }

.lg\:text-display-lg {
    font-size: 48px;
  }

.lg\:text-lg {
    font-size: 20px;
  }

.lg\:text-md {
    font-size: 16px;
  }

.lg\:text-sm {
    font-size: 14px;
  }
}
@media (min-width: 1440px) {
  .xl\:ml-6 {
    margin-left: 48px;
  }

.xl\:w-6 {
    width: 48px;
  }

.xl\:w-\[50px\] {
    width: 50px;
  }

.xl\:pl-8 {
    padding-left: 64px;
  }

.xl\:pr-8 {
    padding-right: 64px;
  }

.xl\:pl-\[120px\] {
    padding-left: 120px;
  }
}
@media (max-width: 767px) {
  .babybear\:\!-top-0\.5 {
    top: -4px !important;
  }

.babybear\:\!-top-0 {
    top: -0px !important;
  }

.babybear\:right-4 {
    right: 32px;
  }

.babybear\:bottom-0 {
    bottom: 0px;
  }

.babybear\:top-0\.5 {
    top: 4px;
  }

.babybear\:top-0 {
    top: 0px;
  }

.babybear\:bottom-\[120\%\] {
    bottom: 120%;
  }

.babybear\:left-3 {
    left: 24px;
  }

.babybear\:-top-1 {
    top: -8px;
  }

.babybear\:z-0 {
    z-index: 0;
  }

.babybear\:btn-sm {
    height: min-content;
    min-height: 32px;
    border-radius: 24px;
    padding-top: 7px;
    padding-bottom: 7px;
    padding-left: 16px;
    padding-right: 16px;
    text-align: center;
    font-size: 14px;
    font-weight: 600;
    line-height: 1.25;
  }

.babybear\:btn-sm,
.babybear\:btn-sm:visited,
.babybear\:btn-sm:focus {
    cursor: pointer;
    text-decoration-line: none;
  }

.babybear\:btn-sm:hover,
.babybear\:btn-sm:visited:hover {
    text-decoration-line: none;
  }

.babybear\:btn-sm:disabled {
    cursor: not-allowed;
  }

.babybear\:m-0 {
    margin: 0px;
  }

.babybear\:mx-1\.5 {
    margin-left: 12px;
    margin-right: 12px;
  }

.babybear\:mx-1 {
    margin-left: 8px;
    margin-right: 8px;
  }

.babybear\:my-2 {
    margin-top: 16px;
    margin-bottom: 16px;
  }

.babybear\:mx-0 {
    margin-left: 0px;
    margin-right: 0px;
  }

.babybear\:mt-0 {
    margin-top: 0px;
  }

.babybear\:mt-0\.5 {
    margin-top: 4px;
  }

.babybear\:ml-0 {
    margin-left: 0px;
  }

.babybear\:mr-0 {
    margin-right: 0px;
  }

.babybear\:mb-2 {
    margin-bottom: 16px;
  }

.babybear\:mb-0\.5 {
    margin-bottom: 4px;
  }

.babybear\:mb-0 {
    margin-bottom: 0px;
  }

.babybear\:mb-1 {
    margin-bottom: 8px;
  }

.babybear\:mt-\[6px\] {
    margin-top: 6px;
  }

.babybear\:ml-1 {
    margin-left: 8px;
  }

.babybear\:btn-secondary-emphasis {
    box-shadow: 0 0 0 1px #0a66c2;
    background-color: rgba(0, 0, 0, 0);
    color: #0a66c2;
  }

.babybear\:btn-secondary-emphasis:visited {
    box-shadow: 0 0 0 1px #0a66c2;
    background-color: rgba(0, 0, 0, 0);
    color: #0a66c2;
  }

.babybear\:btn-secondary-emphasis:focus {
    box-shadow: 0 0 0 1px #0a66c2;
    background-color: rgba(0, 0, 0, 0);
    color: #0a66c2;
  }

.babybear\:btn-secondary-emphasis:hover {
    box-shadow: 0 0 0 1px #0a66c2;
    background-color: rgba(112, 181, 249, 0.1);
    color: #004182;
  }

.babybear\:btn-secondary-emphasis:visited:hover {
    box-shadow: 0 0 0 1px #0a66c2;
    background-color: rgba(112, 181, 249, 0.1);
    color: #004182;
  }

.babybear\:btn-secondary-emphasis:active {
    box-shadow: 0 0 0 1px #004182;
    background-color: rgba(112, 181, 249, 0.2);
    color: #004182;
  }

.babybear\:btn-secondary-emphasis:disabled {
    box-shadow: 0 0 0 1px rgba(0, 0, 0, 0);
    background-color: rgba(0, 0, 0, 0.08);
    color: rgba(0, 0, 0, 0.3);
  }

.babybear\:hidden {
    display: none;
  }

.babybear\:h-\[64px\] {
    height: 64px;
  }

.babybear\:h-\[360px\] {
    height: 360px;
  }

.babybear\:h-6 {
    height: 48px;
  }

.babybear\:h-\[72px\] {
    height: 72px;
  }

.babybear\:h-4 {
    height: 32px;
  }

.babybear\:h-\[26px\] {
    height: 26px;
  }

.babybear\:h-auto {
    height: auto;
  }

.babybear\:h-\[180px\] {
    height: 180px;
  }

.babybear\:max-h-\[225px\] {
    max-height: 225px;
  }

.babybear\:max-h-\[400px\] {
    max-height: 400px;
  }

.babybear\:max-h-4 {
    max-height: 32px;
  }

.babybear\:max-h-\[250px\] {
    max-height: 250px;
  }

.babybear\:min-h-\[134px\] {
    min-height: 134px;
  }

.babybear\:w-1 {
    width: 8px;
  }

.babybear\:w-full {
    width: 100%;
  }

.babybear\:w-\[64px\] {
    width: 64px;
  }

.babybear\:w-fit {
    width: fit-content;
  }

.babybear\:w-\[360px\] {
    width: 360px;
  }

.babybear\:w-11\/12 {
    width: 91.666667%;
  }

.babybear\:w-\[199px\] {
    width: 199px;
  }

.babybear\:w-6 {
    width: 48px;
  }

.babybear\:w-\[26px\] {
    width: 26px;
  }

.babybear\:w-\[calc\(100\%-68px\)\] {
    width: calc(100% - 68px);
  }

.babybear\:min-w-full {
    min-width: 100%;
  }

.babybear\:max-w-md {
    max-width: 28rem;
  }

.babybear\:max-w-\[790px\] {
    max-width: 790px;
  }

.babybear\:max-w-\[32px\] {
    max-width: 32px;
  }

.babybear\:flex-none {
    flex: none;
  }

.babybear\:flex-auto {
    flex: 1 1 auto;
  }

.babybear\:basis-0 {
    flex-basis: 0px;
  }

.babybear\:-translate-x-50\% {
    transform: translate(0, 0) rotate(0) skewX(0) skewY(0) scaleX(1) scaleY=
(1);
  }

@media (max-width: 767px) {
    .babybear\:-translate-x-50\% {
      transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(=
1) scaleY(1);
    }

@media (max-width: 767px) {
      .babybear\:-translate-x-50\% {
        transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0) scale=
X(1) scaleY(1);
      }

@media (max-width: 767px) {
        .babybear\:-translate-x-50\% {
          transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0) sca=
leX(1) scaleY(1);
        }

@media (max-width: 767px) {
          .babybear\:-translate-x-50\% {
            transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0) s=
caleX(1) scaleY(1);
          }

@media (max-width: 767px) {
            .babybear\:-translate-x-50\% {
              transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0)=
 scaleX(1) scaleY(1);
            }

@media (max-width: 767px) {
              .babybear\:-translate-x-50\% {
                transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(=
0) scaleX(1) scaleY(1);
              }

@media (max-width: 767px) {
                .babybear\:-translate-x-50\% {
                  transform: translate(-50%, 0) rotate(90deg) skewX(0) skew=
Y(0) scaleX(1) scaleY(1);
                }

@media (max-width: 767px) {
                  .babybear\:-translate-x-50\% {
                    transform: translate(-50%, 0) rotate(90deg) skewX(0) sk=
ewY(0) scaleX(1) scaleY(1);
                  }

@media (max-width: 767px) {
                    .babybear\:-translate-x-50\% {
                      transform: translate(-50%, 0) rotate(90deg) skewX(0) =
skewY(0) scaleX(1) scaleY(1);
                    }

@media (max-width: 767px) {
                      .babybear\:-translate-x-50\% {
                        transform: translate(-50%, 0) rotate(90deg) skewX(0=
) skewY(0) scaleX(1) scaleY(1);
                      }

@media (max-width: 767px) {
                        .babybear\:-translate-x-50\% {
                          transform: translate(-50%, 0) rotate(90deg) skewX=
(0) skewY(0) scaleX(1) scaleY(1);
                        }

