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Envelope-to: suzana@digitalaesthetics.org
Delivery-date: Thu, 29 May 2025 15:29:32 -0400
Date: Thu, 29 May 2025 12:29:25 -0700
To: suzana@digitalaesthetics.org
Subject: How business chats work on Instagram Direct
From: "Instagram Business" <business-noreply@mail.instagram.com>
Reply-to: Instagram Business <business-noreply@mail.instagram.com>
Errors-To: business-noreply@mail.instagram.com
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Message-ID: <fb432cc2-c9f7-4fa7-b769-c1989b190033@mail.instagram.com>

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</style></head><table border=3D"0" width=3D"100%" cellspacing=3D"0" =
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width=3D"100%" align=3D"center" style=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
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align=3D"center" style=3D""><body style=3D"max-width:500px;margin:0 auto;" =
dir=3D"ltr" bgcolor=3D"#ffffff"><table border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" align=3D"center" id=3D"email_table" =
style=3D"border-collapse:collapse;max-width:500px;margin:0 auto;"><tr><td =
id=3D"email_content" style=3D"font-family:Helvetica Neue,Helvetica,Lucida =
Grande,tahoma,verdana,arial,sans-serif;background:#ffffff;"><table =
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style=3D"border-collapse:collapse;"><tr style=3D""><td height=3D"20" =
style=3D"line-height:20px;" colspan=3D"3">&nbsp;</td></tr><tr><td =
height=3D"1" colspan=3D"3" style=3D"line-height:1px;"><span =
style=3D"color:#FFFFFF;font-size:1px;">Using chats to improve features and =
experiences</span></td></tr><tr><td style=3D""><table border=3D"0" =
width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" style=3D"border-collaps=
e:collapse;text-align:center;html_width:100%;width:100%;"><tr><td =
width=3D"15px" style=3D"width:15px;"></td><td =
style=3D"line-height:0px;max-width:600px;padding:0 0 15px 0;"><table =
border=3D"0" width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" =
style=3D"border-collapse:collapse;"><tr><td =
style=3D"width:100%;text-align:left;height:33px;"><a =
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src=3D"https://static.xx.fbcdn.net/rsrc.php/v4/yO/r/Otjcwa2eCOF.png" =
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rgba(0, 0, 0, .15);background-color:#ebe9e7;border-radius:50%;" =
/></a></td></tr></table></td><td width=3D"15px" =
style=3D"width:15px;"></td></tr></table></td></tr><tr><td =
style=3D""><table border=3D"0" width=3D"100%" cellspacing=3D"0" =
cellpadding=3D"0" style=3D"border-collapse:collapse;"><tr style=3D""><td =
height=3D"28" style=3D"line-height:28px;">&nbsp;</td></tr><tr><td =
style=3D""><section style=3D"background-color:#FFFFFF;"><span =
class=3D"mb_text"><table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" style=3D"width:100%;"><tr align=3D"center"><td =
style=3D"border-spacing:0;color:#1C2B33;font-family:ArialMT, Arial, =
sans-serif;font-size:15px;width:100%;font-size:27px;font-family:ArialMT, =
Arial, sans-serif;font-weight:light;line-height:36px;text-align:center;fon=
t-size:27px;line-height:20px;line-height:32px;" class=3D"tp_headline">How =
business chats work on Instagram Direct</td></tr><tr align=3D"center"><td =
style=3D"width:100%;height:24px;"></td></tr></table></span><table =
align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
style=3D"width:100%;"><tr align=3D"center"><td =
style=3D"border-spacing:0;color:#1C2B33;font-family:ArialMT, Arial, =
sans-serif;font-size:15px;width:100%;font-size:27px;font-family:ArialMT, =
Arial, sans-serif;font-weight:light;line-height:36px;text-align:left;font-=
size:15px;line-height:20px;" class=3D"tp_headline">Hi ,</td></tr><tr =
align=3D"center"><td =
style=3D"width:100%;height:24px;"></td></tr></table><table =
align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
style=3D"width:100%;"><tr align=3D"center"><td =
style=3D"border-spacing:0;color:#1C2B33;font-family:ArialMT, Arial, =
sans-serif;font-size:15px;width:100%;font-size:27px;font-family:ArialMT, =
Arial, sans-serif;font-weight:light;line-height:36px;text-align:left;font-=
size:15px;line-height:20px;" class=3D"tp_headline">We wanted to let you =
know we have introduced a new label on business chats in Instagram Direct =
that helps people understand what it means to be chatting with businesses. =
Some people who engage with businesses on Instagram Direct will see a new =
screen explaining how information from that chat, such as messages and =
actions, might be used by Meta to improve their experience. This may =
