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Return-Path: <service@intl.paypal.com> Delivered-To: suzana@digitalaesthetics.org Received: from server121.web-hosting.com by server121.web-hosting.com with LMTP id oJq8A6FFH2j7+gkA5zEO8g (envelope-from <service@intl.paypal.com>) for <suzana@digitalaesthetics.org>; Sat, 10 May 2025 08:25:05 -0400 Return-path: <service@intl.paypal.com> Envelope-to: suzana@digitalaesthetics.org Delivery-date: Sat, 10 May 2025 08:25:05 -0400 Received: from [198.54.122.200] (port=55136 helo=asp-relay-shared.jellyfish.systems) by server121.web-hosting.com with esmtps (TLS1.3) tls TLS_AES_256_GCM_SHA384 (Exim 4.98.1) (envelope-from <service@intl.paypal.com>) id 1uDjGK-00000002x4V-2q7E for suzana@digitalaesthetics.org; Sat, 10 May 2025 08:25:04 -0400 Authentication-Results: asp-relay-shared.jellyfish.systems; dkim=pass header.d=intl.paypal.com header.s=pp-dkim1 header.b=Z81kZdA+; spf=pass (asp-relay-shared.jellyfish.systems: domain of service@intl.paypal.com designates 66.211.170.89 as permitted sender) smtp.mailfrom=service@intl.paypal.com; dmarc=pass (policy=reject) header.from=paypal.com Received: from mx3.phx.paypal.com (mx3.phx.paypal.com [66.211.170.89]) (using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits)) (No client certificate requested) by asp-relay-shared.jellyfish.systems (Postfix) with ESMTPS id 4ZvlSB6TbSzC0By for <suzana@digitalaesthetics.org>; Sat, 10 May 2025 12:24:58 +0000 (UTC) DKIM-Signature: v=1; a=rsa-sha256; d=intl.paypal.com; s=pp-dkim1; c=relaxed/relaxed; q=dns/txt; i=@intl.paypal.com; t=1746879898; h=From:From:Subject:Date:To:MIME-Version:Content-Type; bh=NYzDAmduUEPjVGONaj5iOroyHQ58NdTgAcOinWXvyNQ=; b=Z81kZdA+K6XReowWSYho0/oWiXYZosxmKa61Yc2YO4nlOFSRiVO5TkzC1mLtNhtB ysscKouPRsWlXg50p6jIkMvrZIaJXlO14WbcDfyT+O7sFt86e7MUlMeFIqoOcxo5 yyrQKGCQ4oLZlTHCT1szvEWZmK/BgMv6nkaYxo8Eo8fwrTbQfQfN/b8QM/TsBtuq t91u7KY7ZiQJw+4OrXyLCNS4iFFL3qkaXK518m+ekJs4HlCdRp/WNFZx1oQmIhWl gk4vtVCyAK6Hp5nGgtMJJlgsiKaFKDDbqTFYQSgYwA26ay8hCh+T3s245dWrBwig wqb4/lCCgF5DH0WfkWD+1A==; Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="UTF-8" Date: Sat, 10 May 2025 05:24:58 -0700 Message-ID: <4D.88.12932.A954F186@ccg01mail05> MIME-Version: 1.0 From: "service@intl.paypal.com" <service@intl.paypal.com> To: Suzana Vrhovac <suzana@digitalaesthetics.org> Subject: Case #PP-R-LWL-574716205 has been escalated to a claim X-MaxCode-Template: RT000599 X-PP-Priority: 0-paypal-true PP-Correlation-Id: f936687ed12da X-PP-Email-transmission-Id: c97fafc1-2d99-11f0-b9e2-7f06b12eede2 X-PP-REQUESTED-TIME: 1746879892726 X-Email-Type-Id: RT000599 AMQ-Delivery-Message-Id: nullval X-XPT-XSL-Name: nullval <html dir=3D"ltr" lang=3D"en">=0A=0A <head>=0A <meta http-equiv=3D"Cont= ent-Type" content=3D"text/html; charset=3Dutf-8" />=0A <meta name=3D"vie= wport" content=3D"initial-scale=3D1.0,minimum-scale=3D1.0,maximum-scale=3D1= .0,width=3Ddevice-width,height=3Ddevice-height,target-densitydpi=3Ddevice-= dpi,user-scalable=3Dno" />=0A <title>Case #PP-R-LWL-574716205 has been e= scalated to a claim</title>=0A <style type=3D"text/css">=0A /**=0A = * SupremeLL Fonts=0A */=0A /* Body text - font-weight:450 */=0A @= font-face {=0A font-family: SupremeLLTest;=0A font-style: nor= mal;=0A font-weight: 450;=0A src: url('https://www.paypalobje= cts.com/digitalassets/c/system-triggered-email/n/layout/fonts/SupremeLL/Sup= remeLLTestSubWeb-Book.woff2') format('woff2'),=0A /*Moderner Brows= ers*/=0A url('https://www.paypalobjects.com/digitalassets/c/system= -triggered-email/n/layout/fonts/SupremeLL/SupremeLLTestSubWeb-Book.woff') f= ormat('woff');=0A /* Modern Browsers */=0A /* Fallback font f= or - MS Outlook older versions (2007,13, 16)*/=0A mso-font-alt: 'Cal= ibri';=0A }=0A=0A /* Subheadline font-weight:500 */=0A @font= -face {=0A font-family: SupremeLLTest;=0A font-style: normal;= =0A font-weight: 500;=0A src: url('https://www.paypalobjects.= com/digitalassets/c/system-triggered-email/n/layout/fonts/SupremeLL/Supreme= 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line-height: 1.4286;=0A font-family: SupremeLLTest, 'Ava= nt Garde', Helvetica, Arial;=0A -webkit-font-smoothing: antialiased;= =0A -moz-osx-font-smoothing: grayscale;=0A font-smoothing: an= tialiased;=0A background: #F5F7FA;=0A color: #000000;=0A = height: 100%;=0A margin: 0;=0A padding: 0;=0A }=0A=0A= a,=0A a:visited {=0A color: #0074DE;=0A text-decor= ation: none;=0A font-weight: 700;=0A font-family: SupremeLLTe= st, 'Avant Garde', Helvetica, Arial;=0A ;=0A }=0A=0A a:act= ive,=0A a:focus,=0A a:hover {=0A color: #003087;=0A = text-decoration: underline;=0A }=0A=0A p,=0A li,=0A dd= ,=0A dt,=0A label,=0A input,=0A textarea,=0A pre,= =0A code,=0A table {=0A font-size: 14px;=0A line-he= ight: 1.4286;=0A font-weight: 450;=0A text-transform: none;= =0A font-family: SupremeLLTest, 'Avant Garde', Helvetica, Arial;=0A = ;=0A color: #000000;=0A }=0A=0A /* prevent iOS font= upsizing */=0A * {=0A -webkit-text-size-adjust: none;=0A = }=0A=0A /* force Outlook.com to honor line-height */=0A .External= Class * {=0A line-height: 100%;=0A }=0A=0A td {=0A = mso-line-height-rule: exactly;=0A }=0A=0A div[style*=3D"margin: 1= 6px 0"] {=0A margin: 0 !important;=0A }=0A=0A .ppsans {=0A= font-family: SupremeLLTest, 'Avant Garde', Helvetica, Arial !import= ant;=0A }=0A </style>=0A </head>=0A=0A <body>=0A <h4 id=3D"pre= Header" style=3D"display:none;color:#F5F7FA;font-size:0px;line-height:0px">= Suzana Vrhovac, here are the details.</h4>=0A <table cellPadding=3D"0" c= ellSpacing=3D"0" border=3D"0" width=3D"100%" role=3D"presentation">=0A = <tbody>=0A <tr>=0A <td bgcolor=3D"#F5F7FA" style=3D"font-s= ize:0px"></td>=0A <td bgcolor=3D"#F5F7FA" width=3D"640" align=3D"c= enter" class=3D"mobContent">=0A <table cellPadding=3D"0" cellSpa= cing=3D"0" border=3D"0" width=3D"100%" dir=3D"ltr" role=3D"presentation">= =0A <tbody>=0A <tr>=0A <td>=0A= <table cellPadding=3D"0" cellSpacing=3D"0" border=3D"0"= width=3D"100%" role=3D"presentation">=0A <tbody>=0A = <tr>=0A <td>=0A = <table width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" bo= rder=3D"0" dir=3D"ltr" style=3D"background:#fff" role=3D"presentation">=0A = <tbody>=0A <tr>= =0A <td align=3D"center" style=3D"color:#9= 29496;font-weight:450;font-size:12px;line-height:9px;padding:10px 0px"><spa= n>Hello Suzana Vrhovac,</span></td>=0A </tr>= =0A </tbody>=0A </t= able>=0A </td>=0A </tr>=0A = <tr>=0A <td>=0A = <table width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" b= order=3D"0" dir=3D"ltr" role=3D"presentation">=0A = <tbody>=0A <tr>=0A = <td align=3D"center" style=3D"padding:24px 24px 40px 24px"><img= src=3D"https://www.paypalobjects.com/digitalassets/c/system-triggered-emai= l/n/layout/images/ppe/pp-logo_x2.png" style=3D"display:block" border=3D"0" = width=3D"51" height=3D"51" alt=3D"PayPal" title=3D"PayPal" /></td>=0A = </tr>=0A </tbody>=0A= </table>=0A </td>=0A = </tr>=0A </tbody>=0A = </table>=0A </td>=0A </tr>=0A = </tbody>=0A </table>=0A <table cellPadding=3D= "0" cellSpacing=3D"0" border=3D"0" width=3D"100%" class=3D"ppsans" dir=3D"l= tr" role=3D"presentation">=0A <tbody>=0A <tr>= =0A <td width=3D"640" valign=3D"top">=0A = <table width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" border=3D"0" ro= le=3D"presentation">=0A <tbody>=0A = <tr>=0A <td align=3D"center" style=3D"padding:= 0px 24px 40px 24px;word-break:break-word">=0A <p= class=3D"ppsans" style=3D"font-size:42px;line-height:46px;font-weight:900;= color:#000;margin:0"><span>An update on case #PP-R-LWL-574716205</span></p>= =0A </td>=0A </tr>=0A = </tbody>=0A </table>=0A = <table width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0">= =0A <tbody>=0A <tr>=0A = <td class=3D"ppsans" style=3D"padding:0px 24px 24px 24px">= =0A <p class=3D"ppsans" style=3D"font-size:14px;= line-height:20px;color:#000000;margin:0;word-break:break-word" dir=3D"ltr">= <span>The buyer has asked to escalate this dispute to a claim.</span></p>= =0A </td>=0A </tr>=0A = </tbody>=0A </table>=0A = <table width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0">= =0A <tbody>=0A <tr>=0A = <td class=3D"ppsans" style=3D"padding:0px 24px 24px 24px">= =0A <p class=3D"ppsans" style=3D"font-size:14px;= line-height:20px;color:#000000;margin:0;word-break:break-word" dir=3D"ltr">= <span>We will review all messages for this dispute in the Resolution Center= and may contact you for more information.</span></p>=0A = </td>=0A </tr>=0A </tbod= y>=0A </table>=0A <table width=3D"100= %" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0">=0A = <tbody>=0A <tr>=0A <td cl= ass=3D"ppsans" style=3D"padding:0px 24px 24px 24px">=0A = <p class=3D"ppsans" style=3D"font-size:14px;line-height:20px;color:= #000000;margin:0;word-break:break-word" dir=3D"ltr"><span>If we ask for mor= e information, you'll need to respond within the required time frame. If yo= u don't respond on time, the case may be decided in favor of the buyer.</sp= an></p>=0A </td>=0A </tr>= =0A </tbody>=0A </table>=0A = <table id=3D"transactionDetails" width=3D"100%" cellSpacing=3D"= 0" cellPadding=3D"0" border=3D"0">=0A <tbody>=0A = <tr>=0A <td style=3D"padding:0px= 24px 24px 24px">=0A <table width=3D"100%" cellS= pacing=3D"0" cellPadding=3D"0" border=3D"0" style=3D"background:#fff;border= -radius:18px">=0A <tbody>=0A = <tr>=0A <td align=3D"center"= class=3D"ppsans" style=3D"vertical-align:top;padding:20px 24px">=0A = <table width=3D"100%" cellSpacing=3D"0" cellPa= dding=3D"0" border=3D"0" role=3D"presentation">=0A = <tbody>=0A <tr>=0A = <td style=3D"padding:0px">=0A = <table width=3D"100%" cellSpacing=3D"0" = cellPadding=3D"0" border=3D"0">=0A = <tbody>=0A <tr>=0A = <td valign=3D"top">=0A = <p style=3D"font-weight:500;fon= t-size:20px;line-height:28px;color:#000000;margin:0" dir=3D"ltr"><span>Tran= saction Details</span></p>=0A = </td>=0A </tr>=0A = </tbody>=0A = </table>=0A </t= d>=0A </tr>=0A = </tbody>=0A </table>=0A = </td>=0A </= tr>=0A <tr>=0A = <td align=3D"center" style=3D"padding:0px 24px 5px 24px">=0A = <table width=3D"100%" cellSpacing=3D"0" cellPaddin= g=3D"0" border=3D"0" dir=3D"ltr">=0A <= tbody>=0A <tr>=0A = <td align=3D"center" style=3D"padding:0px 0px 24px 0= px">=0A <table id=3D"transaction= Row" width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0" dir=3D= "ltr">=0A <tbody>=0A = <tr>=0A = <td valign=3D"top" style=3D"font-size:14px;line-height:= 20px;font-weight:700;padding-bottom:2px"><span>Buyer=E2=80=99s Name</span><= /td>=0A </tr>=0A = <tr>=0A = <td valign=3D"top" style=3D"font-size:14px;line-height:20= px"><span>I Love Massage</span></td>=0A = </tr>=0A </tbody>= =0A </table>=0A = </td>=0A </= tr>=0A </tbody>=0A = </table>=0A <table width= =3D"100%" cellSpacing=3D"0" cellPadding=3D"0" border=3D"0" dir=3D"ltr">=0A = <tbody>=0A = <tr>=0A <td align=3D"c= enter" style=3D"padding:0px 0px 24px 0px">=0A = <table id=3D"transactionRow" width=3D"100%" cellPadding=3D"0"= cellSpacing=3D"0" border=3D"0" dir=3D"ltr">=0A = <tbody>=0A = <tr>=0A <td valign=3D"top= " style=3D"font-size:14px;line-height:20px;font-weight:700;padding-bottom:2= px"><span>Buyer=E2=80=99s Email</span></td>=0A = </tr>=0A = <tr>=0A <td valign=3D"top"= style=3D"font-size:14px;line-height:20px"><span>info@ilovemassageuk.com</s= pan></td>=0A </tr>=0A = </tbody>=0A = </table>=0A </t= d>=0A </tr>=0A = </tbody>=0A </table>=0A = <table width=3D"100%" cellSpacing=3D"0" = cellPadding=3D"0" border=3D"0" dir=3D"ltr">=0A = <tbody>=0A <tr>=0A = <td align=3D"center" style=3D"padding:0px = 0px 24px 0px">=0A <table id=3D"t= ransactionRow" width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D= "0" dir=3D"ltr">=0A <tbody>=0A= <tr>=0A = <td valign=3D"top" style=3D"font-size:14px;li= ne-height:20px;font-weight:700;padding-bottom:2px"><span>Buyer=E2=80=99s Tr= ansaction ID</span></td>=0A = </tr>=0A <tr>=0A = <td valign=3D"top" style=3D"font-size= :14px;line-height:20px"><span>7FM85531GV5438627</span></td>=0A = </tr>=0A = </tbody>=0A </tabl= e>=0A </td>=0A = </tr>=0A </tbody>= =0A </table>=0A = <table width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" border= =3D"0" dir=3D"ltr">=0A <tbody>=0A = <tr>=0A = <td align=3D"center" style=3D"padding:0px 0px 24px 0px">=0A = <table id=3D"transactionRow" width=3D"= 100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0" dir=3D"ltr">=0A = <tbody>=0A = <tr>=0A = <td valign=3D"top" style=3D"font-size:14px;line-height:20px;font-weig= ht:700;padding-bottom:2px"><span>Transaction Date</span></td>=0A = </tr>=0A = <tr>=0A = <td valign=3D"top" style=3D"font-size:14px;line-height:20px"><span>21 March= 2025</span></td>=0A </tr>= =0A </tbody>=0A = </table>=0A = </td>=0A </tr>=0A = </tbody>=0A </= table>=0A <table