@media (max-width: 767px) {
                          .babybear\:-translate-x-50\% {
                            transform: translate(-50%, 0) rotate(90deg) ske=
wX(0) skewY(0) scaleX(1) scaleY(1);
                          }

@media (max-width: 767px) {
                            .babybear\:-translate-x-50\% {
                              transform: translate(-50%, 0) rotate(90deg) s=
kewX(0) skewY(0) scaleX(1) scaleY(1);
                            }

@media (max-width: 767px) {
                              .babybear\:-translate-x-50\% {
                                transform: translate(-50%, 0) rotate(90deg)=
 skewX(0) skewY(0) scaleX(1) scaleY(1);
                              }

@media transform: translate(0, 0) rotate(0) s=
kewX(0) skewY(0) scaleX(1) scaleY(1);
     (max-width: 767px) {
                                .babybear\:rotate-90 {
                                  transform: translate(-50%, 0) rotate(90de=
g) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                }

@media (max-width: 767px) {
                                  .babybear\:rotate-90 {
                                    transform: translate(-50%, 0) rotate(90=
deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                  }

@media (max-width: 767px) {
                                    .babybear\:rotate-90 {
                                      transform: translate(-50%, 0) rotate(=
90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                    }

@media (max-width: 767px) {
                                      .babybear\:rotate-90 {
                                        transform: translate(-50%, 0) rotat=
e(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                      }

@media (max-width: 767px) {
                                        .babybear\:rotate-90 {
                                          transform: translate(-50%, 0) rot=
ate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                        }

@media (max-width: 767px) {
                                          .babybear\:rotate-90 {
                                            transform: translate(-50%, 0) r=
otate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                          }

@media (max-width: 767px) {
                                            .babybear\:rotate-90 {
                                              transform: translate(-50%, 0)=
 rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                            }

@media (max-width: 767px) {
                                              .babybear\:rotate-90 {
                                                transform: translate(-50%, =
0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                              }

@media (max-width: 767px) {
                                                .babybear\:rotate-90 {
                                                  transform: translate(-50%=
, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                }

@media (max-width: 767px) {
                                                  .babybear\:rotate-90 {
                                                    transform: translate(-5=
0%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                  }

@media (max-width: 767px)=
 {
                                                    .babybear\:rotate-90 {
                                                      transform: translate(=
-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                    }

@media (max-width: 767p=
x) {
                                                      .babybear\:rotate-90 =
{
                                                        transform: translat=
e(-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                      }

@media (max-width: 76=
7px) {
                                                        .babybear\:rotate-9=
0 {
                                                          transform: transl=
ate(-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                        }

@media (max-width: =
767px) {
                                                          .babybear\:rotate=
-90 {
                                                            transform: tran=
slate(-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                          }

border-radius: 8p=
x;
        border-width: 1px;
        border-style: solid;
        border-color: rgba(0,
0,
0,
0.08);
        background-color: #ffffff;
    .babybear\:flex-row {
                                                            flex-direction:=
 row;
                                                          }

.babybear\:flex-c=
ol {
                                                            flex-direction:=
 column;
                                                          }

.babybear\:flex-w=
rap {
                                                            flex-wrap: wrap=
;
                                                          }

.babybear\:items-=
start {
                                                            align-items: fl=
ex-start;
                                                          }

.babybear\:items-=
center {
                                                            align-items: ce=
nter;
                                                          }

.babybear\:justif=
y-start {
                                                            justify-content=
: flex-start;
                                                          }

.babybear\:justif=
y-end {
                                                            justify-content=
: flex-end;
                                                          }

.babybear\:justif=
y-center {
                                                            justify-content=
: center;
                                                          }

.babybear\:justif=
y-around {
                                                            justify-content=
: space-around;
                                                          }

.babybear\:self-s=
tart {
                                                            align-self: fle=
x-start;
                                                          }

.babybear\:self-c=
enter {
                                                            align-self: cen=
ter;
                                                          }

.babybear\:overfl=
ow-y-auto {
                                                            overflow-y: aut=
o;
                                                          }

.babybear\:rounde=
d-\[0px\] {
                                                            border-radius: =
0px;
                                                          }

.babybear\:border=
-b-1 {
                                                            border-bottom-w=
idth: 1px;
                                                          }

.babybear\:border=
-solid {
                                                            border-style: s=
olid;
                                                          }

.babybear\:border=
-color-border-low-emphasis {
                                                            border-color: r=
gba(0, 0, 0, 0.3);
                                                          }

.babybear\:bg-col=
or-brand {
                                                            background-colo=
r: #0a66c2;
                                                          }

.babybear\:p-2 {
                                                            padding: 16px;
                                                          }

.babybear\:py-1 {
                                                            padding-top: 8p=
x;
                                                            padding-bottom:=
 8px;
                                                          }

.babybear\:px-2 {
                                                            padding-left: 1=
6px;
                                                            padding-right: =
16px;
                                                          }

.babybear\:px-0 {
                                                            padding-left: 0=
px;
                                                            padding-right: =
0px;
                                                          }

.babybear\:px-mob=
ile-container-padding {
                                                            padding-left: 1=
6px;
                                                            padding-right: =
16px;
                                                          }

.babybear\:py-3 {
                                                            padding-top: 24=
px;
                                                            padding-bottom:=
 24px;
                                                          }

.babybear\:pt-4 {
                                                            padding-top: 32=
px;
                                                          }

.babybear\:pr-0\.=
5 {
                                                            padding-right: =
4px;
                                                          }

.babybear\:pr-0 {
                                                            padding-right: =
0px;
                                                          }

.babybear\:pl-0\.=
5 {
                                                            padding-left: 4=
px;
                                                          }

.babybear\:pl-0 {
                                                            padding-left: 0=
px;
                                                          }

.babybear\:pt-0\.=
5 {
                                                            padding-top: 4p=
x;
                                                          }

.babybear\:pb-0 {
                                                            padding-bottom:=
 0px;
                                                          }

.babybear\:pt-0 {
                                                            padding-top: 0p=
x;
                                                          }

.babybear\:pb-2 {
                                                            padding-bottom:=
 16px;
                                                          }

.babybear\:text-x=
l {
                                                            font-size: 24px=
;
                                                          }

.babybear\:text-s=
m {
                                                            font-size: 14px=
;
                                                          }

.babybear\:text-\=
[10px\] {
                                                            font-size: 10px=
;
                                                          }

.babybear\:text-m=
d {
                                                            font-size: 16px=
;
                                                          }

.babybear\:text-x=
s {
                                                            font-size: 12px=
;
                                                          }

.babybear\:text-l=
g {
                                                            font-size: 20px=
;
                                                          }

.babybear\:font-b=
old {
                                                            font-weight: 60=
0;
                                                          }

.babybear\:leadin=
g-\[150px\] {
                                                            line-height: 15=
0px;
                                                          }

.babybear\:last\:=
border-b-0:last-child {
                                                            border-bottom-w=
idth: 0;
                                                          }

}

}
}
@media (max-width: 991px) {
  .babymamabear\:invisible {
    visibility: hidden;
  }

.babymamabear\:static {
    position: static;
  }

.babymamabear\:mx-mobile-container-padding {
    margin-left: 16px;
    margin-right: 16px;
  }

.babymamabear\:mx-0 {
    margin-left: 0px;
    margin-right: 0px;
  }

.babymamabear\:mr-3 {
    margin-right: 24px;
  }

.babymamabear\:ml-\[-9999px\] {
    margin-left: -9999px;
  }

.babymamabear\:mb-1\.5 {
    margin-bottom: 12px;
  }

.babymamabear\:mb-1 {
    margin-bottom: 8px;
  }

.babymamabear\:flex {
    display: flex;
  }

.babymamabear\:hidden {
    display: none;
  }

.babymamabear\:h-\[1px\] {
    height: 1px;
  }

.babymamabear\:h-\[48px\] {
    height: 48px;
  }

.babymamabear\:w-\[1px\] {
    width: 1px;
  }

.babymamabear\:w-full {
    width: 100%;
  }

.babymamabear\:w-\[100vw\] {
    width: 100vw;
  }

.babymamabear\:min-w-\[50px\] {
    min-width: 50px;
  }

.babymamabear\:basis-1\/2 {
    flex-basis: 50%;
  }

.babymamabear\:flex-col {
    flex-direction: column;
  }

.babymamabear\:flex-wrap {
    flex-wrap: wrap;
  }

.babymamabear\:bg-color-transparent {
    background-color: rgba(0, 0, 0, 0);
  }

.babymamabear\:p-0 {
    padding: 0px;
  }

.babymamabear\:px-mobile-container-padding {
    padding-left: 16px;
    padding-right: 16px;
  }

.babymamabear\:py-1\.5 {
    padding-top: 12px;
    padding-bottom: 12px;
  }

.babymamabear\:py-1 {
    padding-top: 8px;
    padding-bottom: 8px;
  }
}
@media (min-width: 768px) and (max-width: 991px) {
  .mamabear\:absolute {
    position: absolute;
  }

