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Envelope-to: suzana@digitalaesthetics.org
Delivery-date: Wed, 05 Jun 2024 12:27:32 -0400
From: Donna Weber via LinkedIn <newsletters-noreply@linkedin.com>
Message-ID: <954847383.8581852.1717604847213@lva1-app59887.prod.linkedin.com>
Subject: Customer Success is like going to the gym.
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To: Suzana Vrhovac <suzana@digitalaesthetics.org>
Date: Wed, 5 Jun 2024 16:27:27 +0000 (UTC)
Require-Recipient-Valid-Since: suzana@digitalaesthetics.org; Wed, 15 Nov 2023 19:35:50 +0000

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Donna's Onboarding Insights

By Donna Weber

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    Read this article on LinkedIn to join the conversation
Read on LinkedIn
https://www.linkedin.com/comm/pulse/customer-success-like-going-gym-donna-w=
eber-0otqc?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_follow_newsletter_01=
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Customer Success is like going to the gym, not liking going to a restaurant=
. At a restaurant, you expect to be served. You place your order, wait, rec=
eive your meal, consume it, and your meal is cleaned up. A restaurant is tr=
ansactional. Why it Matters Customer Success is like going to the gym becau=
se active participation is required. You get to show up, exercise the machi=
nes, attend the classes, and max out your lungs and muscles to see results.=
 Like going to the gym, customers need to partner with you and show up cons=
istently for any impact. Help your customers see the journey ahead. Let the=
m know what's required of them so they are prepared to show up, dive in, an=
d gain results. Dive deeper Learn more in my article - Stop the Overwhelm: =
Use Neuroscience to Communicate Clearly with Customers
Keep Reading on LinkedIn
https://www.linkedin.com/comm/pulse/customer-success-like-going-gym-donna-w=
eber-0otqc?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_follow_newsletter_01=
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 =20

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them.
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  }

.md\:h-4 {
    height: 32px;
  }

.md\:w-full {
    width: 100%;
  }

.md\:w-2\/5 {
    width: 40%;
  }

.md\:w-1\/2 {
    width: 50%;
  }

.md\:w-3\/5 {
    width: 60%;
  }

.md\:w-4 {
    width: 32px;
  }

.md\:w-\[392px\] {
    width: 392px;
  }

.md\:w-\[452px\] {
    width: 452px;
  }

.md\:w-\[calc\(100\%\+44px\)\] {
    width: calc(100% + 44px);
  }

.md\:w-\[calc\(50\%-40px\)\] {
    width: calc(50% - 40px);
  }

.md\:w-\[500px\] {
    width: 500px;
  }

.md\:max-w-\[392px\] {
    max-width: 392px;
  }

.md\:max-w-\[576px\] {
    max-width: 576px;
  }

.md\:flex-1 {
    flex: 1 1 0%;
  }

.md\:items-center {
    align-items: center;
  }

.md\:justify-start {
    justify-content: flex-start;
  }

.md\:justify-end {
    justify-content: flex-end;
  }

.md\:justify-center {
    justify-content: center;
  }

.md\:self-auto {
    align-self: auto;
  }

.md\:overflow-x-hidden {
    overflow-x: hidden;
  }

.md\:whitespace-nowrap {
    white-space: nowrap;
  }

.md\:px-6 {
    padding-left: 48px;
    padding-right: 48px;
  }

.md\:py-4 {
    padding-top: 32px;
    padding-bottom: 32px;
  }

.md\:px-3 {
    padding-left: 24px;
    padding-right: 24px;
  }

.md\:py-1\.5 {
    padding-top: 12px;
    padding-bottom: 12px;
  }

.md\:py-1 {
    padding-top: 8px;
    padding-bottom: 8px;
  }

.md\:pl-1 {
    padding-left: 8px;
  }

.md\:pt-4 {
    padding-top: 32px;
  }

.md\:pb-6 {
    padding-bottom: 48px;
  }

.md\:pr-\[320px\] {
    padding-right: 320px;
  }

.md\:pr-\[88px\] {
    padding-right: 88px;
  }

.md\:pr-1 {
    padding-right: 8px;
  }

.md\:pt-0 {
    padding-top: 0px;
  }

.md\:pl-\[32px\] {
    padding-left: 32px;
  }

.md\:pl-\[41px\] {
    padding-left: 41px;
  }

.md\:pl-4 {
    padding-left: 32px;
  }

.md\:pt-6 {
    padding-top: 48px;
  }

.md\:pb-\[200px\] {
    padding-bottom: 200px;
  }

.md\:pl-\[56px\] {
    padding-left: 56px;
  }

.md\:pt-1 {
    padding-top: 8px;
  }

.md\:text-md {
    font-size: 16px;
  }
}
@media (min-width: 1200px) {
  .lg\:\!absolute {
    position: absolute !important;
  }

.lg\:btn-md {
    height: min-content;
    min-height: 48px;
    border-radius: 24px;
    padding-top: 12px;
    padding-bottom: 12px;
    padding-left: 24px;
    padding-right: 24px;
    text-align: center;
    font-size: 16px;
    font-weight: 600;
    line-height: 1.25;
  }

.lg\:btn-md,
.lg\:btn-md:visited,
.lg\:btn-md:focus {
    cursor: pointer;
    text-decoration-line: none;
  }

.lg\:left-\[-48px\] {
    left: -48px;
  }

.lg\:btn-md,
.lg\:btn-md:visited,
.lg\:btn-md:focus {
    cursor: pointer;
    text-decoration-line: none;
  }

.lg\:left-\[-58px\] {
    left: -58px;
  }

.lg\:right-\[8px\] {
    right: 8px;
  }

.lg\:left-\[-56px\] {
    left: -56px;
  }

.lg\:btn-md:hover,
.lg\:btn-md:visited:hover {
    text-decoration-line: none;
  }

