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Envelope-to: suzana@digitalaesthetics.org
Delivery-date: Wed, 11 Dec 2024 03:53:43 -0500
From: "Gayle Smerdon, PhD via LinkedIn" <newsletters-noreply@linkedin.com>
Message-ID: <1709758167.912617.1733907215189@lva1-app103430.prod.linkedin.com>
Subject: Back to the Drawing Board: Why Systems and Processes Keep
 Regressing
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 <suzana@digitalaesthetics.org>
Date: Wed, 11 Dec 2024 08:53:35 +0000 (UTC)
Require-Recipient-Valid-Since: suzana@digitalaesthetics.org; Wed, 15 Nov 2023 19:35:50 +0000

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Make Work Less Sh*t

By Gayle Smerdon, PhD

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   =20
    Read this article on LinkedIn to join the conversation
Read on LinkedIn
https://www.linkedin.com/comm/pulse/back-drawing-board-why-systems-processe=
s-keep-gayle-smerdon-phd-yaiwc?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_=
follow_newsletter_01%3BXiw1A3NDQYiKbR3NNVKtcA%3D%3D&midToken=3DAQGsVZCYJO6v=
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hMDM4ODQxNzAwZGEwZTNkNTZlYzZhNywxLDE%3D
 =20
We=E2=80=99ve all been there. A shiny new system or process is introduced w=
ith the promise of streamlining work, saving time, and maybe even making li=
fe a little easier. For a while, it seems like a revelation. Then, slowly b=
ut surely, it starts to crumble under the weight of its own ambition. Befor=
e long, you=E2=80=99re left wondering, =E2=80=9CDidn=E2=80=99t we have this=
 exact same problem three systems ago?=E2=80=9D This frustrating cycle of r=
egression is almost as inevitable as the office birthday email for someone =
you don=E2=80=99t recognise. But why does it keep happening? Often, the cul=
prit is a cocktail of good intentions and flawed execution. Leaders want im=
provement, but the changes are rushed, poorly communicated, or introduced w=
ithout consulting the people who actually use the systems. It's like buying=
 a treadmill and assuming it will get you in shape=E2=80=94without ever ste=
pping on it. Another culprit is the over-engineering phenomenon. In an effo=
rt to solve all problems at once, processes become bloated with too many fe=
atures, approvals, or steps. What starts as a straightforward solution tran=
sforms into a labyrinthine ordeal where the simplest task requires three lo=
gins, two forms, and a sacrificial offering to the IT gods. Then there=E2=
=80=99s the nostalgia factor. Over time, people grow weary of the "new way"=
 and begin yearning for the "old way," which, in hindsight, doesn=E2=80=99t=
 seem quite so bad. Suddenly, there=E2=80=99s a grassroots movement to brin=
g back the system everyone complained about two years ago. It=E2=80=99s wor=
kplace Stockholm Syndrome, and it=E2=80=99s shockingly common. Then there=
=E2=80=99s the nostalgia factor. Over time, people grow weary of the "new w=
ay" and begin yearning for the "old way," which, in hindsight, doesn=E2=80=
=99t seem quite so bad. Suddenly, there=E2=80=99s a grassroots movement to =
bring back the system everyone complained about two years ago. It=E2=80=99s=
 workplace Stockholm Syndrome, and it=E2=80=99s shockingly common. Technolo=
gical progress has merely provided us with more efficient means for going b=
ackwards. Aldous Huxley So, how do we stop this never-ending loop of backwa=
rd progress? First, involve the end users early and often. The best systems=
 are the ones designed with people, not for people. Second, prioritize simp=
licity. A process that=E2=80=99s easy to follow beats one that=E2=80=99s th=
eoretically brilliant but practically incomprehensible. Finally, commit to =
constant evolution=E2=80=94because no system is perfect, but it can always =
get better. And let=E2=80=99s be honest, sometimes the solution isn=E2=80=
=99t a new system at all. Sometimes, it=E2=80=99s just a conversation, a st=
icky note, or=E2=80=94heaven forbid=E2=80=94trusting people to use their ju=
dgment. Fancy software can=E2=80=99t fix cultural issues, and automating in=
efficiency only makes things worse. So, next time someone suggests yet anot=
her overhaul, take a deep breath and ask: Are we moving forward, or just go=
ing in circles? Because progress is only progress if it actually helps=E2=
=80=94and doesn=E2=80=99t require you to reboot your computer every ten min=
utes. Until next time, If you like these articles, you might like to: hit t=
he =F0=9F=94=94 on my profile to receive more of my LinkedIn content check =
out my website purchase my books message me about speaking at your next eve=
nt.
Keep reading on LinkedIn
https://www.linkedin.com/comm/pulse/back-drawing-board-why-systems-processe=
s-keep-gayle-smerdon-phd-yaiwc?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_=
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wxLDE%3D
 =20
     =20

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  .after\:shadow-\[0_0_0_500px_var\(--color-scrim\)\]::after {
    content: "";
  }
}
@media (min-width: 768px) {
  .after\:content-\[\"\"\]::after {
    content: "";
  }
}
@media (min-width: 768px) {
  .after\:content-\[\'\'\]::after {
    content: "";
  }
}
@media (min-width: 768px) {
  .after\:content-\[\'\/\'\]::after {
    content: "";
  }
}
@media (min-width: 576px) {
  .xs\:sticky {
    position: sticky;
  }

.xs\:left-\[-52px\] {
    left: -52px;
  }

.xs\:left-\[-56px\] {
    left: -56px;
  }

.xs\:top-0 {
    top: 0px;
  }
}
@media (min-width: 768px) {
  .sm\:m-0 {
    margin: 0px;
  }

.sm\:flex-row {
    flex-direction: row;
  }

.sm\:pl-0\.5 {
    padding-left: 4px;
  }

.sm\:text-sm {
    font-size: 14px;
  }
}
@media (min-width: 992px) {
  .md\:\!absolute {
    position: absolute !important;
  }