.mamabear\:right-4 {
    right: 32px;
  }

.mamabear\:-top-0\.5 {
    top: -4px;
  }

.mamabear\:-top-0 {
    top: -0px;
  }

.mamabear\:top-\[58px\] {
    top: 58px;
  }

.mamabear\:-top-1 {
    top: -8px;
  }

.mamabear\:mt-\[68px\] {
    margin-top: 68px;
  }

.mamabear\:mr-3 {
    margin-right: 24px;
  }

.mamabear\:hidden {
    display: none;
  }

.mamabear\:\!h-4 {
    height: 32px !important;
  }

.mamabear\:h-\[100\%\] {
    height: 100%;
  }

.mamabear\:\!min-h-\[32px\] {
    min-height: 32px !important;
  }

.mamabear\:w-2\/3 {
    width: 66.666667%;
  }

.mamabear\:w-\[744px\] {
    width: 744px;
  }

.mamabear\:w-full {
    width: 100%;
  }

.mamabear\:w-\[calc\(100\%-97px\)\] {
    width: calc(100% - 97px);
  }

.mamabear\:min-w-full {
    min-width: 100%;
  }

.mamabear\:min-w-0 {
    min-width: 0px;
  }

.mamabear\:max-w-\[790px\] {
    max-width: 790px;
  }

.mamabear\:flex-shrink-0 {
    flex-shrink: 0;
  }

.mamabear\:container-lined {
    border-radius: 8px;
    border-width: 1px;
    border-style: solid;
    border-color: rgba(0, 0, 0, 0.08);
    background-color: #ffffff;
  }

.mamabear\:container-raised {
    border-radius: 8px;
    background-color: #ffffff;
    box-shadow: 0px 4px 12px rgba(0, 0, 0, 0.3);
  }

.mamabear\:flex-row {
    flex-direction: row;
  }

.mamabear\:items-start {
    align-items: flex-start;
  }

.mamabear\:items-center {
    align-items: center;
  }

.mamabear\:self-center {
    align-self: center;
  }

.mamabear\:rounded-tr-none {
    border-top-right-radius: 0px;
  }

.mamabear\:px-3 {
    padding-left: 24px;
    padding-right: 24px;
  }

.mamabear\:px-mobile-container-padding {
    padding-left: 16px;
    padding-right: 16px;
  }

.mamabear\:py-3 {
    padding-top: 24px;
    padding-bottom: 24px;
  }

.mamabear\:px-2 {
    padding-left: 16px;
    padding-right: 16px;
  }

.mamabear\:pt-desktop-content-top-margin {
    padding-top: 16px;
  }

.mamabear\:text-center {
    text-align: center;
  }
}
@media (min-width: 768px) {
  .papamamabear\:pt-desktop-content-top-margin {
    padding-top: 16px;
  }
}
@media (min-width: 992px) {
  .papabear\:absolute {
    position: absolute;
  }

.papabear\:btn-md {
    height: min-content;
    min-height: 48px;
    border-radius: 24px;
    padding-top: 12px;
    padding-bottom: 12px;
    padding-left: 24px;
    padding-right: 24px;
    text-align: center;
    font-size: 16px;
    font-weight: 600;
    line-height: 1.25;
  }

.papabear\:btn-md,
.papabear\:btn-md:visited,
.papabear\:btn-md:focus {
    cursor: pointer;
    text-decoration-line: none;
  }

.papabear\:top-\[58px\] {
    top: 58px;
  }

.papabear\:-top-1 {
    top: -8px;
  }

.papabear\:btn-md:hover,
.papabear\:btn-md:visited:hover {
    text-decoration-line: none;
  }

.papabear\:btn-md:disabled {
    cursor: not-allowed;
  }

.papabear\:mx-auto {
    margin-left: auto;
    margin-right: auto;
  }

.papabear\:\!mx-2 {
    margin-left: 16px !important;
    margin-right: 16px !important;
  }

.papabear\:mt-\[68px\] {
    margin-top: 68px;
  }

.papabear\:mt-\[-100px\] {
    margin-top: -100px;
  }

.papabear\:mb-\[18px\] {
    margin-bottom: 18px;
  }

.papabear\:mt-0 {
    margin-top: 0px;
  }

.papabear\:mt-0\.5 {
    margin-top: 4px;
  }

.papabear\:mr-2 {
    margin-right: 16px;
  }

.papabear\:mr-3 {
    margin-right: 24px;
  }

.papabear\:ml-column-gutter {
    margin-left: 24px;
  }

.papabear\:inline-block {
    display: inline-block;
  }

.papabear\:flex {
    display: flex;
  }

.papabear\:hidden {
    display: none;
  }

.papabear\:\!h-4 {
    height: 32px !important;
  }

.papabear\:h-6 {
    height: 48px;
  }

.papabear\:h-\[100\%\] {
    height: 100%;
  }

.papabear\:max-h-\[calc\(100vh-4rem\)\] {
    max-height: calc(100vh - 4rem);
  }

.papabear\:\!min-h-\[32px\] {
    min-height: 32px !important;
  }

.papabear\:min-h-\[96px\] {
    min-height: 96px;
  }

.papabear\:w-\[219px\] {
    width: 219px;
  }

.papabear\:w-\[400px\] {
    width: 400px;
  }

.papabear\:w-content-max-w {
    width: 1128px;
  }

.papabear\:w-core-rail-width {
    width: 784px;
  }

.papabear\:w-right-rail-width {
    width: calc(1128px - 24px - 784px);
  }

.papabear\:w-auto {
    width: auto;
  }

.papabear\:w-\[1128px\] {
    width: 1128px;
  }

.papabear\:w-\[calc\(100\%-97px\)\] {
    width: calc(100% - 97px);
  }

.papabear\:min-w-0 {
    min-width: 0px;
  }

.papabear\:max-w-\[550px\] {
    max-width: 550px;
  }

.papabear\:flex-shrink-0 {
    flex-shrink: 0;
  }

.papabear\:container-lined {
    border-radius: 8px;
    border-width: 1px;
    border-style: solid;
    border-color: rgba(0, 0, 0, 0.08);
    background-color: #ffffff;
  }

.papabear\:container-raised {
    border-radius: 8px;
    background-color: #ffffff;
    box-shadow: 0px 4px 12px rgba(0, 0, 0, 0.3);
  }

.papabear\:flex-col {
    flex-direction: column;
  }

.papabear\:flex-nowrap {
    flex-wrap: nowrap;
  }

.papabear\:items-start {
    align-items: flex-start;
  }

.papabear\:justify-start {
    justify-content: flex-start;
  }

.papabear\:justify-center {
    justify-content: center;
  }

.papabear\:self-start {
    align-self: flex-start;
  }

.papabear\:rounded-tr-none {
    border-top-right-radius: 0px;
  }

.papabear\:border-4 {
    border-width: 4px;
  }

.papabear\:p-details-container-padding {
    padding: 24px;
  }

.papabear\:p-0 {
    padding: 0px;
  }

.papabear\:py-2 {
    padding-top: 16px;
    padding-bottom: 16px;
  }

.papabear\:pt-desktop-content-top-margin {
    padding-top: 16px;
  }

.papabear\:text-xl {
    font-size: 24px;
  }

.papabear\:tab-vertical.tab-sm,
.papabear\:tab-vertical .tab-md,
.papabear\:tab-vertical .tab-lg {
    justify-content: flex-start;
  }

.papabear\:tab-vertical.tab-selected:after {
    position: absolute;
    left: 0px;
    height: 100%;
    content: undefined;
    border-left: 4px solid rgba(0, 0, 0, 0.9);
  }

@media (min-width: 992px) {
    .papabear\:tab-vertical.tab-selected:after {
      content: "";
    }