.lg\:btn-md:disabled {
    cursor: not-allowed;
  }

.lg\:my-6 {
    margin-top: 48px;
    margin-bottom: 48px;
  }

.lg\:ml-12 {
    margin-left: 96px;
  }

.lg\:ml-3 {
    margin-left: 24px;
  }

.lg\:ml-\[-33px\] {
    margin-left: -33px;
  }

.lg\:ml-\[10px\] {
    margin-left: 10px;
  }

.lg\:ml-1 {
    margin-left: 8px;
  }

.lg\:ml-0 {
    margin-left: 0px;
  }

.lg\:block {
    display: block;
  }

.lg\:flex {
    display: flex;
  }

.lg\:inline-flex {
    display: inline-flex;
  }

.lg\:hidden {
    display: none;
  }

.lg\:h-\[20px\] {
    height: 20px;
  }

.lg\:h-4 {
    height: 32px;
  }

.lg\:h-6 {
    height: 48px;
  }

.lg\:w-\[20px\] {
    width: 20px;
  }

.lg\:w-4 {
    width: 32px;
  }

.lg\:w-\[calc\(100\%\+56px\)\] {
    width: calc(100% + 56px);
  }

.lg\:w-6 {
    width: 48px;
  }

.lg\:w-\[calc\(50\%-32px\)\] {
    width: calc(50% - 32px);
  }

.lg\:max-w-x-article-width {
    max-width: 816px;
  }

.lg\:flex-col {
    flex-direction: column;
  }

.lg\:items-center {
    align-items: center;
  }

.lg\:pl-4 {
    padding-left: 32px;
  }

.lg\:pr-4 {
    padding-right: 32px;
  }

.lg\:pl-\[40px\] {
    padding-left: 40px;
  }

.lg\:pr-1 {
    padding-right: 8px;
  }

.lg\:pl-\[41px\] {
    padding-left: 41px;
  }

.lg\:pl-\[33px\] {
    padding-left: 33px;
  }

.lg\:pl-\[88px\] {
    padding-left: 88px;
  }

.lg\:text-display-lg {
    font-size: 48px;
  }

.lg\:text-lg {
    font-size: 20px;
  }

.lg\:text-md {
    font-size: 16px;
  }

.lg\:text-sm {
    font-size: 14px;
  }
}
@media (min-width: 1440px) {
  .xl\:ml-6 {
    margin-left: 48px;
  }

.xl\:w-6 {
    width: 48px;
  }

.xl\:w-\[50px\] {
    width: 50px;
  }

.xl\:pl-8 {
    padding-left: 64px;
  }

.xl\:pr-8 {
    padding-right: 64px;
  }

.xl\:pl-\[120px\] {
    padding-left: 120px;
  }
}
@media (max-width: 767px) {
  .babybear\:\!-top-0\.5 {
    top: -4px !important;
  }

.babybear\:\!-top-0 {
    top: -0px !important;
  }

.babybear\:right-4 {
    right: 32px;
  }

.babybear\:bottom-0 {
    bottom: 0px;
  }

.babybear\:top-0\.5 {
    top: 4px;
  }

.babybear\:top-0 {
    top: 0px;
  }

.babybear\:bottom-\[120\%\] {
    bottom: 120%;
  }

.babybear\:left-3 {
    left: 24px;
  }

.babybear\:-top-1 {
    top: -8px;
  }

.babybear\:z-0 {
    z-index: 0;
  }

.babybear\:btn-sm {
    height: min-content;
    min-height: 32px;
    border-radius: 24px;
    padding-top: 7px;
    padding-bottom: 7px;
    padding-left: 16px;
    padding-right: 16px;
    text-align: center;
    font-size: 14px;
    font-weight: 600;
    line-height: 1.25;
  }

.babybear\:btn-sm,
.babybear\:btn-sm:visited,
.babybear\:btn-sm:focus {
    cursor: pointer;
    text-decoration-line: none;
  }

.babybear\:btn-sm:hover,
.babybear\:btn-sm:visited:hover {
    text-decoration-line: none;
  }

.babybear\:btn-sm:disabled {
    cursor: not-allowed;
  }

.babybear\:m-0 {
    margin: 0px;
  }

.babybear\:mx-1\.5 {
    margin-left: 12px;
    margin-right: 12px;
  }

.babybear\:mx-1 {
    margin-left: 8px;
    margin-right: 8px;
  }

.babybear\:my-2 {
    margin-top: 16px;
    margin-bottom: 16px;
  }

.babybear\:mx-0 {
    margin-left: 0px;
    margin-right: 0px;
  }

.babybear\:-mb-\[74px\] {
    margin-bottom: -74px;
  }

.babybear\:mt-\[56px\] {
    margin-top: 56px;
  }

.babybear\:\!-mb-\[74px\] {
    margin-bottom: -74px !important;
  }

.babybear\:mt-0 {
    margin-top: 0px;
  }

.babybear\:mt-0\.5 {
    margin-top: 4px;
  }

.babybear\:ml-0 {
    margin-left: 0px;
  }

.babybear\:mr-0 {
    margin-right: 0px;
  }

.babybear\:mb-2 {
    margin-bottom: 16px;
  }

.babybear\:mb-0\.5 {
    margin-bottom: 4px;
  }

.babybear\:mb-0 {
    margin-bottom: 0px;
  }

.babybear\:mb-1 {
    margin-bottom: 8px;
  }

.babybear\:mt-\[6px\] {
    margin-top: 6px;
  }

.babybear\:ml-1 {
    margin-left: 8px;
  }

.babybear\:btn-secondary-emphasis {
    box-shadow: 0 0 0 1px #0a66c2;
    background-color: rgba(0, 0, 0, 0);
    color: #0a66c2;
  }

.babybear\:btn-secondary-emphasis:visited {
    box-shadow: 0 0 0 1px #0a66c2;
    background-color: rgba(0, 0, 0, 0);
    color: #0a66c2;
  }

.babybear\:btn-secondary-emphasis:focus {
    box-shadow: 0 0 0 1px #0a66c2;
    background-color: rgba(0, 0, 0, 0);
    color: #0a66c2;
  }

.babybear\:btn-secondary-emphasis:hover {
    box-shadow: 0 0 0 1px #0a66c2;
    background-color: rgba(112, 181, 249, 0.1);
    color: #004182;
  }

.babybear\:btn-secondary-emphasis:visited:hover {
    box-shadow: 0 0 0 1px #0a66c2;
    background-color: rgba(112, 181, 249, 0.1);
    color: #004182;
  }

.babybear\:btn-secondary-emphasis:active {
    box-shadow: 0 0 0 1px #004182;
    background-color: rgba(112, 181, 249, 0.2);
    color: #004182;
  }

.babybear\:btn-secondary-emphasis:disabled {
    box-shadow: 0 0 0 1px rgba(0, 0, 0, 0);
    background-color: rgba(0, 0, 0, 0.08);
    color: rgba(0, 0, 0, 0.3);
  }