width=3D"100%" cellSpac= ing=3D"0" cellPadding=3D"0" border=3D"0" dir=3D"ltr">=0A = <tbody>=0A <tr>= =0A <td align=3D"center" style=3D"= padding:0px 0px 24px 0px">=0A <t= able id=3D"transactionRow" width=3D"100%" cellPadding=3D"0" cellSpacing=3D"= 0" border=3D"0" dir=3D"ltr">=0A = <tbody>=0A <tr>=0A = <td valign=3D"top" style=3D"font-= size:14px;line-height:20px;font-weight:700;padding-bottom:2px"><span>Transa= ction Amount</span></td>=0A = </tr>=0A <tr>=0A = <td valign=3D"top" style=3D"font-size= :14px;line-height:20px"><span>=E2=82=AC600.00=C2=A0EUR</span></td>=0A = </tr>=0A = </tbody>=0A = </table>=0A </td>=0A = </tr>=0A </= tbody>=0A </table>=0A = <table width=3D"100%" cellSpacing=3D"0" cellPadding=3D"0" = border=3D"0" dir=3D"ltr">=0A <tbody>= =0A <tr>=0A = <td align=3D"center" style=3D"padding:0px 0px 24px 0px">= =0A <table id=3D"transactionRow"= width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0" dir=3D"ltr= ">=0A <tbody>=0A = <tr>=0A = <td valign=3D"top" style=3D"font-size:14px;line-height:20px= ;font-weight:700;padding-bottom:2px"><span>Your Transaction ID</span></td>= =0A </tr>=0A = <tr>=0A = <td valign=3D"top" style=3D"font-size:14px;line-height:20px">= <span>1CF383379S6595605</span></td>=0A = </tr>=0A </tbody>= =0A </table>=0A = </td>=0A </= tr>=0A </tbody>=0A = </table>=0A <table width= =3D"100%" cellSpacing=3D"0" cellPadding=3D"0" border=3D"0" dir=3D"ltr">=0A = <tbody>=0A = <tr>=0A <td align=3D"c= enter" style=3D"padding:0px 0px 24px 0px">=0A = <table id=3D"transactionRow" width=3D"100%" cellPadding=3D"0"= cellSpacing=3D"0" border=3D"0" dir=3D"ltr">=0A = <tbody>=0A = <tr>=0A <td valign=3D"top= " style=3D"font-size:14px;line-height:20px;font-weight:700;padding-bottom:2= px"><span>Case Number</span></td>=0A = </tr>=0A <tr>=0A = <td valign=3D"top" style=3D"= font-size:14px;line-height:20px"><span>PP-R-LWL-574716205</span></td>=0A = </tr>=0A = </tbody>=0A = </table>=0A </td>=0A = </tr>=0A = </tbody>=0A </table>=0A = <table width=3D"100%" cellSpacing=3D"0" cellPadding=3D"= 0" border=3D"0" dir=3D"ltr">=0A <tbody= >=0A <tr>=0A = <td align=3D"center" style=3D"padding:0px 0px 24px 0px">= =0A <table id=3D"transactionRow"= width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0" dir=3D"ltr= ">=0A <tbody>=0A = <tr>=0A = <td valign=3D"top" style=3D"font-size:14px;line-height:20px= ;font-weight:700;padding-bottom:2px"><span>Refund Amount</span></td>=0A = </tr>=0A = <tr>=0A = <td valign=3D"top" style=3D"font-size:14px;line-height:20px"><span>= =E2=82=AC600.00=C2=A0EUR</span></td>=0A = </tr>=0A </tbody>= =0A </table>=0A = </td>=0A </= tr>=0A </tbody>=0A = </table>=0A </td>=0A = </tr>=0A </tbody>=0A= </table>=0A </td>=0A = </tr>=0A </tbody>=0A = </table>=0A </td>=0A </tr>=0A = <tr>=0A <td width=3D"640">=0A = <table width=3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0" dir= =3D"ltr">=0A <tbody>=0A <tr>=0A= <td>=0A <table width= =3D"100%" cellPadding=3D"0" cellSpacing=3D"0" border=3D"0">=0A = <tbody>=0A <tr>=0A = <td align=3D"center" valign=3D"top" style=3D"paddi= ng:30px 24px 30px 24px"><img src=3D"https://www.paypalobjects.com/digitalas= 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