@media (max-width: 768px) {
      .-md\:mt-1 {
        margin-top: 8px;
      }

.-md\:ml-2 {
        margin-left: 16px;
      }

.-md\:flex-wrap {
        flex-wrap: wrap;
      }

}

}
}
</style></head> <body dir=3D"ltr" class=3D"font-sans bg-color-background-ca=
nvas w-full m-0 p-0 pt-1" style=3D"-webkit-text-size-adjust: 100%; -ms-text=
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dding: 0px; padding-top: 8px; font-family: -apple-system, system-ui, BlinkM=
acSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Ox=
ygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe U=
I Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, =
Arial, sans-serif;"> <div class=3D"h-0 opacity-0 text-transparent invisible=
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ax-height: 0; width: 0px; overflow: hidden; opacity: 0; mso-hide: all;" dat=
a-email-preheader=3D"true">What=E2=80=99s the difference between customers=
=E2=80=99 wants versus their needs? Rather than=E2=80=A6</div> <div class=
=3D"h-0 opacity-0 text-transparent invisible overflow-hidden w-0 max-h-[0]"=
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=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=
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=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=
=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=
=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=
=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=
=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=
=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=
=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=
=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=
 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=
=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=
=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=
=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=
=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=
=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=
=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=
=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=
=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=
=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=
=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=
=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=
=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=
=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=
=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 </div> <table rol=
e=3D"presentation" valign=3D"top" border=3D"0" cellspacing=3D"0" cellpaddin=
g=3D"0" width=3D"512" align=3D"center" class=3D"mercado-container w-[512px]=
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bkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: =
0pt; mso-table-rspace: 0pt; margin-left: auto; margin-right: auto; margin-t=
op: 0px; margin-bottom: 0px; width: 512px; max-width: 512px; background-col=
or: #ffffff; padding: 0px;"> <tbody> <tr> <td class=3D"text-center p-3" sty=
le=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table=
-lspace: 0pt; mso-table-rspace: 0pt; padding: 24px; text-align: center;"> <=
table role=3D"presentation" valign=3D"top" border=3D"0" cellspacing=3D"0" c=
ellpadding=3D"0" width=3D"100%" class=3D"min-w-full" style=3D"-webkit-text-=
size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-t=
able-rspace: 0pt; min-width: 100%;"> <tbody> <tr> <td align=3D"left" valign=
=3D"middle" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: =
100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt;"> <a href=3D"https://ww=
w.linkedin.com/comm/feed/?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_follo=
w_newsletter_01%3BKI9tn22lQ7uRdGF32XnzhQ%3D%3D&amp;midToken=3DAQGsVZCYJO6vn=
Q&amp;midSig=3D1eQiq3eqTJUHc1&amp;trk=3Deml-email_series_follow_newsletter_=
01-header-0-home_glimmer%20with_badging&amp;trkEmail=3Deml-email_series_fol=
low_newsletter_01-header-0-home_glimmer%20with_badging-null-du31ng~lvdz2y3k=
~6d-null-null&amp;eid=3Ddu31ng-lvdz2y3k-6d&amp;otpToken=3DMWEwNjE4ZTUxYjJlY=
zFjM2IyMjQwNGVkNDcxZGVlYjM4YWNmZDk0MTlhYWM4ODYxNzljNTA1NmQ0OTViNWVmNmYyZDBk=
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=3D"LinkedIn" src=3D"https://www.linkedin.com/comm/dms/logo?badgeTheme=3Dme=
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p;trk=3Deml-email_series_follow_newsletter_01-null-0-comms%7Ebadging%7Edyna=
mic%7Eglimmer&amp;_sig=3D2nljCuae_JUHc1" data-test-header-dynamic-badging-i=
mg style=3D"outline: none; text-decoration: none; -ms-interpolation-mode: b=
icubic; display: block;"> </a> </td> <td valign=3D"middle" align=3D"right" =
style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-ta=
ble-lspace: 0pt; mso-table-rspace: 0pt;"> <table role=3D"presentation" vali=
gn=3D"top" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"100%" =
data-test-header-profile style=3D"-webkit-text-size-adjust: 100%; -ms-text-=
size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt;"> <tbody> =
<tr> <td align=3D"right" valign=3D"middle" class=3D"w-[32px]" style=3D"-web=
kit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0=
pt; mso-table-rspace: 0pt; width: 32px;" width=3D"32"> <a href=3D"https://r=
s.linkedin.com/comm/in/suzana-vrhovac-2a420a1b4?lipi=3Durn%3Ali%3Apage%3Aem=
ail_email_series_follow_newsletter_01%3BKI9tn22lQ7uRdGF32XnzhQ%3D%3D&amp;mi=
dToken=3DAQGsVZCYJO6vnQ&amp;midSig=3D1eQiq3eqTJUHc1&amp;trk=3Deml-email_ser=
ies_follow_newsletter_01-header-0-profile_glimmer&amp;trkEmail=3Deml-email_=
series_follow_newsletter_01-header-0-profile_glimmer-null-du31ng~lvdz2y3k~6=
d-null-null&amp;eid=3Ddu31ng-lvdz2y3k-6d&amp;otpToken=3DMWEwNjE4ZTUxYjJlYzF=
jM2IyMjQwNGVkNDcxZGVlYjM4YWNmZDk0MTlhYWM4ODYxNzljNTA1NmQ0OTViNWVmNmYyZDBkZj=
gxNTBkNmI5ZTcwNmYzZmNjMWFiOGVmNTY3Zjk0ODkyNTlhNTQxMmVlMTU1ZGNlMiwxLDE%3D" t=
arget=3D"_blank" style=3D"color: #0a66c2; cursor: pointer; display: inline-=
block; text-decoration: none; -webkit-text-size-adjust: 100%; -ms-text-size=
-adjust: 100%;"> <img alt=3D"Suzana Vrhovac" src=3D"https://media.licdn.com=
/dms/image/D4D03AQG5yCGLIOHUoA/profile-displayphoto-shrink_200_200/0/171208=
6001054?e=3D2147483647&amp;v=3Dbeta&amp;t=3DStpUGqDOwEhu66OnIQvuFvoigMHWJ_y=
J7_b54oeqnSA" class=3D"rounded-[100%] w-[32px] h-[32px]" style=3D"outline: =
none; text-decoration: none; -ms-interpolation-mode: bicubic; height: 32px;=
 width: 32px; border-radius: 100%;" width=3D"32" height=3D"32"> </a> </td> =
</tr> </tbody> </table> </td> </tr> </tbody> </table> </td> </tr> <tr> <td =
class=3D"px-0 pb-3" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-=
adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding-left: 0=
px; padding-right: 0px; padding-bottom: 24px;"> <div> <table role=3D"presen=
tation" valign=3D"top" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" wid=
th=3D"100%" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: =
100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt;"> <tbody> <tr> <td clas=
s=3D"px-3 pb-2" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adju=
st: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding-left: 24px;=
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stem-gray-70" data-test-id=3D"email-header" style=3D"margin: 0; overflow-wr=
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oe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-se=
rif; font-size: 14px; font-weight: 500; text-transform: uppercase; line-hei=