.babybear\:hidden {
    display: none;
  }

.babybear\:h-\[64px\] {
    height: 64px;
  }

.babybear\:h-\[360px\] {
    height: 360px;
  }

.babybear\:h-6 {
    height: 48px;
  }

.babybear\:h-\[72px\] {
    height: 72px;
  }

.babybear\:h-4 {
    height: 32px;
  }

.babybear\:h-\[26px\] {
    height: 26px;
  }

.babybear\:h-auto {
    height: auto;
  }

.babybear\:h-\[180px\] {
    height: 180px;
  }

.babybear\:max-h-\[225px\] {
    max-height: 225px;
  }

.babybear\:max-h-\[400px\] {
    max-height: 400px;
  }

.babybear\:max-h-4 {
    max-height: 32px;
  }

.babybear\:max-h-\[250px\] {
    max-height: 250px;
  }

.babybear\:min-h-\[134px\] {
    min-height: 134px;
  }

.babybear\:w-1 {
    width: 8px;
  }

.babybear\:w-full {
    width: 100%;
  }

.babybear\:w-\[64px\] {
    width: 64px;
  }

.babybear\:w-fit {
    width: fit-content;
  }

.babybear\:w-\[360px\] {
    width: 360px;
  }

.babybear\:w-11\/12 {
    width: 91.666667%;
  }

.babybear\:w-\[199px\] {
    width: 199px;
  }

.babybear\:w-6 {
    width: 48px;
  }

.babybear\:w-\[26px\] {
    width: 26px;
  }

.babybear\:w-\[calc\(100\%-68px\)\] {
    width: calc(100% - 68px);
  }

.babybear\:min-w-full {
    min-width: 100%;
  }

.babybear\:max-w-md {
    max-width: 28rem;
  }

.babybear\:max-w-\[790px\] {
    max-width: 790px;
  }

.babybear\:max-w-\[32px\] {
    max-width: 32px;
  }

.babybear\:flex-none {
    flex: none;
  }

.babybear\:flex-auto {
    flex: 1 1 auto;
  }

.babybear\:basis-0 {
    flex-basis: 0px;
  }

.babybear\:-translate-x-50\% {
    transform: translate(0, 0) rotate(0) skewX(0) skewY(0) scaleX(1) scaleY=
(1);
  }

@media (max-width: 767px) {
    .babybear\:-translate-x-50\% {
      transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(=
1) scaleY(1);
    }

@media (max-width: 767px) {
      .babybear\:-translate-x-50\% {
        transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0) scale=
X(1) scaleY(1);
      }

@media (max-width: 767px) {
        .babybear\:-translate-x-50\% {
          transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0) sca=
leX(1) scaleY(1);
        }

@media (max-width: 767px) {
          .babybear\:-translate-x-50\% {
            transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0) s=
caleX(1) scaleY(1);
          }

@media (max-width: 767px) {
            .babybear\:-translate-x-50\% {
              transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0)=
 scaleX(1) scaleY(1);
            }

@media (max-width: 767px) {
              .babybear\:-translate-x-50\% {
                transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(=
0) scaleX(1) scaleY(1);
              }

@media (max-width: 767px) {
                .babybear\:-translate-x-50\% {
                  transform: translate(-50%, 0) rotate(90deg) skewX(0) skew=
Y(0) scaleX(1) scaleY(1);
                }

@media (max-width: 767px) {
                  .babybear\:-translate-x-50\% {
                    transform: translate(-50%, 0) rotate(90deg) skewX(0) sk=
ewY(0) scaleX(1) scaleY(1);
                  }

@media (max-width: 767px) {
                    .babybear\:-translate-x-50\% {
                      transform: translate(-50%, 0) rotate(90deg) skewX(0) =
skewY(0) scaleX(1) scaleY(1);
                    }

@media (max-width: 767px) {
                      .babybear\:-translate-x-50\% {
                        transform: translate(-50%, 0) rotate(90deg) skewX(0=
) skewY(0) scaleX(1) scaleY(1);
                      }

@media (max-width: 767px) {
                        .babybear\:-translate-x-50\% {
                          transform: translate(-50%, 0) rotate(90deg) skewX=
(0) skewY(0) scaleX(1) scaleY(1);
                        }

@media (max-width: 767px) {
                          .babybear\:-translate-x-50\% {
                            transform: translate(-50%, 0) rotate(90deg) ske=
wX(0) skewY(0) scaleX(1) scaleY(1);
                          }

@media (max-width: 767px) {
                            .babybear\:-translate-x-50\% {
                              transform: translate(-50%, 0) rotate(90deg) s=
kewX(0) skewY(0) scaleX(1) scaleY(1);
                            }

@media (max-width: 767px) {
                              .babybear\:-translate-x-50\% {
                                transform: translate(-50%, 0) rotate(90deg)=
 skewX(0) skewY(0) scaleX(1) scaleY(1);
                              }

@media transform: translate(0, 0) rotate(0) s=
kewX(0) skewY(0) scaleX(1) scaleY(1);
     (max-width: 767px) {
                                .babybear\:rotate-90 {
                                  transform: translate(-50%, 0) rotate(90de=
g) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                }

@media (max-width: 767px) {
                                  .babybear\:rotate-90 {
                                    transform: translate(-50%, 0) rotate(90=
deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                  }

@media (max-width: 767px) {
                                    .babybear\:rotate-90 {
                                      transform: translate(-50%, 0) rotate(=
90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                    }

@media (max-width: 767px) {
                                      .babybear\:rotate-90 {
                                        transform: translate(-50%, 0) rotat=
e(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                      }

@media (max-width: 767px) {
                                        .babybear\:rotate-90 {
                                          transform: translate(-50%, 0) rot=
ate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                        }

@media (max-width: 767px) {
                                          .babybear\:rotate-90 {
                                            transform: translate(-50%, 0) r=
otate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                          }

@media (max-width: 767px) {
                                            .babybear\:rotate-90 {
                                              transform: translate(-50%, 0)=
 rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                            }

@media (max-width: 767px) {
                                              .babybear\:rotate-90 {
                                                transform: translate(-50%, =
0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                              }

@media (max-width: 767px) {
                                                .babybear\:rotate-90 {
                                                  transform: translate(-50%=
, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                }

@media (max-width: 767px) {
                                                  .babybear\:rotate-90 {
                                                    transform: translate(-5=
0%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                  }

@media (max-width: 767px)=
 {
                                                    .babybear\:rotate-90 {
                                                      transform: translate(=
-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                    }

@media (max-width: 767p=
x) {
                                                      .babybear\:rotate-90 =
{
                                                        transform: translat=
e(-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                      }