.md\:absolute {
    position: absolute;
  }

.md\:left-\[-44px\] {
    left: -44px;
  }

.md\:left-\[-52px\] {
    left: -52px;
  }

.md\:left-\[-53px\] {
    left: -53px;
  }

.md\:left-\[-60px\] {
    left: -60px;
  }

.md\:right-\[19px\] {
    right: 19px;
  }

.md\:m-2 {
    margin: 16px;
  }

.md\:-ml-1 {
    margin-left: -8px;
  }

.md\:mb-0 {
    margin-bottom: 0px;
  }

.md\:mb-8 {
    margin-bottom: 64px;
  }

.md\:ml-1 {
    margin-left: 8px;
  }

.md\:ml-\[-12px\] {
    margin-left: -12px;
  }

.md\:ml-\[-41px\] {
    margin-left: -41px;
  }

.md\:mr-0 {
    margin-right: 0px;
  }

.md\:mr-4 {
    margin-right: 32px;
  }

.md\:mr-6 {
    margin-right: 48px;
  }

.md\:mt-0 {
    margin-top: 0px;
  }

.md\:box-content {
    box-sizing: content-box;
  }

.md\:block {
    display: block;
  }

.md\:flex {
    display: flex;
  }

.md\:inline-flex {
    display: inline-flex;
  }

.md\:hidden {
    display: none;
  }

.md\:h-4 {
    height: 32px;
  }

.md\:h-56 {
    height: 448px;
  }

.md\:w-1\/2 {
    width: 50%;
  }

.md\:w-2\/5 {
    width: 40%;
  }

.md\:w-3\/5 {
    width: 60%;
  }

.md\:w-4 {
    width: 32px;
  }

.md\:w-\[280px\] {
    width: 280px;
  }

.md\:w-\[392px\] {
    width: 392px;
  }

.md\:w-\[452px\] {
    width: 452px;
  }

.md\:w-\[500px\] {
    width: 500px;
  }

.md\:w-\[calc\(100\%\+44px\)\] {
    width: calc(100% + 44px);
  }

.md\:w-\[calc\(37\%-40px\)\] {
    width: calc(37% - 40px);
  }

.md\:w-\[calc\(50\%-40px\)\] {
    width: calc(50% - 40px);
  }

.md\:max-w-\[392px\] {
    max-width: 392px;
  }

.md\:max-w-\[576px\] {
    max-width: 576px;
  }

.md\:flex-1 {
    flex: 1 1 0%;
  }

.md\:flex-row {
    flex-direction: row;
  }

.md\:items-center {
    align-items: center;
  }

.md\:justify-start {
    justify-content: flex-start;
  }

.md\:justify-end {
    justify-content: flex-end;
  }

.md\:justify-center {
    justify-content: center;
  }

.md\:justify-between {
    justify-content: space-between;
  }

.md\:overflow-x-hidden {
    overflow-x: hidden;
  }

.md\:whitespace-nowrap {
    white-space: nowrap;
  }

.md\:px-1 {
    padding-left: 8px;
    padding-right: 8px;
  }

.md\:px-3 {
    padding-left: 24px;
    padding-right: 24px;
  }

.md\:py-1\.5 {
    padding-top: 12px;
    padding-bottom: 12px;
  }

.md\:py-4 {
    padding-top: 32px;
    padding-bottom: 32px;
  }

.md\:py-6 {
    padding-top: 48px;
    padding-bottom: 48px;
  }

.md\:pb-2 {
    padding-bottom: 16px;
  }

.md\:pb-6 {
    padding-bottom: 48px;
  }

.md\:pb-\[200px\] {
    padding-bottom: 200px;
  }

.md\:pl-1 {
    padding-left: 8px;
  }

.md\:pl-4 {
    padding-left: 32px;
  }

.md\:pl-\[32px\] {
    padding-left: 32px;
  }

.md\:pl-\[41px\] {
    padding-left: 41px;
  }

.md\:pl-\[56px\] {
    padding-left: 56px;
  }

.md\:pr-1 {
    padding-right: 8px;
  }

.md\:pr-\[320px\] {
    padding-right: 320px;
  }

.md\:pr-\[88px\] {
    padding-right: 88px;
  }

.md\:pt-0 {
    padding-top: 0px;
  }

.md\:pt-1 {
    padding-top: 8px;
  }

.md\:pt-6 {
    padding-top: 48px;
  }

.md\:text-\[40px\] {
    font-size: 40px;
  }

.md\:text-md {
    font-size: 16px;
  }
}
@media (min-width: 1200px) {
  .lg\:\!absolute {
    position: absolute !important;
  }