ght: 1.25; letter-spacing: 0.1em; color: #666666;"> Newsletter on LinkedIn =
</h1> </td> </tr> <tr> <td data-test-id=3D"newsletter-entity-lockup" class=
=3D"px-3 pb-2" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjus=
t: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding-left: 24px; =
padding-right: 24px; padding-bottom: 16px;"> <table role=3D"presentation" v=
align=3D"top" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"100=
%" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso=
-table-lspace: 0pt; mso-table-rspace: 0pt;"> <tbody> <tr> <td valign=3D"top=
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-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 64px; p=
adding-right: 8px;" width=3D"64"> <a href=3D"https://www.linkedin.com/comm/=
newsletters/6972987102741368832?lipi=3Durn%3Ali%3Apage%3Aemail_email_series=
_follow_newsletter_01%3BKI9tn22lQ7uRdGF32XnzhQ%3D%3D&amp;midToken=3DAQGsVZC=
YJO6vnQ&amp;midSig=3D1eQiq3eqTJUHc1&amp;trk=3Deml-email_series_follow_newsl=
etter_01-newsletter_entity_lockup-0-newsletter_entity_cta&amp;trkEmail=3Dem=
l-email_series_follow_newsletter_01-newsletter_entity_lockup-0-newsletter_e=
ntity_cta-null-du31ng~lvdz2y3k~6d-null-null&amp;eid=3Ddu31ng-lvdz2y3k-6d&am=
p;otpToken=3DMWEwNjE4ZTUxYjJlYzFjM2IyMjQwNGVkNDcxZGVlYjM4YWNmZDk0MTlhYWM4OD=
YxNzljNTA1NmQ0OTViNWVmNmYyZDBkZjgxNTBkNmI5ZTcwNmYzZmNjMWFiOGVmNTY3Zjk0ODkyN=
TlhNTQxMmVlMTU1ZGNlMiwxLDE%3D" target=3D"_blank" style=3D"color: #0a66c2; c=
ursor: pointer; display: inline-block; text-decoration: none; -webkit-text-=
size-adjust: 100%; -ms-text-size-adjust: 100%;"> <img class=3D"inline-block=
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cdn.com/dms/image/D5612AQEKiOcJgeDrFQ/series-logo_image-shrink_100_100/0/16=
62489623525?e=3D2147483647&amp;v=3Dbeta&amp;t=3DyeM1Kq2yfz0-t6O3yukyyaTUQoo=
5kq0zpwF8QtWWhp0" alt=3D"Donna's Onboarding Insights" style=3D"outline: non=
e; text-decoration: none; -ms-interpolation-mode: bicubic; position: relati=
ve; display: inline-block; height: 64px; width: 64px; background-color: #ea=
e6df;" width=3D"64" height=3D"64"> </a> </td> <td valign=3D"top" style=3D"-=
webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace=
: 0pt; mso-table-rspace: 0pt;"> <table role=3D"presentation" valign=3D"top"=
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webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace=
: 0pt; mso-table-rspace: 0pt;"> <tbody> <tr> <td style=3D"-webkit-text-size=
-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table=
-rspace: 0pt;"> <a href=3D"https://www.linkedin.com/comm/newsletters/697298=
7102741368832?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_follow_newsletter=
_01%3BKI9tn22lQ7uRdGF32XnzhQ%3D%3D&amp;midToken=3DAQGsVZCYJO6vnQ&amp;midSig=
=3D1eQiq3eqTJUHc1&amp;trk=3Deml-email_series_follow_newsletter_01-newslette=
r_entity_lockup-0-newsletter_entity_cta&amp;trkEmail=3Deml-email_series_fol=
low_newsletter_01-newsletter_entity_lockup-0-newsletter_entity_cta-null-du3=
1ng~lvdz2y3k~6d-null-null&amp;eid=3Ddu31ng-lvdz2y3k-6d&amp;otpToken=3DMWEwN=
jE4ZTUxYjJlYzFjM2IyMjQwNGVkNDcxZGVlYjM4YWNmZDk0MTlhYWM4ODYxNzljNTA1NmQ0OTVi=
NWVmNmYyZDBkZjgxNTBkNmI5ZTcwNmYzZmNjMWFiOGVmNTY3Zjk0ODkyNTlhNTQxMmVlMTU1ZGN=
lMiwxLDE%3D" target=3D"_blank" class=3D"no-underline" style=3D"color: #0a66=
c2; cursor: pointer; display: inline-block; text-decoration: none; -webkit-=
text-size-adjust: 100%; -ms-text-size-adjust: 100%; text-decoration-line: n=
one;"> <span class=3D"font-[700] text-md m-0 pb-0.25 break-words leading-re=
gular text-system-gray-90" style=3D"margin: 0px; overflow-wrap: break-word;=
 padding-bottom: 2px; font-size: 16px; font-weight: 700; line-height: 1.25;=
 color: #282828;"> Donna's Onboarding Insights </span> </a> </td> </tr> <tr=
> <td style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; =
mso-table-lspace: 0pt; mso-table-rspace: 0pt;"> <a href=3D"https://www.link=
edin.com/comm/newsletters/6972987102741368832?lipi=3Durn%3Ali%3Apage%3Aemai=
l_email_series_follow_newsletter_01%3BKI9tn22lQ7uRdGF32XnzhQ%3D%3D&amp;midT=
oken=3DAQGsVZCYJO6vnQ&amp;midSig=3D1eQiq3eqTJUHc1&amp;trk=3Deml-email_serie=
s_follow_newsletter_01-newsletter_entity_lockup-0-newsletter_entity_cta&amp=
;trkEmail=3Deml-email_series_follow_newsletter_01-newsletter_entity_lockup-=
0-newsletter_entity_cta-null-du31ng~lvdz2y3k~6d-null-null&amp;eid=3Ddu31ng-=
lvdz2y3k-6d&amp;otpToken=3DMWEwNjE4ZTUxYjJlYzFjM2IyMjQwNGVkNDcxZGVlYjM4YWNm=
ZDk0MTlhYWM4ODYxNzljNTA1NmQ0OTViNWVmNmYyZDBkZjgxNTBkNmI5ZTcwNmYzZmNjMWFiOGV=
mNTY3Zjk0ODkyNTlhNTQxMmVlMTU1ZGNlMiwxLDE%3D" target=3D"_blank" class=3D"no-=
underline" style=3D"color: #0a66c2; cursor: pointer; display: inline-block;=
 text-decoration: none; -webkit-text-size-adjust: 100%; -ms-text-size-adjus=
t: 100%; text-decoration-line: none;"> <span class=3D"text-sm m-0 text-cool=
-gray-70 break-words font-normal leading-regular" style=3D"margin: 0px; ove=
rflow-wrap: break-word; font-size: 14px; font-weight: 400; line-height: 1.2=
5; color: #56687a;"> Customer Onboarding insights to transform new &amp; ex=
isting customers into loyal champions. </span> </a> </td> </tr> </tbody> </=
table> </td> </tr> </tbody> </table> </td> </tr> <tr> <td data-test-id=3D"n=
ewsletter-author-lockup" class=3D"px-3 pb-2" valign=3D"middle" style=3D"-we=
bkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: =
0pt; mso-table-rspace: 0pt; padding-left: 24px; padding-right: 24px; paddin=
g-bottom: 16px;"> <table role=3D"presentation" valign=3D"top" border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" width=3D"100%" style=3D"-webkit-text-si=
ze-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-tab=
le-rspace: 0pt;"> <tbody> <tr> <td valign=3D"middle" align=3D"left" class=
=3D"pr-1 w-4" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust=
: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 32px; padding-=
right: 8px;" width=3D"32"> <a href=3D"https://www.linkedin.com/comm/in/donn=
aweb?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_follow_newsletter_01%3BKI9=
tn22lQ7uRdGF32XnzhQ%3D%3D&amp;midToken=3DAQGsVZCYJO6vnQ&amp;midSig=3D1eQiq3=
eqTJUHc1&amp;trk=3Deml-email_series_follow_newsletter_01-newsletter_author_=
lockup-0-newsletter_author_cta&amp;trkEmail=3Deml-email_series_follow_newsl=
etter_01-newsletter_author_lockup-0-newsletter_author_cta-null-du31ng~lvdz2=
y3k~6d-null-null&amp;eid=3Ddu31ng-lvdz2y3k-6d&amp;otpToken=3DMWEwNjE4ZTUxYj=
JlYzFjM2IyMjQwNGVkNDcxZGVlYjM4YWNmZDk0MTlhYWM4ODYxNzljNTA1NmQ0OTViNWVmNmYyZ=
DBkZjgxNTBkNmI5ZTcwNmYzZmNjMWFiOGVmNTY3Zjk0ODkyNTlhNTQxMmVlMTU1ZGNlMiwxLDE%=
3D" target=3D"_blank" style=3D"color: #0a66c2; cursor: pointer; display: in=
line-block; text-decoration: none; -webkit-text-size-adjust: 100%; -ms-text=
-size-adjust: 100%;"> <img class=3D"inline-block relative bg-color-entity-g=
host-background clip-path-circle-50 rounded-full w-4 h-4 align-middle" src=
=3D"https://media.licdn.com/dms/image/C4E03AQHj48yt1_Uelw/profile-displayph=
oto-shrink_400_400/0/1579135727193?e=3D2147483647&amp;v=3Dbeta&amp;t=3D8ooM=
BrO5IDyCl7VdoV9sF8eBtWYyEK3zvsGFE-LA4Xo" alt=3D"Author image" style=3D"outl=
ine: none; text-decoration: none; -ms-interpolation-mode: bicubic; position=
: relative; display: inline-block; height: 32px; width: 32px; border-radius=
: 9999px; background-color: #eae6df; vertical-align: middle; clip-path: cir=
cle(50%);" width=3D"32" height=3D"32"> </a> </td> <td valign=3D"middle" cla=