@media (max-width: 76=
7px) {
                                                        .babybear\:rotate-9=
0 {
                                                          transform: transl=
ate(-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                        }

@media (max-width: =
767px) {
                                                          .babybear\:rotate=
-90 {
                                                            transform: tran=
slate(-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                          }

border-radius: 8p=
x;
        border-width: 1px;
        border-style: solid;
        border-color: rgba(0,
0,
0,
0.08);
        background-color: #ffffff;
    .babybear\:flex-row {
                                                            flex-direction:=
 row;
                                                          }

.babybear\:flex-c=
ol {
                                                            flex-direction:=
 column;
                                                          }

.babybear\:flex-w=
rap {
                                                            flex-wrap: wrap=
;
                                                          }

.babybear\:items-=
start {
                                                            align-items: fl=
ex-start;
                                                          }

.babybear\:items-=
center {
                                                            align-items: ce=
nter;
                                                          }

.babybear\:justif=
y-start {
                                                            justify-content=
: flex-start;
                                                          }

.babybear\:justif=
y-end {
                                                            justify-content=
: flex-end;
                                                          }

.babybear\:justif=
y-center {
                                                            justify-content=
: center;
                                                          }

.babybear\:justif=
y-around {
                                                            justify-content=
: space-around;
                                                          }

.babybear\:self-s=
tart {
                                                            align-self: fle=
x-start;
                                                          }

.babybear\:self-c=
enter {
                                                            align-self: cen=
ter;
                                                          }

.babybear\:overfl=
ow-y-auto {
                                                            overflow-y: aut=
o;
                                                          }

.babybear\:rounde=
d-\[0px\] {
                                                            border-radius: =
0px;
                                                          }

.babybear\:border=
-b-1 {
                                                            border-bottom-w=
idth: 1px;
                                                          }

.babybear\:border=
-solid {
                                                            border-style: s=
olid;
                                                          }

.babybear\:border=
-color-border-low-emphasis {
                                                            border-color: r=
gba(0, 0, 0, 0.3);
                                                          }

.babybear\:bg-col=
or-brand {
                                                            background-colo=
r: #0a66c2;
                                                          }

.babybear\:p-2 {
                                                            padding: 16px;
                                                          }

.babybear\:py-1 {
                                                            padding-top: 8p=
x;
                                                            padding-bottom:=
 8px;
                                                          }

.babybear\:px-2 {
                                                            padding-left: 1=
6px;
                                                            padding-right: =
16px;
                                                          }

.babybear\:px-0 {
                                                            padding-left: 0=
px;
                                                            padding-right: =
0px;
                                                          }

.babybear\:px-mob=
ile-container-padding {
                                                            padding-left: 1=
6px;
                                                            padding-right: =
16px;
                                                          }

.babybear\:py-3 {
                                                            padding-top: 24=
px;
                                                            padding-bottom:=
 24px;
                                                          }

.babybear\:pt-4 {
                                                            padding-top: 32=
px;
                                                          }

.babybear\:pr-0\.=
5 {
                                                            padding-right: =
4px;
                                                          }

.babybear\:pr-0 {
                                                            padding-right: =
0px;
                                                          }

.babybear\:pl-0\.=
5 {
                                                            padding-left: 4=
px;
                                                          }

.babybear\:pl-0 {
                                                            padding-left: 0=
px;
                                                          }

.babybear\:pt-0\.=
5 {
                                                            padding-top: 4p=
x;
                                                          }

.babybear\:pb-0 {
                                                            padding-bottom:=
 0px;
                                                          }

.babybear\:pt-0 {
                                                            padding-top: 0p=
x;
                                                          }

.babybear\:pb-2 {
                                                            padding-bottom:=
 16px;
                                                          }

.babybear\:pl-2 {
                                                            padding-left: 1=
6px;
                                                          }

.babybear\:text-x=
l {
                                                            font-size: 24px=
;
                                                          }

.babybear\:text-s=
m {
                                                            font-size: 14px=
;
                                                          }

.babybear\:text-\=
[10px\] {
                                                            font-size: 10px=
;
                                                          }

.babybear\:text-m=
d {
                                                            font-size: 16px=
;
                                                          }

.babybear\:text-x=
s {
                                                            font-size: 12px=
;
                                                          }

.babybear\:text-l=
g {
                                                            font-size: 20px=
;
                                                          }

.babybear\:font-b=
old {
                                                            font-weight: 60=
0;
                                                          }

.babybear\:leadin=
g-\[150px\] {
                                                            line-height: 15=
0px;
                                                          }

.babybear\:last\:=
border-b-0:last-child {
                                                            border-bottom-w=
idth: 0;
                                                          }

}

}
}
@media (max-width: 991px) {
  .babymamabear\:invisible {
    visibility: hidden;
  }

.babymamabear\:static {
    position: static;
  }

.babymamabear\:mx-mobile-container-padding {
    margin-left: 16px;
    margin-right: 16px;
  }

.babymamabear\:mx-0 {
    margin-left: 0px;
    margin-right: 0px;
  }

.babymamabear\:mr-3 {
    margin-right: 24px;
  }

.babymamabear\:ml-\[-9999px\] {
    margin-left: -9999px;
  }

.babymamabear\:mb-1\.5 {
    margin-bottom: 12px;
  }

.babymamabear\:mb-1 {
    margin-bottom: 8px;
  }

.babymamabear\:flex {
    display: flex;
  }

.babymamabear\:hidden {
    display: none;
  }

.babymamabear\:h-\[1px\] {
    height: 1px;
  }

.babymamabear\:h-\[48px\] {
    height: 48px;
  }

.babymamabear\:w-\[1px\] {
    width: 1px;
  }

.babymamabear\:w-full {
    width: 100%;
  }

.babymamabear\:w-\[100vw\] {
    width: 100vw;
  }

.babymamabear\:min-w-\[50px\] {
    min-width: 50px;
  }

.babymamabear\:basis-1\/2 {
    flex-basis: 50%;
  }

.babymamabear\:flex-col {
    flex-direction: column;
  }

.babymamabear\:flex-wrap {
    flex-wrap: wrap;
  }

.babymamabear\:bg-color-transparent {
    background-color: rgba(0, 0, 0, 0);
  }

.babymamabear\:p-0 {
    padding: 0px;
  }

.babymamabear\:px-mobile-container-padding {
    padding-left: 16px;
    padding-right: 16px;
  }