.lg\:left-\[-48px\] {
    left: -48px;
  }

.lg\:left-\[-56px\] {
    left: -56px;
  }

.lg\:left-\[-58px\] {
    left: -58px;
  }

.lg\:right-\[8px\] {
    right: 8px;
  }

.lg\:my-6 {
    margin-top: 48px;
    margin-bottom: 48px;
  }

.lg\:ml-0 {
    margin-left: 0px;
  }

.lg\:ml-1 {
    margin-left: 8px;
  }

.lg\:ml-12 {
    margin-left: 96px;
  }

.lg\:ml-3 {
    margin-left: 24px;
  }

.lg\:ml-\[-33px\] {
    margin-left: -33px;
  }

.lg\:ml-\[10px\] {
    margin-left: 10px;
  }

.lg\:block {
    display: block;
  }

.lg\:flex {
    display: flex;
  }

.lg\:inline-flex {
    display: inline-flex;
  }

.lg\:hidden {
    display: none;
  }

.lg\:h-4 {
    height: 32px;
  }

.lg\:h-6 {
    height: 48px;
  }

.lg\:h-\[20px\] {
    height: 20px;
  }

.lg\:w-4 {
    width: 32px;
  }

.lg\:w-6 {
    width: 48px;
  }

.lg\:w-\[20px\] {
    width: 20px;
  }

.lg\:w-\[calc\(100\%\+56px\)\] {
    width: calc(100% + 56px);
  }

.lg\:w-\[calc\(37\%-32px\)\] {
    width: calc(37% - 32px);
  }

.lg\:w-\[calc\(50\%-32px\)\] {
    width: calc(50% - 32px);
  }

.lg\:max-w-x-article-width {
    max-width: 816px;
  }

.lg\:flex-col {
    flex-direction: column;
  }

.lg\:items-center {
    align-items: center;
  }

.lg\:pl-4 {
    padding-left: 32px;
  }

.lg\:pl-\[33px\] {
    padding-left: 33px;
  }

.lg\:pl-\[40px\] {
    padding-left: 40px;
  }

.lg\:pl-\[41px\] {
    padding-left: 41px;
  }

.lg\:pl-\[88px\] {
    padding-left: 88px;
  }

.lg\:pr-1 {
    padding-right: 8px;
  }

.lg\:pr-4 {
    padding-right: 32px;
  }

.lg\:text-\[40px\] {
    font-size: 40px;
  }

.lg\:text-display-lg {
    font-size: 48px;
  }

.lg\:text-lg {
    font-size: 20px;
  }

.lg\:text-md {
    font-size: 16px;
  }

.lg\:text-sm {
    font-size: 14px;
  }
}
@media (min-width: 1440px) {
  .xl\:ml-6 {
    margin-left: 48px;
  }

.xl\:w-6 {
    width: 48px;
  }

.xl\:w-\[50px\] {
    width: 50px;
  }

.xl\:pl-8 {
    padding-left: 64px;
  }

.xl\:pl-\[120px\] {
    padding-left: 120px;
  }

.xl\:pr-8 {
    padding-right: 64px;
  }
}
@media (max-width: 767px) {
  .babybear\:\!-top-0\.5 {
    top: -4px !important;
  }

.babybear\:-top-1 {
    top: -8px;
  }

.babybear\:bottom-0 {
    bottom: 0px;
  }

.babybear\:bottom-\[120\%\] {
    bottom: 120%;
  }

.babybear\:left-3 {
    left: 24px;
  }

.babybear\:right-4 {
    right: 32px;
  }

.babybear\:top-0\.5 {
    top: 4px;
  }

.babybear\:z-0 {
    z-index: 0;
  }

.babybear\:order-last {
    order: 9999;
  }

.babybear\:m-0 {
    margin: 0px;
  }

.babybear\:mx-0 {
    margin-left: 0px;
    margin-right: 0px;
  }

.babybear\:mx-1\.5 {
    margin-left: 12px;
    margin-right: 12px;
  }

.babybear\:my-2 {
    margin-top: 16px;
    margin-bottom: 16px;
  }

.babybear\:-mt-0\.5 {
    margin-top: -4px;
  }

.babybear\:mb-0 {
    margin-bottom: 0px;
  }

.babybear\:mb-0\.5 {
    margin-bottom: 4px;
  }

.babybear\:mb-1 {
    margin-bottom: 8px;
  }

.babybear\:mb-2 {
    margin-bottom: 16px;
  }

.babybear\:ml-0 {
    margin-left: 0px;
  }

.babybear\:ml-1 {
    margin-left: 8px;
  }

.babybear\:mr-0 {
    margin-right: 0px;
  }

.babybear\:mt-0 {
    margin-top: 0px;
  }

.babybear\:mt-0\.5 {
    margin-top: 4px;
  }

.babybear\:mt-\[6px\] {
    margin-top: 6px;
  }

.babybear\:hidden {
    display: none;
  }

.babybear\:h-4 {
    height: 32px;
  }

.babybear\:h-6 {
    height: 48px;
  }

.babybear\:h-\[180px\] {
    height: 180px;
  }

.babybear\:h-\[26px\] {
    height: 26px;
  }

.babybear\:h-\[360px\] {
    height: 360px;
  }

.babybear\:h-\[59px\] {
    height: 59px;
  }

.babybear\:h-\[64px\] {
    height: 64px;
  }

.babybear\:h-\[72px\] {
    height: 72px;
  }

.babybear\:h-auto {
    height: auto;
  }

.babybear\:max-h-4 {
    max-height: 32px;
  }

.babybear\:max-h-\[225px\] {
    max-height: 225px;
  }

.babybear\:max-h-\[250px\] {
    max-height: 250px;
  }

.babybear\:max-h-\[400px\] {
    max-height: 400px;
  }

.babybear\:min-h-\[134px\] {
    min-height: 134px;
  }

.babybear\:w-1 {
    width: 8px;
  }

.babybear\:w-11\/12 {
    width: 91.666667%;
  }

.babybear\:w-6 {
    width: 48px;
  }

.babybear\:w-\[105px\] {
    width: 105px;
  }

.babybear\:w-\[199px\] {
    width: 199px;
  }

.babybear\:w-\[26px\] {
    width: 26px;
  }

.babybear\:w-\[360px\] {
    width: 360px;
  }

.babybear\:w-\[64px\] {
    width: 64px;
  }

.babybear\:w-\[calc\(100\%-68px\)\] {
    width: calc(100% - 68px);
  }

.babybear\:w-fit {
    width: fit-content;
  }

.babybear\:w-full {
    width: 100%;
  }

.babybear\:min-w-full {
    min-width: 100%;
  }

.babybear\:max-w-\[300px\] {
    max-width: 300px;
  }

.babybear\:max-w-\[32px\] {
    max-width: 32px;
  }

.babybear\:max-w-\[790px\] {
    max-width: 790px;
  }

.babybear\:max-w-md {
    max-width: 28rem;
  }

.babybear\:flex-auto {
    flex: 1 1 auto;
  }

.babybear\:flex-none {
    flex: none;
  }

.babybear\:basis-0 {
    flex-basis: 0px;
  }

.babybear\:-translate-x-50\% {
    transform: translate(0, 0) rotate(0) skewX(0) skewY(0) scaleX(1) scaleY=
(1);
  }

@media (max-width: 767px) {
    .babybear\:-translate-x-50\% {
      transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(=
1) scaleY(1);
    }

@media (max-width: 767px) {
      .babybear\:-translate-x-50\% {
        transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0) scale=
X(1) scaleY(1);
      }

@media (max-width: 767px) {
        .babybear\:-translate-x-50\% {
          transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0) sca=
leX(1) scaleY(1);
        }