ss=3D"align-middle" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-=
adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; vertical-align:=
 middle;"> <table role=3D"presentation" valign=3D"top" border=3D"0" cellspa=
cing=3D"0" cellpadding=3D"0" width=3D"100%" style=3D"-webkit-text-size-adju=
st: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspa=
ce: 0pt;"> <tbody> <tr> <td style=3D"-webkit-text-size-adjust: 100%; -ms-te=
xt-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt;"> <a hr=
ef=3D"https://www.linkedin.com/comm/in/donnaweb?lipi=3Durn%3Ali%3Apage%3Aem=
ail_email_series_follow_newsletter_01%3BKI9tn22lQ7uRdGF32XnzhQ%3D%3D&amp;mi=
dToken=3DAQGsVZCYJO6vnQ&amp;midSig=3D1eQiq3eqTJUHc1&amp;trk=3Deml-email_ser=
ies_follow_newsletter_01-newsletter_author_lockup-0-newsletter_author_cta&a=
mp;trkEmail=3Deml-email_series_follow_newsletter_01-newsletter_author_locku=
p-0-newsletter_author_cta-null-du31ng~lvdz2y3k~6d-null-null&amp;eid=3Ddu31n=
g-lvdz2y3k-6d&amp;otpToken=3DMWEwNjE4ZTUxYjJlYzFjM2IyMjQwNGVkNDcxZGVlYjM4YW=
NmZDk0MTlhYWM4ODYxNzljNTA1NmQ0OTViNWVmNmYyZDBkZjgxNTBkNmI5ZTcwNmYzZmNjMWFiO=
GVmNTY3Zjk0ODkyNTlhNTQxMmVlMTU1ZGNlMiwxLDE%3D" target=3D"_blank" class=3D"n=
o-underline" style=3D"color: #0a66c2; cursor: pointer; display: inline-bloc=
k; text-decoration: none; -webkit-text-size-adjust: 100%; -ms-text-size-adj=
ust: 100%; text-decoration-line: none;"> <span class=3D"font-[700] text-sm =
m-0 pb-0.25 text-system-gray-90 leading-regular" style=3D"margin: 0px; padd=
ing-bottom: 2px; font-size: 14px; font-weight: 700; line-height: 1.25; colo=
r: #282828;">Donna Weber</span> </a> </td> </tr> <tr> <td style=3D"-webkit-=
text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; =
mso-table-rspace: 0pt;"> <a href=3D"https://www.linkedin.com/comm/in/donnaw=
eb?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_follow_newsletter_01%3BKI9tn=
22lQ7uRdGF32XnzhQ%3D%3D&amp;midToken=3DAQGsVZCYJO6vnQ&amp;midSig=3D1eQiq3eq=
TJUHc1&amp;trk=3Deml-email_series_follow_newsletter_01-newsletter_author_lo=
ckup-0-newsletter_author_cta&amp;trkEmail=3Deml-email_series_follow_newslet=
ter_01-newsletter_author_lockup-0-newsletter_author_cta-null-du31ng~lvdz2y3=
k~6d-null-null&amp;eid=3Ddu31ng-lvdz2y3k-6d&amp;otpToken=3DMWEwNjE4ZTUxYjJl=
YzFjM2IyMjQwNGVkNDcxZGVlYjM4YWNmZDk0MTlhYWM4ODYxNzljNTA1NmQ0OTViNWVmNmYyZDB=
kZjgxNTBkNmI5ZTcwNmYzZmNjMWFiOGVmNTY3Zjk0ODkyNTlhNTQxMmVlMTU1ZGNlMiwxLDE%3D=
" target=3D"_blank" class=3D"no-underline" style=3D"color: #0a66c2; cursor:=
 pointer; display: inline-block; text-decoration: none; -webkit-text-size-a=
djust: 100%; -ms-text-size-adjust: 100%; text-decoration-line: none;"> <spa=
n class=3D"text-xs m-0 text-cool-gray-70" data-test-id=3D"headline" style=
=3D"margin: 0px; font-size: 12px; color: #56687a;"> I help high growth comp=
anies increase customer retention and grow profits | Top 25 Customer Succes=
s Influencer | Tea Snob </span> </a> </td> </tr> </tbody> </table> </td> </=
tr> </tbody> </table> </td> </tr> <tr data-test-id=3D"newsletter-hero-banne=
r"> <td class=3D"bg-color-surface-accent-4 py-2 px-3 leading-regular" style=
=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-l=
space: 0pt; mso-table-rspace: 0pt; background-color: #dde7f1; padding-left:=
 24px; padding-right: 24px; padding-top: 16px; padding-bottom: 16px; line-h=
eight: 1.25;"> <a href=3D"https://www.linkedin.com/comm/pulse/customer-want=
s-versus-needs-donna-weber-17hof?lipi=3Durn%3Ali%3Apage%3Aemail_email_serie=
s_follow_newsletter_01%3BKI9tn22lQ7uRdGF32XnzhQ%3D%3D&amp;midToken=3DAQGsVZ=
CYJO6vnQ&amp;midSig=3D1eQiq3eqTJUHc1&amp;trk=3Deml-email_series_follow_news=
letter_01-newsletter_hero_banner-0-open_on_linkedin_cta&amp;trkEmail=3Deml-=
email_series_follow_newsletter_01-newsletter_hero_banner-0-open_on_linkedin=
_cta-null-du31ng~lvdz2y3k~6d-null-null&amp;eid=3Ddu31ng-lvdz2y3k-6d&amp;otp=
Token=3DMWEwNjE4ZTUxYjJlYzFjM2IyMjQwNGVkNDcxZGVlYjM4YWNmZDk0MTlhYWM4ODYxNzl=
jNTA1NmQ0OTViNWVmNmYyZDBkZjgxNTBkNmI5ZTcwNmYzZmNjMWFiOGVmNTY3Zjk0ODkyNTlhNT=
QxMmVlMTU1ZGNlMiwxLDE%3D" target=3D"_blank" class=3D"text-color-text no-und=
erline" style=3D"cursor: pointer; display: inline-block; text-decoration: n=
one; -webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; color: rgb=
a(0, 0, 0, 0.9); text-decoration-line: none;"> See what others are saying a=
bout this topic:<span class=3D"text-md font-normal leading-regular text-col=
or-brand" style=3D"font-size: 16px; font-weight: 400; line-height: 1.25; co=
lor: #0a66c2;"> Open on Linkedin</span> </a> </td> </tr> <tr data-test-id=
=3D"newsletter-content-preview"> <td class=3D"px-3 pt-2" style=3D"-webkit-t=
ext-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; m=
so-table-rspace: 0pt; padding-left: 24px; padding-right: 24px; padding-top:=
 16px;"> <table role=3D"presentation" valign=3D"top" border=3D"0" cellspaci=
ng=3D"0" cellpadding=3D"0" width=3D"100%" style=3D"-webkit-text-size-adjust=
: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace=
: 0pt;"> <tbody> <tr> <td class=3D"overflow-hidden " style=3D"-webkit-text-=
size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-t=
able-rspace: 0pt; overflow: hidden;"> <table role=3D"presentation" valign=
=3D"top" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"100%" st=
yle=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-tabl=
e-lspace: 0pt; mso-table-rspace: 0pt;"> <tbody> <tr> <td style=3D"-webkit-t=
ext-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; m=
so-table-rspace: 0pt;"> <a href=3D"https://www.linkedin.com/comm/pulse/cust=
omer-wants-versus-needs-donna-weber-17hof?lipi=3Durn%3Ali%3Apage%3Aemail_em=
ail_series_follow_newsletter_01%3BKI9tn22lQ7uRdGF32XnzhQ%3D%3D&amp;midToken=
=3DAQGsVZCYJO6vnQ&amp;midSig=3D1eQiq3eqTJUHc1&amp;trk=3Deml-email_series_fo=
llow_newsletter_01-newsletter_content_preview-0-headline_&amp;trkEmail=3Dem=
l-email_series_follow_newsletter_01-newsletter_content_preview-0-headline_-=
null-du31ng~lvdz2y3k~6d-null-null&amp;eid=3Ddu31ng-lvdz2y3k-6d&amp;otpToken=
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lMTU1ZGNlMiwxLDE%3D" target=3D"_blank" class=3D"w-full" style=3D"color: #0a=
66c2; cursor: pointer; display: inline-block; text-decoration: none; -webki=
t-text-size-adjust: 100%; -ms-text-size-adjust: 100%; width: 100%;"> <img c=
lass=3D"block w-full aspect-[744/400] object-cover overflow-hidden" data-te=
st-id=3D"newsletter-content-preview__cover-image" alt=3D"Newsletter cover i=
mage" src=3D"https://media.licdn.com/dms/image/D5612AQHgOVzJZV8TPg/article-=
cover_image-shrink_720_1280/0/1713802339288?e=3D2147483647&amp;v=3Dbeta&amp=
;t=3DhUSbdaybkoO7nGP7ZTJIE2kenFOr1hY1zMn5Z3xRYTE" style=3D"outline: none; t=
ext-decoration: none; -ms-interpolation-mode: bicubic; display: block; aspe=
ct-ratio: 744/400; width: 100%; overflow: hidden; object-fit: cover;"> </a>=
 </td> </tr> <tr> <td class=3D"py-2" style=3D"-webkit-text-size-adjust: 100=
%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt=
; padding-top: 16px; padding-bottom: 16px;"> <table role=3D"presentation" v=
align=3D"top" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"100=
%" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso=
-table-lspace: 0pt; mso-table-rspace: 0pt;"> <tbody> <tr> <td style=3D"-web=
kit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0=
pt; mso-table-rspace: 0pt;"> <a href=3D"https://www.linkedin.com/comm/pulse=
/customer-wants-versus-needs-donna-weber-17hof?lipi=3Durn%3Ali%3Apage%3Aema=