.babymamabear\:py-1\.5 {
    padding-top: 12px;
    padding-bottom: 12px;
  }

.babymamabear\:py-1 {
    padding-top: 8px;
    padding-bottom: 8px;
  }
}
@media (min-width: 768px) and (max-width: 991px) {
  .mamabear\:absolute {
    position: absolute;
  }

.mamabear\:right-4 {
    right: 32px;
  }

.mamabear\:-top-0\.5 {
    top: -4px;
  }

.mamabear\:-top-0 {
    top: -0px;
  }

.mamabear\:top-\[58px\] {
    top: 58px;
  }

.mamabear\:-top-1 {
    top: -8px;
  }

.mamabear\:mt-\[68px\] {
    margin-top: 68px;
  }

.mamabear\:mr-3 {
    margin-right: 24px;
  }

.mamabear\:hidden {
    display: none;
  }

.mamabear\:\!h-4 {
    height: 32px !important;
  }

.mamabear\:h-\[100\%\] {
    height: 100%;
  }

.mamabear\:\!min-h-\[32px\] {
    min-height: 32px !important;
  }

.mamabear\:w-2\/3 {
    width: 66.666667%;
  }

.mamabear\:w-\[744px\] {
    width: 744px;
  }

.mamabear\:w-full {
    width: 100%;
  }

.mamabear\:w-\[calc\(100\%-97px\)\] {
    width: calc(100% - 97px);
  }

.mamabear\:min-w-full {
    min-width: 100%;
  }

.mamabear\:min-w-0 {
    min-width: 0px;
  }

.mamabear\:max-w-\[790px\] {
    max-width: 790px;
  }

.mamabear\:flex-shrink-0 {
    flex-shrink: 0;
  }

.mamabear\:container-lined {
    border-radius: 8px;
    border-width: 1px;
    border-style: solid;
    border-color: rgba(0, 0, 0, 0.08);
    background-color: #ffffff;
  }

.mamabear\:container-raised {
    border-radius: 8px;
    background-color: #ffffff;
    box-shadow: 0px 4px 12px rgba(0, 0, 0, 0.3);
  }

.mamabear\:flex-row {
    flex-direction: row;
  }

.mamabear\:items-start {
    align-items: flex-start;
  }

.mamabear\:items-center {
    align-items: center;
  }

.mamabear\:self-center {
    align-self: center;
  }

.mamabear\:rounded-tr-none {
    border-top-right-radius: 0px;
  }

.mamabear\:px-3 {
    padding-left: 24px;
    padding-right: 24px;
  }

.mamabear\:px-mobile-container-padding {
    padding-left: 16px;
    padding-right: 16px;
  }

.mamabear\:py-3 {
    padding-top: 24px;
    padding-bottom: 24px;
  }

.mamabear\:px-2 {
    padding-left: 16px;
    padding-right: 16px;
  }

.mamabear\:pt-desktop-content-top-margin {
    padding-top: 16px;
  }

.mamabear\:text-center {
    text-align: center;
  }
}
@media (min-width: 768px) {
  .papamamabear\:pt-desktop-content-top-margin {
    padding-top: 16px;
  }
}
@media (min-width: 992px) {
  .papabear\:absolute {
    position: absolute;
  }

.papabear\:btn-md {
    height: min-content;
    min-height: 48px;
    border-radius: 24px;
    padding-top: 12px;
    padding-bottom: 12px;
    padding-left: 24px;
    padding-right: 24px;
    text-align: center;
    font-size: 16px;
    font-weight: 600;
    line-height: 1.25;
  }

.papabear\:btn-md,
.papabear\:btn-md:visited,
.papabear\:btn-md:focus {
    cursor: pointer;
    text-decoration-line: none;
  }

.papabear\:top-\[58px\] {
    top: 58px;
  }

.papabear\:-top-1 {
    top: -8px;
  }

.papabear\:btn-md:hover,
.papabear\:btn-md:visited:hover {
    text-decoration-line: none;
  }

.papabear\:btn-md:disabled {
    cursor: not-allowed;
  }

.papabear\:mx-auto {
    margin-left: auto;
    margin-right: auto;
  }

.papabear\:\!mx-2 {
    margin-left: 16px !important;
    margin-right: 16px !important;
  }

.papabear\:mt-\[68px\] {
    margin-top: 68px;
  }

.papabear\:mt-\[-100px\] {
    margin-top: -100px;
  }

.papabear\:mb-\[18px\] {
    margin-bottom: 18px;
  }

.papabear\:mt-0 {
    margin-top: 0px;
  }

.papabear\:mt-0\.5 {
    margin-top: 4px;
  }

.papabear\:mr-2 {
    margin-right: 16px;
  }

.papabear\:mr-3 {
    margin-right: 24px;
  }

.papabear\:ml-column-gutter {
    margin-left: 24px;
  }

.papabear\:inline-block {
    display: inline-block;
  }

.papabear\:flex {
    display: flex;
  }

.papabear\:hidden {
    display: none;
  }

.papabear\:\!h-4 {
    height: 32px !important;
  }

.papabear\:h-6 {
    height: 48px;
  }

.papabear\:h-\[100\%\] {
    height: 100%;
  }

.papabear\:max-h-\[calc\(100vh-4rem\)\] {
    max-height: calc(100vh - 4rem);
  }

.papabear\:\!min-h-\[32px\] {
    min-height: 32px !important;
  }

.papabear\:min-h-\[96px\] {
    min-height: 96px;
  }

.papabear\:w-\[219px\] {
    width: 219px;
  }

.papabear\:w-\[400px\] {
    width: 400px;
  }

.papabear\:w-content-max-w {
    width: 1128px;
  }

.papabear\:w-core-rail-width {
    width: 784px;
  }

.papabear\:w-right-rail-width {
    width: calc(1128px - 24px - 784px);
  }

.papabear\:w-auto {
    width: auto;
  }

.papabear\:w-\[1128px\] {
    width: 1128px;
  }

.papabear\:w-\[calc\(100\%-97px\)\] {
    width: calc(100% - 97px);
  }

.papabear\:min-w-0 {
    min-width: 0px;
  }

.papabear\:max-w-\[550px\] {
    max-width: 550px;
  }

.papabear\:flex-shrink-0 {
    flex-shrink: 0;
  }

.papabear\:container-lined {
    border-radius: 8px;
    border-width: 1px;
    border-style: solid;
    border-color: rgba(0, 0, 0, 0.08);
    background-color: #ffffff;
  }

.papabear\:container-raised {
    border-radius: 8px;
    background-color: #ffffff;
    box-shadow: 0px 4px 12px rgba(0, 0, 0, 0.3);
  }