@media (max-width: 767px) {
          .babybear\:-translate-x-50\% {
            transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0) s=
caleX(1) scaleY(1);
          }

@media (max-width: 767px) {
            .babybear\:-translate-x-50\% {
              transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(0)=
 scaleX(1) scaleY(1);
            }

@media (max-width: 767px) {
              .babybear\:-translate-x-50\% {
                transform: translate(-50%, 0) rotate(90deg) skewX(0) skewY(=
0) scaleX(1) scaleY(1);
              }

@media (max-width: 767px) {
                .babybear\:-translate-x-50\% {
                  transform: translate(-50%, 0) rotate(90deg) skewX(0) skew=
Y(0) scaleX(1) scaleY(1);
                }

@media (max-width: 767px) {
                  .babybear\:-translate-x-50\% {
                    transform: translate(-50%, 0) rotate(90deg) skewX(0) sk=
ewY(0) scaleX(1) scaleY(1);
                  }

@media (max-width: 767px) {
                    .babybear\:-translate-x-50\% {
                      transform: translate(-50%, 0) rotate(90deg) skewX(0) =
skewY(0) scaleX(1) scaleY(1);
                    }

@media (max-width: 767px) {
                      .babybear\:-translate-x-50\% {
                        transform: translate(-50%, 0) rotate(90deg) skewX(0=
) skewY(0) scaleX(1) scaleY(1);
                      }

@media (max-width: 767px) {
                        .babybear\:-translate-x-50\% {
                          transform: translate(-50%, 0) rotate(90deg) skewX=
(0) skewY(0) scaleX(1) scaleY(1);
                        }

@media (max-width: 767px) {
                          .babybear\:-translate-x-50\% {
                            transform: translate(-50%, 0) rotate(90deg) ske=
wX(0) skewY(0) scaleX(1) scaleY(1);
                          }

@media (max-width: 767px) {
                            .babybear\:-translate-x-50\% {
                              transform: translate(-50%, 0) rotate(90deg) s=
kewX(0) skewY(0) scaleX(1) scaleY(1);
                            }

@media (max-width: 767px) {
                              .babybear\:-translate-x-50\% {
                                transform: translate(-50%, 0) rotate(90deg)=
 skewX(0) skewY(0) scaleX(1) scaleY(1);
                              }

@media transform: translate(0, 0) rotate(0) s=
kewX(0) skewY(0) scaleX(1) scaleY(1);
     (max-width: 767px) {
                                .babybear\:rotate-90 {
                                  transform: translate(-50%, 0) rotate(90de=
g) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                }

@media (max-width: 767px) {
                                  .babybear\:rotate-90 {
                                    transform: translate(-50%, 0) rotate(90=
deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                  }

@media (max-width: 767px) {
                                    .babybear\:rotate-90 {
                                      transform: translate(-50%, 0) rotate(=
90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                    }

@media (max-width: 767px) {
                                      .babybear\:rotate-90 {
                                        transform: translate(-50%, 0) rotat=
e(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                      }

@media (max-width: 767px) {
                                        .babybear\:rotate-90 {
                                          transform: translate(-50%, 0) rot=
ate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                        }

@media (max-width: 767px) {
                                          .babybear\:rotate-90 {
                                            transform: translate(-50%, 0) r=
otate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                          }

@media (max-width: 767px) {
                                            .babybear\:rotate-90 {
                                              transform: translate(-50%, 0)=
 rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                            }

@media (max-width: 767px) {
                                              .babybear\:rotate-90 {
                                                transform: translate(-50%, =
0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                              }

@media (max-width: 767px) {
                                                .babybear\:rotate-90 {
                                                  transform: translate(-50%=
, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                }

@media (max-width: 767px) {
                                                  .babybear\:rotate-90 {
                                                    transform: translate(-5=
0%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                  }

@media (max-width: 767px)=
 {
                                                    .babybear\:rotate-90 {
                                                      transform: translate(=
-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                    }

@media (max-width: 767p=
x) {
                                                      .babybear\:rotate-90 =
{
                                                        transform: translat=
e(-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                      }

@media (max-width: 76=
7px) {
                                                        .babybear\:rotate-9=
0 {
                                                          transform: transl=
ate(-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                        }

@media (max-width: =
767px) {
                                                          .babybear\:rotate=
-90 {
                                                            transform: tran=
slate(-50%, 0) rotate(90deg) skewX(0) skewY(0) scaleX(1) scaleY(1);
                                                          }

flex-direction: r=
ow;
    .babybear\:flex-col {
                                                            flex-direction:=
 column;
                                                          }

.babybear\:flex-w=
rap {
                                                            flex-wrap: wrap=
;
                                                          }

.babybear\:items-=
start {
                                                            align-items: fl=
ex-start;
                                                          }

.babybear\:items-=
center {
                                                            align-items: ce=
nter;
                                                          }

.babybear\:justif=
y-start {
                                                            justify-content=
: flex-start;
                                                          }

.babybear\:justif=
y-end {
                                                            justify-content=
: flex-end;
                                                          }

.babybear\:justif=
y-center {
                                                            justify-content=
: center;
                                                          }

.babybear\:justif=
y-between {
                                                            justify-content=
: space-between;
                                                          }

.babybear\:justif=
y-around {
                                                            justify-content=
: space-around;
                                                          }

.babybear\:self-s=
tart {
                                                            align-self: fle=
x-start;
                                                          }

.babybear\:self-c=
enter {
                                                            align-self: cen=
ter;
                                                          }

.babybear\:overfl=
ow-y-auto {
                                                            overflow-y: aut=
o;
                                                          }

.babybear\:rounde=
d-\[0px\] {
                                                            border-radius: =
0px;
                                                          }

.babybear\:border=
-b-1 {
                                                            border-bottom-w=
idth: 1px;
                                                          }

.babybear\:border=
-r-0 {
                                                            border-right-wi=
dth: 0;
                                                          }

.babybear\:border=
-solid {
                                                            border-style: s=
olid;
                                                          }

.babybear\:border=
-color-border-low-emphasis {
                                                            border-color: r=
gba(0, 0, 0, 0.3);
                                                          }