il_email_series_follow_newsletter_01%3BKI9tn22lQ7uRdGF32XnzhQ%3D%3D&amp;mid=
Token=3DAQGsVZCYJO6vnQ&amp;midSig=3D1eQiq3eqTJUHc1&amp;trk=3Deml-email_seri=
es_follow_newsletter_01-newsletter_content_preview-0-title_&amp;trkEmail=3D=
eml-email_series_follow_newsletter_01-newsletter_content_preview-0-title_-n=
ull-du31ng~lvdz2y3k~6d-null-null&amp;eid=3Ddu31ng-lvdz2y3k-6d&amp;otpToken=
=3DMWEwNjE4ZTUxYjJlYzFjM2IyMjQwNGVkNDcxZGVlYjM4YWNmZDk0MTlhYWM4ODYxNzljNTA1=
NmQ0OTViNWVmNmYyZDBkZjgxNTBkNmI5ZTcwNmYzZmNjMWFiOGVmNTY3Zjk0ODkyNTlhNTQxMmV=
lMTU1ZGNlMiwxLDE%3D" target=3D"_blank" class=3D"no-underline font-medium te=
xt-sm m-0 text-system-gray-90" style=3D"cursor: pointer; display: inline-bl=
ock; text-decoration: none; -webkit-text-size-adjust: 100%; -ms-text-size-a=
djust: 100%; margin: 0px; font-size: 14px; font-weight: 500; color: #282828=
; text-decoration-line: none;"> <h2 style=3D"margin: 0; font-weight: 500;">=
 Customer Wants versus Needs </h2> </a> </td> </tr> <tr data-test-id=3D"new=
sletter-content-preview--content"> <td class=3D"pt-0.5 series-article-body"=
 style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-t=
able-lspace: 0pt; mso-table-rspace: 0pt; font-family: -apple-system, system=
-ui, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans',=
 Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji=
', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', =
Helvetica, Arial, sans-serif; font-size: 16px; padding-top: 4px;"> <p style=
=3D"margin: 0; font-weight: 400; margin-top: 0.8em; font-size: 1em; line-he=
ight: 1.5;">What=E2=80=99s the difference between customers=E2=80=99 wants =
versus their needs?</p><p style=3D"margin: 0; font-weight: 400; margin-top:=
 0.8em; font-size: 1em; line-height: 1.5;">Rather than chasing customer wan=
ts, you require best practices that deliver results. </p><p style=3D"margin=
: 0; font-weight: 400; margin-top: 0.8em; font-size: 1em; line-height: 1.5;=
"><strong>Why it Matters</strong></p><p style=3D"margin: 0; font-weight: 40=
0; margin-top: 0.8em; font-size: 1em; line-height: 1.5;">You need to keep c=
ustomers on track to reach their goals and outcomes as quickly as possible.=
</p><p style=3D"margin: 0; font-weight: 400; margin-top: 0.8em; font-size: =
1em; line-height: 1.5;">I recommend you learn from your best customers. How=
 and why are they thriving with your product?</p><p style=3D"margin: 0; fon=
t-weight: 400; margin-top: 0.8em; font-size: 1em; line-height: 1.5;">Then, =
create best practices to deliver to all your customers.</p><p style=3D"marg=
in: 0; font-weight: 400; margin-top: 0.8em; font-size: 1em; line-height: 1.=
5;">Next, take complete ownership. Keep them on track. Deliver results. Get=
 them to what they need, even if it may not be what they want.</p><div><tab=
le class=3D"email-iframe-wrapper" style=3D"-webkit-text-size-adjust: 100%; =
-ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; m=
argin-top: 1em; width: 100%; background-color: #f5f7f9; text-align: center;=
" width=3D"100%"><tbody><tr><td class=3D"email-iframe-td-padding-top" style=
=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-l=
space: 0pt; mso-table-rspace: 0pt; padding-top: 64px;"></td></tr><tr><td st=
yle=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-tabl=
e-lspace: 0pt; mso-table-rspace: 0pt;"><img src=3D"https://media.licdn.com/=
media/AAYQAgQJAAgAAQAAAAAAAEI_gKaSVYsWRCWh_qg9aKt9IQ.png" class=3D"email-if=
rame-image" style=3D"outline: none; text-decoration: none; -ms-interpolatio=
n-mode: bicubic; margin-top: 1em; display: block; max-width: 100%; margin: =
auto; height: 64px; width: 64px;" width=3D"64" height=3D"64"></td></tr><tr>=
<td class=3D"email-iframe-td-padding-middle" style=3D"-webkit-text-size-adj=
ust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rsp=
ace: 0pt; padding-top: 16px;"><a href=3D"https://www.linkedin.com/pulse/cus=
tomer-wants-versus-needs-donna-weber-17hof" target=3D"_blank" class=3D"emai=
l-iframe-button" style=3D"text-decoration: none; -webkit-text-size-adjust: =
100%; -ms-text-size-adjust: 100%; cursor: pointer; display: inline-block; b=
order-radius: 34px; border-width: 1px; border-style: solid; border-color: #=
0a66c2; padding-top: 0.4em; padding-bottom: 0.4em; padding-left: 1em; paddi=
ng-right: 1em; text-align: center; font-size: 1em; font-weight: 600; line-h=
eight: 1.25; color: #0a66c2; text-decoration-line: none;">View media</a></t=
d></tr><tr><td class=3D"email-iframe-td-padding-bottom" style=3D"-webkit-te=
xt-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; ms=
o-table-rspace: 0pt; padding-bottom: 64px;"></td></tr></tbody></table></div=
><p style=3D"margin: 0; font-weight: 400; margin-top: 0.8em; font-size: 1em=
; line-height: 1.5;"><strong>Dive deeper</strong></p><p style=3D"margin: 0;=
 font-weight: 400; margin-top: 0.8em; font-size: 1em; line-height: 1.5;">Re=
ad my article, =E2=80=98<a href=3D"https://www.donnaweber.com/post/this-is-=
why-you-should-stop-analyzing-churn" target=3D"_blank" rel=3D"nofollow noop=
ener" style=3D"text-decoration: none; -webkit-text-size-adjust: 100%; -ms-t=
ext-size-adjust: 100%; display: inline; cursor: pointer; font-weight: 600; =
color: #0a66c2; text-decoration-line: none;">Why You Should Stop Analyzing =
Churn</a>.=E2=80=99</p> </td> </tr> <tr> <td class=3D"pt-2 no-underline" st=
yle=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-tabl=
e-lspace: 0pt; mso-table-rspace: 0pt; padding-top: 16px; text-decoration-li=
ne: none;"> <table role=3D"presentation" valign=3D"top" border=3D"0" cellsp=
acing=3D"0" cellpadding=3D"0" width=3D"100%" class=3D"email-button " data-t=
est-id=3D"email-button" style=3D"-webkit-text-size-adjust: 100%; -ms-text-s=
ize-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt;"> <tbody> <=
tr> <td valign=3D"middle" align=3D"left" style=3D"-webkit-text-size-adjust:=
 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace:=
 0pt;"> <a href=3D"https://www.linkedin.com/comm/pulse/customer-wants-versu=
s-needs-donna-weber-17hof?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_follo=
w_newsletter_01%3BKI9tn22lQ7uRdGF32XnzhQ%3D%3D&amp;midToken=3DAQGsVZCYJO6vn=
Q&amp;midSig=3D1eQiq3eqTJUHc1&amp;trk=3Deml-email_series_follow_newsletter_=
01-newsletter_content_preview-0-readmore_button_&amp;trkEmail=3Deml-email_s=
eries_follow_newsletter_01-newsletter_content_preview-0-readmore_button_-nu=
ll-du31ng~lvdz2y3k~6d-null-null&amp;eid=3Ddu31ng-lvdz2y3k-6d&amp;otpToken=
=3DMWEwNjE4ZTUxYjJlYzFjM2IyMjQwNGVkNDcxZGVlYjM4YWNmZDk0MTlhYWM4ODYxNzljNTA1=
NmQ0OTViNWVmNmYyZDBkZjgxNTBkNmI5ZTcwNmYzZmNjMWFiOGVmNTY3Zjk0ODkyNTlhNTQxMmV=
lMTU1ZGNlMiwxLDE%3D" target=3D"_blank" aria-label=3D"Join the conversation"=
 class=3D"align-top no-underline" style=3D"color: #0a66c2; cursor: pointer;=
 display: inline-block; text-decoration: none; -webkit-text-size-adjust: 10=
0%; -ms-text-size-adjust: 100%; vertical-align: top; text-decoration-line: =
none;"> <table role=3D"presentation" valign=3D"top" border=3D"0" cellspacin=
g=3D"0" cellpadding=3D"0" width=3D"auto" class=3D"border-separate" style=3D=
"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspa=
ce: 0pt; mso-table-rspace: 0pt; border-collapse: separate;"> <tbody> <tr> <=
td class=3D"btn-md btn-primary border-color-brand button-link leading-regul=
ar !min-h-[auto] !shadow-none border-1 border-solid" style=3D"-webkit-text-=
size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-t=
able-rspace: 0pt; height: min-content; border-radius: 24px; padding-top: 12=