.papabear\:flex-col {
    flex-direction: column;
  }

.papabear\:flex-nowrap {
    flex-wrap: nowrap;
  }

.papabear\:items-start {
    align-items: flex-start;
  }

.papabear\:justify-start {
    justify-content: flex-start;
  }

.papabear\:justify-center {
    justify-content: center;
  }

.papabear\:self-start {
    align-self: flex-start;
  }

.papabear\:rounded-tr-none {
    border-top-right-radius: 0px;
  }

.papabear\:border-4 {
    border-width: 4px;
  }

.papabear\:p-details-container-padding {
    padding: 24px;
  }

.papabear\:p-0 {
    padding: 0px;
  }

.papabear\:py-2 {
    padding-top: 16px;
    padding-bottom: 16px;
  }

.papabear\:pt-desktop-content-top-margin {
    padding-top: 16px;
  }

.papabear\:text-xl {
    font-size: 24px;
  }

.papabear\:tab-vertical.tab-sm,
.papabear\:tab-vertical .tab-md,
.papabear\:tab-vertical .tab-lg {
    justify-content: flex-start;
  }

.papabear\:tab-vertical.tab-selected:after {
    position: absolute;
    left: 0px;
    height: 100%;
    content: undefined;
    border-left: 4px solid rgba(0, 0, 0, 0.9);
  }

@media (min-width: 992px) {
    .papabear\:tab-vertical.tab-selected:after {
      content: "";
    }