.babybear\:bg-col=
or-brand {
                                                            background-colo=
r: #0a66c2;
                                                          }

.babybear\:p-2 {
                                                            padding: 16px;
                                                          }

.babybear\:px-0 {
                                                            padding-left: 0=
px;
                                                            padding-right: =
0px;
                                                          }

.babybear\:px-2 {
                                                            padding-left: 1=
6px;
                                                            padding-right: =
16px;
                                                          }

.babybear\:px-mob=
ile-container-padding {
                                                            padding-left: 1=
6px;
                                                            padding-right: =
16px;
                                                          }

.babybear\:py-1 {
                                                            padding-top: 8p=
x;
                                                            padding-bottom:=
 8px;
                                                          }

.babybear\:py-3 {
                                                            padding-top: 24=
px;
                                                            padding-bottom:=
 24px;
                                                          }

.babybear\:pb-0 {
                                                            padding-bottom:=
 0px;
                                                          }

.babybear\:pb-2 {
                                                            padding-bottom:=
 16px;
                                                          }

.babybear\:pl-0\.=
5 {
                                                            padding-left: 4=
px;
                                                          }

.babybear\:pr-0 {
                                                            padding-right: =
0px;
                                                          }

.babybear\:pr-0\.=
5 {
                                                            padding-right: =
4px;
                                                          }

.babybear\:pt-0 {
                                                            padding-top: 0p=
x;
                                                          }

.babybear\:pt-0\.=
5 {
                                                            padding-top: 4p=
x;
                                                          }

.babybear\:pt-1 {
                                                            padding-top: 8p=
x;
                                                          }

.babybear\:pt-4 {
                                                            padding-top: 32=
px;
                                                          }

.babybear\:text-\=
[10px\] {
                                                            font-size: 10px=
;
                                                          }

.babybear\:text-l=
g {
                                                            font-size: 20px=
;
                                                          }

.babybear\:text-m=
d {
                                                            font-size: 16px=
;
                                                          }

.babybear\:text-s=
m {
                                                            font-size: 14px=
;
                                                          }

.babybear\:text-x=
l {
                                                            font-size: 24px=
;
                                                          }

.babybear\:text-x=
s {
                                                            font-size: 12px=
;
                                                          }

.babybear\:font-b=
old {
                                                            font-weight: 60=
0;
                                                          }

.babybear\:leadin=
g-\[150px\] {
                                                            line-height: 15=
0px;
                                                          }

.babybear\:last\:=
border-b-0:last-child {
                                                            border-bottom-w=
idth: 0;
                                                          }

}

}
}
@media (max-width: 991px) {
  .babymamabear\:invisible {
    visibility: hidden;
  }

.babymamabear\:static {
    position: static;
  }

.babymamabear\:mx-0 {
    margin-left: 0px;
    margin-right: 0px;
  }

.babymamabear\:mx-mobile-container-padding {
    margin-left: 16px;
    margin-right: 16px;
  }

.babymamabear\:mb-1\.5 {
    margin-bottom: 12px;
  }

.babymamabear\:ml-\[-9999px\] {
    margin-left: -9999px;
  }

.babymamabear\:mr-3 {
    margin-right: 24px;
  }

.babymamabear\:flex {
    display: flex;
  }

.babymamabear\:hidden {
    display: none;
  }

.babymamabear\:h-\[1px\] {
    height: 1px;
  }

.babymamabear\:h-\[48px\] {
    height: 48px;
  }

.babymamabear\:w-\[100vw\] {
    width: 100vw;
  }

.babymamabear\:w-\[1px\] {
    width: 1px;
  }

.babymamabear\:w-full {
    width: 100%;
  }

.babymamabear\:min-w-\[50px\] {
    min-width: 50px;
  }

.babymamabear\:basis-1\/2 {
    flex-basis: 50%;
  }

.babymamabear\:flex-col {
    flex-direction: column;
  }

.babymamabear\:flex-wrap {
    flex-wrap: wrap;
  }

.babymamabear\:bg-color-transparent {
    background-color: rgba(0, 0, 0, 0);
  }

.babymamabear\:p-0 {
    padding: 0px;
  }

.babymamabear\:px-mobile-container-padding {
    padding-left: 16px;
    padding-right: 16px;
  }

.babymamabear\:py-1\.5 {
    padding-top: 12px;
    padding-bottom: 12px;
  }
}
@media (min-width: 768px) and (max-width: 991px) {
  .mamabear\:absolute {
    position: absolute;
  }

.mamabear\:-top-0\.5 {
    top: -4px;
  }

.mamabear\:-top-1 {
    top: -8px;
  }

.mamabear\:right-4 {
    right: 32px;
  }

.mamabear\:top-\[58px\] {
    top: 58px;
  }

.mamabear\:mr-3 {
    margin-right: 24px;
  }

.mamabear\:mt-\[68px\] {
    margin-top: 68px;
  }

.mamabear\:hidden {
    display: none;
  }

.mamabear\:\!h-4 {
    height: 32px !important;
  }

.mamabear\:h-\[100\%\] {
    height: 100%;
  }

.mamabear\:\!min-h-\[32px\] {
    min-height: 32px !important;
  }

.mamabear\:w-2\/3 {
    width: 66.666667%;
  }

.mamabear\:w-48 {
    width: 384px;
  }

.mamabear\:w-\[744px\] {
    width: 744px;
  }

.mamabear\:w-\[calc\(100\%-97px\)\] {
    width: calc(100% - 97px);
  }

.mamabear\:w-full {
    width: 100%;
  }

.mamabear\:min-w-0 {
    min-width: 0px;
  }

.mamabear\:min-w-full {
    min-width: 100%;
  }

.mamabear\:max-w-\[790px\] {
    max-width: 790px;
  }

.mamabear\:flex-shrink-0 {
    flex-shrink: 0;
  }

.mamabear\:flex-row {
    flex-direction: row;
  }

.mamabear\:items-start {
    align-items: flex-start;
  }

.mamabear\:items-center {
    align-items: center;
  }

.mamabear\:self-center {
    align-self: center;
  }

.mamabear\:rounded-tr-none {
    border-top-right-radius: 0px;
  }

.mamabear\:px-2 {
    padding-left: 16px;
    padding-right: 16px;
  }

.mamabear\:px-3 {
    padding-left: 24px;
    padding-right: 24px;
  }

.mamabear\:px-mobile-container-padding {
    padding-left: 16px;
    padding-right: 16px;
  }