include improving response times, ads and features like translations and =
AI. However, this doesn&#039;t change our long-standing policy that we do =
not sell people&#039;s information and never will.</td></tr><tr =
align=3D"center"><td =
style=3D"width:100%;height:24px;"></td></tr></table><table =
align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
style=3D"width:100%;"><tr align=3D"center"><td =
style=3D"border-spacing:0;color:#1C2B33;font-family:ArialMT, Arial, =
sans-serif;font-size:15px;width:100%;font-size:27px;font-family:ArialMT, =
Arial, sans-serif;font-weight:light;line-height:36px;text-align:left;font-=
size:15px;line-height:20px;" class=3D"tp_headline">People can access =
information about their business chat privacy and data use any time by =
tapping on the business&#039; name at the top of a chat and selecting =
Privacy &amp; safety.</td></tr><tr align=3D"center"><td =
style=3D"width:100%;height:24px;"></td></tr></table><table =
align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
style=3D"width:100%;"><tr align=3D"center"><td =
style=3D"border-spacing:0;color:#1C2B33;font-family:ArialMT, Arial, =
sans-serif;font-size:15px;width:100%;font-size:27px;font-family:ArialMT, =
Arial, sans-serif;font-weight:light;line-height:36px;text-align:left;font-=
size:15px;line-height:20px;" class=3D"tp_headline">The information =
described in the new disclosure is different from <a =
href=3D"https://www.facebook.com/business/help/1176420112997278" =
style=3D"color:#1b74e4;text-decoration:none;">business activities</a>, =
such as lead status and labels, which businesses can choose to share with =
Meta through Meta Business Suite or other business tools.</td></tr><tr =
align=3D"center"><td =
style=3D"width:100%;height:24px;"></td></tr></table><table =
align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" =
style=3D"width:100%;"><tr align=3D"center"><td =
style=3D"border-spacing:0;color:#1C2B33;font-family:ArialMT, Arial, =
sans-serif;font-size:15px;width:100%;font-size:27px;font-family:ArialMT, =
Arial, sans-serif;font-weight:light;line-height:36px;text-align:left;font-=
size:15px;line-height:20px;" class=3D"tp_headline">Read more about how =
chats between businesses and people work on Instagram.</td></tr><tr =
align=3D"center"><td style=3D"width:100%;height:24px;"></td></tr></table><=
/section></td></tr><tr style=3D""><td height=3D"28" =
style=3D"line-height:28px;">&nbsp;</td></tr><tr><td =
style=3D""><section><table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" style=3D"width:100%;"><tr align=3D"center"><td =
style=3D"border-spacing:0;color:#1C2B33;font-family:ArialMT, Arial, =
sans-serif;font-size:15px;width:100%;width:343px;display:block;line-height=
:26px;"><a href=3D"https://help.instagram.com/859283765089329/" =
style=3D"color:#0095F6;text-decoration:none;"><table border=3D"0" =
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class=3D"btn_default"><tr><td height=3D"7" colspan=3D"3" =
style=3D"line-height:7px;">&nbsp;</td></tr><tr><td width=3D"16" =
style=3D"display:block;width:16px;">&nbsp;</td><td width=3D"100%" =
style=3D"text-align:center;"><a =
href=3D"https://help.instagram.com/859283765089329/" =
style=3D"color:#1b74e4;text-decoration:none;display:block;"><center><font =
size=3D"3"><span style=3D"font-family:Helvetica Neue,Helvetica,Lucida =
Grande,tahoma,verdana,arial,sans-serif;font-weight:bold;font-size:14px;fon=
t-size:14px;color:#ffffff;">Go&nbsp;to&nbsp;Help&nbsp;Center</span></font>=
</center></a></td><td width=3D"16" =
style=3D"display:block;width:16px;">&nbsp;</td></tr><tr><td height=3D"7" =
colspan=3D"3" =
style=3D"line-height:7px;">&nbsp;</td></tr></table></a></td></tr><tr =
align=3D"center"><td style=3D"width:100%;height:15px;"></td></tr></table><=
/section></td></tr><tr style=3D""><td height=3D"28" =
style=3D"line-height:28px;">&nbsp;</td></tr><tr><td =
style=3D""><section><table align=3D"center" border=3D"0" cellpadding=3D"0" =
cellspacing=3D"0" style=3D"width:100%;"><tr align=3D"center"><td =
style=3D"text-align:center;border-spacing:0;color:#1C2B33;font-family:Aria=
lMT, Arial, sans-serif;font-size:15px;width:100%;"><table align=3D"center" =
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align=3D"center"><td =
style=3D"border-spacing:0;color:#1C2B33;font-family:ArialMT, Arial, =
sans-serif;font-size:15px;width:100%;font-size:27px;font-family:ArialMT, =
Arial, sans-serif;font-weight:light;line-height:36px;text-align:left;font-=
size:15px;line-height:20px;" class=3D"tp_headline">Thank you,<br />The =
Meta Team</td></tr><tr align=3D"center"><td =
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