@media (max-width: 768px) {
      .-md\:mt-1 {
        margin-top: 8px;
      }

.-md\:ml-2 {
        margin-left: 16px;
      }

.-md\:flex-wrap {
        flex-wrap: wrap;
      }

}

}
}
</style></head> <body dir=3D"ltr" class=3D"font-sans bg-color-background-ca=
nvas w-full m-0 p-0 pt-1" style=3D"-webkit-text-size-adjust: 100%; -ms-text=
-size-adjust: 100%; margin: 0px; width: 100%; background-color: #f3f2f0; pa=
dding: 0px; padding-top: 8px; font-family: -apple-system, system-ui, BlinkM=
acSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Ox=
ygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe U=
I Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, =
Arial, sans-serif;"> <div class=3D"h-0 opacity-0 text-transparent invisible=
 overflow-hidden w-0 max-h-[0]" style=3D"visibility: hidden; height: 0px; m=
ax-height: 0; width: 0px; overflow: hidden; opacity: 0; mso-hide: all;" dat=
a-email-preheader=3D"true">Customer Success is like going to the gym, not l=
iking going to a restaurant. At=E2=80=A6</div> <div class=3D"h-0 opacity-0 =
text-transparent invisible overflow-hidden w-0 max-h-[0]" style=3D"visibili=
ty: hidden; height: 0px; max-height: 0; width: 0px; overflow: hidden; opaci=
ty: 0; mso-hide: all;"> =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=
=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=
=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=
=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=
=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=
=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=
=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=
=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=
=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=
=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=
=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=
=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=
=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=
=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=
=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=
=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=
=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=
=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=
=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=
=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =
=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=
=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=
=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=
=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=
=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=
=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=
=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 </div> <table role=3D"presentation"=
 valign=3D"top" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"5=
12" align=3D"center" class=3D"mercado-container w-[512px] max-w-[512px] mx-=
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ace: 0pt; margin-left: auto; margin-right: auto; margin-top: 0px; margin-bo=
ttom: 0px; width: 512px; max-width: 512px; background-color: #ffffff; paddi=
ng: 0px;"> <tbody> <tr> <td class=3D"text-center p-3" style=3D"-webkit-text=
-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-=
table-rspace: 0pt; padding: 24px; text-align: center;"> <table role=3D"pres=
entation" valign=3D"top" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" w=
idth=3D"100%" class=3D"min-w-full" style=3D"-webkit-text-size-adjust: 100%;=
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min-width: 100%;"> <tbody> <tr> <td align=3D"left" valign=3D"middle" style=
=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-l=
space: 0pt; mso-table-rspace: 0pt;"> <a href=3D"https://www.linkedin.com/co=
mm/feed/?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_follow_newsletter_01%3=
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t-size-adjust: 100%; width: 84px;"> <img class=3D"block" alt=3D"LinkedIn" s=
rc=3D"https://www.linkedin.com/comm/dms/logo?badgeTheme=3Dmercado&amp;lipi=
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t: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspac=
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e UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-ser=
if; font-size: 14px; font-weight: 600; line-height: 1.25; color: rgba(0, 0,=
 0, 0.6);"> Donna Weber </span> </a> </td> </tr> </tbody> </table> </td> </=
tr> <tr> <td class=3D"pb-1" style=3D"-webkit-text-size-adjust: 100%; -ms-te=
xt-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding=
-bottom: 8px;"> <div class=3D"p-3 bg-color-surface-tint rounded-md font-san=
s" data-test-id=3D"newsletter-cta-banner" style=3D"border-radius: 8px; back=
ground-color: #f5f7f9; padding: 24px; font-family: -apple-system, system-ui=
, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ub=
untu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', =
'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Hel=
vetica, Arial, sans-serif;"> <div class=3D"mb-1.5" style=3D"margin-bottom: =
12px;"> <span class=3D"text-md leading-regular font-bold text-color-text" s=
tyle=3D"font-size: 16px; font-weight: 600; line-height: 1.25; color: rgba(0=
, 0, 0, 0.9);"> Read this article on LinkedIn to join the conversation </sp=
an> </div> <table role=3D"presentation" valign=3D"top" border=3D"0" cellspa=
cing=3D"0" cellpadding=3D"0" width=3D"100%" class=3D"email-button " data-te=
st-id=3D"email-button" style=3D"-webkit-text-size-adjust: 100%; -ms-text-si=
ze-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt;"> <tbody> <t=
r> <td valign=3D"middle" align=3D"left" style=3D"-webkit-text-size-adjust: =
100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: =
0pt;"> <a href=3D"https://www.linkedin.com/comm/pulse/customer-success-like=
-going-gym-donna-weber-0otqc?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_fo=
llow_newsletter_01%3BeyZy3rqnTaa%2BrptKbbpQmw%3D%3D&amp;midToken=3DAQGsVZCY=
JO6vnQ&amp;midSig=3D2kr_pL-8cXPXg1&amp;trk=3Deml-email_series_follow_newsle=
tter_01-newsletter_content_preview-0-read_more_banner_cta_&amp;trkEmail=3De=
ml-email_series_follow_newsletter_01-newsletter_content_preview-0-read_more=
_banner_cta_-null-du31ng~lx20d14j~5g-null-null&amp;eid=3Ddu31ng-lx20d14j-5g=
&amp;otpToken=3DMWEwNjE4ZTUxYjJlYzFjM2IyMjQwNGVkNDcxOWUxYjQ4YmM2ZDQ0NzljYWU=
4YTYxNzljNTA1NmQ0OTViNWVmNmYyZDBkZmIyNGRlMmM0ZTY2NGFlYWE0YzU4YzdjNTE4ODFiMj=
VhN2NhMTcyYzk4YjA2YmJkMCwxLDE%3D" target=3D"_blank" aria-label=3D"Open this=
 article on LinkedIn" class=3D"align-top no-underline" style=3D"color: #0a6=
6c2; cursor: pointer; display: inline-block; text-decoration: none; -webkit=
-text-size-adjust: 100%; -ms-text-size-adjust: 100%; vertical-align: top; t=
ext-decoration-line: none;"> <table role=3D"presentation" valign=3D"top" bo=
rder=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"auto" class=3D"bord=
er-separate" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust:=
 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-collapse: separ=
ate;"> <tbody> <tr> <td class=3D"btn-sm btn-primary border-color-brand butt=
on-link leading-regular !min-h-[auto] !shadow-none border-1 border-solid" s=
tyle=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-tab=
le-lspace: 0pt; mso-table-rspace: 0pt; height: min-content; border-radius: =
24px; padding-top: 7px; padding-bottom: 7px; padding-left: 16px; padding-ri=
ght: 16px; text-align: center; font-size: 14px; font-weight: 600; cursor: p=
ointer; text-decoration-line: none; background-color: #0a66c2; color: #ffff=
ff; border-width: 1px; border-style: solid; border-color: #0a66c2; line-hei=
ght: 1.25; min-height: auto !important; box-shadow: 0 0 #0000, 0 0 #0000, 0=
 0 #0000 !important;"> <a href=3D"https://www.linkedin.com/comm/pulse/custo=
mer-success-like-going-gym-donna-weber-0otqc?lipi=3Durn%3Ali%3Apage%3Aemail=
_email_series_follow_newsletter_01%3BeyZy3rqnTaa%2BrptKbbpQmw%3D%3D&amp;mid=
Token=3DAQGsVZCYJO6vnQ&amp;midSig=3D2kr_pL-8cXPXg1&amp;trk=3Deml-email_seri=
es_follow_newsletter_01-newsletter_content_preview-0-read_more_banner_cta_&=
amp;trkEmail=3Deml-email_series_follow_newsletter_01-newsletter_content_pre=
view-0-read_more_banner_cta_-null-du31ng~lx20d14j~5g-null-null&amp;eid=3Ddu=
31ng-lx20d14j-5g&amp;otpToken=3DMWEwNjE4ZTUxYjJlYzFjM2IyMjQwNGVkNDcxOWUxYjQ=
4YmM2ZDQ0NzljYWU4YTYxNzljNTA1NmQ0OTViNWVmNmYyZDBkZmIyNGRlMmM0ZTY2NGFlYWE0Yz=
U4YzdjNTE4ODFiMjVhN2NhMTcyYzk4YjA2YmJkMCwxLDE%3D" target=3D"_blank" tabinde=
x=3D"-1" aria-hidden=3D"true" class=3D"no-underline" style=3D"color: #0a66c=
2; cursor: pointer; display: inline-block; text-decoration: none; -webkit-t=
ext-size-adjust: 100%; -ms-text-size-adjust: 100%; text-decoration-line: no=
ne;"> <span class=3D"no-underline text-white" style=3D"color: #ffffff; text=