.mamabear\:py-3 {
    padding-top: 24px;
    padding-bottom: 24px;
  }

.mamabear\:pt-desktop-content-top-margin {
    padding-top: 16px;
  }

.mamabear\:text-center {
    text-align: center;
  }
}
@media (min-width: 768px) {
  .papamamabear\:pt-desktop-content-top-margin {
    padding-top: 16px;
  }

.after\:papamamabear\:\!h-\[37px\]::after {
    content: undefined;
    height: 37px !important;
  }

@media (min-width: 768px) {
    .after\:papamamabear\:\!h-\[37px\]::after {
      content: "";
    }

content: "".after\:papamamabear\:\!h-\[37px\]::after:content-\[\'\'\]::=
after {
      content: "";
    }

.after\:papamamabear\:\!h-\[37px\]::after:content-\[\"\"\]::after {
      content: "";
    }

.after\:papamamabear\:up-down-divider::after {
      display: flex;
      height: 100%;
      width: 1px;
      align-items: center;
      background-color: rgba(0, 0, 0, 0.3);
      text-align: center;
      content: undefined;
    }

@media (min-width: 768px) {
      .after\:papamamabear\:up-down-divider::after {
        content: "";
      }

content: "".after\:papamamabear\:up-down-divider::after:content-\[\'\=
'\]::after {
        content: "";
      }

.after\:papamamabear\:up-down-divider::after:content-\[\"\"\]::after =
{
        content: "";
      }

}

}
}
@media (min-width: 992px) {
  .papabear\:absolute {
    position: absolute;
  }

.papabear\:-top-1 {
    top: -8px;
  }

.papabear\:top-\[58px\] {
    top: 58px;
  }

.papabear\:\!mx-2 {
    margin-left: 16px !important;
    margin-right: 16px !important;
  }

.papabear\:mx-auto {
    margin-left: auto;
    margin-right: auto;
  }

.papabear\:mb-\[18px\] {
    margin-bottom: 18px;
  }

.papabear\:ml-column-gutter {
    margin-left: 24px;
  }

.papabear\:mr-2 {
    margin-right: 16px;
  }

.papabear\:mr-3 {
    margin-right: 24px;
  }

.papabear\:mt-0 {
    margin-top: 0px;
  }

.papabear\:mt-0\.5 {
    margin-top: 4px;
  }

.papabear\:mt-\[-100px\] {
    margin-top: -100px;
  }

.papabear\:mt-\[68px\] {
    margin-top: 68px;
  }

.papabear\:inline-block {
    display: inline-block;
  }

.papabear\:flex {
    display: flex;
  }

.papabear\:hidden {
    display: none;
  }

.papabear\:\!h-4 {
    height: 32px !important;
  }

.papabear\:h-6 {
    height: 48px;
  }

.papabear\:h-\[100\%\] {
    height: 100%;
  }

.papabear\:\!min-h-\[32px\] {
    min-height: 32px !important;
  }

.papabear\:min-h-\[96px\] {
    min-height: 96px;
  }

.papabear\:w-48 {
    width: 384px;
  }

.papabear\:w-\[1128px\] {
    width: 1128px;
  }

.papabear\:w-\[219px\] {
    width: 219px;
  }

.papabear\:w-\[400px\] {
    width: 400px;
  }

.papabear\:w-\[calc\(100\%-97px\)\] {
    width: calc(100% - 97px);
  }

.papabear\:w-auto {
    width: auto;
  }

.papabear\:w-content-max-w {
    width: 1128px;
  }

.papabear\:w-core-rail-width {
    width: 784px;
  }

.papabear\:w-right-rail-width {
    width: calc(1128px - 24px - 784px);
  }

.papabear\:min-w-0 {
    min-width: 0px;
  }

.papabear\:max-w-\[550px\] {
    max-width: 550px;
  }

.papabear\:flex-shrink-0 {
    flex-shrink: 0;
  }

.papabear\:flex-col {
    flex-direction: column;
  }

.papabear\:flex-nowrap {
    flex-wrap: nowrap;
  }

.papabear\:items-start {
    align-items: flex-start;
  }

.papabear\:justify-start {
    justify-content: flex-start;
  }

.papabear\:justify-center {
    justify-content: center;
  }

.papabear\:self-start {
    align-self: flex-start;
  }

.papabear\:rounded-tr-none {
    border-top-right-radius: 0px;
  }

.papabear\:border-4 {
    border-width: 4px;
  }

.papabear\:p-0 {
    padding: 0px;
  }

.papabear\:p-details-container-padding {
    padding: 24px;
  }

.papabear\:py-2 {
    padding-top: 16px;
    padding-bottom: 16px;
  }

.papabear\:pt-desktop-content-top-margin {
    padding-top: 16px;
  }

.papabear\:text-xl {
    font-size: 24px;
  }
}
@media (max-width: 768px) {
  .-md\:ml-2 {
    margin-left: 16px;
  }