px; padding-bottom: 12px; padding-left: 24px; padding-right: 24px; text-ali=
gn: center; font-size: 16px; font-weight: 600; cursor: pointer; text-decora=
tion-line: none; background-color: #0a66c2; color: #ffffff; border-width: 1=
px; border-style: solid; border-color: #0a66c2; line-height: 1.25; min-heig=
ht: auto !important; box-shadow: 0 0 #0000, 0 0 #0000, 0 0 #0000 !important=
;"> <a href=3D"https://www.linkedin.com/comm/pulse/customer-wants-versus-ne=
eds-donna-weber-17hof?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_follow_ne=
wsletter_01%3BKI9tn22lQ7uRdGF32XnzhQ%3D%3D&amp;midToken=3DAQGsVZCYJO6vnQ&am=
p;midSig=3D1eQiq3eqTJUHc1&amp;trk=3Deml-email_series_follow_newsletter_01-n=
ewsletter_content_preview-0-readmore_button_&amp;trkEmail=3Deml-email_serie=
s_follow_newsletter_01-newsletter_content_preview-0-readmore_button_-null-d=
u31ng~lvdz2y3k~6d-null-null&amp;eid=3Ddu31ng-lvdz2y3k-6d&amp;otpToken=3DMWE=
wNjE4ZTUxYjJlYzFjM2IyMjQwNGVkNDcxZGVlYjM4YWNmZDk0MTlhYWM4ODYxNzljNTA1NmQ0OT=
ViNWVmNmYyZDBkZjgxNTBkNmI5ZTcwNmYzZmNjMWFiOGVmNTY3Zjk0ODkyNTlhNTQxMmVlMTU1Z=
GNlMiwxLDE%3D" target=3D"_blank" tabindex=3D"-1" aria-hidden=3D"true" class=
=3D"no-underline" style=3D"color: #0a66c2; cursor: pointer; display: inline=
-block; text-decoration: none; -webkit-text-size-adjust: 100%; -ms-text-siz=
e-adjust: 100%; text-decoration-line: none;"> <span class=3D"no-underline t=
ext-white" style=3D"color: #ffffff; text-decoration-line: none;"> Join the =
conversation </span> </a> </td> </tr> </tbody> </table> </a> </td> </tr> </=
tbody> </table> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table>=
 </td> </tr> </tbody> </table> </td> </tr> <tr> <td class=3D"px-3 pt-2" dat=
a-test-id=3D"newsletter-social-upsell" style=3D"-webkit-text-size-adjust: 1=
00%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0=
pt; padding-left: 24px; padding-right: 24px; padding-top: 16px;"> <table ro=
le=3D"presentation" valign=3D"top" border=3D"0" cellspacing=3D"0" cellpaddi=
ng=3D"0" width=3D"100%" style=3D"-webkit-text-size-adjust: 100%; -ms-text-s=
ize-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt;"> <tbody> <=
tr> <td align=3D"left" style=3D"-webkit-text-size-adjust: 100%; -ms-text-si=
ze-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt;"> Know someo=
ne who might be interested in this newsletter? Share it with them. </td> </=
tr> <tr> <td class=3D"pt-2" align=3D"center" style=3D"-webkit-text-size-adj=
ust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rsp=
ace: 0pt; padding-top: 16px;"> <table role=3D"presentation" valign=3D"top" =
border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"75%" class=3D"mx-=
auto" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; =
mso-table-lspace: 0pt; mso-table-rspace: 0pt; margin-left: auto; margin-rig=
ht: auto;"> <tbody> <tr align=3D"middle"> <td style=3D"-webkit-text-size-ad=
just: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rs=
pace: 0pt;"> <a href=3D"https://www.linkedin.com/e/v2?urlhash=3Dctbn&amp;ur=
l=3Dhttps%3A%2F%2Fwww%2Elinkedin%2Ecom%2FshareArticle%3Furl%3Dhttps%253A%25=
2F%252Fwww%252Elinkedin%252Ecom%252Fpulse%252Fcustomer-wants-versus-needs-d=
onna-weber-17hof&amp;lipi=3Durn%3Ali%3Apage%3Aemail_email_series_follow_new=
sletter_01%3BKI9tn22lQ7uRdGF32XnzhQ%3D%3D&amp;midToken=3DAQGsVZCYJO6vnQ&amp=
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l_upsell&amp;ts=3Dlinkedin_upsell_cta&amp;li=3D0&amp;t=3Dplh" target=3D"_bl=
ank" style=3D"color: #0a66c2; cursor: pointer; display: inline-block; text-=
decoration: none; -webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100=
%;"> <img class=3D"h-3 w-3 align-middle" src=3D"https://static.licdn.com/ae=
ro-v1/sc/h/dxxwa7aq3z1rmvz7wmodrbt4k" alt=3D"Share this series on LinkedIn"=
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ubic; height: 24px; width: 24px; vertical-align: middle;" width=3D"24" heig=
ht=3D"24"> </a> </td> <td style=3D"-webkit-text-size-adjust: 100%; -ms-text=
-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt;"> <a href=
=3D"https://www.linkedin.com/e/v2?urlhash=3DkoBe&amp;url=3Dhttps%3A%2F%2Fww=
w%2Efacebook%2Ecom%2Fsharer%2Fsharer%2Ephp%3Fu%3Dhttps%3A%2F%2Fwww%2Elinked=
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dGF32XnzhQ%3D%3D&amp;midToken=3DAQGsVZCYJO6vnQ&amp;midSig=3D1eQiq3eqTJUHc1&=
amp;ek=3Demail_series_follow_newsletter_01&amp;e=3Ddu31ng-lvdz2y3k-6d&amp;e=
id=3Ddu31ng-lvdz2y3k-6d&amp;m=3Dnewsletter_social_upsell&amp;ts=3Dfacebook_=
upsell_cta&amp;li=3D0&amp;t=3Dplh" target=3D"_blank" style=3D"color: #0a66c=
2; cursor: pointer; display: inline-block; text-decoration: none; -webkit-t=
ext-size-adjust: 100%; -ms-text-size-adjust: 100%;"> <img class=3D"h-3 w-3 =
align-middle" src=3D"https://static.licdn.com/aero-v1/sc/h/dpe078783oyfx6qj=
v3mt2avpn" alt=3D"Share this series on Facebook" style=3D"outline: none; te=
xt-decoration: none; -ms-interpolation-mode: bicubic; height: 24px; width: =
24px; vertical-align: middle;" width=3D"24" height=3D"24"> </a> </td> <td s=
tyle=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-tab=
le-lspace: 0pt; mso-table-rspace: 0pt;"> <a href=3D"https://www.linkedin.co=
m/e/v2?urlhash=3DW7gv&amp;url=3Dhttps%3A%2F%2Fwww%2Etwitter%2Ecom%2Fintent%=
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-versus-needs-donna-weber-17hof&amp;lipi=3Durn%3Ali%3Apage%3Aemail_email_se=
ries_follow_newsletter_01%3BKI9tn22lQ7uRdGF32XnzhQ%3D%3D&amp;midToken=3DAQG=
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tter_01&amp;e=3Ddu31ng-lvdz2y3k-6d&amp;eid=3Ddu31ng-lvdz2y3k-6d&amp;m=3Dnew=
sletter_social_upsell&amp;ts=3Dtwitter_upsell_cta&amp;li=3D0&amp;t=3Dplh" t=
arget=3D"_blank" style=3D"color: #0a66c2; cursor: pointer; display: inline-=
block; text-decoration: none; -webkit-text-size-adjust: 100%; -ms-text-size=
-adjust: 100%;"> <img class=3D"h-3 w-3 align-middle" src=3D"https://static.=
licdn.com/aero-v1/sc/h/1xn78fnzsemwl5bquyh865evs" alt=3D"Share this series =
on Twitter" style=3D"outline: none; text-decoration: none; -ms-interpolatio=
n-mode: bicubic; height: 24px; width: 24px; vertical-align: middle;" width=
=3D"24" height=3D"24"> </a> </td> </tr> </tbody> </table> </td> </tr> </tbo=
dy> </table> </td> </tr> </tbody> </table> </div> </td> </tr> <tr> <td clas=
s=3D"bg-color-background-canvas p-3" style=3D"-webkit-text-size-adjust: 100=
%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt=
; background-color: #f3f2f0; padding: 24px;"> <table role=3D"presentation" =
valign=3D"top" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"10=
0%" class=3D"text-xs" style=3D"-webkit-text-size-adjust: 100%; -ms-text-siz=
e-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; font-size: 12=
px;"> <tbody> <tr> <td class=3D"pb-1 m-0" style=3D"-webkit-text-size-adjust=
: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace=
: 0pt; margin: 0px; padding-bottom: 8px;"> This email was intended for Suza=
na Vrhovac (Virtual Tech Assistant | System strategist I Video editor) </td=
> </tr> <tr> <td class=3D"pb-1 m-0" style=3D"-webkit-text-size-adjust: 100%=
; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt;=
 margin: 0px; padding-bottom: 8px;"> <a href=3D"https://www.linkedin.com/he=
lp/linkedin/answer/4788?lang=3Den&amp;lipi=3Durn%3Ali%3Apage%3Aemail_email_=
series_follow_newsletter_01%3BKI9tn22lQ7uRdGF32XnzhQ%3D%3D&amp;midToken=3DA=
QGsVZCYJO6vnQ&amp;midSig=3D1eQiq3eqTJUHc1&amp;trk=3Deml-email_series_follow=
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