-decoration-line: none;"> Read on LinkedIn </span> </a> </td> </tr> </tbody=
> </table> </a> </td> </tr> </tbody> </table> </div> </td> </tr> <tr data-t=
est-id=3D"newsletter-content-preview--content"> <td class=3D"series-article=
-body series-article-body-redesign" style=3D"-webkit-text-size-adjust: 100%=
; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt;=
 font-family: -apple-system, system-ui, BlinkMacSystemFont, 'Segoe UI', Rob=
oto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarel=
l, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', '=
Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif; font-size:=
 16px; line-height: 1.5; color: rgba(0, 0, 0, 0.9);"> <p style=3D"margin: 0=
; font-weight: 400; margin-top: 0.8em; font-size: 1em; line-height: 1.5;">C=
ustomer Success is like going to the gym, not liking going to a restaurant.=
 </p><p style=3D"margin: 0; font-weight: 400; margin-top: 0.8em; font-size:=
 1em; line-height: 1.5;">At a restaurant, you expect to be served. You plac=
e your order, wait, receive your meal, consume it, and your meal is cleaned=
 up. </p><p style=3D"margin: 0; font-weight: 400; margin-top: 0.8em; font-s=
ize: 1em; line-height: 1.5;">A restaurant is transactional.</p><p style=3D"=
margin: 0; font-weight: 400; margin-top: 0.8em; font-size: 1em; line-height=
: 1.5;"><strong>Why it Matters</strong></p><p style=3D"margin: 0; font-weig=
ht: 400; margin-top: 0.8em; font-size: 1em; line-height: 1.5;">Customer Suc=
cess is like going to the gym because active participation is required. You=
 get to show up, exercise the machines, attend the classes, and max out you=
r lungs and muscles to see results. </p><p style=3D"margin: 0; font-weight:=
 400; margin-top: 0.8em; font-size: 1em; line-height: 1.5;">Like going to t=
he gym, customers need to partner with you and show up consistently for any=
 impact.</p><p style=3D"margin: 0; font-weight: 400; margin-top: 0.8em; fon=
t-size: 1em; line-height: 1.5;">Help your customers see the journey ahead. =
Let them know what's required of them so they are prepared to show up, dive=
 in, and gain results.</p><div><table class=3D"email-iframe-wrapper" style=
=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-l=
space: 0pt; mso-table-rspace: 0pt; margin-top: 1em; width: 100%; background=
-color: #f5f7f9; text-align: center;" width=3D"100%"><tbody><tr><td class=
=3D"email-iframe-td-padding-top" style=3D"-webkit-text-size-adjust: 100%; -=
ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; pa=
dding-top: 64px;"></td></tr><tr><td style=3D"-webkit-text-size-adjust: 100%=
; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt;=
"><img src=3D"https://media.licdn.com/media/AAYQAgQJAAgAAQAAAAAAAEI_gKaSVYs=
WRCWh_qg9aKt9IQ.png" class=3D"email-iframe-image" style=3D"outline: none; t=
ext-decoration: none; -ms-interpolation-mode: bicubic; margin-top: 1em; dis=
play: block; max-width: 100%; margin: auto; height: 64px; width: 64px;" wid=
th=3D"64" height=3D"64"></td></tr><tr><td class=3D"email-iframe-td-padding-=
middle" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%=
; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding-top: 16px;"><a href=
=3D"https://www.linkedin.com/pulse/customer-success-like-going-gym-donna-we=
ber-0otqc" target=3D"_blank" class=3D"email-iframe-button" style=3D"text-de=
coration: none; -webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%;=
 cursor: pointer; display: inline-block; border-radius: 34px; border-width:=
 1px; border-style: solid; border-color: #0a66c2; padding-top: 0.4em; paddi=
ng-bottom: 0.4em; padding-left: 1em; padding-right: 1em; text-align: center=
; font-size: 1em; font-weight: 600; line-height: 1.25; color: #0a66c2; text=
-decoration-line: none;">View media</a></td></tr><tr><td class=3D"email-ifr=
ame-td-padding-bottom" style=3D"-webkit-text-size-adjust: 100%; -ms-text-si=
ze-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding-bott=
om: 64px;"></td></tr></tbody></table></div><p style=3D"margin: 0; font-weig=
ht: 400; margin-top: 0.8em; font-size: 1em; line-height: 1.5;"><strong>Dive=
 deeper</strong></p><p style=3D"margin: 0; font-weight: 400; margin-top: 0.=
8em; font-size: 1em; line-height: 1.5;">Learn more in my article - <a href=
=3D"https://www.donnaweber.com/post/stop-the-overwhelm-use-neuroscience-to-=
communicate-clearly-with-customers" target=3D"_blank" rel=3D"nofollow noope=
ner" style=3D"text-decoration: none; -webkit-text-size-adjust: 100%; -ms-te=
xt-size-adjust: 100%; display: inline; cursor: pointer; font-weight: 600; c=
olor: #0a66c2; text-decoration-line: none;">Stop the Overwhelm: Use Neurosc=
ience to Communicate Clearly with Customers</a></p> </td> </tr> <tr> <td cl=
ass=3D"pt-2 no-underline" style=3D"-webkit-text-size-adjust: 100%; -ms-text=
-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding-t=
op: 16px; text-decoration-line: none;"> <table role=3D"presentation" valign=
=3D"top" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"100%" cl=
ass=3D"email-button series-content-preview__bottom-cta" data-test-id=3D"ema=
il-button" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 1=
00%; mso-table-lspace: 0pt; mso-table-rspace: 0pt;"> <tbody> <tr> <td valig=
n=3D"middle" align=3D"left" style=3D"-webkit-text-size-adjust: 100%; -ms-te=
xt-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt;"> <a hr=
ef=3D"https://www.linkedin.com/comm/pulse/customer-success-like-going-gym-d=
onna-weber-0otqc?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_follow_newslet=
ter_01%3BeyZy3rqnTaa%2BrptKbbpQmw%3D%3D&amp;midToken=3DAQGsVZCYJO6vnQ&amp;m=
idSig=3D2kr_pL-8cXPXg1&amp;trk=3Deml-email_series_follow_newsletter_01-news=
letter_content_preview-0-readmore_button_&amp;trkEmail=3Deml-email_series_f=
ollow_newsletter_01-newsletter_content_preview-0-readmore_button_-null-du31=
ng~lx20d14j~5g-null-null&amp;eid=3Ddu31ng-lx20d14j-5g&amp;otpToken=3DMWEwNj=
E4ZTUxYjJlYzFjM2IyMjQwNGVkNDcxOWUxYjQ4YmM2ZDQ0NzljYWU4YTYxNzljNTA1NmQ0OTViN=
WVmNmYyZDBkZmIyNGRlMmM0ZTY2NGFlYWE0YzU4YzdjNTE4ODFiMjVhN2NhMTcyYzk4YjA2YmJk=
MCwxLDE%3D" target=3D"_blank" aria-label=3D"Open Donna&amp;#39;s Onboarding=
 Insights on LinkedIn" class=3D"align-top no-underline" style=3D"color: #0a=
66c2; cursor: pointer; display: inline-block; text-decoration: none; -webki=
t-text-size-adjust: 100%; -ms-text-size-adjust: 100%; vertical-align: top; =
text-decoration-line: none; width: 100%;"> <table role=3D"presentation" val=
ign=3D"top" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"100%"=
 class=3D"border-separate" style=3D"-webkit-text-size-adjust: 100%; -ms-tex=
t-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-c=
ollapse: separate; width: 100%;"> <tbody> <tr> <td class=3D"btn-md btn-seco=
ndary-emphasis border-color-brand button-link leading-regular !min-h-[auto]=
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ontent-preview-redesign-bottom-cta" style=3D"-webkit-text-size-adjust: 100%=
; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt;=
 height: min-content; border-radius: 24px; padding-top: 12px; padding-botto=
m: 12px; padding-left: 24px; padding-right: 24px; text-align: center; font-=
size: 16px; font-weight: 600; cursor: pointer; text-decoration-line: none; =
background-color: rgba(0, 0, 0, 0); color: #0a66c2; border-width: 1px; bord=
er-style: solid; border-color: #0a66c2; font-family: -apple-system, system-=
ui, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', =
Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji'=
, 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', H=
elvetica, Arial, sans-serif; line-height: 1.25; min-height: auto !important=
; box-shadow: 0 0 #0000, 0 0 #0000, 0 0 #0000 !important;"> <a href=3D"http=
s://www.linkedin.com/comm/pulse/customer-success-like-going-gym-donna-weber=
-0otqc?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_follow_newsletter_01%3Be=
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%; text-decoration-line: none; width: 100%;"> <span class=3D"no-underline t=
ext-color-brand" style=3D"color: #0a66c2; text-decoration-line: none;"> Kee=
p Reading on LinkedIn </span> </a> </td> </tr> </tbody> </table> </a> </td>=
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 </table> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </div=
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ebkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace:=
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-ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; m=
argin: 0px; padding-bottom: 8px;"> This email was intended for Suzana Vrhov=
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xt-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; margin:=
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