.-md\:mt-1 {
    margin-top: 8px;
  }

.-md\:flex-wrap {
    flex-wrap: wrap;
  }
}
</style></head> <body dir=3D"ltr" class=3D"font-sans bg-color-background-ca=
nvas w-full m-0 p-0 pt-1" style=3D"-webkit-text-size-adjust: 100%; -ms-text=
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dding: 0px; padding-top: 8px; font-family: -apple-system, system-ui, BlinkM=
acSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Ox=
ygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe U=
I Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, =
Arial, sans-serif;"> <div class=3D"h-0 opacity-0 text-transparent invisible=
 overflow-hidden w-0 max-h-[0]" style=3D"visibility: hidden; height: 0px; m=
ax-height: 0; width: 0px; overflow: hidden; opacity: 0; mso-hide: all;" dat=
a-email-preheader=3D"true">We=E2=80=99ve all been there. A shiny new system=
 or process is introduced with the=E2=80=A6</div> <div class=3D"h-0 opacity=
-0 text-transparent invisible overflow-hidden w-0 max-h-[0]" style=3D"visib=
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acity: 0; mso-hide: all;"> =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=
=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =
=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=
=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=
=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=
=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=
=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=
=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=
=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=
=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=
=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=
=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=
=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=
=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=
=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=
=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=
=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=
=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=
=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=
=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=
 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=
=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=
=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=
=8F=C2=A0=CD=8F=C2=A0 =CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=
=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 =CD=
=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=
=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0=CD=8F=C2=A0 </div> <table role=3D"presentati=
on" valign=3D"top" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=
=3D"512" align=3D"center" class=3D"mercado-container w-[512px] max-w-[512px=
] mx-auto my-0 p-0 bg-color-background-container" style=3D"-webkit-text-siz=
e-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-tabl=
e-rspace: 0pt; margin-left: auto; margin-right: auto; margin-top: 0px; marg=
in-bottom: 0px; width: 512px; max-width: 512px; background-color: #ffffff; =
padding: 0px;"> <tbody> <tr> <td class=3D"text-center p-3" style=3D"-webkit=
-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt;=
 mso-table-rspace: 0pt; padding: 24px; text-align: center;"> <table role=3D=
"presentation" valign=3D"top" border=3D"0" cellspacing=3D"0" cellpadding=3D=
"0" width=3D"100%" class=3D"min-w-full" style=3D"-webkit-text-size-adjust: =
100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: =
0pt; min-width: 100%;"> <tbody> <tr> <td align=3D"left" valign=3D"middle" s=
tyle=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-tab=
le-lspace: 0pt; mso-table-rspace: 0pt;"> <a href=3D"https://www.linkedin.co=
m/comm/feed/?lipi=3Durn%3Ali%3Apage%3Aemail_email_series_follow_newsletter_=
01%3BXiw1A3NDQYiKbR3NNVKtcA%3D%3D&amp;midToken=3DAQGsVZCYJO6vnQ&amp;midSig=
=3D18Ux12HiilZbw1&amp;trk=3Deml-email_series_follow_newsletter_01-header-0-=
home_glimmer_dynamic_badging_high_dpi&amp;trkEmail=3Deml-email_series_follo=
w_newsletter_01-header-0-home_glimmer_dynamic_badging_high_dpi-null-du31ng~=
m4jnkvyh~16-null-null&amp;eid=3Ddu31ng-m4jnkvyh-16&amp;otpToken=3DMWEwNjE4Z=
TUxYjJlYzFjM2IyMjQwNGVkNDUxZGVlYjQ4OGNjZDE0NTlmYWE4NzYxNzljNTA1NmQ0OTViNWVm=
NmYyZDBkZmUyNmVmNmVmYzE2MWExZmQ4ZGVjNDk1YjFhMDM4ODQxNzAwZGEwZTNkNTZlYzZhNyw=
xLDE%3D" target=3D"_blank" class=3D"w-[84px]" style=3D"color: #0a66c2; curs=
or: pointer; display: inline-block; text-decoration: none; -webkit-text-siz=
e-adjust: 100%; -ms-text-size-adjust: 100%; width: 84px;"> <img class=3D"h-=
[37px] w-[101px]" alt=3D"LinkedIn" src=3D"https://www.linkedin.com/comm/dms=
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es_follow_newsletter_01%3BXiw1A3NDQYiKbR3NNVKtcA%3D%3D&amp;midSig=3D18Ux12H=
iilZbw1&amp;midToken=3DAQGsVZCYJO6vnQ&amp;trkEmail=3Deml-email_series_follo=
w_newsletter_01-null-0-comms%7Ebadging%7Edynamic%7Eglimmer%7Ev2-null-du31ng=
%7Em4jnkvyh%7E16-null-null&amp;trk=3Deml-email_series_follow_newsletter_01-=
null-0-comms%7Ebadging%7Edynamic%7Eglimmer%7Ev2&amp;_sig=3D3mPKgwr-ClZbw1" =
data-test-header-dynamic-badging-img-high-dpi style=3D"outline: none; text-=
decoration: none; -ms-interpolation-mode: bicubic; height: 37px; width: 101=
px;" width=3D"101" height=3D"37"> </a> </td> <td valign=3D"middle" align=3D=
"right" style=3D"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%=
; mso-table-lspace: 0pt; mso-table-rspace: 0pt;"> <table role=3D"presentati=
on" valign=3D"top" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=
=3D"100%" data-test-header-profile style=3D"-webkit-text-size-adjust: 100%;=
 -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0pt;"=
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en=3DAQGsVZCYJO6vnQ&amp;midSig=3D18Ux12HiilZbw1&amp;trk=3Deml-email_series_=
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t: 100%; margin: 0px; font-size: 14px; font-weight: 500; color: #282828; te=
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ght: 600; line-height: 1.25; color: rgba(0, 0, 0, 0.9);"> Back to the Drawi=
ng Board: Why Systems and Processes Keep Regressing </h2> </a> </td> </tr> =
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=3D"https://au.linkedin.com/comm/in/gayle-smerdon?lipi=3Durn%3Ali%3Apage%3A=
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00/0/1713329765060?e=3D2147483647&amp;v=3Dbeta&amp;t=3Dcfq58hcWq2JiZ51XV3Li=
IXaDW7wydoArzoGlz2zaSQw" alt=3D"Author image" style=3D"outline: none; text-=
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lay: inline-block; height: 32px; width: 32px; border-radius: 9999px; backgr=
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0%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-table-rspace: 0p=
t;"> <a href=3D"https://au.linkedin.com/comm/in/gayle-smerdon?lipi=3Durn%3A=
li%3Apage%3Aemail_email_series_follow_newsletter_01%3BXiw1A3NDQYiKbR3NNVKtc=
A%3D%3D&amp;midToken=3DAQGsVZCYJO6vnQ&amp;midSig=3D18Ux12HiilZbw1&amp;trk=
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r_&amp;trkEmail=3Deml-email_series_follow_newsletter_01-newsletter_content_=
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yh-16&amp;otpToken=3DMWEwNjE4ZTUxYjJlYzFjM2IyMjQwNGVkNDUxZGVlYjQ4OGNjZDE0NT=
lmYWE4NzYxNzljNTA1NmQ0OTViNWVmNmYyZDBkZmUyNmVmNmVmYzE2MWExZmQ4ZGVjNDk1YjFhM=
DM4ODQxNzAwZGEwZTNkNTZlYzZhNywxLDE%3D" target=3D"_blank" class=3D"no-underl=
ine ml-1" style=3D"color: #0a66c2; cursor: pointer; display: inline-block; =
text-decoration: none; -webkit-text-size-adjust: 100%; -ms-text-size-adjust=
: 100%; margin-left: 8px; text-decoration-line: none;"> <span class=3D"font=
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style=3D"margin-bottom: 24px; font-family: -apple-system, system-ui, BlinkM=
acSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Ox=
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Arial, sans-serif; font-size: 14px; font-weight: 600; line-height: 1.25; co=
lor: rgba(0, 0, 0, 0.6);"> Gayle Smerdon, PhD </span> </a> </td> </tr> </tb=
ody> </table> </td> </tr> <tr> <td class=3D"pb-1" style=3D"-webkit-text-siz=
e-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0pt; mso-tabl=
e-rspace: 0pt; padding-bottom: 8px;"> <div class=3D"p-3 bg-color-surface-ti=
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yle=3D"margin-bottom: 12px;"> <span class=3D"text-md leading-regular font-b=
old text-color-text" style=3D"font-size: 16px; font-weight: 600; line-heigh=
t: 1.25; color: rgba(0, 0, 0, 0.9);"> Read this article on LinkedIn to join=
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kit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspace: 0=
pt; mso-table-rspace: 0pt;"> <a href=3D"https://www.linkedin.com/comm/pulse=
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size-adjust: 100%; vertical-align: top; text-decoration-line: none;"> <tabl=
e role=3D"presentation" valign=3D"top" border=3D"0" cellspacing=3D"0" cellp=
adding=3D"0" width=3D"auto" class=3D"border-separate " style=3D"-webkit-tex=
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btn-sm btn-primary border-color-brand button-link leading-regular !min-h-[a=
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rtant; box-shadow: 0 0 #0000, 0 0 #0000, 0 0 #0000 !important;"> <a href=3D=
"https://www.linkedin.com/comm/pulse/back-drawing-board-why-systems-process=
es-keep-gayle-smerdon-phd-yaiwc?lipi=3Durn%3Ali%3Apage%3Aemail_email_series=
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idden=3D"true" class=3D"no-underline" style=3D"color: #0a66c2; cursor: poin=
ter; display: inline-block; text-decoration: none; -webkit-text-size-adjust=
: 100%; -ms-text-size-adjust: 100%; text-decoration-line: none;"> <span cla=
ss=3D"no-underline text-white" style=3D"color: #ffffff; text-decoration-lin=
e: none;"> Read on LinkedIn </span> </a> </td> </tr> </tbody> </table> </a>=
 </td> </tr> </tbody> </table> </div> </td> </tr> <tr data-test-id=3D"newsl=
etter-content-preview--content"> <td class=3D"series-article-body" style=3D=
"-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; mso-table-lspa=
ce: 0pt; mso-table-rspace: 0pt; font-family: -apple-system, system-ui, Blin=
kMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, =
Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe=
 UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica=
, Arial, sans-serif; font-size: 16px; line-height: 1.5; color: rgba(0, 0, 0=
, 0.9);"> <p style=3D"margin: 0; font-weight: 400; margin-top: 0.8em; font-=
size: 1em; line-height: 1.5;">We=E2=80=99ve all been there. A shiny new sys=
tem or process is introduced with the promise of streamlining work, saving =
time, and maybe even making life a little easier. For a while, it seems lik=
e a revelation. Then, slowly but surely, it starts to crumble under the wei=
ght of its own ambition. Before long, you=E2=80=99re left wondering, =E2=80=
=9CDidn=E2=80=99t we have this exact same problem three systems ago?=E2=80=
=9D</p><p style=3D"margin: 0; font-weight: 400; margin-top: 0.8em; font-siz=
e: 1em; line-height: 1.5;">This frustrating cycle of regression is almost a=
s inevitable as the office birthday email for someone you don=E2=80=99t rec=
ognise. But why does it keep happening? Often, the culprit is a cocktail of=
 good intentions and flawed execution. Leaders want improvement, but the ch=
anges are rushed, poorly communicated, or introduced without consulting the=
 people who actually use the systems. It's like buying a treadmill and assu=
ming it will get you in shape=E2=80=94without ever stepping on it.</p><p st=
yle=3D"margin: 0; font-weight: 400; margin-top: 0.8em; font-size: 1em; line=
-height: 1.5;">Another culprit is the <em style=3D"font-style: italic;">ove=
r-engineering phenomenon.</em> In an effort to solve all problems at once, =
processes become bloated with too many features, approvals, or steps. What =
starts as a straightforward solution transforms into a labyrinthine ordeal =
where the simplest task requires three logins, two forms, and a sacrificial=
 offering to the IT gods.</p><p style=3D"margin: 0; font-weight: 400; margi=
n-top: 0.8em; font-size: 1em; line-height: 1.5;">Then there=E2=80=99s the <=
em style=3D"font-style: italic;">nostalgia factor</em>. Over time, people g=
row weary of the "new way" and begin yearning for the "old way," which, in =
hindsight, doesn=E2=80=99t seem quite so bad. Suddenly, there=E2=80=99s a g=
rassroots movement to bring back the system everyone complained about two y=
ears ago. It=E2=80=99s workplace Stockholm S...</p> </td> </tr> <tr> <td cl=
ass=3D"pt-2 no-underline" style=3D"-webkit-text-size-adjust: 100%; -ms-text=
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op: 16px; text-decoration-line: none;"> <table role=3D"presentation" valign=
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valign=3D"top" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"10=
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ne; background-color: rgba(0, 0, 0, 0); color: #0a66c2; border-width: 1px; =
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